Addis Ababa
Repi Soap & Detergent PLC
IT Infrastructure Management ·         Responsible for all aspects of IT infrastructure operations and related performance management. ·         Evaluate and integrate infrastructure solutions into the overall organization, as determined by business, regulatory and market demands. ·         Ensure that all new technologies and services align with Wilmar global standard, business strategic principles and policy guidelines. ·         Responsible for the ongoing growth and development of Jr. IT Admin. ·         Guide the Jr. IT Admin in setting general process, roles and responsibilities. ·         Prepare and maintain the operating and capital budgets for IT Infrastructure (Network equipment – Servers- Workstations) and identify cost reduction opportunities. ·         Drive operational efficiencies that improve profitability and user satisfaction. ·         Provide technical recommendations on the selection of infrastructure, platforms, and related technologies; apply financial rigor, risk assessment and business rationale to all initiatives to help the management arrive at decisions that maximize business performance. ·         Focus on continuous process improvement and staff satisfaction by increasing IT’s value through innovation and emerging technologies. ·         Work closely with Jr. IT Admin to provide infrastructure guidance and oversee the infrastructure project portfolio; set appropriate enterprise expectations, manage risks and ensure organization achieves anticipated value; ensure infrastructure initiatives are tied to strategic initiatives. ·         Produce metrics showing operational compliance with best practices. ·         Manage suppliers to provide a good solution for the business as per agreed plans. ·         Develop, manage, and maintain all Repi Soap and Detergent PLC data centers and ensure that all policies and procedure are applied and followed. ·         Work with Wilmar Group IT to ensure that Repi soap and Detergent PLC is following corporate standards in all infrastructure, Security and Help desk areas. ·         Manage the site telecommunication infrastructure (Internet, VPN, Telephone...) and bill. ·         Manage IT assets within the site and perform tech refresh at stipulated periods. ·         Operate, troubleshoot, and resolve CCTV system issues. End-user Support ·         Provide onsite and remote End user support. ·         Tracking & documenting support activities using ticketing system (JIRA). ·         Proactively understand, analyze, and research new technical problems when needed. ·         Implement applications and software upgrades, perform troubleshooting and fine tuning for users. ·         Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom. ·         Propose, tailor, and conduct group trainings periodically to cascade the technology know-how to a broader audience. ·         Ensure that necessary applications required by users are installed and working as expected. ·         Ensure that all PCs are protected from virus attack by installing the latest Anti-Virus program. ·         Troubleshoot and resolve end-user hardware, operating system, and software related problems. ·         Troubleshoot and resolve basic network and server access problems for end users. ·         Troubleshoot and resolve end user issues related to voice communications. ·         Coordinate with vendors and with company personnel to facilitate IT purchases. ·         Plan, coordinate, and implement network security measures to protect data, software, and hardware of the site. ·         Improve security awareness of users by developing orientation and training programs, and counselling users.

Addis Ababa, Ethiopia
Danish Refugee Council (DRC)
Title: IT Coordinator
Location:  Addis Ababa
Reports to: Head of Support Services
Grade – G1
Start of Contract & Duration: 12 months with Possibility of Extension
Posting date: June 18, 2021
INTRODUCTION
The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region, and has been operational in Ethiopia since 2009.  With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia including WASH and shelter provision, child and youth protection, gender-based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.
 
OVERALL PURPOSE OF THE JOB
The IT Coordinator will be responsible for the configuration, implementation, and maintenance of all IT technologies across DRC’s field offices in Ethiopia. The Coordinator will focus on the efficient setup, maintenance and administration of all DRC hardware, software and local networks. The IT Coordinator will, furthermore, ensure accessible and high-quality IT support and training to all DRC Ethiopia users, and will continually assess and identify the most appropriate IT solutions to meet the organization’s changing needs
 
DUTIES AND RESPONSIBILITIES
Security/Backup Administration
 

Ensure regular, centralized backups of all DRC Ethiopia users on their respective workspace/Sharepoint
Ensure antivirus and cybersecurity software such as Heimdal is installed and up-to-date on all relevant IT devices and monitor the machines and threats from the centralized cloud-based management console
Manage user accounts from Active Role Server (ARS)
Manage distribution groups and office365 security groups
Update IT policy in coordination with regional office and HQ
Train users on Cyber Security, IT policy, Multifactor Authentication (MFA) and password Policy
Help the Safety team in Managing Satellite Phones
In collaboration with Safety Team, Manage Security Camera System and Digital Video Recorder (DVR)

 
 Collaboration on Modern SharePoint / Teams

Based on the DRC Global standard and procedure plan, create and manage Sharepoint based workspace
Based on the DRC Global standard and procedure plan, create and manage Teams based workspace
Ensure that each user is keeping the working files and collaborating on his/her workspace
Train staff how to use and manage Sharepoint

 
Standardization

Serve as the main focal point for ensuring IT products are standardized, for optimal utilization, across offices.
Ensure that all IT products purchased are in line with DRC’s ERP (Microsoft Dynamics) requirements. 
Server Operations and Administration
Manage and monitor all aspects of the planning, design, installation, implementation, operation and monitoring of IT resources including cloud based the Microsoft Dynamics, Azure Active Directory, Active Role Server (ARS), Modern SharePoint, Mail Server as well as firewalls, Domain Name Servers (DNS), DHCPs, and Mail relays.
Provide full range of technical assistance in the area of server operations, management, and administration, including the installation, configuration, testing and deployment of server hardware and software. This includes monitoring statistics on performance and reliability of server systems.
Operate all roles involved in the provisioning and de-provisioning of user accounts in collaboration with HR team

 
Software Assurance

Tests software and other computer applications to ensure they function properly and efficiently before issuing to users.
Ensure all Microsoft Office, MS Dynamics, Heimdal , Cisco Meraki  license are optimally utilized and renewed on time.
Ensures all genuine applications standards are being met and that all software used is legal and standardized.  
Lead yearly software audits.

 
Reporting

Prepare a comprehensive monthly API report on IT devices and services across DRC’s Ethiopia offices.
Prepare and consolidate the monthly network/internet utilization report.
Manage Telecommunication related bills according to communications policy and undertake analysis of communication bills and controls in coronation with finance team
In collaboration with the Supply Chain Manager, submit monthly reports tracking IT devices.

 
All DRC roles require the post-holder to master DRC’s core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.  
Collaborating: You involve relevant parties and encourage feedback.  
Taking the lead: You take ownership and initiative while aiming for innovation.  
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: You act in line with our vision and values.  

 
Experience and Technical Competencies:

BS/BA in Computer Science, Computer or Electrical Engineering, or with equivalent experience of 5+ years in a large-scale multi-site environment with IT related professional certification 
Ability to work in a fast-paced environment that provides regular challenges
Clear understanding of automated user life cycle
Heterogeneous Operating Systems including Windows, Linux and android (OS) and MacOS
Messaging, Directory, and Name Server including Exchange Online, Azur Directory Server, DNS, DHC and Hosted Domain System
Cloud Solution based Enterprise solutions including  Microsoft Office365(Share Point, Azure, Teams, OneDrive Mail, Yammer, etc),Hosted Domain System and Microsoft  Dynamics ERP System
Networking: Cisco Meraki, Routing, Switching, TCP/IP, NTP, LAN, WAN, Wireless, DNS, NFS, NIS, LDAP, SMTP, POP/IMAP, SSH, Telnet
Security Solutions:  Heimdal, Bitdefender, Exchange Online Protection, Cisco Meraki
Hardware and Peripherals including HP, Lenovo, DELL, Cisco, Meraki, TP-Link, D-Link
Clear understanding of telecommunication services being managed by the ISP
Willing to regularly learn about new technologies and adapt to ever-changing organizational needs
Must be a team player
Demonstrated communication and follow-up skills needed
Hands-on experience on Cisco Meraki device
Experience on cloud-based collaboration especially Modern Sharepoint and Team
Extensive experience working with Microsoft products (such as O365, Microsoft Dynamics)
Able to work under harsh and extreme conditions, good judgment and problem-solving skills 
Strong communication (written & spoken) and interpersonal skills, with a focus on proactive responses to queries
Strong planning, organization, and problem-solving skills with the ability to work hands-on, independently, and within the team in a difficult work environment
Experience working in remote locations and in emergency context and ability to travel and spend up to 75 % of the time in field locations;
Perform any other IT-related duties as assigned.

 
TO APPLY
Interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post.
We only accept applications sent via our online-application form on www.drc.ngo under Vacancies.
Please note that we receive applications up to June 30, 2021. 
For general information about the Danish Refugee Council, please consult www.drc.ngo.
Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.
Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status or other protected characteristics
We encourage only qualified Ethiopian Nationals to apply. DRC considers all applicants based on merit. DRC as an employer By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

Professionalism, impact & expertise
Humanitarian approach & the work we do
Purpose, meaningfulness & own contribution
Culture, values & strong leadership
Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

Addis Ababa, Ethiopia
Danish Refugee Council (DRC)
Title: IT Coordinator
Location:  Addis Ababa
Reports to: Head of Support Services
Grade – G1
Start of Contract & Duration: 12 months with Possibility of Extension
Posting date: June 18, 2021
INTRODUCTION
The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region, and has been operational in Ethiopia since 2009.  With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia including WASH and shelter provision, child and youth protection, gender-based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.
 
OVERALL PURPOSE OF THE JOB
The IT Coordinator will be responsible for the configuration, implementation, and maintenance of all IT technologies across DRC’s field offices in Ethiopia. The Coordinator will focus on the efficient setup, maintenance and administration of all DRC hardware, software and local networks. The IT Coordinator will, furthermore, ensure accessible and high-quality IT support and training to all DRC Ethiopia users, and will continually assess and identify the most appropriate IT solutions to meet the organization’s changing needs
 
DUTIES AND RESPONSIBILITIES
Security/Backup Administration
 

Ensure regular, centralized backups of all DRC Ethiopia users on their respective workspace/Sharepoint
Ensure antivirus and cybersecurity software such as Heimdal is installed and up-to-date on all relevant IT devices and monitor the machines and threats from the centralized cloud-based management console
Manage user accounts from Active Role Server (ARS)
Manage distribution groups and office365 security groups
Update IT policy in coordination with regional office and HQ
Train users on Cyber Security, IT policy, Multifactor Authentication (MFA) and password Policy
Help the Safety team in Managing Satellite Phones
In collaboration with Safety Team, Manage Security Camera System and Digital Video Recorder (DVR)

 
 Collaboration on Modern SharePoint / Teams

Based on the DRC Global standard and procedure plan, create and manage Sharepoint based workspace
Based on the DRC Global standard and procedure plan, create and manage Teams based workspace
Ensure that each user is keeping the working files and collaborating on his/her workspace
Train staff how to use and manage Sharepoint

 
Standardization

Serve as the main focal point for ensuring IT products are standardized, for optimal utilization, across offices.
Ensure that all IT products purchased are in line with DRC’s ERP (Microsoft Dynamics) requirements. 
Server Operations and Administration
Manage and monitor all aspects of the planning, design, installation, implementation, operation and monitoring of IT resources including cloud based the Microsoft Dynamics, Azure Active Directory, Active Role Server (ARS), Modern SharePoint, Mail Server as well as firewalls, Domain Name Servers (DNS), DHCPs, and Mail relays.
Provide full range of technical assistance in the area of server operations, management, and administration, including the installation, configuration, testing and deployment of server hardware and software. This includes monitoring statistics on performance and reliability of server systems.
Operate all roles involved in the provisioning and de-provisioning of user accounts in collaboration with HR team

 
Software Assurance

Tests software and other computer applications to ensure they function properly and efficiently before issuing to users.
Ensure all Microsoft Office, MS Dynamics, Heimdal , Cisco Meraki  license are optimally utilized and renewed on time.
Ensures all genuine applications standards are being met and that all software used is legal and standardized.  
Lead yearly software audits.

 
Reporting

Prepare a comprehensive monthly API report on IT devices and services across DRC’s Ethiopia offices.
Prepare and consolidate the monthly network/internet utilization report.
Manage Telecommunication related bills according to communications policy and undertake analysis of communication bills and controls in coronation with finance team
In collaboration with the Supply Chain Manager, submit monthly reports tracking IT devices.

 
All DRC roles require the post-holder to master DRC’s core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.  
Collaborating: You involve relevant parties and encourage feedback.  
Taking the lead: You take ownership and initiative while aiming for innovation.  
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: You act in line with our vision and values.  

 
Experience and Technical Competencies:

BS/BA in Computer Science, Computer or Electrical Engineering, or with equivalent experience of 5+ years in a large-scale multi-site environment with IT related professional certification 
Ability to work in a fast-paced environment that provides regular challenges
Clear understanding of automated user life cycle
Heterogeneous Operating Systems including Windows, Linux and android (OS) and MacOS
Messaging, Directory, and Name Server including Exchange Online, Azur Directory Server, DNS, DHC and Hosted Domain System
Cloud Solution based Enterprise solutions including  Microsoft Office365(Share Point, Azure, Teams, OneDrive Mail, Yammer, etc),Hosted Domain System and Microsoft  Dynamics ERP System
Networking: Cisco Meraki, Routing, Switching, TCP/IP, NTP, LAN, WAN, Wireless, DNS, NFS, NIS, LDAP, SMTP, POP/IMAP, SSH, Telnet
Security Solutions:  Heimdal, Bitdefender, Exchange Online Protection, Cisco Meraki
Hardware and Peripherals including HP, Lenovo, DELL, Cisco, Meraki, TP-Link, D-Link
Clear understanding of telecommunication services being managed by the ISP
Willing to regularly learn about new technologies and adapt to ever-changing organizational needs
Must be a team player
Demonstrated communication and follow-up skills needed
Hands-on experience on Cisco Meraki device
Experience on cloud-based collaboration especially Modern Sharepoint and Team
Extensive experience working with Microsoft products (such as O365, Microsoft Dynamics)
Able to work under harsh and extreme conditions, good judgment and problem-solving skills 
Strong communication (written & spoken) and interpersonal skills, with a focus on proactive responses to queries
Strong planning, organization, and problem-solving skills with the ability to work hands-on, independently, and within the team in a difficult work environment
Experience working in remote locations and in emergency context and ability to travel and spend up to 75 % of the time in field locations;
Perform any other IT-related duties as assigned.

 
TO APPLY
Interested candidates who meet the required qualifications and experience are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post.
We only accept applications sent via our online-application form on www.drc.ngo under Vacancies.
Please note that we receive applications up to June 30, 2021. 
For general information about the Danish Refugee Council, please consult www.drc.ngo.
Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.
Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status or other protected characteristics
We encourage only qualified Ethiopian Nationals to apply. DRC considers all applicants based on merit. DRC as an employer By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

Professionalism, impact & expertise
Humanitarian approach & the work we do
Purpose, meaningfulness & own contribution
Culture, values & strong leadership
Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

Addis Ababa, Addis Ababa
Population Services International (PSI)
Vacancy Announcement- re advert Position Title: Knowledge Management (KM) ManagerDepartment/Program: Knowledge ManagementLevel: D2Reports to: Director, Evidence and learningBased in: Addis Ababa  Duration of contract: Indefinite based on performance and availability of fundsRemuneration: As per organization pay scale plus other PSI/Ethiopia staff benefits.Who we are?We’re Population Services International (PSI), the world’s leading non‐profit social marketing organization. We work to make it easier for people in the developing world to lead healthier lives and plan the families they desire by marketing affordable products and services that range from mosquito nets to contraceptives to HIV testing. We are a $560m enterprise based in Washington, DC, operating in the private and public sectors in more than 65 countries.Join us!There are over 9,000 “PSI’ers” around the world. It’s a diverse group of entrepreneurs and professionals with an unusually wide range of backgrounds - from the medical industry to the music business - all with unique skills we bring to the job. PSI/Ethiopia wants reimagine healthcare, put the consumer at the center, and whenever possible, bring quality care to the front door.  We achieve health impact in Ethiopia by working with both government and private partners and harvesting technology innovation to bring quality care closer to communities, schools, and homes.   We empower consumers by including them in the design of healthcare solutions, offering them more healthcare choices, and helping them to have a voice in influencing national priorities.  We work with all market actors in the health system to understand their needs, designing and delivering solutions so that market systems can sustainably serve consumers for the long term, helping to support the Government of Ethiopia in achieving Universal Health Coverage. We are looking for a competent and result driven individual who is oriented to details. S/he will develop a KM strategy to guide the implementation of knowledge management within PSI Ethiopia. S/he is required to identify the intellectual assets of the organization (documented or undocumented), foster a learning environment, and promote the culture of knowledge sharing and use through championing knowledge management initiatives. S/he needs to demonstrate the contribution of KM initiative to meeting organizational goals.Key Result Areas:Planning Knowledge generation activities Knowledge storing and sharing Knowledge application Capacity buildingMonitoring the Knowledge Base Main Duties and Responsibilities:1.       PlanningSet knowledge management strategic and operational priorities of the organization (identify the learning agenda and plan for its execution) Work closely with program leads to ensure programs include learning outcomes in the design, implementation, monitoring and evaluation.Plan and promote collaborative tools and techniques to facilitate sharing of ideas and work among internal teams and external partners Prepare costed work plan for the implementation of knowledge management activities2.       Knowledge generation activitiesPut a process in place for managing intellectual assets of the organization Prepare high quality learning documents on identified themes by supporting the capturing of model practices and outcomes from learning initiatives, with the project managers in the region.Document organizational knowledge (Produce program/technical/policy/advocacy briefs) As necessary, develop processes to capture, store, validate and retrieve knowledge of the organizationIdentify knowledge assets within the organization from people, processes and documents Conduct data mining to generate knowledge from routine program data Work closely with the research advisors, M & E and program staff to generate new knowledgePrompt and facilitate, the capture of learning after all significant events and processes (after action reviews, brainstorming sessions etc)3.       Knowledge storing and sharingEstablish a knowledge database of model practices, manuals, guidelines, policies and strategies of the organizationStrengthen use of intranet (SharePoint and OneDrive) to store and share knowledge within the organization In collaboration with the communication department, facilitate knowledge transfer sessions (organize booths, marketplaces, knowledge fairs, conferences, etc.) Disseminate information about the organization's knowledge sharing to internal and external audiences, maintain communications on knowledge sharing across the organization, participate in orientation and training sessions, and preparation of brochures/presentations4.       Knowledge applicationPromote knowledge capture and reuse through operational and business processesCapture and distill experience and insight for reuse to improve performance 5.       Capacity building Provide internal training and consulting on KM concepts and methodologiesCoach the organization in the use of KM processes and toolsContinuously build own capacity to provide better input for KM in the organization6.       Monitoring the Knowledge BaseMonitor the effectiveness, maintenance and use of IT tools and systems as they apply to KM, and implement improvements-       Help monitor and evaluate knowledge sharing program, including external benchmarking and evaluation programs/opportunities  

, Addis Ababa
Ethiopian Agricultural Transformation Agency (ATA)
Vacancy Announcement ETHIOPIAN AGRICULTURAL TRANSFORMATION AGENCY   Position:                          System Administrator Term of Employment:   One year with possibility of extension Duty Station (s):              Addis Ababa Required Number:         One Salary & Benefits:           Competitive Application Deadline:    December 05, 2019 BACKGROUND: The Ethiopian Agricultural Transformation Agency (ATA) is a strategy and delivery-oriented government agency created to help accelerate the growth and transformation of the country’s agriculture sector. The ATA envisions that, by 2025, smallholder farmers are commercialized with greater incomes, inclusiveness, resilience and sustainability, contributing to Ethiopia’s achievement of middle-income country status. The agency focuses on two primary national approaches to catalyze agricultural transformation. First, we support the Ministry of Agriculture and Livestock Resources (MoA), its affiliate institutions, and other partners to identify and address systemic bottlenecks within an Agricultural Transformation Agenda. Second, we support Regional Governments to accelerate development of high-priority commodity value chains in clearly defined geographic clusters, through the Agricultural Commercialization Clusters (ACC) Initiative. Our major activities include conducting strategic and analytical studies, providing technical implementation support, coordinating platforms to better integrate partners and projects, and designing and directly leading a number of implementation projects. Our headquarters are in Addis Ababa, and we have regional offices in Amhara, Oromia, SNNP, and Tigray regional offices, allowing us to work closely with a wide range of public, private and development sector partners across the country. OUR CULTURE We have an exceptional team of highly competent employees with a proven track record of success in managing complex activities and achieving transformational results.  Our culture is one where talented, dedicated and adaptable individuals are committed to doing their best and exhibit great team work to achieve excellent results.  At ATA, we provide an exceptional platform for people who want to achieve their highest potential and make a meaningful contribution in changing the country’s agricultural sector.  We offer rewarding work in a young, fast-paced growing organization with passionate, committed, motivated colleagues and excellent career development and training.  We recognize our most valuable assets are our staff and are committed to providing our employees with the tools, training and mentorships necessary to achieve their career goals.  POSITION SUMMARY: System Administrator is responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems. S/he will serve as a technical expert in the area of system administration for complex operating systems. S/he recommends the redesign and configuration of operating systems and system applications.  ESSENTIAL DUTIES: Maintain and support the administration of corporate email and Exchange application's environment, which comprises Exchange on-prem and O365 services.Create and maintain daily/weekly/monthly operational checklists and operational reports.Manage virtual and physical servers with Windows Servers ranging from 2008 – 2016 and RHEL operating systems.Ensure the security of the server infrastructure by implementing industry best-practices regarding privacy, security and others & manage server and workstation patching with SCCM.Design and implement Microsoft Active Directory Domain Services utilizing Microsoft Best Practices.Windows Server Administration in an Active Directory environment using Windows Server 2008 through 2019; including IIS, Terminal Services/Remote Desktop Services, and Certificate ServicesManagement of O365 identities and license assignmentsMaintain and manage the health of office 365 tenant and manage the license and subscription in the tenant.Administration, support, and configuration of the Exchange Online/Outlook platform for staffAdministration, configuration, and maintenance of Office 365 security tools, such as email spam security, data loss prevention, and information protection.Ensuring the operational health of Office 365 and SharePoint Online environments including security, availability, performance, interoperability, and reliability.Maintenance of Groups and access control to SharePoint sites and sub-sites, lists, libraries, and content.Governance and administration of SharePoint sites, Groups, Security Groups, and Distribution Lists.Troubleshooting various Office 365 related issues, including features, connectivity, and mobility.Administration, support, and configuration of Office 365 integrations, certificate authentication, mobile device management, and Active Directory.Training and educating users on O365 capabilities and collaboration tools (including OneDrive, Microsoft Teams, OneNote, Outlook, etc.)Developing automation and flows among Office 365 and external cloud applicationsCreating and maintaining documentation on processes, procedures, configurations, and user guidesSupporting Domain networking services such as DNS, DDNS, DHCP, WINS, and WPA2.Supporting Internet and Intranet services including Internet Access, OWA, SharePoint Services, External Web Servers, and Intranet.Perform enterprise Backup and Disaster Recovery practices for all systems and applications and test routine system backups and restores. Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary. Practice server asset management, Provisioning and Maintaining hyper converged Equipment, including maintenance of server component inventory and related documentation and technical specifications information. Recommend, schedule, and perform software and hardware upgrades, patches and re-configurations.Support Hyper-V environment.Supporting a VMWare ESX Clustered Environment.Support enterprise antivirus software.Proactive systems monitoring and maintenance with native and 3rd party applications (SNMP, Solar Winds, AD Manage, WSUS etc.).Developing scripting tools as necessary to automate or expedite administration tasks.Others as requested by the supervisor.

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