Jobs in Ethiopia
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For the year ended June 30, 2024, Zemen Bank posted a net profit of 2.39 billion birr (20.2 million), up 32 percent from the prior year period. Gross profit surged 36.8 percent to a record 3.77 billion birr. Profitability metrics like return on average assets of 4.47 percent and return on average equity of 27.02 […]For the year ended June 30, 2024, Zemen Bank posted a net profit of 2.39 billion birr (20.2 million), up 32 percent from the prior year period. Gross profit surged 36.8 percent to a record 3.77 billion birr. Profitability metrics like return on average assets of 4.47 percent and return on average equity of 27.02 […]BIRRMETRICS.COMZemen Earnings Surge 32% Despite 13.5% Loan Cap, Dividend Payout FallsFor the year ended June 30, 2024, Zemen Bank posted a net profit of 2.39 billion birr (20.2 million), up 32 percent from the prior year period. Gross profit0 Comments 0 SharesPlease log in to like, share and comment!
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Ethiopia’s economic reforms remain on course despite concerns over rising inflation, according to Finance Minister Ahmed Shide. “Reform is on track,” Ahmed told state media outlet EBC. “The impacts on citizens have been contained.” The minister said inflation is “slowing down,” directly addressing fears that changing the exchange rate regime could fuel price rises. “The […]Ethiopia’s economic reforms remain on course despite concerns over rising inflation, according to Finance Minister Ahmed Shide. “Reform is on track,” Ahmed told state media outlet EBC. “The impacts on citizens have been contained.” The minister said inflation is “slowing down,” directly addressing fears that changing the exchange rate regime could fuel price rises. “The […]BIRRMETRICS.COMEthiopia Reforms Still on Track Despite ‘Expected Volatility’, Says Finance MinisterEthiopia's economic reforms remain on course despite concerns over rising inflation, according to Finance Minister Ahmed Shide.0 Comments 0 Shares
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Addis Ababa, Ethiopia
Danish Refugee Council
Countries: Ethiopia, Kenya, Uganda
Organization: Danish Refugee Council
Closing date: 20 May 2024
MMC is a leading source for independent and high-quality data, information, research and analysis on mixed migration. Through the provision of credible evidence and expertise on mixed migration, MMC aims to support agencies, policy makers and practitioners to make well-informed decisions, to positively impact global and regional migration policies, to contribute to protection and assistance responses for people on the move and to stimulate forward thinking in the sector responding to mixed migration. MMC’s overarching focus is on human rights, protection and assistance.
MMC is part of and governed by DRC. While its institutional link to DRC ensures MMC’s work is grounded in operational reality, it acts as an independent source of data, research, analysis and policy development on mixed migration for policy makers, practitioners
Overall purpose of the role
The overall purpose of the role is to support the Mixed Migration Centre – Eastern & Southern Africa with the management of quantitative data collected by 4Mi enumerators and partners in the region.
Under the supervision of the 4Mi Project Manager, and in close collaboration with the wider 4Mi team across the region and the global 4Mi information management coordinator, the successful candidate will be responsible for conducting data checks, cleaning, validation, storage and analysis of the 4Mi data. Contributing to better use of data, he/she will also provide support on data collection and management trainings, support the team with administrative tasks, and input on developing innovative data visualization projects.
The post holder plays an important role within the team in ensuring high quality standards for the data collected on a daily basis by the 4Mi. He/she will be a go-to person within the team and within the MMC global network for survey, data collection and data management questions.
Responsibilities:
Data Management
Implement data cleaning and data validation tasks on a weekly basis according to internal procedures alongside the other IMO;
Lead on coding surveys and reviewing codebooks
Implement data storage tasks according to internal procedures
Manage regional ONA platform, under the supervision of the 4Mi Project Manager and the other IMO
Serve as a focal point for data management in the region by compiling quantitative data from relevant secondary sources;
Data Collection
Ensure the maintenance of the electronic data collection solution;
Support the 4Mi team in preparing and conducting the training of 4Mi enumerators on the questionnaire and the data collection software;
Share feedback with relevant project teams after cleaning data to feedback to enumerators,
Data Analysis and Visualization
Contribute to the quantitative analysis data of 4Mi data using relevant software applications such as Excel, STATA and/or R in support to the Research agenda;
Produce snapshots based on the quantitative data for external publication, with the support of the 4Mi Project Manager and the Research Team
Produce Information Factsheets for partners on demand, with the support of the 4Mi Project Manager
Support with the visualization of data, including GIS data, using relevant software such as QGIS, Adobe Illustrator, Excel; or PowerBI
Other
Contribute to regional IM working groups
Assist the team with administrative or any other tasks related to the 4Mi.
About you
In this position, you are expected to demonstrate DRC’s five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating: You involve relevant parties and encourage feedback.
Taking the lead: You take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: You act in line with our vision and values.
Experience and technical competencies:
At least two-years’ experience working in quantitative research;
Demonstrated experience in data management, cleaning, validation, storage;
Demonstrated experience with electronic data collection procedures and solutions (ODK, Kobo, Qualtrics, ONA, SurveyCTO, etc);
Demonstrated experience in training data collection teams in field locations;
Experience in quantitative analysis highly desired including the use of relevant software applications (Excel, STATA, SPSS, R, Python…) is highly desirable;
Strong attention to details and rigor in dealing with quantitative data.
Preferred:
Experience in GIS theory and GIS software (including QGIS, ArcGIS, CARTODB…) is an asset;
Demonstrated understanding of current mixed migration debates and dynamics in the region is an asset;
Previous experience working with international NGOs is an asset;
Enthusiastic about learning, pushing limits, and finding new solutions;
Strong verbal and written communication aptitude;
Education:
Degree in statistics, economics, data analysis, or any relevant computer science degree.
Languages:
Full professional proficiency in English and Swahili;
Other regional languages an asset
We offer
Contract length: 6 months with a possibility of extension, subject to funding and performance.
Salary: Band NM H1
Start date: June 1, 2024
Duty Station: Nairobi, Kenya or Addis Ababa, Ethiopia or Kampala, Uganda
Reporting Line: 4Mi Project Manager
Providing equal opportunities: We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply.
Promoting high standards: DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.
How to applyOnly motivated applications that address the stipulated duties and meet the required qualifications, sent together with a CV, will be considered.
DRC only accepts applications sent via our online-application form on www.drc.ngo under Job / view vacancies.
Please submit your application and CV in English no later than May 20, 2024.
Addis Ababa, Ethiopia Danish Refugee Council Countries: Ethiopia, Kenya, Uganda Organization: Danish Refugee Council Closing date: 20 May 2024 MMC is a leading source for independent and high-quality data, information, research and analysis on mixed migration. Through the provision of credible evidence and expertise on mixed migration, MMC aims to support agencies, policy makers and practitioners to make well-informed decisions, to positively impact global and regional migration policies, to contribute to protection and assistance responses for people on the move and to stimulate forward thinking in the sector responding to mixed migration. MMC’s overarching focus is on human rights, protection and assistance. MMC is part of and governed by DRC. While its institutional link to DRC ensures MMC’s work is grounded in operational reality, it acts as an independent source of data, research, analysis and policy development on mixed migration for policy makers, practitioners Overall purpose of the role The overall purpose of the role is to support the Mixed Migration Centre – Eastern & Southern Africa with the management of quantitative data collected by 4Mi enumerators and partners in the region. Under the supervision of the 4Mi Project Manager, and in close collaboration with the wider 4Mi team across the region and the global 4Mi information management coordinator, the successful candidate will be responsible for conducting data checks, cleaning, validation, storage and analysis of the 4Mi data. Contributing to better use of data, he/she will also provide support on data collection and management trainings, support the team with administrative tasks, and input on developing innovative data visualization projects. The post holder plays an important role within the team in ensuring high quality standards for the data collected on a daily basis by the 4Mi. He/she will be a go-to person within the team and within the MMC global network for survey, data collection and data management questions. Responsibilities: Data Management Implement data cleaning and data validation tasks on a weekly basis according to internal procedures alongside the other IMO; Lead on coding surveys and reviewing codebooks Implement data storage tasks according to internal procedures Manage regional ONA platform, under the supervision of the 4Mi Project Manager and the other IMO Serve as a focal point for data management in the region by compiling quantitative data from relevant secondary sources; Data Collection Ensure the maintenance of the electronic data collection solution; Support the 4Mi team in preparing and conducting the training of 4Mi enumerators on the questionnaire and the data collection software; Share feedback with relevant project teams after cleaning data to feedback to enumerators, Data Analysis and Visualization Contribute to the quantitative analysis data of 4Mi data using relevant software applications such as Excel, STATA and/or R in support to the Research agenda; Produce snapshots based on the quantitative data for external publication, with the support of the 4Mi Project Manager and the Research Team Produce Information Factsheets for partners on demand, with the support of the 4Mi Project Manager Support with the visualization of data, including GIS data, using relevant software such as QGIS, Adobe Illustrator, Excel; or PowerBI Other Contribute to regional IM working groups Assist the team with administrative or any other tasks related to the 4Mi. About you In this position, you are expected to demonstrate DRC’s five core competencies: Striving for excellence: You focus on reaching results while ensuring an efficient process. Collaborating: You involve relevant parties and encourage feedback. Taking the lead: You take ownership and initiative while aiming for innovation. Communicating: You listen and speak effectively and honestly. Demonstrating integrity: You act in line with our vision and values. Experience and technical competencies: At least two-years’ experience working in quantitative research; Demonstrated experience in data management, cleaning, validation, storage; Demonstrated experience with electronic data collection procedures and solutions (ODK, Kobo, Qualtrics, ONA, SurveyCTO, etc); Demonstrated experience in training data collection teams in field locations; Experience in quantitative analysis highly desired including the use of relevant software applications (Excel, STATA, SPSS, R, Python…) is highly desirable; Strong attention to details and rigor in dealing with quantitative data. Preferred: Experience in GIS theory and GIS software (including QGIS, ArcGIS, CARTODB…) is an asset; Demonstrated understanding of current mixed migration debates and dynamics in the region is an asset; Previous experience working with international NGOs is an asset; Enthusiastic about learning, pushing limits, and finding new solutions; Strong verbal and written communication aptitude; Education: Degree in statistics, economics, data analysis, or any relevant computer science degree. Languages: Full professional proficiency in English and Swahili; Other regional languages an asset We offer Contract length: 6 months with a possibility of extension, subject to funding and performance. Salary: Band NM H1 Start date: June 1, 2024 Duty Station: Nairobi, Kenya or Addis Ababa, Ethiopia or Kampala, Uganda Reporting Line: 4Mi Project Manager Providing equal opportunities: We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply. Promoting high standards: DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process. How to applyOnly motivated applications that address the stipulated duties and meet the required qualifications, sent together with a CV, will be considered. DRC only accepts applications sent via our online-application form on www.drc.ngo under Job / view vacancies. Please submit your application and CV in English no later than May 20, 2024.ETCAREERS.COMInformation Management Officer (Addis Ababa, Ethiopia)Countries: Ethiopia, Kenya, Uganda Organization: Danish Refugee Council Closing date: 20 May 2024 MMC is a leading source for independent and high-quali0 Comments 0 Shares -
Addis Ababa, Ethiopia
Development Aid
Country: Ethiopia
Organization: Development Aid
Closing date: 6 Jun 2024
Job Title: Director of East Africa Operations
Location: Addis Ababa, Ethiopia
Sector: Non-profit & Government
Role: Leadership & Partnership Development
Vacancy Description
We are seeking a dynamic individual to join our team as the Director of East Africa Operations. Our organization is dedicated to the ambitious mission of regreening Africa and mitigating climate change impacts, all while fostering local community empowerment. With offices in Amsterdam, the Netherlands, and Addis Ababa, Ethiopia, our East Africa regional office (EARO) serves as a pivotal hub for coordinating our efforts across the continent.
About the Role
As the Director of East Africa Operations, you will play a critical role in driving our organization's growth and impact in landscape restoration. Your responsibilities will encompass two main areas:
Firstly, you will oversee the smooth operation of EARO, ensuring a positive and supportive environment for our dedicated team members. This includes maintaining our organizational culture, aligning with company values, and facilitating effective communication between the Addis Ababa and Amsterdam offices. Additionally, you will be responsible for operational logistics, safety protocols, and providing leadership to the EARO team.
Secondly, you will lead our efforts in partnership development, identifying and cultivating relationships with stakeholders who can further our regreening objectives. Collaborating closely with our Business Development team and Executive Board, you will scout potential partners, engage in strategic discussions, and coordinate partnership initiatives that align with our mission.
Key Responsibilities
* Uphold and promote our organizational culture, serving as a liaison between Addis Ababa and Amsterdam offices.
* Ensure adherence to company policies and procedures, and provide guidance on HR matters, travel logistics, and security protocols.
* Oversee day-to-day operations of EARO, including procurement, facilities management, and team welfare.
* Provide leadership and mentorship to the EARO team, fostering a culture of collaboration and accountability.
* Spearhead partnership development efforts, identifying opportunities for collaboration and resource mobilization.
* Develop and nurture strategic partnerships through networking, meetings, and collaborative projects.
* Act as a representative of the organization in various forums, both online and offline, showcasing our work and values.
Requirements
* Master's degree in international development, management, or environmental studies.
* Passion for landscape restoration and sustainable development.
* Minimum of 10 years of experience in international development, with at least 5 years in senior management roles.
* Proven track record in partnership development and stakeholder engagement.
* Experience working in East Africa, with a deep understanding of the region's cultural dynamics.
* Proficiency in English; knowledge of local languages is advantageous.
* Strong leadership, communication, and negotiation skills.
* Ability to thrive in a fast-paced, dynamic environment and willingness to travel as needed.
What We Offer
* Join a globally recognized organization with a meaningful mission.
* Opportunities for personal and professional growth in a rapidly expanding organization.
* Engage with a diverse and talented team dedicated to making a difference.
* Work in a well-equipped and inspiring office environment in Addis Ababa.
* Competitive salary and comprehensive benefits package.
We are committed to building a diverse and inclusive team, and we encourage individuals from all backgrounds to apply. If you are passionate about making a positive impact and contributing to our mission, we invite you to submit your CV and cover letter via the link below.
How to applyWe are committed to building a diverse and inclusive team, and we encourage individuals from all backgrounds to apply. If you are passionate about making a positive impact and contributing to our mission, we invite you to submit your CV and cover letter via the link below.
https://drs-jobs.developmentaid.org/jobs/7714/director-of-east-africa-operations
Addis Ababa, Ethiopia Development Aid Country: Ethiopia Organization: Development Aid Closing date: 6 Jun 2024 Job Title: Director of East Africa Operations Location: Addis Ababa, Ethiopia Sector: Non-profit & Government Role: Leadership & Partnership Development Vacancy Description We are seeking a dynamic individual to join our team as the Director of East Africa Operations. Our organization is dedicated to the ambitious mission of regreening Africa and mitigating climate change impacts, all while fostering local community empowerment. With offices in Amsterdam, the Netherlands, and Addis Ababa, Ethiopia, our East Africa regional office (EARO) serves as a pivotal hub for coordinating our efforts across the continent. About the Role As the Director of East Africa Operations, you will play a critical role in driving our organization's growth and impact in landscape restoration. Your responsibilities will encompass two main areas: Firstly, you will oversee the smooth operation of EARO, ensuring a positive and supportive environment for our dedicated team members. This includes maintaining our organizational culture, aligning with company values, and facilitating effective communication between the Addis Ababa and Amsterdam offices. Additionally, you will be responsible for operational logistics, safety protocols, and providing leadership to the EARO team. Secondly, you will lead our efforts in partnership development, identifying and cultivating relationships with stakeholders who can further our regreening objectives. Collaborating closely with our Business Development team and Executive Board, you will scout potential partners, engage in strategic discussions, and coordinate partnership initiatives that align with our mission. Key Responsibilities * Uphold and promote our organizational culture, serving as a liaison between Addis Ababa and Amsterdam offices. * Ensure adherence to company policies and procedures, and provide guidance on HR matters, travel logistics, and security protocols. * Oversee day-to-day operations of EARO, including procurement, facilities management, and team welfare. * Provide leadership and mentorship to the EARO team, fostering a culture of collaboration and accountability. * Spearhead partnership development efforts, identifying opportunities for collaboration and resource mobilization. * Develop and nurture strategic partnerships through networking, meetings, and collaborative projects. * Act as a representative of the organization in various forums, both online and offline, showcasing our work and values. Requirements * Master's degree in international development, management, or environmental studies. * Passion for landscape restoration and sustainable development. * Minimum of 10 years of experience in international development, with at least 5 years in senior management roles. * Proven track record in partnership development and stakeholder engagement. * Experience working in East Africa, with a deep understanding of the region's cultural dynamics. * Proficiency in English; knowledge of local languages is advantageous. * Strong leadership, communication, and negotiation skills. * Ability to thrive in a fast-paced, dynamic environment and willingness to travel as needed. What We Offer * Join a globally recognized organization with a meaningful mission. * Opportunities for personal and professional growth in a rapidly expanding organization. * Engage with a diverse and talented team dedicated to making a difference. * Work in a well-equipped and inspiring office environment in Addis Ababa. * Competitive salary and comprehensive benefits package. We are committed to building a diverse and inclusive team, and we encourage individuals from all backgrounds to apply. If you are passionate about making a positive impact and contributing to our mission, we invite you to submit your CV and cover letter via the link below. How to applyWe are committed to building a diverse and inclusive team, and we encourage individuals from all backgrounds to apply. If you are passionate about making a positive impact and contributing to our mission, we invite you to submit your CV and cover letter via the link below. https://drs-jobs.developmentaid.org/jobs/7714/director-of-east-africa-operationsETCAREERS.COMDirector of East Africa Operations (Addis Ababa, Ethiopia)Country: Ethiopia Organization: Development Aid Closing date: 6 Jun 2024 Job Title: Director of East Africa Operations Location: Addis Ababa, Ethiopia S0 Comments 0 Shares -
Addis Ababa, Ethiopia
Chemonics
Country: Ethiopia
Organization: Chemonics
Closing date: 14 May 2024
Chemonics seeks a Security Officer for the USAID Urban Water, Sanitation, and Hygiene (WASH) and USAID Global Health Supply Chain-Procurement and Supply (GHSC-PSM) projects in Ethiopia. A robust and effective security management platform is a key priority for Urban WASH and GHSC-PSM. Effective security management is required to sustain project activities in light of evolving security dynamics. This position is responsible for the development, implementation, and monitoring of the project’s security platform, assessing the specific security measures called for by context, threats, project vulnerabilities, and identified risks and to manage and coordinate all aspects of the security platform. The security officer should possess superior networking and diplomacy skills, risk assessment capabilities, an expansive understanding of the country context, and experience operating in high-risk environments with low-profile security techniques. This position will report to the Urban WASH Director of Finance and Operations (DFO) and PSM Director of Finance and Administration (DFA) and be based in Addis Ababa.
Responsibilities:
Relationship Management and Information Gathering
Actively assess implementation risks complying with national and local government measures.
Establish relationships, as appropriate, with local law enforcement, civil authorities, USAID/PLSO, and other organizations to obtain current information affecting the security of the activity and develop security risk assessments, journey-management protocols, and emergency-action procedures.
Ensure compliance with Chemonics’ safety and security policies and create tailored processes and procedures to protect staff and assets.
Exercise contacts to ‘ground-truth’ and triangulate reporting, update best practices and procedures, build project acceptance, and obtain threat and risk data where the project operates and travels.
Threat, Risk Assessment, and Conflict Analysis
Conduct threat and risk assessments of current and proposed program activities and geographic areas. This will include written security assessments with verbal debriefs that analyze the country context, evaluate risk, and provide specific recommendations.
Conduct threat and risk assessments of current and proposed program activities and geographic areas. This will include written security assessments with verbal debriefs that analyze the country context, evaluate risk, and provide specific recommendations.
Monitor and assessing regional security trends through open-source reporting and field security engagement and sharing this knowledge project staff. Monitor, assess, and analyze social, political, and/or economic events that are likely to have an impact on the trajectory or intensity of conflict.
Implementation and Updating the Safety and Security Plan
Work with leadership to tailor our implementation approach to local nuances, activity needs, and operational resources.
Develop a security handbook and update the emergency action plan and staff contact lists/phone trees.
Provide a monthly update to the project security documents and maintain the emergency contact sheet. This input shall include advice on incident response, evacuations, physical security, and information security protocols/procedures.
Contribute to the risk mitigation plan and the risk portion of reports to USAID.
Prepare periodic and ad hoc reports, as required by the program
Lead Chemonics crisis and incident management response as needed in coordination with the home office response team.
Maintain a secure communications system that allows staff to discretely and safely implement development work in all areas of project operations, organize and brief the project team, ensure staff understand the duties and responsibilities for each position, and ensure continuity.
Ensure timely and relevant communications with staff during and after an emergency situation.
Conduct security assessments for office premises and provide advice on security preparedness with recommended improvements and solutions.
Advise on proper security measures for Chemonics premises and international staff residences.
Maintain updated country knowledge to advise staff traveling outside of Addis Ababa. This will include assessing route, venue and location risk and security levels and supporting journey management.
Ensure that the Journey Management Plan (JMP) is implemented consistently for all travels to High and Extreme risk designated areas. In consultation with the SMU, maintain and update the JPM when required, a in consultation with the SMU.
Training
Provide all staff with safety and security training focusing on first aid, security awareness, and hostile-environment awareness training and training on staff responsibilities under the security platform. Develop training materials for individuals to reference.
Safety and Security Information Dissemination
Provide security assessment inputs during the projects’ activity design cycle.
Provide timely and accurate security information and recommendations to the Urban WASH Chief of Party (COP), PSM Country Director, DFO/DFA, Team Leader, Chemonics Home Office Project Management Unit (PMU) and the Security Management Unit (SMU). Inform staff, as necessary, of emerging security situations and the recommended response.
Brief staff on all safety and security considerations for Chemonics personnel arriving in country from overseas and when traveling to regional locations, including information on security risks, security guidelines, communication procedures, travel precautions, emergency procedures, and movement restrictions (as needed).
Coordinate with Operations and IT team to maintain and strengthen information security.
Any other security-related tasks assigned by the Chief of Party and/or home office SMU.
Coordinate with the Operations unit to conduct security assessment of suitable accommodation options for staff in Addis Ababa and in the regions where the projects implement activities
Work closely with the fleet management specialist to advise on the travel in as far as security is concerned.
Qualifications:
Minimum 6 years of experience in security, risk management, and project management, with demonstrated ability to implement security platforms for civilian operations in high-risk areas.
4 or more years’ experience working on security issues in Ethiopia. Experience throughout the country is preferred.
Fluency in English and Amharic or other local language required.
Demonstrated ability to generate and leverage connections to promote an accurate understanding of risk, strengthen knowledge of country context, and to bolster project planning abilities.
Three or more years’ experience in management and oversight of security platforms that were implemented in high-threat countries and utilized low-profile techniques.
Proven effectiveness implementing security protocols to maintain safety and successful crisis management experience.
Ability to communicate effectively in verbal and written formats.
Experience in training civilians on safety and security measures
Advanced IT capabilities with experience in Word, Excel, PowerPoint, required; experience with mapping programs, alternative communication platforms, or information security requirements is beneficial.
Bachelor’s Degree or higher in a related field of study. Additional years of experience may be accepted in lieu of a degree. Preference will be given to candidates with a high level of demonstrated professional knowledge and extensive work experience.
How to applyPlease submit your application to [email protected]. Applications must be submitted by the end of the day on May 14th, 2024. Early applications are strongly encouraged. No telephone inquiries, please.
Chemonics is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.
Addis Ababa, Ethiopia Chemonics Country: Ethiopia Organization: Chemonics Closing date: 14 May 2024 Chemonics seeks a Security Officer for the USAID Urban Water, Sanitation, and Hygiene (WASH) and USAID Global Health Supply Chain-Procurement and Supply (GHSC-PSM) projects in Ethiopia. A robust and effective security management platform is a key priority for Urban WASH and GHSC-PSM. Effective security management is required to sustain project activities in light of evolving security dynamics. This position is responsible for the development, implementation, and monitoring of the project’s security platform, assessing the specific security measures called for by context, threats, project vulnerabilities, and identified risks and to manage and coordinate all aspects of the security platform. The security officer should possess superior networking and diplomacy skills, risk assessment capabilities, an expansive understanding of the country context, and experience operating in high-risk environments with low-profile security techniques. This position will report to the Urban WASH Director of Finance and Operations (DFO) and PSM Director of Finance and Administration (DFA) and be based in Addis Ababa. Responsibilities: Relationship Management and Information Gathering Actively assess implementation risks complying with national and local government measures. Establish relationships, as appropriate, with local law enforcement, civil authorities, USAID/PLSO, and other organizations to obtain current information affecting the security of the activity and develop security risk assessments, journey-management protocols, and emergency-action procedures. Ensure compliance with Chemonics’ safety and security policies and create tailored processes and procedures to protect staff and assets. Exercise contacts to ‘ground-truth’ and triangulate reporting, update best practices and procedures, build project acceptance, and obtain threat and risk data where the project operates and travels. Threat, Risk Assessment, and Conflict Analysis Conduct threat and risk assessments of current and proposed program activities and geographic areas. This will include written security assessments with verbal debriefs that analyze the country context, evaluate risk, and provide specific recommendations. Conduct threat and risk assessments of current and proposed program activities and geographic areas. This will include written security assessments with verbal debriefs that analyze the country context, evaluate risk, and provide specific recommendations. Monitor and assessing regional security trends through open-source reporting and field security engagement and sharing this knowledge project staff. Monitor, assess, and analyze social, political, and/or economic events that are likely to have an impact on the trajectory or intensity of conflict. Implementation and Updating the Safety and Security Plan Work with leadership to tailor our implementation approach to local nuances, activity needs, and operational resources. Develop a security handbook and update the emergency action plan and staff contact lists/phone trees. Provide a monthly update to the project security documents and maintain the emergency contact sheet. This input shall include advice on incident response, evacuations, physical security, and information security protocols/procedures. Contribute to the risk mitigation plan and the risk portion of reports to USAID. Prepare periodic and ad hoc reports, as required by the program Lead Chemonics crisis and incident management response as needed in coordination with the home office response team. Maintain a secure communications system that allows staff to discretely and safely implement development work in all areas of project operations, organize and brief the project team, ensure staff understand the duties and responsibilities for each position, and ensure continuity. Ensure timely and relevant communications with staff during and after an emergency situation. Conduct security assessments for office premises and provide advice on security preparedness with recommended improvements and solutions. Advise on proper security measures for Chemonics premises and international staff residences. Maintain updated country knowledge to advise staff traveling outside of Addis Ababa. This will include assessing route, venue and location risk and security levels and supporting journey management. Ensure that the Journey Management Plan (JMP) is implemented consistently for all travels to High and Extreme risk designated areas. In consultation with the SMU, maintain and update the JPM when required, a in consultation with the SMU. Training Provide all staff with safety and security training focusing on first aid, security awareness, and hostile-environment awareness training and training on staff responsibilities under the security platform. Develop training materials for individuals to reference. Safety and Security Information Dissemination Provide security assessment inputs during the projects’ activity design cycle. Provide timely and accurate security information and recommendations to the Urban WASH Chief of Party (COP), PSM Country Director, DFO/DFA, Team Leader, Chemonics Home Office Project Management Unit (PMU) and the Security Management Unit (SMU). Inform staff, as necessary, of emerging security situations and the recommended response. Brief staff on all safety and security considerations for Chemonics personnel arriving in country from overseas and when traveling to regional locations, including information on security risks, security guidelines, communication procedures, travel precautions, emergency procedures, and movement restrictions (as needed). Coordinate with Operations and IT team to maintain and strengthen information security. Any other security-related tasks assigned by the Chief of Party and/or home office SMU. Coordinate with the Operations unit to conduct security assessment of suitable accommodation options for staff in Addis Ababa and in the regions where the projects implement activities Work closely with the fleet management specialist to advise on the travel in as far as security is concerned. Qualifications: Minimum 6 years of experience in security, risk management, and project management, with demonstrated ability to implement security platforms for civilian operations in high-risk areas. 4 or more years’ experience working on security issues in Ethiopia. Experience throughout the country is preferred. Fluency in English and Amharic or other local language required. Demonstrated ability to generate and leverage connections to promote an accurate understanding of risk, strengthen knowledge of country context, and to bolster project planning abilities. Three or more years’ experience in management and oversight of security platforms that were implemented in high-threat countries and utilized low-profile techniques. Proven effectiveness implementing security protocols to maintain safety and successful crisis management experience. Ability to communicate effectively in verbal and written formats. Experience in training civilians on safety and security measures Advanced IT capabilities with experience in Word, Excel, PowerPoint, required; experience with mapping programs, alternative communication platforms, or information security requirements is beneficial. Bachelor’s Degree or higher in a related field of study. Additional years of experience may be accepted in lieu of a degree. Preference will be given to candidates with a high level of demonstrated professional knowledge and extensive work experience. How to applyPlease submit your application to [email protected]. Applications must be submitted by the end of the day on May 14th, 2024. Early applications are strongly encouraged. No telephone inquiries, please. Chemonics is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.ETCAREERS.COMSecurity Officer (Addis Ababa, Ethiopia)Country: Ethiopia Organization: Chemonics Closing date: 14 May 2024 Chemonics seeks a Security Officer for the USAID Urban Water, Sanitation, and Hygien0 Comments 0 Shares -
Addis Ababa, Ethiopia
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
Country: Ethiopia
Organization: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
Closing date: 26 May 2024
Brief information on the project
The German Government is supporting Kenyan government to host the Africa Climate Summit and to deliver post summit related activities including branding Kenyan pavilion at COP28 to disseminate the outcome of ACS23. The Summit brought together leadership from African governments, development partners, intergovernmental organisations, private sector, women, youth, children's groups, research institutions, Think-Tanks and Civil Society Organisations (CSOs) to design and catalyze actions and solutions for climate change in Africa.
This inaugural Summit provided a platform to deliberate on the nexus of climate change, Africa’s development reality, and the need to push for increased investment in climate action globally and specifically in Africa. The Summit presents a bold and ambitious new African vision for a green economic transformation that optimises the continent’s abundant human and natural resources and integrates enhanced climate adaptation and mitigation outcomes. It is an opportunity to promote effective climate action that enhances livelihoods, accelerates growth and helps Africa avoid being locked out of international markets and lock-in emission intensive development.
The Summit ensured Africa’s voice is elevated globally and integrated into existing international fora such as UNGA, G7/G20 processes, and UNFCCC (United Nations Framework Convention on Climate Change) COP28, among others.
Context
Kenya, in partnership with the African Union Commission (AUC), co-hosted the inaugural Africa Climate Summit (ACS) in Nairobi from 4th to 6th September 2023. The ACS was a landmark event that brought together distinguished leaders from Africa and beyond, development partners, intergovernmental organizations, the private sector, academia, civil society organizations, women, and youth. The summit delivered the Africa’s position on climate action documented in the Nairobi Declaration.
The Government of Kenya through the Ministry of Environment, Climate Change and Forestry intends to demonstrate the outcome of the Africa Climate Summit at COP28 in the Kenya Pavilion.
In order to amplify the outcome of ACS23, focusing on the Nairobi Declaration and commitments, GIZ seeks to engage a regional media company with presence across Africa, to conduct public sensitization and media advocacy on the Nairobi declaration and ACS announcements.
Such reach-out activities were already successfully implemented in Kenia, therefore the GIZ office has good experiences with this format.
Tasks to be performed by the contractor
Workstream 1: Post ACS Townhalls
Organize and conduct one (1) townhall in each of the following regions: West Africa, Southern Africa, East Africa (not Nairobi, as it was already covered before) and North Africa with a panel and audience;
Identify and invite at least 4 quality panellists in each of the townhalls above
Identify and invite at least 100 relevant audience to the above townhalls
Broadcast and or record for later airing of the townhall on mainstream channels across Africa
Develop promotional materials and promote each of the townhalls at least one week before they happen
It is expected that the regional media house either has presence in the different regions, or subcontracts national/local media houses to organise the townhalls, if a presence in the region is not given.
Workstream 2: In-studio panel discussions
At least one in-studio discussion per month between July and December 2024
Develop a pre-promo to promote the upcoming broadcasts
Acquisition of panelists in collaboration with GIZ and partners
Invitations and RSVP’s of the virtual audience, where necessary
Broadcast the in-studio panel on mainstream channels
Workstream 3: Campaign amplification
In liaison with GIZ Kenia office, develop and circulate synthesized stories from ACS outcomes through multimedia platforms including social media, print, digital and television channels
Liaise with GIZ to develop and publish opinion editorials on own channels
Develop information materials including infographics, short videos and podcasts for digital and mainstream circulation
Inception report
In addition to the reports required by GIZ in accordance with the AVB, the contractor submits the following reports:
Brief monthly progress reports
Consolidated final report
Certain milestones, as laid out in the table below, are to be achieved during the contract term:
Milestones/process steps/partial services
Deadline/place/person responsible
Inception report
One (1) week after signing contract
Monthly reports
By 30th of every month
Consolidated final report
January 2025
Period of assignment: from 8.7.2024 until 31.12.2024.
Concept
In the tender, the tenderer is required to show how the objectives defined in Chapter 2 (Tasks to be performed) are to be achieved, if applicable under consideration of further method-related requirements (technical-methodological concept). In addition, the tenderer must describe the project management system for service provision.
Technical-methodological concept
Strategy (1.1): The tenderer is required to consider the tasks to be performed with reference to the objectives of the services put out to tender (see Chapter 1 Context) (1.1.1). Following this, the tenderer presents and justifies the explicit strategy with which it intends to provide the services for which it is responsible (see Chapter 2 Tasks to be performed) (1.1.2).
The tenderer is required to present the actors relevant for the services for which it is responsible and describe the cooperation (1.2) with them.
The tenderer is required to present and explain its approach to steering the measures with the project partners (1.3.1) and its contribution to the results-based monitoring system (1.3.2).
The tenderer is required to describe the key processes for the services for which it is responsible and create an operational plan or schedule (1.4.1) that describes how the services according to Chapter 2 (Tasks to be performed by the contractor) are to be provided. In particular, the tenderer is required to describe the necessary work steps
Project management of the contractor (1.6)
The tenderer is required to explain its approach for coordination with the GIZ project. In particular, the project management requirements specified in Chapter 2 (Tasks to be performed by the contractor) must be explained in detail (1.6.1).
The tenderer is required to draw up a personnel assignment plan with explanatory notes that lists all the experts proposed in the tender; the plan includes information on assignment dates (duration and expert months) and locations of the individual members of the team complete with the allocation of work steps as set out in the schedule.
The tenderer is required to describe its backstopping concept. The following services are part of the standard backstopping package, which (like ancillary personnel costs) must be factored into the fee schedules of the staff listed in the tender in accordance with Section 3.3.1 of the GIZ AVB:
Service-delivery control
Managing adaptations to changing conditions
Ensuring the flow of information between the tenderer and GIZ
Assuming personnel responsibility for the contractor’s experts
Process-oriented steering for implementation of the commission
Securing the administrative conclusion of the project
Personnel Concept
Team leader
Tasks of the team leader
Overall responsibility for the advisory packages of the contractor (quality and deadlines)
Coordinating and ensuring communication with GIZ, partners and others involved in the project
Personnel management, in particular identifying the need for short-term assignments within the available budget, as well as planning and steering assignments and supporting local and international short-term experts
Regular reporting in accordance with deadlines
Qualifications of the team leader
Education/training (2.1.1): university degree in Communication or Social Sciences
Language (2.1.2): B2-level languagein English
General professional experience (2.1.3): Five (5) years of professional experience in the Communication sector
Specific professional experience (2.1.4): Five (5) years in Media
Leadership/management experience (2.1.5): Seven (7) years of management/leadership experience as project team leader or manager in a company
Regional experience (2.1.6): Five (5) years of experience in communication projects in Africa
Development cooperation (DC) experience (2.1.7): Three (3) years of experience in DC projects
Other (2.1.8): Evidence experience in climate change
Expert 1: Multimedia Expert
Tasks of the Multimedia Expert
Coordinate content creation in line with the specific deliverables
Coordinate content dissemination through multimedia channels
Facilitate live production of townhalls
Content packaging and archiving
Report on status of content creation, dissemination and impact
Qualifications of Expert 1
Education (2.2.1): Degree or diploma in journalism, videography, graphic design, multimedia or related fields
Language skills (2.2.2): fluency in English
General Professional experience (2.2.3): 5 years’ experience in content creation
Experience in the region/knowledge of the country (2.2.4): 3 years’ experience developing content across Africa or the African audience
Development cooperation (DC) experience (2.2.5): 1 (1) year of experience in DC projects
How to applyPlease send your request for tender documents on [email protected] mentioning the process number 83464388 Nairobi ACS23.
Tender documents include:
Invitation letter
Bidding conditions
General Terms and Conditions of Contract (AVB local)
Terms of Reference (ToR)
Technical assessment grid
Price Sheet
Eligibility Self Declaration
Extract from Act against Restraints on Competition (GWB)
Addis Ababa, Ethiopia Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH Country: Ethiopia Organization: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH Closing date: 26 May 2024 Brief information on the project The German Government is supporting Kenyan government to host the Africa Climate Summit and to deliver post summit related activities including branding Kenyan pavilion at COP28 to disseminate the outcome of ACS23. The Summit brought together leadership from African governments, development partners, intergovernmental organisations, private sector, women, youth, children's groups, research institutions, Think-Tanks and Civil Society Organisations (CSOs) to design and catalyze actions and solutions for climate change in Africa. This inaugural Summit provided a platform to deliberate on the nexus of climate change, Africa’s development reality, and the need to push for increased investment in climate action globally and specifically in Africa. The Summit presents a bold and ambitious new African vision for a green economic transformation that optimises the continent’s abundant human and natural resources and integrates enhanced climate adaptation and mitigation outcomes. It is an opportunity to promote effective climate action that enhances livelihoods, accelerates growth and helps Africa avoid being locked out of international markets and lock-in emission intensive development. The Summit ensured Africa’s voice is elevated globally and integrated into existing international fora such as UNGA, G7/G20 processes, and UNFCCC (United Nations Framework Convention on Climate Change) COP28, among others. Context Kenya, in partnership with the African Union Commission (AUC), co-hosted the inaugural Africa Climate Summit (ACS) in Nairobi from 4th to 6th September 2023. The ACS was a landmark event that brought together distinguished leaders from Africa and beyond, development partners, intergovernmental organizations, the private sector, academia, civil society organizations, women, and youth. The summit delivered the Africa’s position on climate action documented in the Nairobi Declaration. The Government of Kenya through the Ministry of Environment, Climate Change and Forestry intends to demonstrate the outcome of the Africa Climate Summit at COP28 in the Kenya Pavilion. In order to amplify the outcome of ACS23, focusing on the Nairobi Declaration and commitments, GIZ seeks to engage a regional media company with presence across Africa, to conduct public sensitization and media advocacy on the Nairobi declaration and ACS announcements. Such reach-out activities were already successfully implemented in Kenia, therefore the GIZ office has good experiences with this format. Tasks to be performed by the contractor Workstream 1: Post ACS Townhalls Organize and conduct one (1) townhall in each of the following regions: West Africa, Southern Africa, East Africa (not Nairobi, as it was already covered before) and North Africa with a panel and audience; Identify and invite at least 4 quality panellists in each of the townhalls above Identify and invite at least 100 relevant audience to the above townhalls Broadcast and or record for later airing of the townhall on mainstream channels across Africa Develop promotional materials and promote each of the townhalls at least one week before they happen It is expected that the regional media house either has presence in the different regions, or subcontracts national/local media houses to organise the townhalls, if a presence in the region is not given. Workstream 2: In-studio panel discussions At least one in-studio discussion per month between July and December 2024 Develop a pre-promo to promote the upcoming broadcasts Acquisition of panelists in collaboration with GIZ and partners Invitations and RSVP’s of the virtual audience, where necessary Broadcast the in-studio panel on mainstream channels Workstream 3: Campaign amplification In liaison with GIZ Kenia office, develop and circulate synthesized stories from ACS outcomes through multimedia platforms including social media, print, digital and television channels Liaise with GIZ to develop and publish opinion editorials on own channels Develop information materials including infographics, short videos and podcasts for digital and mainstream circulation Inception report In addition to the reports required by GIZ in accordance with the AVB, the contractor submits the following reports: Brief monthly progress reports Consolidated final report Certain milestones, as laid out in the table below, are to be achieved during the contract term: Milestones/process steps/partial services Deadline/place/person responsible Inception report One (1) week after signing contract Monthly reports By 30th of every month Consolidated final report January 2025 Period of assignment: from 8.7.2024 until 31.12.2024. Concept In the tender, the tenderer is required to show how the objectives defined in Chapter 2 (Tasks to be performed) are to be achieved, if applicable under consideration of further method-related requirements (technical-methodological concept). In addition, the tenderer must describe the project management system for service provision. Technical-methodological concept Strategy (1.1): The tenderer is required to consider the tasks to be performed with reference to the objectives of the services put out to tender (see Chapter 1 Context) (1.1.1). Following this, the tenderer presents and justifies the explicit strategy with which it intends to provide the services for which it is responsible (see Chapter 2 Tasks to be performed) (1.1.2). The tenderer is required to present the actors relevant for the services for which it is responsible and describe the cooperation (1.2) with them. The tenderer is required to present and explain its approach to steering the measures with the project partners (1.3.1) and its contribution to the results-based monitoring system (1.3.2). The tenderer is required to describe the key processes for the services for which it is responsible and create an operational plan or schedule (1.4.1) that describes how the services according to Chapter 2 (Tasks to be performed by the contractor) are to be provided. In particular, the tenderer is required to describe the necessary work steps Project management of the contractor (1.6) The tenderer is required to explain its approach for coordination with the GIZ project. In particular, the project management requirements specified in Chapter 2 (Tasks to be performed by the contractor) must be explained in detail (1.6.1). The tenderer is required to draw up a personnel assignment plan with explanatory notes that lists all the experts proposed in the tender; the plan includes information on assignment dates (duration and expert months) and locations of the individual members of the team complete with the allocation of work steps as set out in the schedule. The tenderer is required to describe its backstopping concept. The following services are part of the standard backstopping package, which (like ancillary personnel costs) must be factored into the fee schedules of the staff listed in the tender in accordance with Section 3.3.1 of the GIZ AVB: Service-delivery control Managing adaptations to changing conditions Ensuring the flow of information between the tenderer and GIZ Assuming personnel responsibility for the contractor’s experts Process-oriented steering for implementation of the commission Securing the administrative conclusion of the project Personnel Concept Team leader Tasks of the team leader Overall responsibility for the advisory packages of the contractor (quality and deadlines) Coordinating and ensuring communication with GIZ, partners and others involved in the project Personnel management, in particular identifying the need for short-term assignments within the available budget, as well as planning and steering assignments and supporting local and international short-term experts Regular reporting in accordance with deadlines Qualifications of the team leader Education/training (2.1.1): university degree in Communication or Social Sciences Language (2.1.2): B2-level languagein English General professional experience (2.1.3): Five (5) years of professional experience in the Communication sector Specific professional experience (2.1.4): Five (5) years in Media Leadership/management experience (2.1.5): Seven (7) years of management/leadership experience as project team leader or manager in a company Regional experience (2.1.6): Five (5) years of experience in communication projects in Africa Development cooperation (DC) experience (2.1.7): Three (3) years of experience in DC projects Other (2.1.8): Evidence experience in climate change Expert 1: Multimedia Expert Tasks of the Multimedia Expert Coordinate content creation in line with the specific deliverables Coordinate content dissemination through multimedia channels Facilitate live production of townhalls Content packaging and archiving Report on status of content creation, dissemination and impact Qualifications of Expert 1 Education (2.2.1): Degree or diploma in journalism, videography, graphic design, multimedia or related fields Language skills (2.2.2): fluency in English General Professional experience (2.2.3): 5 years’ experience in content creation Experience in the region/knowledge of the country (2.2.4): 3 years’ experience developing content across Africa or the African audience Development cooperation (DC) experience (2.2.5): 1 (1) year of experience in DC projects How to applyPlease send your request for tender documents on [email protected] mentioning the process number 83464388 Nairobi ACS23. Tender documents include: Invitation letter Bidding conditions General Terms and Conditions of Contract (AVB local) Terms of Reference (ToR) Technical assessment grid Price Sheet Eligibility Self Declaration Extract from Act against Restraints on Competition (GWB)ETCAREERS.COM83464388 Africawide outreach of African Climate Summit Results to conduct public sensitization and media advocacy on the Nairobi declaration and ACS (Addis Ababa, Ethiopia)Country: Ethiopia Organization: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH Closing date: 26 May 2024 Brief inf0 Comments 0 Shares -
Mekelle, Tigray, Ethiopia
SAFARICOM
Role purpose:
Responsible for frontline delivery of high-quality customer service in all interactions with customers visiting Safaricom customer care touch points.
Key accountabilities and decision ownership:
· Offer exceptional front-line support to CBU, EBU and M-PESA customers, agents and merchants visiting customer care touch points and ensure that customers are satisfied with the services.
· Delivery of world class customer service in all interaction with customers that meets the set individual TNPS target.
· Handling customer complaints in a professional manner, ensuring the customer is satisfied at the end.
· Taking ownership of customer issues arising by always maintaining daily log of all escalated issues and communicate resolutions/delays to including the customer.
· Achievement of set individual target on delivery of quality customer service as per set SLA/service level.
· Adherence to documented operational processes, procedures, and standards.
· Responsible for ownership and confidentiality of customer documents/records including filing of the same.
· Accuracy and integrity of Customer data.
· Ensure achievement on all Care Desk performance management parameters with focus on continuous improvement.
· Serve as focal point in transferring knowledge and standards through training and other means to all Safaricom distribution network staff.
· Any other duty assigned by the Team Leader.
Creativity and Innovation
Identifying and assessing customer’s needs to ensure they are satisfied.
Ensuring each customer interaction to build lasting relationships with customers, ensuring they feel supported and valued.
Key performance indicator:
Escalation of customer issues and follows up to ensure issues are closed within agreed SLA, correct escalation matrix must be followed to ensure customer issue is closed within SLA.
100% accuracy on all issues escalated and ensure end-to-end follow-ups.
100% adherence to processes and procedures for provision of service as stipulated.
Adherence to KYC process guidelines - Update customer records accurately on systems and databases including following KYC procedures end to end.
Adherence to set non-negotiable customer service standards, culture, and engagement.
Must have technical / professional qualifications:
Degree from a recognized Institution.
Proactive, confident, energetic.
Ability to prioritize work.
Ability to cope with pressure from customers while delivering quality service.
Able to probe and ask questions to get more information from customers.
Able to advice the customers on service plans that best suits their needs/lifestyle.
Able to explain the value of the service offered to the customer by comparing with what is available in the market.
Proficiency in local language
Desired
Working in Safaricom distribution channel or customer care with distinctive performance.
How To Apply:
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.
The closing date for receiving applications is Tuesday, 14 May 2024, 5:00pm
Mekelle, Tigray, Ethiopia SAFARICOM Role purpose: Responsible for frontline delivery of high-quality customer service in all interactions with customers visiting Safaricom customer care touch points. Key accountabilities and decision ownership: · Offer exceptional front-line support to CBU, EBU and M-PESA customers, agents and merchants visiting customer care touch points and ensure that customers are satisfied with the services. · Delivery of world class customer service in all interaction with customers that meets the set individual TNPS target. · Handling customer complaints in a professional manner, ensuring the customer is satisfied at the end. · Taking ownership of customer issues arising by always maintaining daily log of all escalated issues and communicate resolutions/delays to including the customer. · Achievement of set individual target on delivery of quality customer service as per set SLA/service level. · Adherence to documented operational processes, procedures, and standards. · Responsible for ownership and confidentiality of customer documents/records including filing of the same. · Accuracy and integrity of Customer data. · Ensure achievement on all Care Desk performance management parameters with focus on continuous improvement. · Serve as focal point in transferring knowledge and standards through training and other means to all Safaricom distribution network staff. · Any other duty assigned by the Team Leader. Creativity and Innovation Identifying and assessing customer’s needs to ensure they are satisfied. Ensuring each customer interaction to build lasting relationships with customers, ensuring they feel supported and valued. Key performance indicator: Escalation of customer issues and follows up to ensure issues are closed within agreed SLA, correct escalation matrix must be followed to ensure customer issue is closed within SLA. 100% accuracy on all issues escalated and ensure end-to-end follow-ups. 100% adherence to processes and procedures for provision of service as stipulated. Adherence to KYC process guidelines - Update customer records accurately on systems and databases including following KYC procedures end to end. Adherence to set non-negotiable customer service standards, culture, and engagement. Must have technical / professional qualifications: Degree from a recognized Institution. Proactive, confident, energetic. Ability to prioritize work. Ability to cope with pressure from customers while delivering quality service. Able to probe and ask questions to get more information from customers. Able to advice the customers on service plans that best suits their needs/lifestyle. Able to explain the value of the service offered to the customer by comparing with what is available in the market. Proficiency in local language Desired Working in Safaricom distribution channel or customer care with distinctive performance. How To Apply: If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume. The closing date for receiving applications is Tuesday, 14 May 2024, 5:00pm ETCAREERS.COMTrade Experience Executive (TIGRAY) (Mekelle, Tigray, Ethiopia)Role purpose: Responsible for frontline delivery of high-quality customer service in all interactions with customers visiting Safaricom customer care touch points. Key accountabilities and decision ownership: · Offer exceptional front-line support to CBU, EBU and M-PESA customers, ag0 Comments 0 Shares -
Remote (Addis Ababa, Ethiopia)
Trade Ethiopia
JOB TITELE: - Sales Manager
Job term: - full time
Job sector: - sales manager
Work location: - Addis Ababa
Experience level: - 3-5 year.
Applicant needed: - 5.
Salary/compensation: - monthly
Sales Manager Responsibilities:
•Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
•Meeting planned sales goals.
•Setting individual sales targets with the sales team.
•Tracking sales goals and reporting results as necessary.
•Overseeing the activities and performance of the sales team.
•The on-going training of your salespeople.
•Developing your sales team through motivation, counselling, and product knowledge education.
•Promoting the organization and products.
•Understand our ideal customers and how they relate to our products.
Sales Manager Requirements:
· Real Estate Sales Experience is preferable.
· Understanding of the sales process and dynamics.
· Bachelor’s degree in marketing manager or related field.
· Experience in planning and implementing sales strategies.
· Experience in customer relationship management.
· Experience managing and directing a sales team.
· Excellent written and verbal communication skills.
· Ability to lead a sales team
How to Apply:
Interested and qualified applicants can apply via email: [email protected]
Remote (Addis Ababa, Ethiopia) Trade Ethiopia JOB TITELE: - Sales Manager Job term: - full time Job sector: - sales manager Work location: - Addis Ababa Experience level: - 3-5 year. Applicant needed: - 5. Salary/compensation: - monthly Sales Manager Responsibilities: •Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls. •Meeting planned sales goals. •Setting individual sales targets with the sales team. •Tracking sales goals and reporting results as necessary. •Overseeing the activities and performance of the sales team. •The on-going training of your salespeople. •Developing your sales team through motivation, counselling, and product knowledge education. •Promoting the organization and products. •Understand our ideal customers and how they relate to our products. Sales Manager Requirements: · Real Estate Sales Experience is preferable. · Understanding of the sales process and dynamics. · Bachelor’s degree in marketing manager or related field. · Experience in planning and implementing sales strategies. · Experience in customer relationship management. · Experience managing and directing a sales team. · Excellent written and verbal communication skills. · Ability to lead a sales team How to Apply: Interested and qualified applicants can apply via email: [email protected]ETCAREERS.COMSales Manager (Remote (Addis Ababa, Ethiopia))JOB TITELE: - Sales Manager Job term: - full time Job sector: - sales manager Work location: - Addis Ababa Experience level: - 3-5 year. Applicant needed: - 5. Salary/compensation: - monthly Sales Manager Responsibilities: •Managing organizational sales by developing a business plan that covers sal0 Comments 0 Shares -
Dembia, Ethiopia
World Vision
With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!Employee Contract Type:Local - Fixed Term Employee (Fixed Term)Job Description:MAJOR RESPONSIBILITIESAssist the project officer in situational assessment, operational planning, implementation and monitoring of the IDP activities.Provide individual and group psychological first aid/psycho-social support to children and women affected by the conflict to enable them restore their safety, dignity and hope.Facilitate consultation and discussions with beneficiary populations, making sure they are involved in needs assessment, delivery of protection/assistance and development/implementation of durable solutions.Closely work with local authorities and relevant government sector (women and children affairs, education, social affairs, schools etc) to facilitate recovery and reiteration of the affected population.Coordinate and manage the establishment of child friendly spaces in collaboration with school, local authorities, and faith leaders Required Education, training, license, registration, and certification First degree in social work, sociology, psychology, education or other eleven fields.Required Professional Experience At least one-year relevant experience in child protection and related areas,Knowledge and experience on Gender Based Violence programming an asset.Knowledge of and ability to implement integrated CP responses, including Gender Based Violence.Awareness of or interest in community based protection mechanisms.Direct case management and experience working with children and adolescents is an asset.Demonstrated flexibility and creativity in planning and problem solvingPreferred Knowledge and Qualifications Knowledge of and ability to implement integrated CP responses, including Gender Based Violence Awareness of or interest in community based protection mechanisms in emergency context. Extensive training in the fields of CP/GBV, psycho-social wellbeing, case management and application of international technical guidelines and standards in Child Protection and GBV.Travel and/or Work Environment Requirement Frequent travel to the project sites and to NO as neededLanguage Requirements Fluent in written and spoken English as well as in local languagesWorld Vision is a child-focused organization that is committed to safeguarding all children as well as adult beneficiaries, and has zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them. Disclaimer: World Vision Ethiopia is a reputable organization that values transparency and fairness in its recruitment process and does not solicit any money for any job application. We encourage all job seekers to be cautious of any job ads that require payment or personal information upfront. If you have any questions or concerns about our job ads or recruitment process, please do not hesitate to contact us directly.Applicant Types Accepted:Local Applicants Only
Dembia, Ethiopia World Vision With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!Employee Contract Type:Local - Fixed Term Employee (Fixed Term)Job Description:MAJOR RESPONSIBILITIESAssist the project officer in situational assessment, operational planning, implementation and monitoring of the IDP activities.Provide individual and group psychological first aid/psycho-social support to children and women affected by the conflict to enable them restore their safety, dignity and hope.Facilitate consultation and discussions with beneficiary populations, making sure they are involved in needs assessment, delivery of protection/assistance and development/implementation of durable solutions.Closely work with local authorities and relevant government sector (women and children affairs, education, social affairs, schools etc) to facilitate recovery and reiteration of the affected population.Coordinate and manage the establishment of child friendly spaces in collaboration with school, local authorities, and faith leaders Required Education, training, license, registration, and certification First degree in social work, sociology, psychology, education or other eleven fields.Required Professional Experience At least one-year relevant experience in child protection and related areas,Knowledge and experience on Gender Based Violence programming an asset.Knowledge of and ability to implement integrated CP responses, including Gender Based Violence.Awareness of or interest in community based protection mechanisms.Direct case management and experience working with children and adolescents is an asset.Demonstrated flexibility and creativity in planning and problem solvingPreferred Knowledge and Qualifications Knowledge of and ability to implement integrated CP responses, including Gender Based Violence Awareness of or interest in community based protection mechanisms in emergency context. Extensive training in the fields of CP/GBV, psycho-social wellbeing, case management and application of international technical guidelines and standards in Child Protection and GBV.Travel and/or Work Environment Requirement Frequent travel to the project sites and to NO as neededLanguage Requirements Fluent in written and spoken English as well as in local languagesWorld Vision is a child-focused organization that is committed to safeguarding all children as well as adult beneficiaries, and has zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them. Disclaimer: World Vision Ethiopia is a reputable organization that values transparency and fairness in its recruitment process and does not solicit any money for any job application. We encourage all job seekers to be cautious of any job ads that require payment or personal information upfront. If you have any questions or concerns about our job ads or recruitment process, please do not hesitate to contact us directly.Applicant Types Accepted:Local Applicants OnlyETCAREERS.COMSocial Worker (Dembia, Ethiopia)With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries0 Comments 0 Shares -
Dembia, Ethiopia
World Vision
With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!Employee Contract Type:Local - Fixed Term Employee (Fixed Term)Job Description:Major Responsibility Program development and implementationProvide direct technical support to teachers/facilitators, and the school support system (head teachers and supervisors) Assure that relevant cross cutting themes (child protection, gender, inclusion, safety and life skills) are integrated into the EiE project implementation at the project sitesCollaborate and work with CP/GBV team within in WVE to ensuring child-friendly learning environment and learning opportunities in crisis situationCoordination, partnership and networkingLiaise with WEO experts at field level to conduct a joint monitoring visit, supportive supervision and ensure reliable data record keeping and reporting system among targeted schools.Represent WVE in any EiE matters (education coordination meetings, joint assessment) at woreda and share timely update to EiE Coordinator.Strengthen networking with organizations working on EiE and child protection in ensuring child education and CP concerns.Resource ManagementManage operating budget of the assigned Woreda for the project implementation including procurement, cost for the materials purchase and any other expenses incurred for the EiE project in the emergency contextContribute to the selection of pre-qualification and bidding of local suppliers and contractors for logistics availability, and items and service purchaseLiaise with NGOs/UN agencies in the field to ensure quality coordination at woreda level.Reporting and DocumentationSubmit high quality reports to EiE coordinator in a timely manner and according to the donor and WVE requirementsMonitor the impact of the EiE project in the framework of EiE response program and promote learning by documentation of best practices for future emergency response works.Provide necessary information to EiE coordinator, NECR to ensure sustainability of project response (when appropriate)Work to enure better documentation of accomplishmentsRequired Professional ExperienceAt least three years of experiences in the field of education and working with government and other education partners at grass root level, Demonstrated understanding of the Ethiopian education policy and Education in Emergency programmingDemonstrated experiences in education, and teaching literacy and numeracy skills development for children Knowledge on creating child-friendly learning environments/spaces for children learningKnowledge and experiences on education need assessment, monitoring and evaluation, providing training and guidance on learner-centered instructional methodology Creates and encourages a climate of team-work and collaboration in a diverse cultural environmentRequired Education, training, license, registration, and certificationFirst Degree (BEd) in education, and other fields such as pedagogy, curriculum and instruction, educational planning and management, educational leadership, and project management Travel and/or Work Environment RequirementFrequent travel to the project sites and to NO as neededLanguage RequirementsFluent in written and spoken EnglishWorld Vision is a child-focused organization that is committed to safeguarding all children as well as adult beneficiaries, and has zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them. Disclaimer: World Vision Ethiopia is a reputable organization that values transparency and fairness in its recruitment process and does not solicit any money for any job application. We encourage all job seekers to be cautious of any job ads that require payment or personal information upfront. If you have any questions or concerns about our job ads or recruitment process, please do not hesitate to contact us directly.Applicant Types Accepted:Local Applicants Only
Dembia, Ethiopia World Vision With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!Employee Contract Type:Local - Fixed Term Employee (Fixed Term)Job Description:Major Responsibility Program development and implementationProvide direct technical support to teachers/facilitators, and the school support system (head teachers and supervisors) Assure that relevant cross cutting themes (child protection, gender, inclusion, safety and life skills) are integrated into the EiE project implementation at the project sitesCollaborate and work with CP/GBV team within in WVE to ensuring child-friendly learning environment and learning opportunities in crisis situationCoordination, partnership and networkingLiaise with WEO experts at field level to conduct a joint monitoring visit, supportive supervision and ensure reliable data record keeping and reporting system among targeted schools.Represent WVE in any EiE matters (education coordination meetings, joint assessment) at woreda and share timely update to EiE Coordinator.Strengthen networking with organizations working on EiE and child protection in ensuring child education and CP concerns.Resource ManagementManage operating budget of the assigned Woreda for the project implementation including procurement, cost for the materials purchase and any other expenses incurred for the EiE project in the emergency contextContribute to the selection of pre-qualification and bidding of local suppliers and contractors for logistics availability, and items and service purchaseLiaise with NGOs/UN agencies in the field to ensure quality coordination at woreda level.Reporting and DocumentationSubmit high quality reports to EiE coordinator in a timely manner and according to the donor and WVE requirementsMonitor the impact of the EiE project in the framework of EiE response program and promote learning by documentation of best practices for future emergency response works.Provide necessary information to EiE coordinator, NECR to ensure sustainability of project response (when appropriate)Work to enure better documentation of accomplishmentsRequired Professional ExperienceAt least three years of experiences in the field of education and working with government and other education partners at grass root level, Demonstrated understanding of the Ethiopian education policy and Education in Emergency programmingDemonstrated experiences in education, and teaching literacy and numeracy skills development for children Knowledge on creating child-friendly learning environments/spaces for children learningKnowledge and experiences on education need assessment, monitoring and evaluation, providing training and guidance on learner-centered instructional methodology Creates and encourages a climate of team-work and collaboration in a diverse cultural environmentRequired Education, training, license, registration, and certificationFirst Degree (BEd) in education, and other fields such as pedagogy, curriculum and instruction, educational planning and management, educational leadership, and project management Travel and/or Work Environment RequirementFrequent travel to the project sites and to NO as neededLanguage RequirementsFluent in written and spoken EnglishWorld Vision is a child-focused organization that is committed to safeguarding all children as well as adult beneficiaries, and has zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them. Disclaimer: World Vision Ethiopia is a reputable organization that values transparency and fairness in its recruitment process and does not solicit any money for any job application. We encourage all job seekers to be cautious of any job ads that require payment or personal information upfront. If you have any questions or concerns about our job ads or recruitment process, please do not hesitate to contact us directly.Applicant Types Accepted:Local Applicants OnlyETCAREERS.COMEducation in Emergency Project Officer (Dembia, Ethiopia)With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries0 Comments 0 Shares -
Medebay Zana, Ethiopia
World Vision
With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!Employee Contract Type:Local - Fixed Term Employee (Fixed Term)Job Description:MAJOR RESPONSIBILITIESHandle and maintain the proper functionality of Horizon system and other sponsorship hardware in the AP as per the technical and business requirements to ensure the effective and efficient use of sponsorship business.Receive, sort out, add route, produce Correspondence Control Form (CCF) and complete Sponsor to Child communications (Sponsor letters, Gifts/Parcels, GNs, queries, IL, etc) in the system and dispatch them to the respective project officers with proper documentation for timely action with accountability.Ensure the delivery of child to sponsor (C-S) communications by checking the translated letters, producing sponsor labels and close all open correspondences in horizon system in accordance with sponsorship standardsCheck data quality and encode child monitoring data (Health/Nutrition. Immunization, Education and quarterly RC presence of children) and record all regularly Child/Family Support and Participation into horizon with proper documentation.Follow up, resolve and report RC case management issues, data discrepancies, backlogs, etc… in closely working with Community Engagement and sponsorship officer and other AP team.Perform hope system upgrade and data reconciliation process as per the schedule and GC sponsorship guideline, ensure data transfer to/from GC server and report to CPO and HO Sponsorship System Support unit for follow up action.Handle and Manage all Registered Children (RC) personal files and sponsorship documents according to sponsorship standards and check lists.Review and upload Sponsorship 2.0 activities/products such as (CGVs, CGPs, CUPs, CUVs…and etc) in horizon system to enhance child participation and voice.Handle and review system related activities on Annual Progress Report (APR), Christmas Card (CC), and other data related to AUTO APR information for data quality certifications on timely manner.Required Professional Experience Minimum 3 years and above experience in child sponsorship operation.Basic computer skills in Windows, Ms Excel, Word, publisher and power point.Fluent writing and spoken English.Good knowledge in WV sponsorship programs is preferred. Required Education, training, license, registration, and certification.BA/BSC in MIS, ICT, English, Psychology, Sociology, Development Studies and other relevant fields. Preferred: BA/BSC in ICT, MIS and other related fields with 3 years and above experience in Child sponsorship operationsPreferred Knowledge and Qualifications BA/BSC in ICT, MIS and other related fields with 3 years and above experience in Child sponsorship operationsLanguage RequirementsTigrigna, English, AmharicWorld Vision is a child-focused organization that is committed to safeguarding all children as well as adult beneficiaries, and has zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them. Disclaimer: World Vision Ethiopia is a reputable organization that values transparency and fairness in its recruitment process and does not solicit any money for any job application. We encourage all job seekers to be cautious of any job ads that require payment or personal information upfront. If you have any questions or concerns about our job ads or recruitment process, please do not hesitate to contact us directly.Applicant Types Accepted:Local Applicants Only
Medebay Zana, Ethiopia World Vision With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!Employee Contract Type:Local - Fixed Term Employee (Fixed Term)Job Description:MAJOR RESPONSIBILITIESHandle and maintain the proper functionality of Horizon system and other sponsorship hardware in the AP as per the technical and business requirements to ensure the effective and efficient use of sponsorship business.Receive, sort out, add route, produce Correspondence Control Form (CCF) and complete Sponsor to Child communications (Sponsor letters, Gifts/Parcels, GNs, queries, IL, etc) in the system and dispatch them to the respective project officers with proper documentation for timely action with accountability.Ensure the delivery of child to sponsor (C-S) communications by checking the translated letters, producing sponsor labels and close all open correspondences in horizon system in accordance with sponsorship standardsCheck data quality and encode child monitoring data (Health/Nutrition. Immunization, Education and quarterly RC presence of children) and record all regularly Child/Family Support and Participation into horizon with proper documentation.Follow up, resolve and report RC case management issues, data discrepancies, backlogs, etc… in closely working with Community Engagement and sponsorship officer and other AP team.Perform hope system upgrade and data reconciliation process as per the schedule and GC sponsorship guideline, ensure data transfer to/from GC server and report to CPO and HO Sponsorship System Support unit for follow up action.Handle and Manage all Registered Children (RC) personal files and sponsorship documents according to sponsorship standards and check lists.Review and upload Sponsorship 2.0 activities/products such as (CGVs, CGPs, CUPs, CUVs…and etc) in horizon system to enhance child participation and voice.Handle and review system related activities on Annual Progress Report (APR), Christmas Card (CC), and other data related to AUTO APR information for data quality certifications on timely manner.Required Professional Experience Minimum 3 years and above experience in child sponsorship operation.Basic computer skills in Windows, Ms Excel, Word, publisher and power point.Fluent writing and spoken English.Good knowledge in WV sponsorship programs is preferred. Required Education, training, license, registration, and certification.BA/BSC in MIS, ICT, English, Psychology, Sociology, Development Studies and other relevant fields. Preferred: BA/BSC in ICT, MIS and other related fields with 3 years and above experience in Child sponsorship operationsPreferred Knowledge and Qualifications BA/BSC in ICT, MIS and other related fields with 3 years and above experience in Child sponsorship operationsLanguage RequirementsTigrigna, English, AmharicWorld Vision is a child-focused organization that is committed to safeguarding all children as well as adult beneficiaries, and has zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them. Disclaimer: World Vision Ethiopia is a reputable organization that values transparency and fairness in its recruitment process and does not solicit any money for any job application. We encourage all job seekers to be cautious of any job ads that require payment or personal information upfront. If you have any questions or concerns about our job ads or recruitment process, please do not hesitate to contact us directly.Applicant Types Accepted:Local Applicants OnlyETCAREERS.COMSponsorship System and Data Management Specialist (Medebay Zana, Ethiopia)With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries0 Comments 0 Shares -
Addis Ababa, Ethiopia
FHI 360
About FHI 360FHI 360 is a non-profit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff include experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, and technology — creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories.FHI 360 leads the implementation of the USAID funded Ethiopia Community Nutrition Activity. The Activity focuses on enhancing multisector coordination and accountability; improving nutrition practices and health-seeking behaviors; and strengthening delivery of quality nutrition services within USAID’s Feed the Future Zones of Influence.Job summary:The Nutrition Advisor is responsible for quality implementation of child, maternal and adolescent nutrition in the Ethiopia FTF Community Nutrition Zone of Influence (ZOE) woredas in target regions. S/he is also responsible in developing and developing or/and adapting training guidelines, job aids and tools, and undertaking capacity building of staff. The incumbent will also liaise with the MOH, RHBs and other nutrition stakeholders in emergency and development nutrition issues and represent Community Nutrition in meetings and other nutrition forums in the country. Key responsibilities:Assess the capacity of the LIP Nutrition Officers and provide training focusing on maternal, infant, and young child nutrition as well as counseling skillsSupport the LIP Nutrition Officers in planning, implementation and monitoring of nutrition activitiesEnsure nutrition activities implemented by LIPs at woreda and kebele levels are integrated to existing government system and complementary with activities implemented by other partners and Community Nutrition teamEnsure national and global policies, guidelines and standards in the overall implementation of Community Nutrition activity at all levelsProvide support to the HEWs in provide capacity building training for community volunteers for conducting community mobilization, nutritional screening, referral and counselling skills.In collaboration with MoH and partners, conduct IRT for HEWs and basic nutrition trainings to health workers in target HPs and HFsWork with IR Leads and other Community Nutrition members to achieve key milestones and deliverables and ensure quality implementation of nutrition SBC, demand creation and multisector coordination the FTF ZOI areas.Work with LME team in collection, analysis, and reporting of quality nutrition data for decision makingProvide support to Community Nutrition regional and zonal staff in implementation, monitoring and evaluation of nutrition interventions document best practices and learning.In collaboration with MoH, other partners and Community Nutrition team, develop/adapt training manuals for capacity building of health workers, HEWs and LIPs.In collaboration with MEL, work on the development of tools for Community Nutrition staff and partners to improve the quality of Nutrition activities.Laise with the ministry of health, RHBs and development partners and participate in nutrition TGWs/forums, meetings and produce compelling minutes and reportWork with the Emergency Preparedness, Response and Recovery (EPRP) Advisor and regional teams in emergency response and recovery activities and undertake periodic assessments and revise and update existing EPR plansWork with MoH and RHBs to ensure availability of emergency medical and nutritional supplies and commodities.Ensure all Nutrition program staff at all levels receive the necessary and appropriate technical support.Contribute to the development and revision of annual work plans and DIP, bi-weekly, monthly, quarterly and annual reports.Work with MEL team in undertaking assessments and identification of research topics and conduct implementation/operation research.Conduct regular and periodic support supervision to regional, zonal and woreda-level staffParticipate in and provide support to nutrition JSS, review meeting and planning sessions. Accomplish any other roles and responsibilities Project Design Implementation:With technical oversight, provide technical leadership in design, development, planning, implementation; and capacity- building of specific technical components of projectsCreates technical portion of the project plan, within the given resource and financial constraintsLeads the day to day technical and operational activities of assigned projectsTrack delivery of project outputsMonitors staff members’ LOE (Level of Effort) needs to ensure adequate coverage of resourcesCoordinates requests from CO (Country Office) for technical assistanceLeads the design, development, planning, and implementation of global level innovative technical strategiesMaintains a constructive dialogue and technical exchange with field counterparts and technical staff members of implementing partnersDevelops tools for the design and implementation of specific technical componentsEnsures technical implementation is consistent with best practices in the industry / subject and meet client / funder contractual obligations for of one or more large functional areasMay supervise junior technical staff members, sub-contractors, and others implementing technical project workFunctions at the advisor capacity with oversight of technical project administrative and finance compliance, technical deliverables, and team management. (Includes projects and consultants)Develops tools for the design and implementation of specific technical componentsLeads the day-to-day technical activities of assigned projectsTrack delivery of project outputsMonitors staff members’ LOE needs to ensure adequate coverage of resourcesCoordinates requests from CO for technical assistance.Business Development and Client/Funder Support:Collect data for inclusion in proposalsAssists with proposal researchAssists with developing proposal strategiesDraft proposals, budgets, and work plansDevelops and maintains relationships with potential clients / funders, partners, peers, etc. to develop new business.Participate in business development meetings with partners/clients.Develop strategies to grow the business.The other higher-level (develop strategies to grow the business, lead design, etc.) are appropriate.Participate in client / funder meetings and provide technical input.Draft sponsor reports and presentations.Represents the organization and / or Institute to external entities at professional meetings and conferences.Maintains collaborative relationships with donor/client organizations, relevant government agencies, bilateral and other NGOs (non governmental organizations) and consistently maintained and viewed as a knowledgeable resource in their technical area.Continually maintains a dialogue and technical exchange with field counterparts and technical staff members of implementing partners.Participate in client / funder meetings and draft reports/presentations.Partner/Sub-Award Management:May be daily POC (Point of Contact) with clients for some projects on technical matters.Capacity Building, Training and Supervision:Develops and implements technical training and capacity building interventions.Identifies strategies to address training gaps.May supervise or provide technical guidance to staff members locally and in the region.Operations Management (Finance, HR, etc.):Manages the processes, services, planning, organizing, coordinating, and controlling of all technical resources for a project.Project/Program Reporting:Drafts sponsor financial and technical reports.Collates and uploads output and deliverables data to sponsor data systems.Prepares and delivers presentations to sponsors on progress.Helps in the development and review of work plans.Creates technical content, owning the content, true experts at an advanced level (maybe the most senior technical person).Serves as the primary author for technical deliverables (e.g., reports, presentations, manuscripts).Gathers and aggregates data to provide a summary / high level overview.Quality Assurance:Ensures technical deliverables are consistent with best practices in the industry / subject and meet client / funder contractual obligationsIdentifies areas for improved efficiency or effectiveness within prescribed parameters, and institutes enhancements to procedures.Applied Knowledge & Skills:Ensures appropriate and timely technical support for field projects.Ensures the quality of implemented technical activities and systems at all levels.Conducts routine coordination with employees and consultants, on-site and in the field.Strong knowledge and skills in a specific technical area/function and general understanding of concepts and principles of related technical areas/functions.Solid knowledge of standards for the technical area/field, operational processes and procedures, work, and task flow.Has the ability to manage projects, set realistic priorities, and plan for the successful implementation of activities.Proficient writing and verbal communication skills.Relevant computer software skills (including, at a minimum, the standard applications in MS Office).Ability to manage their own work to job and performance standards.Must be able to read, write and speak fluent English fluent in host country language.Competencies:There are 31 FHI 360 development competencies, of greatest focus for this particular job will be:Project Management (Planning and Time Management) - Accurately scopes out length and difficulty of tasks (sets objectives/goals/measures). Breaks down work into steps, schedules, task/people assignments. Marshals people, time, and resources efficiently. Arranges information in a useful manner and orchestrates multiple activities at once.People Management (Making Others Great) – Facilitate professional development of staff by providing challenging, learning assignments and opportunities. Shares and solicits feedback monthly at the very least. Helps establish compelling development plans. Assigns responsibility and accountability for tasks/decisions. Monitors process, progress, and results. Creates a climate in which people want to do their best.Creating and Managing Systems and Processes – Recognizes the need for standardization and balances client and organization need in systems design. Anticipates the effects of process change on people while optimizing task efficiency and simplicity.Employees are expected to possess or have high potential for the development of these three fundamental competencies.Problem Solving & Impact:Demonstrates the ability to assess needs within agreed upon duties and considers course of action best to meet those needs.Effectively applies knowledge of technical area to solve a range of problems.Demonstrates the ability to develop solutions to problems that cannot be solved using existing methods or approaches.Faulty decisions/ recommendations /failures to complete assignments will normally result in serious delays to assigned projects resulting in considerable expenditure of additional time, resources, and funds.Decisions and actions impact primarily workflow, project processes and timeframes.Problems encountered are varied, requiring review of practices and precedents to resolve.Problem solving involves evaluating and resolving discrepancies with data, analyses, processes, etc. within prescribed guidelines.Policies or guidelines exist for most problems; others must be referred to by a supervisor or more senior professional.Supervision given/received:May have supervisory responsibility.Reports to the Deputy Chief of Party (Technical) of Feed the Future Ethiopia Community Nutrition Activity.Qualifications: Master's degree in public health or nutritionExperience and skill:Minimum of 10 years of related work experience in managing and implementing nutrition programs across the country.Must have sufficient management and coordination expertise and experience and demonstrated professional relationships to fulfill the requirements of the position.Demonstrated ability to interact with donors particularly USAID, implementing partners, and host country governments.Demonstrated understanding of the Ethiopia Nutrition sector and regional Nutrition Coordination platforms; familiarity with global and national nutrition initiatives and developments.Good interpersonal, negotiating and problem solving skillsProficiency in verbal and written English and report writingPrior experience in a non-governmental organization (NGO).Typical Physical Demands:Typical office environment.Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.Technology to be Used:Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.Travel Requirements:Ability to travel up to 50% time and more as neededDate Revised: 9/13/2021This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email [email protected] 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself. Please click here to continue searching FHI 360's Career Portal.
Addis Ababa, Ethiopia FHI 360 About FHI 360FHI 360 is a non-profit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff include experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, and technology — creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories.FHI 360 leads the implementation of the USAID funded Ethiopia Community Nutrition Activity. The Activity focuses on enhancing multisector coordination and accountability; improving nutrition practices and health-seeking behaviors; and strengthening delivery of quality nutrition services within USAID’s Feed the Future Zones of Influence.Job summary:The Nutrition Advisor is responsible for quality implementation of child, maternal and adolescent nutrition in the Ethiopia FTF Community Nutrition Zone of Influence (ZOE) woredas in target regions. S/he is also responsible in developing and developing or/and adapting training guidelines, job aids and tools, and undertaking capacity building of staff. The incumbent will also liaise with the MOH, RHBs and other nutrition stakeholders in emergency and development nutrition issues and represent Community Nutrition in meetings and other nutrition forums in the country. Key responsibilities:Assess the capacity of the LIP Nutrition Officers and provide training focusing on maternal, infant, and young child nutrition as well as counseling skillsSupport the LIP Nutrition Officers in planning, implementation and monitoring of nutrition activitiesEnsure nutrition activities implemented by LIPs at woreda and kebele levels are integrated to existing government system and complementary with activities implemented by other partners and Community Nutrition teamEnsure national and global policies, guidelines and standards in the overall implementation of Community Nutrition activity at all levelsProvide support to the HEWs in provide capacity building training for community volunteers for conducting community mobilization, nutritional screening, referral and counselling skills.In collaboration with MoH and partners, conduct IRT for HEWs and basic nutrition trainings to health workers in target HPs and HFsWork with IR Leads and other Community Nutrition members to achieve key milestones and deliverables and ensure quality implementation of nutrition SBC, demand creation and multisector coordination the FTF ZOI areas.Work with LME team in collection, analysis, and reporting of quality nutrition data for decision makingProvide support to Community Nutrition regional and zonal staff in implementation, monitoring and evaluation of nutrition interventions document best practices and learning.In collaboration with MoH, other partners and Community Nutrition team, develop/adapt training manuals for capacity building of health workers, HEWs and LIPs.In collaboration with MEL, work on the development of tools for Community Nutrition staff and partners to improve the quality of Nutrition activities.Laise with the ministry of health, RHBs and development partners and participate in nutrition TGWs/forums, meetings and produce compelling minutes and reportWork with the Emergency Preparedness, Response and Recovery (EPRP) Advisor and regional teams in emergency response and recovery activities and undertake periodic assessments and revise and update existing EPR plansWork with MoH and RHBs to ensure availability of emergency medical and nutritional supplies and commodities.Ensure all Nutrition program staff at all levels receive the necessary and appropriate technical support.Contribute to the development and revision of annual work plans and DIP, bi-weekly, monthly, quarterly and annual reports.Work with MEL team in undertaking assessments and identification of research topics and conduct implementation/operation research.Conduct regular and periodic support supervision to regional, zonal and woreda-level staffParticipate in and provide support to nutrition JSS, review meeting and planning sessions. Accomplish any other roles and responsibilities Project Design Implementation:With technical oversight, provide technical leadership in design, development, planning, implementation; and capacity- building of specific technical components of projectsCreates technical portion of the project plan, within the given resource and financial constraintsLeads the day to day technical and operational activities of assigned projectsTrack delivery of project outputsMonitors staff members’ LOE (Level of Effort) needs to ensure adequate coverage of resourcesCoordinates requests from CO (Country Office) for technical assistanceLeads the design, development, planning, and implementation of global level innovative technical strategiesMaintains a constructive dialogue and technical exchange with field counterparts and technical staff members of implementing partnersDevelops tools for the design and implementation of specific technical componentsEnsures technical implementation is consistent with best practices in the industry / subject and meet client / funder contractual obligations for of one or more large functional areasMay supervise junior technical staff members, sub-contractors, and others implementing technical project workFunctions at the advisor capacity with oversight of technical project administrative and finance compliance, technical deliverables, and team management. (Includes projects and consultants)Develops tools for the design and implementation of specific technical componentsLeads the day-to-day technical activities of assigned projectsTrack delivery of project outputsMonitors staff members’ LOE needs to ensure adequate coverage of resourcesCoordinates requests from CO for technical assistance.Business Development and Client/Funder Support:Collect data for inclusion in proposalsAssists with proposal researchAssists with developing proposal strategiesDraft proposals, budgets, and work plansDevelops and maintains relationships with potential clients / funders, partners, peers, etc. to develop new business.Participate in business development meetings with partners/clients.Develop strategies to grow the business.The other higher-level (develop strategies to grow the business, lead design, etc.) are appropriate.Participate in client / funder meetings and provide technical input.Draft sponsor reports and presentations.Represents the organization and / or Institute to external entities at professional meetings and conferences.Maintains collaborative relationships with donor/client organizations, relevant government agencies, bilateral and other NGOs (non governmental organizations) and consistently maintained and viewed as a knowledgeable resource in their technical area.Continually maintains a dialogue and technical exchange with field counterparts and technical staff members of implementing partners.Participate in client / funder meetings and draft reports/presentations.Partner/Sub-Award Management:May be daily POC (Point of Contact) with clients for some projects on technical matters.Capacity Building, Training and Supervision:Develops and implements technical training and capacity building interventions.Identifies strategies to address training gaps.May supervise or provide technical guidance to staff members locally and in the region.Operations Management (Finance, HR, etc.):Manages the processes, services, planning, organizing, coordinating, and controlling of all technical resources for a project.Project/Program Reporting:Drafts sponsor financial and technical reports.Collates and uploads output and deliverables data to sponsor data systems.Prepares and delivers presentations to sponsors on progress.Helps in the development and review of work plans.Creates technical content, owning the content, true experts at an advanced level (maybe the most senior technical person).Serves as the primary author for technical deliverables (e.g., reports, presentations, manuscripts).Gathers and aggregates data to provide a summary / high level overview.Quality Assurance:Ensures technical deliverables are consistent with best practices in the industry / subject and meet client / funder contractual obligationsIdentifies areas for improved efficiency or effectiveness within prescribed parameters, and institutes enhancements to procedures.Applied Knowledge & Skills:Ensures appropriate and timely technical support for field projects.Ensures the quality of implemented technical activities and systems at all levels.Conducts routine coordination with employees and consultants, on-site and in the field.Strong knowledge and skills in a specific technical area/function and general understanding of concepts and principles of related technical areas/functions.Solid knowledge of standards for the technical area/field, operational processes and procedures, work, and task flow.Has the ability to manage projects, set realistic priorities, and plan for the successful implementation of activities.Proficient writing and verbal communication skills.Relevant computer software skills (including, at a minimum, the standard applications in MS Office).Ability to manage their own work to job and performance standards.Must be able to read, write and speak fluent English fluent in host country language.Competencies:There are 31 FHI 360 development competencies, of greatest focus for this particular job will be:Project Management (Planning and Time Management) - Accurately scopes out length and difficulty of tasks (sets objectives/goals/measures). Breaks down work into steps, schedules, task/people assignments. Marshals people, time, and resources efficiently. Arranges information in a useful manner and orchestrates multiple activities at once.People Management (Making Others Great) – Facilitate professional development of staff by providing challenging, learning assignments and opportunities. Shares and solicits feedback monthly at the very least. Helps establish compelling development plans. Assigns responsibility and accountability for tasks/decisions. Monitors process, progress, and results. Creates a climate in which people want to do their best.Creating and Managing Systems and Processes – Recognizes the need for standardization and balances client and organization need in systems design. Anticipates the effects of process change on people while optimizing task efficiency and simplicity.Employees are expected to possess or have high potential for the development of these three fundamental competencies.Problem Solving & Impact:Demonstrates the ability to assess needs within agreed upon duties and considers course of action best to meet those needs.Effectively applies knowledge of technical area to solve a range of problems.Demonstrates the ability to develop solutions to problems that cannot be solved using existing methods or approaches.Faulty decisions/ recommendations /failures to complete assignments will normally result in serious delays to assigned projects resulting in considerable expenditure of additional time, resources, and funds.Decisions and actions impact primarily workflow, project processes and timeframes.Problems encountered are varied, requiring review of practices and precedents to resolve.Problem solving involves evaluating and resolving discrepancies with data, analyses, processes, etc. within prescribed guidelines.Policies or guidelines exist for most problems; others must be referred to by a supervisor or more senior professional.Supervision given/received:May have supervisory responsibility.Reports to the Deputy Chief of Party (Technical) of Feed the Future Ethiopia Community Nutrition Activity.Qualifications: Master's degree in public health or nutritionExperience and skill:Minimum of 10 years of related work experience in managing and implementing nutrition programs across the country.Must have sufficient management and coordination expertise and experience and demonstrated professional relationships to fulfill the requirements of the position.Demonstrated ability to interact with donors particularly USAID, implementing partners, and host country governments.Demonstrated understanding of the Ethiopia Nutrition sector and regional Nutrition Coordination platforms; familiarity with global and national nutrition initiatives and developments.Good interpersonal, negotiating and problem solving skillsProficiency in verbal and written English and report writingPrior experience in a non-governmental organization (NGO).Typical Physical Demands:Typical office environment.Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.Technology to be Used:Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.Travel Requirements:Ability to travel up to 50% time and more as neededDate Revised: 9/13/2021This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email [email protected] 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself. Please click here to continue searching FHI 360's Career Portal.ETCAREERS.COMNutrition Advisor - Addis Ababa (Addis Ababa, Ethiopia)About FHI 360FHI 360 is a non-profit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff include experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, an0 Comments 0 Shares
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