National Bank of Ethiopia, Addis Ababa, Ethiopia
National Bank of Ethiopia




National Bank of Ethiopia Vacancy Fresh Graduates






National Bank of Ethiopia was established in 1963 by proclamation 206 of 1963 and began operation in January 1964. Prior to this proclamation, the Bank used to carry out dual activities, i.e. commercial banking and central banking. The proclamation raised the Bank’s capital to Ethiopian dollars 10.0 million and granted broad administrative autonomy and juridical personality.
The financial sector is growing at a faster rate which demands efficient and effective management and oversees. In order to respond to this development, the National Bank of Ethiopia (NBE) is planning to construct branches in selected cities of the country. Thus, the Bank is looking for competent Construction Projects Coordinator at each branch construction site.
Position: Administrative Assistant I
Job Requirements:

Diploma or Level IV in Customer Contact and Secretarial Operation Coordination, Secretarial Science, Administrative Secretary, Office Administration and Secretarial Science,  and Administrative Services Management & Technology System. 
No prior experience required and Coc Level IV obligatory.


Age shall not exceed 40 years

Job Description:

Greets and directs visitors, including  employees and customers
Type reports and other periodic performance reports
Manage and organize files and records
Facilitate office facilities (stationery and other supplies)
Organize/arrange meetings, take minutes and prepare reports of the meetings.
Receive and handle different incoming and outgoing correspondences
Prepare letters/memos and distribute the letters when signed and instructed to concerned parties
Follow up and ensure that outgoing letters and correspondences are timely dispatched to the intended addressee;
Register all out going letters and correspondences and maintain a copy in the proper file
Produce and distribute correspondence memos, letters, faxes , study documents and others
Performs other duties as assigned

Deadline: May 8, 2024
How to Apply:
An interested and qualified applicants are encouraged to apply for the position advertised by submitting  their CV/Resume and copies of Grade 8th certificate,  diploma including Level IV CoC no later than May 8, 2024 using the ethioJobs application address OR the below mentioned postal address of the Bank OR In person NBE Building 2, 6th floor, Human Resource Management Directorate.
Human Resource Management Directorate
National Bank of Ethiopia
P. O. Box: 5550, Addis Ababa, Ethiopia
Note:                                                       

Incomplete and doubtful/suspicious documents will not be accepted by the Bank.
Only short-listed candidates will be contacted for an assessment.

National Bank of Ethiopia, Addis Ababa, Ethiopia
National Bank of Ethiopia




National Bank of Ethiopia Vacancy Fresh Graduates






National Bank of Ethiopia was established in 1963 by proclamation 206 of 1963 and began operation in January 1964. Prior to this proclamation, the Bank used to carry out dual activities, i.e. commercial banking and central banking. The proclamation raised the Bank’s capital to Ethiopian dollars 10.0 million and granted broad administrative autonomy and juridical personality.
The financial sector is growing at a faster rate which demands efficient and effective management and oversees. In order to respond to this development, the National Bank of Ethiopia (NBE) is planning to construct branches in selected cities of the country. Thus, the Bank is looking for competent Construction Projects Coordinator at each branch construction site.
Position: Administrative Assistant I
Job Requirements:

Diploma or Level IV in Customer Contact and Secretarial Operation Coordination, Secretarial Science, Administrative Secretary, Office Administration and Secretarial Science,  and Administrative Services Management & Technology System. 
No prior experience required and Coc Level IV obligatory.


Age shall not exceed 40 years

Job Description:

Greets and directs visitors, including  employees and customers
Type reports and other periodic performance reports
Manage and organize files and records
Facilitate office facilities (stationery and other supplies)
Organize/arrange meetings, take minutes and prepare reports of the meetings.
Receive and handle different incoming and outgoing correspondences
Prepare letters/memos and distribute the letters when signed and instructed to concerned parties
Follow up and ensure that outgoing letters and correspondences are timely dispatched to the intended addressee;
Register all out going letters and correspondences and maintain a copy in the proper file
Produce and distribute correspondence memos, letters, faxes , study documents and others
Performs other duties as assigned

Deadline: May 8, 2024
How to Apply:
An interested and qualified applicants are encouraged to apply for the position advertised by submitting  their CV/Resume and copies of Grade 8th certificate,  diploma including Level IV CoC no later than May 8, 2024 using the ethioJobs application address OR the below mentioned postal address of the Bank OR In person NBE Building 2, 6th floor, Human Resource Management Directorate.
Human Resource Management Directorate
National Bank of Ethiopia
P. O. Box: 5550, Addis Ababa, Ethiopia
Note:                                                       

Incomplete and doubtful/suspicious documents will not be accepted by the Bank.
Only short-listed candidates will be contacted for an assessment.

The Late Batte Urgessa (Photo: screenshot) Addis Abeba – The Oromo Liberation Front (OLF) has expressed doubts about the credibility of the ongoing investigation into the murder of prominent Oromo politician Batte Urgessa, who was shot dead in Meki town, East Shewa zone of the Oromia region, last week. In a statement released on 14 April, the …

The Late Batte Urgessa (Photo: screenshot) Addis Abeba – The Oromo Liberation Front (OLF) has expressed doubts about the credibility of the ongoing investigation into the murder of prominent Oromo politician Batte Urgessa, who was shot dead in Meki town, East Shewa zone of the Oromia region, last week. In a statement released on 14 April, the …

Addis Ababa
CIFA ONLUS
Background CIFA ONLUS (International Center for Childhood and family) is an international NGO working to contribute to improving the living situation of the rural and urban poor and destitute children and family in Ethiopia. It is an Italian based not for profit organization established in 1980 through a group of families committed to promote and support the principle that every child, wherever coming from, has the right to be grown up surrounded by the love of a family. It is over 35 years of commitment in protecting the rights of the most vulnerable children and working in Ethiopia for over 10 years. CIFA works in migration and environmental protection sectors, supports the access to primary and secondary education, especially for girls, fights against the worst form of discrimination and supports women’s economic empowerment. In its 35 years of services, we have accomplished many growth steps towards our mission: by being acknowledged as NGO in 2002, it has become a leader in child’s rights advocacy. Since that date, our mission has changed: it has been working hard not only to support couples throughout their adoption project but also to prevent children from being abandoned and exploited. CIFA has been fighting to ensure children’s access to basic education and improve their living conditions in their countries of origin. CIFA implemented successfully the projects run in the period from January 01, 2023 to December 31, 2023 with a total annual budget/expenditures level of 22M Funds had been received by different Donors such as AICS (Italian Agency for Development Cooperation), FREEDOM FUND and Ministry of interior. Scope of Audit The auditor shall determine whether the financial statements of the CIFA (for the year beginning on January 01, 2023 and ending on December 31, 2023 are presented fairly in all material respects in conformity with the International Public Sector Accounting Standards (IPSAS) The auditor shall also determine whether the financial statements is presented fairly in all material respects in relation to the CIFA's finance management policies and its stakeholders (Government of Ethiopia and donors) requirement and consideration are taken as a whole. Accounting, Financial Reporting and Audit Arrangements The locations of accounting records to be audited are available at CIFA Ethiopia head office in Addis Ababa. Requirements for External Audit The requirements for the external audit of CIFA will include the following: Examination of the financial statements according to the IPSAS requirement applicable to Ethiopia and issue of an opinion thereon.Preparation of a memorandum on the review of internal accounting controls and other matters arising from the audit which should be brought to the attention of the CIFA Management. Presentation to the CIFA Management of the audit report and findings.  Signature of the audit report on the financial statements under the name of the firm. Preparation and Submission of Proposal Please provide the following information in your proposal: Provide a description of your firm (staff size, number of professionals, industries served,etc.)Describe engagements your firm currently conducts in the not-for-profit sector. Include a list of not- for-profit clients that you believe are comparable to our organization in size, mission focus and complexity. Describe the level of experience of the individuals who would be assigned to our account. Describe your firm’s basic approach to performing an audit and the resulting advantages that will accrue to our agency. Include description of the activities undertaken by your firm to promote /ensure audit quality. The reporting for the audit will be in English. Selection and Scoring Criteria CIFA will assess proposals based on the following Technical and Financial criteria: Overall capabilities of the firm (25%) Affiliation with worldwide firm–nature of professional quality assurance and other interactions to ensure that international auditing standards are maintained as they are evolving. (5%)Experience in audit of not-for-profit organizations and/or local government entities managing (5%)Number of partners and professional staff; partner-staff ratio, ability to substitute staff at similar levels of qualifications and experience if necessary (5%)Types of clients/sectors, number of large clients/clients spread (not overly reliant on few clients) (5%)Feedback on performance from other clients (5%) Professional team assigned (30%) Organization of team (lead partner, review partner, number of manager-level staff, auditor-in-charge, and junior staff) (15%)The CV of lead partner, review partner, manager(s), auditor in charge – professional and academic qualifications, years of external audit experience, recent professional development activities, experience with audit of not-for-profit entities, experience with auditing against international financial reporting standards, experience with auditing organizations managing similar funds; (15%) Proposed methodology (10%) Risk assessment methodology (2%)Balance between reviews of controls and substantive testing (2%)Detailed work schedule and time taken to complete the assignment (2%)Approach to reviewing the financial system (2%)Proposed interaction with internal audit function (2%) Price and Cost (35%) Proposed fee (25%)Relationship to the number of hours (should be neither excessive nor low that the quality of the audit or ability of the firm to deliver within the fee is doubted) (5%)Estimated out-of-pocket expenses (5%) The technical component of the proposal should address the technical criteria above. The financial proposal (for fee and estimated “out of pocket” expenses) must be supported with an appropriate breakdown analysis. Technical and financial components of the proposal must be put and sealed in separate envelops and should be clearly marked as “Financial Proposal” and “Technical Proposal”. Scheduling and Staffing of Engagement Identify the engagement team which would be performing our audit and include a resume of the qualifications and experience for partners, managers and staff. Indicate the expected timing and completion of the audit and the expected delivery of the financial statements and management letter. Other Proposal Instructions Bidders are expected to examine the specifications and all instructions contained in this ToR. The proposals must be signed and stamped by a duly authorized representative.

Addis Ababa, Addis Ababa
Alephtav Consultancy and Trading PLC
System Training:Conducting comprehensive training sessions on the inventory management system Alephtav has developed for pharmacy staff members.Familiarize trainees with the system’s features, functionalities, and workflows. This includes teaching them how to navigate the system, perform data entry, manage inventory, generate reports, and utilize any specialized features specific to the pharmacy’s needs.Ensure that pharmacy staff members are proficient in using the system effectively and efficiently.  training pharmacy personnel on the inventory management system and providing ongoing support.Trainers conduct training sessions in various formats, such as in-person sessions, virtual sessions, or a combination of both.Employ effective instructional techniques, including demonstrations, hands-on exercises, and interactive discussions, to facilitate trainees’ understanding and application of the inventory management system.Tailor the training sessions to meet the specific needs of the pharmacy.Consider the pharmacy’s workflows, inventory management practices, and any unique requirements when delivering the training.Troubleshooting and Support:Provide ongoing support to pharmacy staff members following the initial training.Address questions, clarify doubts, and troubleshoot any issues or challenges that arise during the implementation and use of the inventory management system. Collaboration with IT:Ensure smooth implementation, system integration, and timely resolution of technical issues.Provide feedback and insights to the IT team and vendors to improve the usability and functionality of the inventory management system.Data Verification: Verify the accuracy of data entries to ensure the correct medication, dosage, and instructions are recorded.Ensure that all necessary information is obtained accurately before entering it into the system.Ensure that inventory records are updated in real-time, reflecting accurate stock counts, expiration dates, lot numbers, and other relevant information. Conduct regular audits or spot checks of data entries performed by pharmacists to identify any errors or issues that need to be addressed.Data Entry:Accurately and efficiently enter pharmaceutical data into relevant software systems or databases. This includes entering prescription details, patient information, drug inventory data, billing information, and other relevant data points.Conduct inventory of the pharmacy during data entry.Pharmacy Knowledge:Familiarity with pharmaceutical terminology, drug names, dosage forms, and medical abbreviations is beneficial. A basic understanding of pharmacy operations and processes helps data encoders effectively handle pharmaceutical data.Computer Proficiency:Proficiency in using computer systems and software applications relevant to data encoding is necessary. Candidates should be comfortable working with spreadsheet software (e.g., Microsoft Excel) and have a good understanding of database management.Typing Skills:Candidates should be able to type accurately and quickly to meet productivity requirements.

Addis Ababa, Addis Ababa
The Brooke Hospital for Animals
About Brooke Brooke is an international animal welfare charity working to improve the lives of working horses, donkey and mules and the people who depend on them. We reach over 2 million working animals across Africa, Asia, Latin America and the Middle East. Our staffs include vets, animal welfare experts and advocacy and development specialists. Our aim is to equip local people with the knowledge and skills to give their horses, donkeys or mules a lasting better life.  In Ethiopia, Brooke works with stakeholders and partner organisations who take leadership to transform the lives of vulnerable working donkeys, horses and mules by relieving their immediate suffering and creating lasting change.Our Vision: Our vision is of a world in which working horses, donkeys and mules are free from suffering and have a life worth living. Our Mission: Our mission is to achieve immediate and lasting positive change to the lives of vulnerable working horses, donkeys and mules and the communities that depend on them. We do this by working with people, communities and organisations. Our Values: We are proud to be Brooke. We are resourceful, share new ideas and help each other succeed. Together we make change happen.We are currently implementing our new strategy 2025 – ‘A Life Worth Living’. The strategy builds on the tradition, heritage and outstanding work that Brooke has achieved since 1934. But it also marks a bold, new level of ambition for the future of working horses, donkeys and mules and those who depend on them. Brooke’s vision has evolved as we want more for working equids than just the eradication of suffering.  Thus, over the next few years Brooke works to meet the following Global Goals:Global Goal 1: Transforming equine welfare in communities helping them to thrive and become more resilient. Generally aimed at enabling the wider equine owning communities to bring attitudinal and behavioural changes towards equine welfare improvement in rural and urban areas.Global Goal 2: Influence the visibility and inclusion of equid needs in policy and practices at all levels, including disaster and emergency preparedness. Aimed at lobbying for animal welfare conducive Policies and strategies being endorsed and enforced.  Working with empowered stakeholders and networks to be implement AW policies. This includes building on evidence on the contribution of working equids to people’s livelihoods, and undertaking coordinated actions with the global and regional networks against Donkey hide tradeGlobal goal 3: Develop sustainable animal health systems that meet the immediate and future needs of working horses, donkeys and mules. Working with key stakeholders to building the capacity of animal health providers, Farriers, working with universities, promoting access to welfare friendly animal health infrastructures in hard-to-reach areas and promoting access to essential veterinary medicines to the health work force. Brooke is building on a movement of change, while developing an organization fit for the future and creating the best place to work and succeedPurpose of the Role 1.     The entire population of donkeys in African region is at a risk due to donkey hide trade driven by the highly demanding ejiao industry in China. The hides are boiled to produce gelatine used in Traditional Chinese Medicine. With hundreds of thousands of donkeys slaughtered and exported from Africa each year, there is no doubt that donkey numbers across Africa have been decimated, causing a crisis for animals and people.  In Ethiopia, and indeed the region, donkeys are important working animals for rural, peri-urban and urban communities who rely on them for transport services and tillage operations. From 2018 census, Ethiopia had a population of 8.8 million donkeys. However, the currently operational donkey slaughter houses in Ethiopia and licenced slaughter houses in neighbouring countries like Kenya has been endangering the donkey population in the country and the livelihood of the community who depend on these working animals. Having huge population of equine, Ethiopia continued to be the main source of the ever growing and demanding donkey skin trade. Brooke Ethiopia is calling for a ban on the illegal Donkey Trade and a crackdown on cross border smuggling of donkeys into Kenya for their skins.  2.     Among other developments, the Brooke is working to improve equine inclusive animal health service through capacity building to veterinary professionals, strengthening drug and vaccine revolving fund, development of standard veterinary clinics, working on access to essential veterinary medicines. Years of experience indicate that much has to be done at system level to promote the veterinary service and embracement of animal welfare, and specifically equine welfare. It is believed that a stronger and concerted advocacy work is required to further promote for better animal welfare and veterinary service, and equine inclusive livestock development in the country.  Key Responsibilities and Duties   In consultation with the Country Director and Senior Manager for Advocacy and Fundraising, he/she will develop and execute well-defined high-level campaign and advocacy plan that target opinion leaders and policy influencers around advocating for the crackdown on cross border smuggling donkeys.  Advise the line manager and country team by suggesting better strategies, planning and lead the implementation of crackdown of the ongoing Donkey Skin Trade; Develop and cultivate linkages and relationships in the wider development and working equine welfare sector, including in the context of the Sustainable Development Goals He/she will work in establishing or maintaining important networks and strategic links to key influencers and decision makers within Government, non-Governmental organizations and UN agencies to influence policies for better animal welfare and health policies, and equine inclusive veterinary service.    In collaboration with Communication Officer, leads consistent and targeted media actions for increased awareness about the contribution of equine to economy, livelihood and the possible crisis of donkey hide trade, while at the same time able to raise awareness on the Brooke’s position. The Advocacy Advisor will build compelling cases and arguments basing credible evidences built on impact of the trade which can be used for the crackdown of illegal donkey trade. Research and policy development: Working with the Brooke UK team, lead the development of clear, innovative, consistent and coherent messaging regarding Donkey Skin Trade. Support the Policy and Research coordinator in the development of high-quality analysis, policy briefings, recommendations and positions relating to our advocacy and policy priorities. Proactively engage in the process of the illegal donkey smuggling assessment and feed the global policy and advocacy. Strengthen ties with critical mass of strategic advocates and lobby groups (celebrities such as musicians, athletes, etc) to advocate our voice and links in other sectors/SDGs that are also affected by the trade Identification and assessment of any strategic risks including appropriate mitigation measures Representation of Brooke Ethiopia in key relevant national, regional and international forums Support community level BE interventions against donkey smuggling and compile lessons for further advocacy. Lead on specific advocacy / policy influencing opportunities and ensure a coherent approach for influencing through networks. Ensure high quality delivery of events, activities and communications necessary to deliver in-line with BE Country Policy and Practice strategy (e.g. workshops, position papers, briefings, consultations, roundtables, online media). Proactively identify and develop external relationships with NGOs, government agencies and UN agencies to meet our Country advocacy objectives. Identify possible policy engagement areas related to equine health and welfare and support the country office in the development proposals for grants.  General Follow the Brooke’s equal opportunities statement which aims to clarify the value we place on diversity and steps we take to promote equality of opportunity for all.Perform such additional tasks as may reasonably be requested from time to time by the Line Manager.Adhere at all times to Brooke’s policies and procedures  

Addis Ababa, Addis Ababa
54 FMCG
Job SummaryThe Accounts Receivable Coordinator is responsible to ensure accurate, complete and timely accounting and of the complete sales and receivable cycle and maintain validity and completeness of records line with the company rules, policies and procedures as well as local rules and legislationDUTIES AND RESPONSIBILITIESFollow up on trade receivables: analyze an aging analysis of customer balancesDaily deposit of all checks received from agents transactionsWork with FC and treasury team on bounced checks and any outstanding checks to be clearedPrepare monthly bank reconciliationsPreparation of Agent/Customer statement and reconciliation with the customer and GL balanceIssue & reconcile customer statements on quarterly basisProvide provisions for doubtful customer accounts with detail analysisResponsible for proper documentation of agent agreements and PDCs’Reconciliation of monthly sales with sales team and report to the FCs’Follow up on reconciliation of NAV sales and ERCA POSMake sure that all outstanding receivables are collected on timeProcess adherence on NAV system related to receivables, customer collections, sales and related reconciliations

Ber,ano, East-Emi Raso, West Emi, & Selehad Woredas, Somali
Concern Worldwide
Job Purpose: The driver will be responsible for providing logistical support in transporting Concern staff and visitors when required.  The driver is responsible for maintenance of the vehicle making sure that it is in good condition, at all times. The driver is responsible for undertaking daily vehicle checks, reporting any immediate difficulties with the vehicles, reporting accidents and arranging for servicing.  The driver will also provide logistical support whenever called. Main duties & Responsibilities: Driving: Ensure movements are carried out as agreed with the transport officer.Ensure Concern vehicle is in good condition.Only carry authorized personnel, delivery and collection of mail, goods in accordance to planning or directives of the transport officer.  Ensure that the passengers adhere to the traffic rules and regulations.   Respect Concern and government road speed limits. Propel the vehicle in a safe and lawful manner and in accordance with Ethiopian traffic regulations and the Concern transport policy and procedures. Responsible for the vehicle assigned to you and the security of the people and merchandise/goods in vehicle.Wear seat belt and ensure that all passengers wear seatbelt before each journey starts. Ensure no phone use while driving and respecting safety distances between vehicles at all times.Ensure that there is no smoking in a Concern Vehicle. At the end of the working day, ensure that the vehicle has been locked (doors, boot, windows), and always parked in a safe location.Leave the vehicle keys with staff member in charge at the end of the working day. Transport of Merchandise and People: Drive Concern employees and/or equipment to their destinations as requested in a safe, courteous, and law-abiding manner.Assist passengers with loading/offloading of goods into/out of vehicles. Ensure the proper loading and unloading of the vehicle, regarding the maximum load, good distribution and securing of the load.Ensure that the people who are travelling in the vehicle have their papers in order. When transporting non- Concern people, ensure that they sign the document of no liability form (waiver).  This must be authorized in advance of the journey. Ensure that the vehicle's documents (insurance etc...) are up to date and are in the vehicle. Always have renewed driving license and ID with you in the vehicle. Vehicle maintenance/service: Keep the vehicle clean: ensure that the vehicle is washed at least once a week with water and a non-corrosive detergent.Ensure  that the daily and weekly vehicle checks are conducted and all forms completed and filed as per Concerns procedures Complete daily vehicle activity control charge sheet and all vehicle logbook information correctly. Ensure that the authorized travelers sign the logbook for the journey that they have travelled.  Summarize and submit documents at the end of the month to the Transport and Logistics Officer. Be present when the work/repairs are being carried out on the vehicle, and take note of the work being done.   Ensure that the fuel received, kilometers covered, services information are recorded in the vehicle log book.Monitor the maintenance and repair status of the vehicle.  Ensure that maintenance and repairs Fill the vehicle with fuel to full capacity each Friday. Ensure that the board/log book, the tools, the spare parts, a complete emergency kit and the spare wheel are inside the vehicle before every movement. Communication/Reports: Immediately inform the Transport Officer if in doubt of the mechanical state of the vehicle.Inform Transport officer immediately if any service or maintenance is required on the vehicleReport any accidents immediately to the office and nearest police station. Report on a monthly basis the mileage, fuel consumption and maintenance carried out on the vehicle to the Transport Officer. Know the communication procedures and the functions of the radio and stand in as the mobile radio operator for the vehicle.Ensure that communication equipment is/are working before departure Gender Equity: Demonstrate understanding of Concern Ethiopia’s Gender Equality StrategyContribute to ensuring that Concern Ethiopia is a place where men and women are treated equally and with  dignity and respect Demonstrate gender equality awareness and gender sensitivity and an ability to integrate a gender equality perspective into tasks and activities. Other: Be aware of, understand and comply with all of Concern’s policies and procedures (P4 and associated policies, finance, logistics, HR, security management etc).Contribute to ongoing security management and planning as necessary.Actively participate in any emergency response if called upon to do so (within the existing programme area or in a new one).Undertake other related duties as may reasonably be assigned to you by the supervisor or line manager.Emergency response Concern is committed to responding to emergencies efficiently and effectively in order to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and the Ethiopian Programme is to respond, all staff are required to actively participate in the response, regardless of location and contribute to the efforts aimed at achieving the humanitarian objective of the organization. Accountability In line with Concern’s commitments under the Core Humanitarian Standard (CHS): actively promote meaningful community participation and consultation at all stages of the project cycle (planning, implementation, M&E); work with relevant colleagues  to ensure that the Complaints and Response Mechanism (CRM) is functional and accessible, that feedback and complaints are welcomed and addressed; work with relevant colleagues  to ensure that information about CRM, safeguarding and expected staff behaviour is disseminated among programme participants and communities. Gender Equality Contribute to ensuring that Concern Ethiopia is a place where men and women are treated equally and with  dignity and respect Demonstrate gender equality awareness and gender sensitivity and an ability to integrate a gender equality perspective into tasks and activities.

Addis Ababa, Addis Ababa
National Marketers PLC
National Marketers PLC is one of the leading providers of Document, Telecom and Technology Solutions. With decades of experience, our approach has been to provide total Office & Technology Solutions to our customers, riding on the philosophy of excellent back-up service. We are undoubtedly one of the best service providers in the industry in Ethiopia. Job Summary: Identify/Source tenders, study review and analyze bid document and prepare highly responsive, best possible, and competitive technical and financial bid Proposals strictly as per customer’s guideline.