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Addis Ababa, Ethiopia
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
Country: Ethiopia
Organization: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
Closing date: 26 May 2024
Brief information on the project
The German Government is supporting Kenyan government to host the Africa Climate Summit and to deliver post summit related activities including branding Kenyan pavilion at COP28 to disseminate the outcome of ACS23. The Summit brought together leadership from African governments, development partners, intergovernmental organisations, private sector, women, youth, children's groups, research institutions, Think-Tanks and Civil Society Organisations (CSOs) to design and catalyze actions and solutions for climate change in Africa.
This inaugural Summit provided a platform to deliberate on the nexus of climate change, Africa’s development reality, and the need to push for increased investment in climate action globally and specifically in Africa. The Summit presents a bold and ambitious new African vision for a green economic transformation that optimises the continent’s abundant human and natural resources and integrates enhanced climate adaptation and mitigation outcomes. It is an opportunity to promote effective climate action that enhances livelihoods, accelerates growth and helps Africa avoid being locked out of international markets and lock-in emission intensive development.
The Summit ensured Africa’s voice is elevated globally and integrated into existing international fora such as UNGA, G7/G20 processes, and UNFCCC (United Nations Framework Convention on Climate Change) COP28, among others.
Context
Kenya, in partnership with the African Union Commission (AUC), co-hosted the inaugural Africa Climate Summit (ACS) in Nairobi from 4th to 6th September 2023. The ACS was a landmark event that brought together distinguished leaders from Africa and beyond, development partners, intergovernmental organizations, the private sector, academia, civil society organizations, women, and youth. The summit delivered the Africa’s position on climate action documented in the Nairobi Declaration.
The Government of Kenya through the Ministry of Environment, Climate Change and Forestry intends to demonstrate the outcome of the Africa Climate Summit at COP28 in the Kenya Pavilion.
In order to amplify the outcome of ACS23, focusing on the Nairobi Declaration and commitments, GIZ seeks to engage a regional media company with presence across Africa, to conduct public sensitization and media advocacy on the Nairobi declaration and ACS announcements.
Such reach-out activities were already successfully implemented in Kenia, therefore the GIZ office has good experiences with this format.
Tasks to be performed by the contractor
Workstream 1: Post ACS Townhalls
Organize and conduct one (1) townhall in each of the following regions: West Africa, Southern Africa, East Africa (not Nairobi, as it was already covered before) and North Africa with a panel and audience;
Identify and invite at least 4 quality panellists in each of the townhalls above
Identify and invite at least 100 relevant audience to the above townhalls
Broadcast and or record for later airing of the townhall on mainstream channels across Africa
Develop promotional materials and promote each of the townhalls at least one week before they happen
It is expected that the regional media house either has presence in the different regions, or subcontracts national/local media houses to organise the townhalls, if a presence in the region is not given.
Workstream 2: In-studio panel discussions
At least one in-studio discussion per month between July and December 2024
Develop a pre-promo to promote the upcoming broadcasts
Acquisition of panelists in collaboration with GIZ and partners
Invitations and RSVP’s of the virtual audience, where necessary
Broadcast the in-studio panel on mainstream channels
Workstream 3: Campaign amplification
In liaison with GIZ Kenia office, develop and circulate synthesized stories from ACS outcomes through multimedia platforms including social media, print, digital and television channels
Liaise with GIZ to develop and publish opinion editorials on own channels
Develop information materials including infographics, short videos and podcasts for digital and mainstream circulation
Inception report

In addition to the reports required by GIZ in accordance with the AVB, the contractor submits the following reports:
Brief monthly progress reports
Consolidated final report
Certain milestones, as laid out in the table below, are to be achieved during the contract term:
Milestones/process steps/partial services
Deadline/place/person responsible
Inception report
One (1) week after signing contract
Monthly reports
By 30th of every month
Consolidated final report
January 2025
Period of assignment: from 8.7.2024 until 31.12.2024.
Concept
In the tender, the tenderer is required to show how the objectives defined in Chapter 2 (Tasks to be performed) are to be achieved, if applicable under consideration of further method-related requirements (technical-methodological concept). In addition, the tenderer must describe the project management system for service provision.
Technical-methodological concept
Strategy (1.1): The tenderer is required to consider the tasks to be performed with reference to the objectives of the services put out to tender (see Chapter 1 Context) (1.1.1). Following this, the tenderer presents and justifies the explicit strategy with which it intends to provide the services for which it is responsible (see Chapter 2 Tasks to be performed) (1.1.2).
The tenderer is required to present the actors relevant for the services for which it is responsible and describe the cooperation (1.2) with them.
The tenderer is required to present and explain its approach to steering the measures with the project partners (1.3.1) and its contribution to the results-based monitoring system (1.3.2).
The tenderer is required to describe the key processes for the services for which it is responsible and create an operational plan or schedule (1.4.1) that describes how the services according to Chapter 2 (Tasks to be performed by the contractor) are to be provided. In particular, the tenderer is required to describe the necessary work steps
Project management of the contractor (1.6)
The tenderer is required to explain its approach for coordination with the GIZ project. In particular, the project management requirements specified in Chapter 2 (Tasks to be performed by the contractor) must be explained in detail (1.6.1).
The tenderer is required to draw up a personnel assignment plan with explanatory notes that lists all the experts proposed in the tender; the plan includes information on assignment dates (duration and expert months) and locations of the individual members of the team complete with the allocation of work steps as set out in the schedule.
The tenderer is required to describe its backstopping concept. The following services are part of the standard backstopping package, which (like ancillary personnel costs) must be factored into the fee schedules of the staff listed in the tender in accordance with Section 3.3.1 of the GIZ AVB:
Service-delivery control
Managing adaptations to changing conditions
Ensuring the flow of information between the tenderer and GIZ
Assuming personnel responsibility for the contractor’s experts
Process-oriented steering for implementation of the commission
Securing the administrative conclusion of the project
Personnel Concept
Team leader
Tasks of the team leader
Overall responsibility for the advisory packages of the contractor (quality and deadlines)
Coordinating and ensuring communication with GIZ, partners and others involved in the project
Personnel management, in particular identifying the need for short-term assignments within the available budget, as well as planning and steering assignments and supporting local and international short-term experts
Regular reporting in accordance with deadlines
Qualifications of the team leader
Education/training (2.1.1): university degree in Communication or Social Sciences
Language (2.1.2): B2-level languagein English
General professional experience (2.1.3): Five (5) years of professional experience in the Communication sector
Specific professional experience (2.1.4): Five (5) years in Media
Leadership/management experience (2.1.5): Seven (7) years of management/leadership experience as project team leader or manager in a company
Regional experience (2.1.6): Five (5) years of experience in communication projects in Africa
Development cooperation (DC) experience (2.1.7): Three (3) years of experience in DC projects
Other (2.1.8): Evidence experience in climate change
Expert 1: Multimedia Expert
Tasks of the Multimedia Expert
Coordinate content creation in line with the specific deliverables
Coordinate content dissemination through multimedia channels
Facilitate live production of townhalls
Content packaging and archiving
Report on status of content creation, dissemination and impact
Qualifications of Expert 1
Education (2.2.1): Degree or diploma in journalism, videography, graphic design, multimedia or related fields
Language skills (2.2.2): fluency in English
General Professional experience (2.2.3): 5 years’ experience in content creation
Experience in the region/knowledge of the country (2.2.4): 3 years’ experience developing content across Africa or the African audience
Development cooperation (DC) experience (2.2.5): 1 (1) year of experience in DC projects
How to applyPlease send your request for tender documents on [email protected] mentioning the process number 83464388 Nairobi ACS23.
Tender documents include:
Invitation letter
Bidding conditions
General Terms and Conditions of Contract (AVB local)
Terms of Reference (ToR)
Technical assessment grid
Price Sheet
Eligibility Self Declaration
Extract from Act against Restraints on Competition (GWB)

Addis Ababa, Ethiopia
FHI 360
Organizational OverviewFHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender equality, youth, research, technology, communication, and social marketing — creating a unique mix of capabilities to address today's interrelated development and humanitarian challenge in more than 70 countries. FHI 360’s Crisis Response team is responding to the humanitarian emergency in Tigray, Amhara and Somali Regions focusing on Integrated emergency health, nutrition, Protection and WASH activities to support the goal of reducing morbidity and mortality.Position OverviewThe primary function of the GBV Coordinator is to provide technical guidance and supervision for the successful implementation of ISHINE II Protection/GBV prevention and response program. FHI360 is looking to for an experienced GBV Coordinator to lead all Protection activities under the anticipated USAID/BHA funded integrated WASH, Health, Nutrition and Protection project across three Regions - Tigray, Amhara, and Somali Regions in Ethiopia. The GBV Coordinator will lead all Protection project implementation, developing workplans, spenddown plans, HR plans and input into BVA meetings, providing technical lead to quality and effective program implementation (including supervising activities, M&E, reporting), coordinate with key actors, set up and monitoring accountability mechanisms, facilitate learning within the project and build on best practices. Additionally, experience in working with national partners to deliver protection activities, and leading safeguarding. A demonstratable commitment to national capacity strengthening is mandatory. Additionally, S/he will have excellent written and verbal communications skills and will be fluent in English. Experience working in project management within an INGO in conflict-induced fragile settings is mandatory, with previous experience in Ethiopia. The GBV Coordinator will report to Deputy Response Coordinator - Programs.Key Responsibilities And DeliverablesProject management and technical oversight (70%)Overall responsibility for the technical quality and standards of the GBV component of the USAID/BHA integrated project, in line with budgets and work-plans, focusing on producing required deliverables. Overall responsibility for supervising and supporting timely and effective implementation of the USAID/BHA Protection project and activities, including achieving set indicator targets and objectives. Performance and line manage protection staff in each Region, always ensure full coverage of staff. Conduct field visits to monitor implementation and consult with key stakeholders and provide support to field-level, Protection Team Leader, Protection Senior Officers, and Case Workers to ensure timely and effective project implementation - determining gaps and needs and taking corrective measures within appropriate timelines. Conduct capacity building and/or mentoring activities for project staff. More specifically, mentor staff involved in the project and clearly define training needs of staff and ensure they are able to access training and professional development resources appropriate to their skill gaps/needs. Working with the Deputy Response Coordinator Programs to develop and roll out training for all FHI360 staff to mainstream protection and GBV into FHI360 program approach. Develop SOPs for each of the project activities and components, roll out and monitoring implementation at the field level. Working closely with the Protection Team to establish and roll-out psychosocial support (PSS) activities at the individual and community level, ensuring appropriate links with FHI360 OSCs and mobile health and teams. Work with technical and management coordinators of FHI 360’s Crisis Response team in identifying needs; target locations, supply chain routes, actors, and mechanisms to ensure time-critical assistance is delivered to affected people. Working with the CR- Deputy Coordinator-Programs establish and monitor case management system across all project locations, including leading on case management meetings at FHI360 OSC. Ensure appropriate GBV referral links are established amongst the USAID/BHA project and other complimentary programs, and other actors across each Region. Communicate regularly with Area Coordinators/Managers to discuss activity planning and implementation. Attend protection Cluster, working groups and GBV AoR with other international agencies when relevant. Input into monthly, interim and final donor reporting for the protection sector, ensuring all MOVs are collected timely and stored on FHI360 secure filing system.  In partnership with other actors, develop and roll out referral pathways in FHI360 project locations, ensuring safe and appropriate referral pathways and documenting effectively. Monitoring, Reporting and Accountability (20%)Take an active role in the monitoring of interventions; ensure the collection, analysis and sharing of data related to project activities. Development of baseline, KAP and other project assessments and conduct in-depth analysis of assessment findings. Ensure all data is entered into relevant sector-wide databases, and report to Protection cluster in a timely manner. Ensure all protection case files are up to date, and that principles of confidentiality are upheld. Support field teams in ensuring that robust monitoring and accountability systems are in place and reviews are undertaken periodically. Establish contextually appropriate accountability mechanisms. Lead on the development of GBV/Protection project reports, including writing and providing data analysis for donor reporting and advocacy. Establish and monitor partner MEAL mechanisms for ensuring partner-led protection activities are conducted safely and appropriately as per project and protection cluster guidelines. Safeguarding (10%)Working with the CR- Deputy Coordinator-Programs, roll-out safeguarding training to all field locations. Providing ongoing coaching and mentoring safeguarding focal pointsParticipate in safeguarding fact-finding and investigations as directed by CR-Deputy Coordinator-ProgramsChampion safeguarding practices across the Regions program. Qualifications & Requirements:This position demands a dynamic, passionate team player with a demonstrated ability to achieve results in demanding and often difficult environments.Education:Master’s Degree or its International Equivalent in Human Rights, Protection/GBV, PSS or other relevant subject; Project Management (PM) Certification preferred.Experience:​A minimum of 8+ years’ experience in project management of standalone and multi-sector GBV prevention and response projects in humanitarian contexts. Experience of GBV case management and PSSExperience of working with protection information management systemsUnderstanding and demonstrated ability and experience of training others on international standards related protection and GBV. Experience of establishing monitoring and accountability mechanismsExperience of rolling out safeguarding training and participating in investigationsDemonstratable ability to manage multiple priorities, deadlines, tasks efficiently in a high-stress, fast-paced environment. Experience of developing successful project proposals and donor reportsVerbal and written fluency in English is required. Demonstrable experience of working in conflict/volatile security contextsExcellent time management skills, resourcefulness, with strong attention to detailAbility to work virtually with team members. Excellent analytical and organizational skillsAbility to think critically and creatively. Excellent representation, and communication skills. Demonstratable experience of creating an empowering and motivating environment; building relationships internally and externally. Respecting and promoting individual and cultural differences. Previous experience of working with USAID/BHA funded GBV prevention and response projects would be an advantage. Typical Physical Demands:Typical office environment.Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.Ability to sit and stand for extended periods of time.Ability to lift/move up to 5 lbs.Technology to be Used:Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.Travel Requirements:10% - 25% throughout EthiopiaThis job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email [email protected] 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself. Please click here to continue searching FHI 360's Career Portal. 

Addis Ababa, Ethiopia
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
Country: Ethiopia
Organization: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
Closing date: 26 May 2024
Brief information on the project
The German Government is supporting Kenyan government to host the Africa Climate Summit and to deliver post summit related activities including branding Kenyan pavilion at COP28 to disseminate the outcome of ACS23. The Summit brought together leadership from African governments, development partners, intergovernmental organisations, private sector, women, youth, children's groups, research institutions, Think-Tanks and Civil Society Organisations (CSOs) to design and catalyze actions and solutions for climate change in Africa.
This inaugural Summit provided a platform to deliberate on the nexus of climate change, Africa’s development reality, and the need to push for increased investment in climate action globally and specifically in Africa. The Summit presents a bold and ambitious new African vision for a green economic transformation that optimises the continent’s abundant human and natural resources and integrates enhanced climate adaptation and mitigation outcomes. It is an opportunity to promote effective climate action that enhances livelihoods, accelerates growth and helps Africa avoid being locked out of international markets and lock-in emission intensive development.
The Summit ensured Africa’s voice is elevated globally and integrated into existing international fora such as UNGA, G7/G20 processes, and UNFCCC (United Nations Framework Convention on Climate Change) COP28, among others.
Context
Kenya, in partnership with the African Union Commission (AUC), co-hosted the inaugural Africa Climate Summit (ACS) in Nairobi from 4th to 6th September 2023. The ACS was a landmark event that brought together distinguished leaders from Africa and beyond, development partners, intergovernmental organizations, the private sector, academia, civil society organizations, women, and youth. The summit delivered the Africa’s position on climate action documented in the Nairobi Declaration.
The Government of Kenya through the Ministry of Environment, Climate Change and Forestry intends to demonstrate the outcome of the Africa Climate Summit at COP28 in the Kenya Pavilion.
In order to amplify the outcome of ACS23, focusing on the Nairobi Declaration and commitments, GIZ seeks to engage a regional media company with presence across Africa, to conduct public sensitization and media advocacy on the Nairobi declaration and ACS announcements.
Such reach-out activities were already successfully implemented in Kenia, therefore the GIZ office has good experiences with this format.
Tasks to be performed by the contractor
Workstream 1: Post ACS Townhalls
Organize and conduct one (1) townhall in each of the following regions: West Africa, Southern Africa, East Africa (not Nairobi, as it was already covered before) and North Africa with a panel and audience;
Identify and invite at least 4 quality panellists in each of the townhalls above
Identify and invite at least 100 relevant audience to the above townhalls
Broadcast and or record for later airing of the townhall on mainstream channels across Africa
Develop promotional materials and promote each of the townhalls at least one week before they happen
It is expected that the regional media house either has presence in the different regions, or subcontracts national/local media houses to organise the townhalls, if a presence in the region is not given.
Workstream 2: In-studio panel discussions
At least one in-studio discussion per month between July and December 2024
Develop a pre-promo to promote the upcoming broadcasts
Acquisition of panelists in collaboration with GIZ and partners
Invitations and RSVP’s of the virtual audience, where necessary
Broadcast the in-studio panel on mainstream channels
Workstream 3: Campaign amplification
In liaison with GIZ Kenia office, develop and circulate synthesized stories from ACS outcomes through multimedia platforms including social media, print, digital and television channels
Liaise with GIZ to develop and publish opinion editorials on own channels
Develop information materials including infographics, short videos and podcasts for digital and mainstream circulation
Inception report

In addition to the reports required by GIZ in accordance with the AVB, the contractor submits the following reports:
Brief monthly progress reports
Consolidated final report
Certain milestones, as laid out in the table below, are to be achieved during the contract term:
Milestones/process steps/partial services
Deadline/place/person responsible
Inception report
One (1) week after signing contract
Monthly reports
By 30th of every month
Consolidated final report
January 2025
Period of assignment: from 8.7.2024 until 31.12.2024.
Concept
In the tender, the tenderer is required to show how the objectives defined in Chapter 2 (Tasks to be performed) are to be achieved, if applicable under consideration of further method-related requirements (technical-methodological concept). In addition, the tenderer must describe the project management system for service provision.
Technical-methodological concept
Strategy (1.1): The tenderer is required to consider the tasks to be performed with reference to the objectives of the services put out to tender (see Chapter 1 Context) (1.1.1). Following this, the tenderer presents and justifies the explicit strategy with which it intends to provide the services for which it is responsible (see Chapter 2 Tasks to be performed) (1.1.2).
The tenderer is required to present the actors relevant for the services for which it is responsible and describe the cooperation (1.2) with them.
The tenderer is required to present and explain its approach to steering the measures with the project partners (1.3.1) and its contribution to the results-based monitoring system (1.3.2).
The tenderer is required to describe the key processes for the services for which it is responsible and create an operational plan or schedule (1.4.1) that describes how the services according to Chapter 2 (Tasks to be performed by the contractor) are to be provided. In particular, the tenderer is required to describe the necessary work steps
Project management of the contractor (1.6)
The tenderer is required to explain its approach for coordination with the GIZ project. In particular, the project management requirements specified in Chapter 2 (Tasks to be performed by the contractor) must be explained in detail (1.6.1).
The tenderer is required to draw up a personnel assignment plan with explanatory notes that lists all the experts proposed in the tender; the plan includes information on assignment dates (duration and expert months) and locations of the individual members of the team complete with the allocation of work steps as set out in the schedule.
The tenderer is required to describe its backstopping concept. The following services are part of the standard backstopping package, which (like ancillary personnel costs) must be factored into the fee schedules of the staff listed in the tender in accordance with Section 3.3.1 of the GIZ AVB:
Service-delivery control
Managing adaptations to changing conditions
Ensuring the flow of information between the tenderer and GIZ
Assuming personnel responsibility for the contractor’s experts
Process-oriented steering for implementation of the commission
Securing the administrative conclusion of the project
Personnel Concept
Team leader
Tasks of the team leader
Overall responsibility for the advisory packages of the contractor (quality and deadlines)
Coordinating and ensuring communication with GIZ, partners and others involved in the project
Personnel management, in particular identifying the need for short-term assignments within the available budget, as well as planning and steering assignments and supporting local and international short-term experts
Regular reporting in accordance with deadlines
Qualifications of the team leader
Education/training (2.1.1): university degree in Communication or Social Sciences
Language (2.1.2): B2-level languagein English
General professional experience (2.1.3): Five (5) years of professional experience in the Communication sector
Specific professional experience (2.1.4): Five (5) years in Media
Leadership/management experience (2.1.5): Seven (7) years of management/leadership experience as project team leader or manager in a company
Regional experience (2.1.6): Five (5) years of experience in communication projects in Africa
Development cooperation (DC) experience (2.1.7): Three (3) years of experience in DC projects
Other (2.1.8): Evidence experience in climate change
Expert 1: Multimedia Expert
Tasks of the Multimedia Expert
Coordinate content creation in line with the specific deliverables
Coordinate content dissemination through multimedia channels
Facilitate live production of townhalls
Content packaging and archiving
Report on status of content creation, dissemination and impact
Qualifications of Expert 1
Education (2.2.1): Degree or diploma in journalism, videography, graphic design, multimedia or related fields
Language skills (2.2.2): fluency in English
General Professional experience (2.2.3): 5 years’ experience in content creation
Experience in the region/knowledge of the country (2.2.4): 3 years’ experience developing content across Africa or the African audience
Development cooperation (DC) experience (2.2.5): 1 (1) year of experience in DC projects
How to applyPlease send your request for tender documents on [email protected] mentioning the process number 83464388 Nairobi ACS23.
Tender documents include:
Invitation letter
Bidding conditions
General Terms and Conditions of Contract (AVB local)
Terms of Reference (ToR)
Technical assessment grid
Price Sheet
Eligibility Self Declaration
Extract from Act against Restraints on Competition (GWB)

Ghana, Ethiopia
Results for Development (R4D)
Results for Development (R4D) is a leading non-profit global development partner. We collaborate with change agents around the world — government officials, civil society leaders and social innovators — to create strong systems that support healthy, educated people. We help our partners move from knowing their goal to knowing how to reach it. We combine global expertise in health, education and nutrition with analytic rigor, practical support for decision-making and implementation and access to peer problem-solving networks. Together with our partners, we build self-sustaining systems that serve everyone and deliver lasting results. Then we share what we learn so others can achieve results for development, too. We have a unique and vibrant culture at R4D. Diversity, equity and inclusion are at the heart of our work environment and help advance our mission. Diversity—of ideas, identities, perspectives and backgrounds—is vital to who we are and what we do. We seek people who embrace these values and will help reinforce them. Our work culture is collaborative, creative and entrepreneurial. We operate based on trust and respect. Teams across the organization frequently collaborate on programmatic work and support each other in continuously building a better R4D.Contract type: 12-month Fixed Term Contract, April 2024 – March 2025. Part-time: 60% (3 days per week) with potential to become full-time LOE and extend beyond the initial 12-month term.Location: Ghana, Nigeria and KenyaTeam: Innovation PracticePlease note that this is an anticipated role; we are currently awaiting funding confirmation.About the Innovation PracticeAround the world, individuals and institutions are finding new ways to work faster and smarter to address pressing challenges in health, education and nutrition systems. By adapting innovations to different contexts, creating novel approaches and solutions, and anticipating possible futures, these change agents are delivering better outcomes for citizens and challenging systemic inequalities. In partnership with change agents, we facilitate the scale-up of innovations — addressing supply and demand-side barriers to scaling the impact of individuals or cohorts of innovations. We also facilitate the strengthening of innovation ecosystems — addressing specific gaps, weaknesses and inefficiencies in the environment that are constraining innovation and scaling processes. To achieve these goals, we work with a range of innovation ecosystem actors, including social entrepreneurs, governments, civil society organisations and development agencies. Read more about the practice and some examples of our flagship programmes here.OpportunityR4D is seeking two Sr. Innovation Officers based in Ghana, Kenya and/or Ethiopia to join our global Innovation Practice. This opportunity represents a chance to work on one of R4D’s flagship innovation programmes, the Frontier Technologies Hub (FT Hub), funded by the UK’s Foreign Commonwealth and Development Office (FCDO). The role work closely with a collaborative programme team which embraces innovation and learning together, and building a new workstream in the FT Hub that mobilises local ecosystem actors around a demand-led frontier technology solution. Experience of working in emerging technology innovation, and established relationships with key innovation ecosystem stakeholders (bi/multi-laterals, Governments, investors and NGOs) in either Ghana, Kenya or Ethiopia is highly desirable.The Frontier Tech Hub is made up of a consortium of three partners (R4D, DT Global and Brink), who have a strong working relationship with the FCDO. The FT Hub has various workstreams that operate in a matrixed structure and collectively contribute to achieving the objectives, outcomes, and impact of the programme. This exciting opportunity has emerged as part of the anticipated introduction of a new programme workstream, for which R4D is seeking a Workstream Lead (based in the UK) and two Sr. Innovation Officers who will be based in-country (this role). The Sr. Innovation Officers will support the Workstream Lead to develop the workstream strategy and drive successful implementation to a high standard.The ’Demand-Led’ workstream will focus on identifying truly local and demand-driven challenges in low/middle-income contexts which can be addressed through the application of frontier technology solutions. We define ‘demand’ as the request / articulation of interest for a particular product or service (the innovation) by potential adopters of the innovation (which could include governments, civil society and/or target users in the general population).The Sr. Innovation Officer will work collaboratively with FCDO country posts (TBC but most likely Ghana, Kenya and/or Ethiopia) and their local ecosystem network (Governments, multi/bi- laterals, CSOs and NGOs) to explore and identify demand-led solutions. Within 12 months the Lead and Sr. Innovation Officers, with the FCDO and key stakeholders, will move through the following phases of an innovation framework and produce associated innovation tools, resources and methods:• Scope - Narrowing down of sector and thematic priorities.• Explore - Researching and articulating multi-dimensional demand; Deep exploration of potential frontier tech innovation; innovation ecosystem analysis – understanding ecosystem maturity and readiness to support/adopt an innovative solution• Design - Co-design of the tech innovation/solution with local change agents.The Sr. Innovation Officer plays a critical role in networking and building strategic relationships in-country, working with FCDO to mobilise the local network/ecosystem, identify key stakeholders and support them to explore the potential of emerging technologies to address local development challenges. These roles will identify opportunities where other (formal and informal) partnerships could be formed, and will support the Workstream Lead in the delivery of strategic innovation workshops and will often lead the facilitation of these workshops.The Sr. Innovation Officer will contribute to the technical delivery of innovation resources, tools and frameworks to support both the progression of the innovation phases mentioned above, and the development of key innovation skills and attitudes, especially for FCDO staff.The right person for this role will be an excellent networker and able to build strategic relationships, an entrepreneurial and highly organised individual who delivers high-quality work. They will have a strong track record of managing a range of stakeholders and working on projects and programmes involving detailed work planning, collaboration across geographically disbursed teams, funder engagement, management of multiple partnerships (including with innovation and / or public sector actors), risk management, and ensuring the production of high-quality deliverables.The role will report to the FT Hub Programme Manager (based in London). ResponsibilitiesInnovation Practice Strategy & ManagementSupport the development of the strategy for the Demand-Led workstream.Contribute to the development of innovation methods, tools, and resources.Represent the Innovation Practice and R4D and FT Hub at meetings, conferences and events as required.Project / programme managementManage in-country work plans with the Workstream Lead and deliver them on time and to a high standard.Support management of the workstream budgetLead development of high-quality technical innovation deliverables that support the progression of the workstream project plans.Proactively identify and manage risks and issues and manage sensitive topics and issues with empathy to achieve preferred outcomes.Contribute to funder reporting, for example contribute to formal Quarterly or Annual Reviews.Contribute to operational processes such as procurement and budgeting, as and when requested by the Lead.Stakeholder engagement and managementEstablish and maintain a strong collaborative partnership with the FCDO, particularly the relevant country post.Develop and manage strong relationships with key ecosystem stakeholders in country and identify opportunities to forge formal and informal working partnerships.Identify creative ways to develop knowledge and understanding of how emerging technologies can be applied to development challenges.Create crisp, impactful content and effectively adapt it for presentation to relevant audiences.Plan and lead engaging and productive meetings and workshops with key local stakeholders with support from the Workstream Lead.Technical inputIndependently leads development of technical / analytical products such as articles, reports, tools and frameworks including effectively structuring complex analytical problems and high-quality qualitative and quantitative analytics.If necessary, manage local external partners to produce technical deliverables and provide direction on the content, structure, etc.Provide technical and quality review of project deliverables as required. Qualifications and experienceBA/BSc with 7+ years of experience. The qualification would ideally be in global development, public health/administration, business/management, or another relevant field. Candidates with other qualifications offering equivalent levels of experience may also be considered.Deep understanding of the local innovation ecosystem and demonstratable relationships established with key stakeholders in the local innovation ecosystem.Programme and project management experience in global developmentExperience of designing and facilitating workshops with a range of stakeholders.Impeccable writing, communication and presentation skills (e.g. in-person/virtual presentations, meeting facilitation, etc.) for high-level stakeholders.Demonstrated experience of working in a matrixed environment across multiple programmes / projects.Demonstrated ability to cultivate partnerships with a diversity of different development actors - both country and global levels.Willingness to travel occasionally based on project needs. Candidates must be legally authorised to work in Kenya / Ghana / Ethiopia.Highly DesirableExperience working in the field of Technology Innovation in low-middle income contexts.Experience managing components of FCDO and/or other large donor funded programmes.Sectoral experience in areas of climate, health, education or nutrition.Experience developing high-quality innovation tools and resources. Understanding of the innovation and scaling process and innovation ecosystems. Experience working directly with innovators/entrepreneurs and/or other innovation ecosystem actors. Experience with innovation methodologies such as user centered design / agile / adaptive learning. A professional qualification in project / programme management.Strong candidates will have demonstrated experience of being a strategic and creative problem solver, with a high level of organisation and attention to detail. They will be able to work independently in a fast-changing environment, taking initiative and balancing competing demands. The role requires a highly collaborative and approachable team member who is enthusiastic about supporting the Innovation team and working closely with others at R4D.With many of the initiatives within our portfolio at an exciting stage of their development/implementation, we are eager to find someone who is able to start as soon as possible. As a result, we will be interviewing candidates on a rolling basis as we receive strong applications.Results for Development is an EOE/M/F/Vet/Disabled/Affirmative Action Employer committed to fosteringand nurturing an energetic, collaborative and diverse workforce. R4D provides market-competitive salaries and comprehensive employee benefits.

Addis Ababa, Ethiopia
Oxfam GB
Country: Ethiopia
Organization: Oxfam GB
Closing date: 31 May 2024
KEY RESPONSIBILITIES
1. Program development and delivery
Under the leadership of the Country Director, provides overall strategic and technical leadership in the revising, planning, budgeting, and implementation of the Oxfam Country Strategy
Ensures the delivery of a country program with demonstrable impact and is accountable for ensuring that the programme meets overall program quality and learning standards.
Manages and is accountable for the programme budget including responding to high-level management and variance reports.
Working with the Program Quality and Learning Manager, develop, implement, and embed, a knowledge management system, that will ensure the sharing of knowledge across the program, other country programs, and the broader confederation.
Oversees the development of program and project improvement plans, to ensure effective and timely implementation of the projects and program.
Working closely with the Business Development Manager, identify opportunities for funding to ensure the financial sustainability of the country programme of Oxfam in Ethiopia
Develop a comprehensive understanding of Oxfam’s partnership approach, including work with coalitions and networks, adopting a strategic, proactive perspective on how to achieve partnerled approaches to achieve sustainable change
Oversee the partner portfolio, with specific reference to the identification of both implementing and strategic partners and building and maintaining these relationships
Leads the development of country-level programme reporting – facilitating Programme Managers and other team members’ contributions to reporting, consolidating programme reports and providing high-level strategic analysis of programme impact
Directs and coordinates external program engagement
Strong links between development programmes, humanitarian preparedness and response and policy and advocacy interventions
Ensures that all work is carried out in a way that is sensitive to community needs and gender issues. In particular, promote the full and equal participation of women in all aspects of the work
Assist the programme team to develop, finalise and closely monitor their programme(s) budget
Work closely with the Finance Department to ensure effective financial and budgetary control of the programmes, according to OI’s policy and procedures
2. Coordination, networking, and representation

Provides strategic leadership and management of Oxfam’s programme in the country including all development, advocacy, and humanitarian programming to maximise our influence and impact


Coordinate and lead Oxfam’s one program in Ethiopia ensuring it delivers on the Oxfam Country Strategy vision and objectives and championing the new ways of working embodied in the Oxfam
3. People development and management


Strategic management and thought leadership


Ensures that team members have access to staff development opportunities, identifies and addresses capacity gaps and provides ongoing counselling and support to team members


Motivate and support the Programme Team, providing leadership, inspiration, capacity building and guidance and ensuring that the management of the team is in line with Oxfam’s HR policies and procedures.


Establish effective relations with programme managers and other managers at all levels for the application of matrix management responsibility of Programme and Programme Support staff based in operating locations.


Ensure all programme teams have set annual performance objectives and perform quarterly and annual performance appraisals as per the Let’s Talk Process


Manage and support the Programme Team to deliver on the OCS (Oxfam Country Strategy), providing leadership, inspiration and guidance and ensuring that the management of the team is in line with Oxfam’s HR policies and procedures
4. Leadership and Management


To provide direct support to the Country Director, and the Programme Managers in the field on all matters of program and grants management with a view to ensuring quality program development and implementation standards are met.


Leadership, management, negotiation, and coordination skills (of people and projects) in a complex multi-stakeholder, networked, global and largely virtual environment


Provide leadership to the programme team, ensuring the best possible support to the programme and advice to the country management team.


Liaising with managers in the country in order to resolve problems related to the effective functioning of the program function.
SKILS, Experience, Knowledge & Competencies :


Postgraduate from a recognized university/ college in International Development, Sustainable Livelihoods, Humanitarian / Programme Management, or any other area that can bring added value to the job.


Relevant programme management experience of at least 10 years, preferably in an international NGO/operational UN agency/equivalent, out of which at least 7 years should be senior leadership/managerial experience


A minimum of seven years of experience in the field leading development and humanitarian programmes in one or more challenging contexts in developing countries.


Good understanding of development issues in general with significant knowledge and experience in one of the fields of (a) sustainable livelihoods and resilience, b) gender and development


Good managerial skills to coordinate the Ethiopia program team to deliver on the Oxfam Country Director objectives.


Ability to coach on the building of strong, credible relationships with international and local NGOs, government associations, business leaders and communities


Ability to adjust to constantly changing situations while maintaining focus on delivery and follow-through


Strong analytical and conceptual thinking skills; able to understand complex issues and translate them into simple, workable actions and plans


Ability to think strategically, work creatively, effectively and in an innovative manner


Commitment to Oxfam’s overall aims and policies and experience of promoting women’s rights and those of marginalised people in all aspects of Oxfam’s work in Ethiopia.


Proven analytical and conceptual thinking, high-level research, project management knowledge and skills and experience using participatory tools and methodologies for assessment, programme identification, implementation, monitoring and evaluation


Comprehensive knowledge and experience of development programs, humanitarian response and advocacy and campaigning.


Knowledge of capacity building, learning and development activities and how to create a learning and sharing environment with a strong knowledge management basis


Strong analytical and conceptual thinking skills; able to understand complex issues and translate them into simple, workable actions and plans


Persuasive influencing, motivation, team building, and facilitation skills


Good understanding of management roles and dynamics in organizations


Developing organizational strategies and plans for communication and measuring effectiveness


Experience in managing and developing others, including direct line management


Experience in leading and managing conflict resolution


Ability to liaise with a wide range of people, both internally and externally at very senior levels (OI, Executing Affiliate, and other senior organizational leaders) with credibility, tact, and diplomacy


Excellent interpersonal and negotiation skills with a demonstrable ability to lead, influence and motivate others.


Strong verbal and written communication skills, able to explain complex technical/legal issues, and build a considered analysis of taking different approaches


Excellent in the use of computers and Microsoft, especially spreadsheets (Excel), accounting packages, word processing (Word) and PowerPoint. Competent in the use of email packages.


Excellent personal communication skills, in written and verbal English, with high-impact influencing and persuasive skills. Able to use different approaches to achieve followership.


Flexibility in terms of travel and working hours is a requirement of this role with the possibility of working away from the office for periods of up to 2 weeks at a time

How to applyAs part of your online application, please upload your up-to-date CV and Cover Letter explaining your suitability against the essential criteria in the job profile through: www.ethiojobs.net and using Oxfam's internal /External application portal: https://jobs.oxfam.org.uk/ or https://jobs.oxfam.org.uk/vacancy/19373/description on or before May 31, 2024.
Kindly note that only shortlisted candidates will be contacted.

Addis Ababa, Ethiopia
Oxfam GB
Country: Ethiopia
Organization: Oxfam GB
Closing date: 31 May 2024
KEY RESPONSIBILITIES
1. Program development and delivery
Under the leadership of the Country Director, provides overall strategic and technical leadership in the revising, planning, budgeting, and implementation of the Oxfam Country Strategy
Ensures the delivery of a country program with demonstrable impact and is accountable for ensuring that the programme meets overall program quality and learning standards.
Manages and is accountable for the programme budget including responding to high-level management and variance reports.
Working with the Program Quality and Learning Manager, develop, implement, and embed, a knowledge management system, that will ensure the sharing of knowledge across the program, other country programs, and the broader confederation.
Oversees the development of program and project improvement plans, to ensure effective and timely implementation of the projects and program.
Working closely with the Business Development Manager, identify opportunities for funding to ensure the financial sustainability of the country programme of Oxfam in Ethiopia
Develop a comprehensive understanding of Oxfam’s partnership approach, including work with coalitions and networks, adopting a strategic, proactive perspective on how to achieve partnerled approaches to achieve sustainable change
Oversee the partner portfolio, with specific reference to the identification of both implementing and strategic partners and building and maintaining these relationships
Leads the development of country-level programme reporting – facilitating Programme Managers and other team members’ contributions to reporting, consolidating programme reports and providing high-level strategic analysis of programme impact
Directs and coordinates external program engagement
Strong links between development programmes, humanitarian preparedness and response and policy and advocacy interventions
Ensures that all work is carried out in a way that is sensitive to community needs and gender issues. In particular, promote the full and equal participation of women in all aspects of the work
Assist the programme team to develop, finalise and closely monitor their programme(s) budget
Work closely with the Finance Department to ensure effective financial and budgetary control of the programmes, according to OI’s policy and procedures
2. Coordination, networking, and representation

Provides strategic leadership and management of Oxfam’s programme in the country including all development, advocacy, and humanitarian programming to maximise our influence and impact


Coordinate and lead Oxfam’s one program in Ethiopia ensuring it delivers on the Oxfam Country Strategy vision and objectives and championing the new ways of working embodied in the Oxfam
3. People development and management


Strategic management and thought leadership


Ensures that team members have access to staff development opportunities, identifies and addresses capacity gaps and provides ongoing counselling and support to team members


Motivate and support the Programme Team, providing leadership, inspiration, capacity building and guidance and ensuring that the management of the team is in line with Oxfam’s HR policies and procedures.


Establish effective relations with programme managers and other managers at all levels for the application of matrix management responsibility of Programme and Programme Support staff based in operating locations.


Ensure all programme teams have set annual performance objectives and perform quarterly and annual performance appraisals as per the Let’s Talk Process


Manage and support the Programme Team to deliver on the OCS (Oxfam Country Strategy), providing leadership, inspiration and guidance and ensuring that the management of the team is in line with Oxfam’s HR policies and procedures
4. Leadership and Management


To provide direct support to the Country Director, and the Programme Managers in the field on all matters of program and grants management with a view to ensuring quality program development and implementation standards are met.


Leadership, management, negotiation, and coordination skills (of people and projects) in a complex multi-stakeholder, networked, global and largely virtual environment


Provide leadership to the programme team, ensuring the best possible support to the programme and advice to the country management team.


Liaising with managers in the country in order to resolve problems related to the effective functioning of the program function.
SKILS, Experience, Knowledge & Competencies :


Postgraduate from a recognized university/ college in International Development, Sustainable Livelihoods, Humanitarian / Programme Management, or any other area that can bring added value to the job.


Relevant programme management experience of at least 10 years, preferably in an international NGO/operational UN agency/equivalent, out of which at least 7 years should be senior leadership/managerial experience


A minimum of seven years of experience in the field leading development and humanitarian programmes in one or more challenging contexts in developing countries.


Good understanding of development issues in general with significant knowledge and experience in one of the fields of (a) sustainable livelihoods and resilience, b) gender and development


Good managerial skills to coordinate the Ethiopia program team to deliver on the Oxfam Country Director objectives.


Ability to coach on the building of strong, credible relationships with international and local NGOs, government associations, business leaders and communities


Ability to adjust to constantly changing situations while maintaining focus on delivery and follow-through


Strong analytical and conceptual thinking skills; able to understand complex issues and translate them into simple, workable actions and plans


Ability to think strategically, work creatively, effectively and in an innovative manner


Commitment to Oxfam’s overall aims and policies and experience of promoting women’s rights and those of marginalised people in all aspects of Oxfam’s work in Ethiopia.


Proven analytical and conceptual thinking, high-level research, project management knowledge and skills and experience using participatory tools and methodologies for assessment, programme identification, implementation, monitoring and evaluation


Comprehensive knowledge and experience of development programs, humanitarian response and advocacy and campaigning.


Knowledge of capacity building, learning and development activities and how to create a learning and sharing environment with a strong knowledge management basis


Strong analytical and conceptual thinking skills; able to understand complex issues and translate them into simple, workable actions and plans


Persuasive influencing, motivation, team building, and facilitation skills


Good understanding of management roles and dynamics in organizations


Developing organizational strategies and plans for communication and measuring effectiveness


Experience in managing and developing others, including direct line management


Experience in leading and managing conflict resolution


Ability to liaise with a wide range of people, both internally and externally at very senior levels (OI, Executing Affiliate, and other senior organizational leaders) with credibility, tact, and diplomacy


Excellent interpersonal and negotiation skills with a demonstrable ability to lead, influence and motivate others.


Strong verbal and written communication skills, able to explain complex technical/legal issues, and build a considered analysis of taking different approaches


Excellent in the use of computers and Microsoft, especially spreadsheets (Excel), accounting packages, word processing (Word) and PowerPoint. Competent in the use of email packages.


Excellent personal communication skills, in written and verbal English, with high-impact influencing and persuasive skills. Able to use different approaches to achieve followership.


Flexibility in terms of travel and working hours is a requirement of this role with the possibility of working away from the office for periods of up to 2 weeks at a time

How to applyAs part of your online application, please upload your up-to-date CV and Cover Letter explaining your suitability against the essential criteria in the job profile through: www.ethiojobs.net and using Oxfam's internal /External application portal: https://jobs.oxfam.org.uk/ or https://jobs.oxfam.org.uk/vacancy/19373/description on or before May 31, 2024.
Kindly note that only shortlisted candidates will be contacted.

Addis Ababa, Ethiopia
SAFARICOM
Role purpose:
The position holder will provide technical expertise in Infrastructure for the Cloud Infrastructure Systems, deployment, monitoring and administration of Safaricom Linux, Windows, VMware, Storage Systems, Virtualization, Container Platforms, Openstack, Network Functions platforms & providing operational support for all cloud infrastructure solutions as well as capacity enhancements in a 24/7 shift basis model.
Provide support on Telco and IT Cloud infrastructure Platforms on VMware products with extensive Container and Virtual Network Functions.
 
Key accountabilities and decision ownership:
 
·        Service Quality Management: Ensure Infrastructure and Cloud platforms perform within or exceed KPIs, ensure ability of the system to support specific forms of traffic, and to support end user experience. The same should be tracked using SLAs.
·         Cloud Infrastructure capacity reviews and services resources run as per expected KPIs.
·         Resolve faults on all systems deployed for Cloud, Infrastructure, containers and container management platforms.
·         Escalate to supplier if needed and follow up until resolution.
·         Quick Turnaround time to resolve emerging threats and vulnerability issues.
·         Develop & utilize new products & service acceptance criteria. Active participation in the section to enable team meet sectional and departmental Goals and objectives.
 
Key accountabilities and decision ownership:
 
·         Service Quality Management: Ensure Infrastructure and Cloud platforms perform within or exceed KPIs, ensure ability of the system to support specific forms of traffic, and to support end user experience. The same should be tracked using SLAs.
·         Cloud Infrastructure capacity reviews and services resources run as per expected KPIs.
·         Resolve faults on all systems deployed for Cloud, Infrastructure, containers and container management platforms.
·         Escalate to supplier if needed and follow up until resolution.
·         Quick Turnaround time to resolve emerging threats and vulnerability issues.
·         Develop & utilize new products & service acceptance criteria. Active participation in the section to enable team meet sectional and departmental Goals and objectives.
 
Core competencies, knowledge and experience:
 
·         Consciously takes steps to make the most of every conversation/interaction
·         Identifies people’s needs, interests and motives to be able to influence the decisions they make
·         Communicates simply to excite and engage people
·         Pro-actively adapts own style and approach to build rapport, and work with others more effectively
·         Builds and maintains strong relationships and networks
 
Creativity and Innovation
·         Finds creative ways to exploit opportunities and solve problems
·         Takes risks and pushes what is possible
·         Experiments with unorthodox approaches
 Business Know how
·         Uses data and research to make decisions that are competitively and financially robust
·         Balances current and future needs
·         Thinks and acts like an owner of the business 
·         Acts in line with legal, regulatory, professional and ethical standards
 
Working with Change
·         Responds flexibly to changing situations
·         Manages the business and people aspects of change to drive performance
 
Project & Programme Management
·         Defines scope and deliverables in terms of time, cost, quality and business benefit 
·         Schedules activity and identifies resource needs, dependencies and synergies  
·         Evaluates progress, mitigates risks and addresses issues
 
Functional Competencies:
·          
Must have technical / professional qualifications:
·         Graduate/Degree in computer science/Electrical Engineering /Information Technology or Engineering.
·         3+ years’ experience in  Windows, Linux  and cloud Infrastructure environment administration.
·         Certification in RedHat Linux- RHCSA or RHCE.
·         Certifications in VMware DC- VCP.
·         Certification on Kubernetes (CKA)
·         Good understanding of System Administration Techniques - e.g. OS Performance, Windows, Virtualization, Linux enterprise, server/ storage and cloud infrastructure.
·         Experience in Openstack and contarization platiforms.
·         Experience with Container/PaaS orchestration/management platforms such as Kubernetes, OpenShift, CloudFoundry and Tanzu.
·         Extensive knowledge of Virtual Network Functions
·         Experience in Brocade SAN Platforms (SAN Switches and Storage).
·         Experience in Cloud and Infrastructure environments.
.         Good knowledge of Agile and its working ways.
·         Strong oral, written, interpersonal communication and leadership skills.
 
Desired
·         Good problem-Solving Skills
·         Team Player
·         Ability to work under no supervision.
·         Willing to learn about new technologies.
·         Knowledge in Cloud Infrastructure domain
Key performance indicator:
·         Ensure planned works are timely completed to 100% level of accuracy >97.5% of the time.
·         Timely and accurate proactive support on new and existing systems and/or service enhancements as per business needs.
·         Delivery of projects in a timely manner with stability.
·         All other problems to be resolved & escalated within agreed tolerances. Response must be acceptable to the business.
·         Resolution of Infrastructure and cloud solutions faults and prioritizing depending on the severity.
·         Clearance updates captured in remedy for all resolved faults.
·         Optimal systems performance and achievement of 99.99% system availability.
·         Over 90% change success rate on migrations, integration and implementation of IT systems.
·         Compliance with security minimum baseline standards.
·         Production of ad-hoc exception reports and weekly system status reports.
·         Timely resolution of issues as per agreed SLA.
·         Up to date documentation on all systems. Documentation should be current to one week.
·         Accurate and timely weekly reports on tasks handled/assigned.
·         Root course analysis reports on IT infrastructure technical issue
 
How To Apply:
 
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.
 
The closing date for receiving applications is   Wednesday May 1, 2024, 5:00pm
 

Addis Ababa, Ethiopia
SAFARICOM
Role purpose:
The position holder will provide support and technical expertise in Infrastructure for the Cloud Infrastructure Systems, monitoring, and administration of Safaricom Linux, Windows, VMware, Storage Systems, Virtualization, Containerization, Network Functions & providing operational support for all cloud infrastructure solutions as well as capacity enhancements.
The role holder will provide support on end-to-end infrastructure monitoring, SLA management, change management process, Patch management and Security schedules processes.
 
Key accountabilities and decision ownership:
 
·         Service Quality Management: Ensure Infrastructure and Cloud platforms perform within or exceed KPIs, ensure ability of the system to support specific forms of traffic, and to support end user experience.
·         Cloud Infrastructure capacity reviews and services resources run as per expected KPIs.
·         End to end monitoring, support and accountability for systems and applications monitoring and availability while adhering to MTTR and set SLA thresholds.
·         Resolve faults on all systems deployed for Cloud, Infrastructure, containers, and container management platforms.
·         Escalate to supplier if needed and follow up until resolution.
·         Quick Turnaround time to resolve emerging threats and vulnerability issues.
·         Active participation in the section to enable team meet sectional and departmental goals and objectives.
·         Ensuring product roadmaps KPIs are met.
·         SLA management with any Managed Services Vendor.
·         Integration with Change Management and Incident management teams centrally tracking all the issue.
·         Raising Cases to L3 Support to OEM and Products engineering teams.
·         RCA update and documentation provisioning to all issues.
·         24/7 Reporting.
·         Backup Operations, Day 2 operations management tasks.
 
Core competencies, knowledge and experience:
Business Competencies:
Working With Others
·         Consciously takes steps to make the most of every conversation/interaction
·         Identifies people’s needs, interests and motives to be able to influence the decisions they make
·         Communicates simply to excite and engage people
·         Pro-actively adapts own style and approach to build rapport, and work with others more effectively
·         Builds and maintains strong relationships and networks
 
Creativity and Innovation
·         Finds creative ways to exploit opportunities and solve problems
·         Takes risks and pushes what is possible
·         Experiments with unorthodox approaches
 
 Business Know how
·         Uses data and research to make decisions that are competitively and financially robust
·         Balances current and future needs
·         Thinks and acts like an owner of the business 
·         Acts in line with legal, regulatory, professional and ethical standards
 
Working with Change
·         Responds flexibly to changing situations
·         Manages the business and people aspects of change to drive performance
 
Project & Programme Management
·         Defines scope and deliverables in terms of time, cost, quality and business benefit 
·         Schedules activity and identifies resource needs, dependencies and synergies  
·         Evaluates progress, mitigates risks and addresses issues
 
        
Must have technical / professional qualifications:
·         Graduate/Degree in computer science/Information Technology or Engineering.
·         3+ years’ experience in  Windows, Linux  server  and Cloud Infrastructure environment administration.
·         Exposure to Cloud Infrastructure monitoring solutions i.e. Splunk, ELK, Prometheus and grafana & others.
·         Good understanding of System Administration Techniques - e.g. OS Performance, Windows, Virtualization, Linux enterprise, server/ storage and cloud infrastructure, Virtual Network Functions and Container Network Functions.
·         Experience in Systems, Infrastructure and application monitoring and performance tuning.
·         Experience in backup operations, strategies and BCP policies.
·         Knowledge of networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, traceroute etc).

Good understanding of agile principles and methodologies.
Strong understanding of IT management best practice frameworks, such as ITIL.

·         Strong oral, written, interpersonal communication and leadership skills.
 
Desired
·         Good problem-solving Skills
·         Team Player
·         Ability to work under no supervision.
·         Willing to learn about new technologies.
·         Knowledge in Cloud Infrastructure domain
 
 
How To Apply:
 
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.
 
The closing date for receiving applications is   Wednesday May 1, 2024, 5:00pm

Addis Ababa, Ethiopia
SAFARICOM
Role purpose:
The position holder will provide subject Matter Expertise in designing, building, delivery and support of IT and Telco Private Cloud and Data Center Core Infrastructure for business operation services.
Role purpose:
The position holder will provide subject Matter Expertise in designing, building, delivery and support of IT and Telco Private Cloud and Data Center Core Infrastructure for business operation services.
The main duties are:
·         Responsible for building, maintaining and supporting high-performance, fault-tolerant, scalable and distributed cloud and infrastructure solutions..
·         Responsible for interfacing with application support teams to ensure applications fit within the infrastructure with scalability, reliability and security designed and implemented from the onset and also in defining road maps for the solutions.
·         Responsible for reviewing cloud technologies and defining digital transformation models and roadmaps.
·         Provide expertise in Administering, configuring and troubleshooting private or cloud-based servers running on Microsoft Windows and Unix/Linux in physical, virtualized or containerized environment.
·         Vendor management and SLA enforcement to ensure they deliver world class Cloud Infrastructure services to the business.
·         Lead in automation of infrastructure at massive scale to support scaling of digital services and as well as adoption of new technologies within Infrastructure and cloud support team.
·         Role includes implementation of tactical service improvements, upgrades and system patching.
·         Analysis of server hardware and operating system software and Active Directory.
·         Provide Expertise in Planning, designing, implementation and support of Container Platforms with Micro-services technologies.
·         Liaise with users, hardware and software vendors and internal systems owners to fine tune systems hardware and software for all systems.
·         Provide Expertise in ensuring critical business workloads, Applications, Databases, Backup platforms operate optimally and efficient.
·         Technical support for assigned company initiatives and projects. Participation in feasibility studies and testing for new IT infrastructure components.
·         Maintenance of systems documentation and procedures.
Key accountabilities and decision ownership:
·         Service Quality Management: Ensure Infrastructure and Cloud platforms perform within or exceed KPIs, ensure ability of the system to support specific forms of traffic, and to support end user experience. The same should be tracked using SLAs.
·         Resolve faults on all systems deployed for Cloud, Infrastructure, containers and container management platforms.
·         Escalate to supplier if needed and follow up until resolution.
·         Quick Turnaround time to resolve emerging threats and vulnerability issues.
·         Develop & utilize new products & service acceptance criteria. Active participation in the section to enable team meet sectional and departmental Goals and objectives.
·         Have a full understanding of the defined performance indicators, assign tasks, and objectives set.
Core competencies, knowledge and experience:
Business Competencies:
Working With Others
·         Consciously takes steps to make the most of every conversation/interaction
·         Identifies people’s needs, interests and motives to be able to influence the decisions they make
·         Communicates simply to excite and engage people
·         Pro-actively adapts own style and approach to build rapport, and work with others more effectively
·         Builds and maintains strong relationships and networks
Operational Excellence
·         Targets effort and resources on high-value, high impact activity  
·         Focuses on achieving maximum performance and driving continuous improvement in operations.
·         Thinks about processes and problems cross-functionally and end-to-end
·         Uses knowledge of products, technology, process, systems and policy to solve problems
Creativity and Innovation
·         Finds creative ways to exploit opportunities and solve problems
·         Takes risks and pushes what is possible
·         Experiments with unorthodox approaches
Business Know-how
·         Uses data and research to make decisions that are competitively and financially robust
·         Balances current and future needs
·         Thinks and acts like an owner of the business 
·         Acts in line with legal, regulatory, professional and ethical standards
Working With Change
·         Responds flexibly to changing situations
·         Manages the business and people aspects of change to drive performance
Project and Programme Management
·         Defines scope and deliverables in terms of time, cost, quality and business benefit 
·         Schedules activity and identifies resource needs, dependencies and synergies  
·         Evaluates progress, mitigates risks and addresses issues
Functional Competencies:
Architecture and Design
·         Translates business and customer requirements into technology requirements
·         Defines architecture and design of systems and define roadmaps of solutions to meet current and future business needs
Service and solution development
·         Develops systems, services and solutions to agreed specifications.
·         Provide services with customer needs in mind.
Testing and Evaluation
·         Defines test cases and acceptance criteria based on user requirements as well as evaluation for for new technologies.
·           Reports and interprets test results  Assesses the effectiveness of tests and testing tools as and when needed.
Implementation and integration
·         Installs, configures, integrates and optimises systems, services and solutions
System, Service and Information Security
·         Implements best practice security measures to ensure the integrity and continuity of systems, services and information   Monitors security compliance
Optimisation
·         Monitors systems and services to identify performance issues 
·         Diagnoses problems to clarify faults and recommend solutions 
·         Restores systems and services to normal operation
·         Performs routine and non-routine maintenance to keep systems and services running  
·         Takes action to prevent and minimise the impact of incidents, and improve reliability
·         Defines RoadMaps for Operations technologies
 
Working with partners
·         Works effectively with suppliers and partners to influence their plans and maximise value delivery from the relationship.
 
Must have technical / professional qualifications:
·         BSc Degree in Computer science, Computer Technology/ Electrical engineering.
·         5+ years’ experience in infrastructure support and/or planning in an environment with mixed VMware, Redhat virtualization.
·         Cloud Infrastructure Certifications i.e. VMWare Data Center Certifications, RHCSA, RHCE
·         4 years experience in Virtualization and Cloud platforms with exposure to Telecom Virtualized functions.
·         Experience in Openstack and contarization platiforms.
·         Experience with Container/PaaS orchestration/management platforms such as Kubernetes, OpenShift, CloudFoundry and Tanzu.
·         Extensive knowledge of Virtual Network Functions
·         Extensive knowledge of enterprise Linux and windows Operating Systems.
·         Extensive experience on Cloud and Infrastructure Operations Activities.
·         Extensive experience on Cloud Applications operations and Managements.
·         Experience in backup Strategies and BCP policies.
·         Experience in Database Operations and Management
·         Good Knowledge on Vendor Management and SLA enforcement.
·         Experience with Configuration Management eg Chef, Ansible.
·         Good understanding of build tools, CI/CD, Devops and Agile principles
·         Cloud knowledge and integration models.
·         Strong oral, written, interpersonal communication and leadership skills
 
How To Apply:
 
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.
 
The closing date for receiving applications is   Wednesday May 1, 2024, 5:00pm