Addis Ababa
Repi Soap & Detergent PLC
IT Infrastructure Management ·         Responsible for all aspects of IT infrastructure operations and related performance management. ·         Evaluate and integrate infrastructure solutions into the overall organization, as determined by business, regulatory and market demands. ·         Ensure that all new technologies and services align with Wilmar global standard, business strategic principles and policy guidelines. ·         Responsible for the ongoing growth and development of Jr. IT Admin. ·         Guide the Jr. IT Admin in setting general process, roles and responsibilities. ·         Prepare and maintain the operating and capital budgets for IT Infrastructure (Network equipment – Servers- Workstations) and identify cost reduction opportunities. ·         Drive operational efficiencies that improve profitability and user satisfaction. ·         Provide technical recommendations on the selection of infrastructure, platforms, and related technologies; apply financial rigor, risk assessment and business rationale to all initiatives to help the management arrive at decisions that maximize business performance. ·         Focus on continuous process improvement and staff satisfaction by increasing IT’s value through innovation and emerging technologies. ·         Work closely with Jr. IT Admin to provide infrastructure guidance and oversee the infrastructure project portfolio; set appropriate enterprise expectations, manage risks and ensure organization achieves anticipated value; ensure infrastructure initiatives are tied to strategic initiatives. ·         Produce metrics showing operational compliance with best practices. ·         Manage suppliers to provide a good solution for the business as per agreed plans. ·         Develop, manage, and maintain all Repi Soap and Detergent PLC data centers and ensure that all policies and procedure are applied and followed. ·         Work with Wilmar Group IT to ensure that Repi soap and Detergent PLC is following corporate standards in all infrastructure, Security and Help desk areas. ·         Manage the site telecommunication infrastructure (Internet, VPN, Telephone...) and bill. ·         Manage IT assets within the site and perform tech refresh at stipulated periods. ·         Operate, troubleshoot, and resolve CCTV system issues. End-user Support ·         Provide onsite and remote End user support. ·         Tracking & documenting support activities using ticketing system (JIRA). ·         Proactively understand, analyze, and research new technical problems when needed. ·         Implement applications and software upgrades, perform troubleshooting and fine tuning for users. ·         Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom. ·         Propose, tailor, and conduct group trainings periodically to cascade the technology know-how to a broader audience. ·         Ensure that necessary applications required by users are installed and working as expected. ·         Ensure that all PCs are protected from virus attack by installing the latest Anti-Virus program. ·         Troubleshoot and resolve end-user hardware, operating system, and software related problems. ·         Troubleshoot and resolve basic network and server access problems for end users. ·         Troubleshoot and resolve end user issues related to voice communications. ·         Coordinate with vendors and with company personnel to facilitate IT purchases. ·         Plan, coordinate, and implement network security measures to protect data, software, and hardware of the site. ·         Improve security awareness of users by developing orientation and training programs, and counselling users.