• "ፍቅር ክትባት አይደለም " //ቅዳሜ መዝናኛ//@ArtsTvWorld #relationshipadvice #Healing #relationships
    "ፍቅር ክትባት አይደለም " //ቅዳሜ መዝናኛ//@ArtsTvWorld #relationshipadvice #Healing #relationships
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  • Psychic love spells +1 (732) 712-5701 In Bridgeport, CT Bring back lost lover Psychic Reading Hex.

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    Psychic love spells +1 (732) 712-5701 In Bridgeport, CT Bring back lost lover Psychic Reading Hex. Psychic love spells In Bridgeport, CT Remove Bad luck from homes Love Spells Bring back lost lover spells Protection spells Astrology Readings To Get your Ex-Lover back Medium Near Me Black Magic Cleansing Psychic Readings Hex spells Cleanse| Black Magic spells Witchcraft Spells Spell Caster lost love spells Marriage spells Divorce spells Attraction spells. These working love spells are designed to bring back lost love, make an ex come back and reignite the passion in a relationship. Along with this, Baba Mumba is also offering free binding spells to help individuals bring back exes and make them stay. When a relationship ends, it can leave a person feeling heartbroken. This is where Baba Mumba's powerful love spells come in. With years of experience Baba Mumba has crafted powerful love spells that can help individuals get their ex back and mend their broken love relationships. Anyone who is looking for love problem solutions like getting back an ex or returning a lost lover or problems related to love may take his guidance and can help someone to fix a broken love relationship. The love binding spells offered by Baba Mumba are designed to create a strong and unbreakable bond between two individuals. These powerful love spells not only bring back an ex but also make them stay and commit to the relationship. With the help of these powerful love spells, individuals can overcome any obstacles and challenges in their relationship. His powerful love spells and free binding spells have helped many individuals reunite with their ex and create a stronger relationship. Baba Mumba's powerful love spells have a high success rate and have been praised by many satisfied clients. These love spells are not just about getting an ex back, but they also focus on strengthening the relationship. With Baba Mumba's powerful love spells, individuals can have a second chance at love and create a happy future with their ex. For more information on Baba Mumba's powerful love spells and free binding spells, please visit their website or contact them directly. Let Baba Mumba help bring back your ex and create a loving relationship. Baba Mumba, a leading online platform for professional love spell casters, is now offering powerful love spells to help individuals find their true love. With the increasing demand for love spells, Baba Mumba has become the go-to destination for those seeking effective love spells. A new love spell has been revealed that claims to bring your ex-lover back to you, even if they are currently with someone else or have been out of communication. This simple powerful love spell has been gaining attention for its success in reuniting couples. The powerful love spell, which has been kept secret for years, is now being shared by a famous love spell caster who claims to have helped numerous individuals in getting their ex back. According to the love spell caster, the powerful love spell works by creating a strong desire and longing in the ex-partner, making them miss their former lover and ultimately leading them back to them. Many people have already tried this powerful love spell and have reported positive results. One user, who wishes to remain anonymous, shared their experience saying, "I was heartbroken when my ex left me for someone else. But after casting this spell, my ex came back to me and we are now happily together again. I couldn' I don't believe it at first, but this spell truly works." About; Baba Mumba; A famous voodoo love spell caster has been making waves in the world of love and relationships with his powerful love spells that have helped millions of individuals rekindle broken relationships, get back their ex-lovers, and even bring back old flames.
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  • Addis Ababa, Ethiopia
    Development Aid
    Country: Ethiopia
    Organization: Development Aid
    Closing date: 6 Jun 2024
    Job Title: Director of East Africa Operations
    Location: Addis Ababa, Ethiopia
    Sector: Non-profit & Government
    Role: Leadership & Partnership Development
    Vacancy Description
    We are seeking a dynamic individual to join our team as the Director of East Africa Operations. Our organization is dedicated to the ambitious mission of regreening Africa and mitigating climate change impacts, all while fostering local community empowerment. With offices in Amsterdam, the Netherlands, and Addis Ababa, Ethiopia, our East Africa regional office (EARO) serves as a pivotal hub for coordinating our efforts across the continent.
    About the Role
    As the Director of East Africa Operations, you will play a critical role in driving our organization's growth and impact in landscape restoration. Your responsibilities will encompass two main areas:
    Firstly, you will oversee the smooth operation of EARO, ensuring a positive and supportive environment for our dedicated team members. This includes maintaining our organizational culture, aligning with company values, and facilitating effective communication between the Addis Ababa and Amsterdam offices. Additionally, you will be responsible for operational logistics, safety protocols, and providing leadership to the EARO team.
    Secondly, you will lead our efforts in partnership development, identifying and cultivating relationships with stakeholders who can further our regreening objectives. Collaborating closely with our Business Development team and Executive Board, you will scout potential partners, engage in strategic discussions, and coordinate partnership initiatives that align with our mission.
    Key Responsibilities
    * Uphold and promote our organizational culture, serving as a liaison between Addis Ababa and Amsterdam offices.
    * Ensure adherence to company policies and procedures, and provide guidance on HR matters, travel logistics, and security protocols.
    * Oversee day-to-day operations of EARO, including procurement, facilities management, and team welfare.
    * Provide leadership and mentorship to the EARO team, fostering a culture of collaboration and accountability.
    * Spearhead partnership development efforts, identifying opportunities for collaboration and resource mobilization.
    * Develop and nurture strategic partnerships through networking, meetings, and collaborative projects.
    * Act as a representative of the organization in various forums, both online and offline, showcasing our work and values.
    Requirements
    * Master's degree in international development, management, or environmental studies.
    * Passion for landscape restoration and sustainable development.
    * Minimum of 10 years of experience in international development, with at least 5 years in senior management roles.
    * Proven track record in partnership development and stakeholder engagement.
    * Experience working in East Africa, with a deep understanding of the region's cultural dynamics.
    * Proficiency in English; knowledge of local languages is advantageous.
    * Strong leadership, communication, and negotiation skills.
    * Ability to thrive in a fast-paced, dynamic environment and willingness to travel as needed.
    What We Offer
    * Join a globally recognized organization with a meaningful mission.
    * Opportunities for personal and professional growth in a rapidly expanding organization.
    * Engage with a diverse and talented team dedicated to making a difference.
    * Work in a well-equipped and inspiring office environment in Addis Ababa.
    * Competitive salary and comprehensive benefits package.
    We are committed to building a diverse and inclusive team, and we encourage individuals from all backgrounds to apply. If you are passionate about making a positive impact and contributing to our mission, we invite you to submit your CV and cover letter via the link below.
    How to applyWe are committed to building a diverse and inclusive team, and we encourage individuals from all backgrounds to apply. If you are passionate about making a positive impact and contributing to our mission, we invite you to submit your CV and cover letter via the link below.
    https://drs-jobs.developmentaid.org/jobs/7714/director-of-east-africa-operations
    Addis Ababa, Ethiopia Development Aid Country: Ethiopia Organization: Development Aid Closing date: 6 Jun 2024 Job Title: Director of East Africa Operations Location: Addis Ababa, Ethiopia Sector: Non-profit & Government Role: Leadership & Partnership Development Vacancy Description We are seeking a dynamic individual to join our team as the Director of East Africa Operations. Our organization is dedicated to the ambitious mission of regreening Africa and mitigating climate change impacts, all while fostering local community empowerment. With offices in Amsterdam, the Netherlands, and Addis Ababa, Ethiopia, our East Africa regional office (EARO) serves as a pivotal hub for coordinating our efforts across the continent. About the Role As the Director of East Africa Operations, you will play a critical role in driving our organization's growth and impact in landscape restoration. Your responsibilities will encompass two main areas: Firstly, you will oversee the smooth operation of EARO, ensuring a positive and supportive environment for our dedicated team members. This includes maintaining our organizational culture, aligning with company values, and facilitating effective communication between the Addis Ababa and Amsterdam offices. Additionally, you will be responsible for operational logistics, safety protocols, and providing leadership to the EARO team. Secondly, you will lead our efforts in partnership development, identifying and cultivating relationships with stakeholders who can further our regreening objectives. Collaborating closely with our Business Development team and Executive Board, you will scout potential partners, engage in strategic discussions, and coordinate partnership initiatives that align with our mission. Key Responsibilities * Uphold and promote our organizational culture, serving as a liaison between Addis Ababa and Amsterdam offices. * Ensure adherence to company policies and procedures, and provide guidance on HR matters, travel logistics, and security protocols. * Oversee day-to-day operations of EARO, including procurement, facilities management, and team welfare. * Provide leadership and mentorship to the EARO team, fostering a culture of collaboration and accountability. * Spearhead partnership development efforts, identifying opportunities for collaboration and resource mobilization. * Develop and nurture strategic partnerships through networking, meetings, and collaborative projects. * Act as a representative of the organization in various forums, both online and offline, showcasing our work and values. Requirements * Master's degree in international development, management, or environmental studies. * Passion for landscape restoration and sustainable development. * Minimum of 10 years of experience in international development, with at least 5 years in senior management roles. * Proven track record in partnership development and stakeholder engagement. * Experience working in East Africa, with a deep understanding of the region's cultural dynamics. * Proficiency in English; knowledge of local languages is advantageous. * Strong leadership, communication, and negotiation skills. * Ability to thrive in a fast-paced, dynamic environment and willingness to travel as needed. What We Offer * Join a globally recognized organization with a meaningful mission. * Opportunities for personal and professional growth in a rapidly expanding organization. * Engage with a diverse and talented team dedicated to making a difference. * Work in a well-equipped and inspiring office environment in Addis Ababa. * Competitive salary and comprehensive benefits package. We are committed to building a diverse and inclusive team, and we encourage individuals from all backgrounds to apply. If you are passionate about making a positive impact and contributing to our mission, we invite you to submit your CV and cover letter via the link below. How to applyWe are committed to building a diverse and inclusive team, and we encourage individuals from all backgrounds to apply. If you are passionate about making a positive impact and contributing to our mission, we invite you to submit your CV and cover letter via the link below. https://drs-jobs.developmentaid.org/jobs/7714/director-of-east-africa-operations
    ETCAREERS.COM
    Director of East Africa Operations (Addis Ababa, Ethiopia)
    Country: Ethiopia Organization: Development Aid Closing date: 6 Jun 2024 Job Title: Director of East Africa Operations Location: Addis Ababa, Ethiopia S
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  • Addis Ababa, Ethiopia
    Chemonics
    Country: Ethiopia
    Organization: Chemonics
    Closing date: 14 May 2024
    Chemonics seeks a Security Officer for the USAID Urban Water, Sanitation, and Hygiene (WASH) and USAID Global Health Supply Chain-Procurement and Supply (GHSC-PSM) projects in Ethiopia. A robust and effective security management platform is a key priority for Urban WASH and GHSC-PSM. Effective security management is required to sustain project activities in light of evolving security dynamics. This position is responsible for the development, implementation, and monitoring of the project’s security platform, assessing the specific security measures called for by context, threats, project vulnerabilities, and identified risks and to manage and coordinate all aspects of the security platform. The security officer should possess superior networking and diplomacy skills, risk assessment capabilities, an expansive understanding of the country context, and experience operating in high-risk environments with low-profile security techniques. This position will report to the Urban WASH Director of Finance and Operations (DFO) and PSM Director of Finance and Administration (DFA) and be based in Addis Ababa.
    Responsibilities:
    Relationship Management and Information Gathering
    Actively assess implementation risks complying with national and local government measures.
    Establish relationships, as appropriate, with local law enforcement, civil authorities, USAID/PLSO, and other organizations to obtain current information affecting the security of the activity and develop security risk assessments, journey-management protocols, and emergency-action procedures.
    Ensure compliance with Chemonics’ safety and security policies and create tailored processes and procedures to protect staff and assets.
    Exercise contacts to ‘ground-truth’ and triangulate reporting, update best practices and procedures, build project acceptance, and obtain threat and risk data where the project operates and travels.
    Threat, Risk Assessment, and Conflict Analysis
    Conduct threat and risk assessments of current and proposed program activities and geographic areas. This will include written security assessments with verbal debriefs that analyze the country context, evaluate risk, and provide specific recommendations.
    Conduct threat and risk assessments of current and proposed program activities and geographic areas. This will include written security assessments with verbal debriefs that analyze the country context, evaluate risk, and provide specific recommendations.
    Monitor and assessing regional security trends through open-source reporting and field security engagement and sharing this knowledge project staff. Monitor, assess, and analyze social, political, and/or economic events that are likely to have an impact on the trajectory or intensity of conflict.
    Implementation and Updating the Safety and Security Plan
    Work with leadership to tailor our implementation approach to local nuances, activity needs, and operational resources.
    Develop a security handbook and update the emergency action plan and staff contact lists/phone trees.
    Provide a monthly update to the project security documents and maintain the emergency contact sheet. This input shall include advice on incident response, evacuations, physical security, and information security protocols/procedures.
    Contribute to the risk mitigation plan and the risk portion of reports to USAID.
    Prepare periodic and ad hoc reports, as required by the program
    Lead Chemonics crisis and incident management response as needed in coordination with the home office response team.
    Maintain a secure communications system that allows staff to discretely and safely implement development work in all areas of project operations, organize and brief the project team, ensure staff understand the duties and responsibilities for each position, and ensure continuity.
    Ensure timely and relevant communications with staff during and after an emergency situation.
    Conduct security assessments for office premises and provide advice on security preparedness with recommended improvements and solutions.
    Advise on proper security measures for Chemonics premises and international staff residences.
    Maintain updated country knowledge to advise staff traveling outside of Addis Ababa. This will include assessing route, venue and location risk and security levels and supporting journey management.
    Ensure that the Journey Management Plan (JMP) is implemented consistently for all travels to High and Extreme risk designated areas. In consultation with the SMU, maintain and update the JPM when required, a in consultation with the SMU.
    Training
    Provide all staff with safety and security training focusing on first aid, security awareness, and hostile-environment awareness training and training on staff responsibilities under the security platform. Develop training materials for individuals to reference.
    Safety and Security Information Dissemination
    Provide security assessment inputs during the projects’ activity design cycle.
    Provide timely and accurate security information and recommendations to the Urban WASH Chief of Party (COP), PSM Country Director, DFO/DFA, Team Leader, Chemonics Home Office Project Management Unit (PMU) and the Security Management Unit (SMU). Inform staff, as necessary, of emerging security situations and the recommended response.
    Brief staff on all safety and security considerations for Chemonics personnel arriving in country from overseas and when traveling to regional locations, including information on security risks, security guidelines, communication procedures, travel precautions, emergency procedures, and movement restrictions (as needed).
    Coordinate with Operations and IT team to maintain and strengthen information security.
    Any other security-related tasks assigned by the Chief of Party and/or home office SMU.
    Coordinate with the Operations unit to conduct security assessment of suitable accommodation options for staff in Addis Ababa and in the regions where the projects implement activities
    Work closely with the fleet management specialist to advise on the travel in as far as security is concerned.
    Qualifications:
    Minimum 6 years of experience in security, risk management, and project management, with demonstrated ability to implement security platforms for civilian operations in high-risk areas.
    4 or more years’ experience working on security issues in Ethiopia. Experience throughout the country is preferred.
    Fluency in English and Amharic or other local language required.
    Demonstrated ability to generate and leverage connections to promote an accurate understanding of risk, strengthen knowledge of country context, and to bolster project planning abilities.
    Three or more years’ experience in management and oversight of security platforms that were implemented in high-threat countries and utilized low-profile techniques.
    Proven effectiveness implementing security protocols to maintain safety and successful crisis management experience.
    Ability to communicate effectively in verbal and written formats.
    Experience in training civilians on safety and security measures
    Advanced IT capabilities with experience in Word, Excel, PowerPoint, required; experience with mapping programs, alternative communication platforms, or information security requirements is beneficial.
    Bachelor’s Degree or higher in a related field of study. Additional years of experience may be accepted in lieu of a degree. Preference will be given to candidates with a high level of demonstrated professional knowledge and extensive work experience.
    How to applyPlease submit your application to [email protected]. Applications must be submitted by the end of the day on May 14th, 2024. Early applications are strongly encouraged. No telephone inquiries, please.
    Chemonics is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.
    Addis Ababa, Ethiopia Chemonics Country: Ethiopia Organization: Chemonics Closing date: 14 May 2024 Chemonics seeks a Security Officer for the USAID Urban Water, Sanitation, and Hygiene (WASH) and USAID Global Health Supply Chain-Procurement and Supply (GHSC-PSM) projects in Ethiopia. A robust and effective security management platform is a key priority for Urban WASH and GHSC-PSM. Effective security management is required to sustain project activities in light of evolving security dynamics. This position is responsible for the development, implementation, and monitoring of the project’s security platform, assessing the specific security measures called for by context, threats, project vulnerabilities, and identified risks and to manage and coordinate all aspects of the security platform. The security officer should possess superior networking and diplomacy skills, risk assessment capabilities, an expansive understanding of the country context, and experience operating in high-risk environments with low-profile security techniques. This position will report to the Urban WASH Director of Finance and Operations (DFO) and PSM Director of Finance and Administration (DFA) and be based in Addis Ababa. Responsibilities: Relationship Management and Information Gathering Actively assess implementation risks complying with national and local government measures. Establish relationships, as appropriate, with local law enforcement, civil authorities, USAID/PLSO, and other organizations to obtain current information affecting the security of the activity and develop security risk assessments, journey-management protocols, and emergency-action procedures. Ensure compliance with Chemonics’ safety and security policies and create tailored processes and procedures to protect staff and assets. Exercise contacts to ‘ground-truth’ and triangulate reporting, update best practices and procedures, build project acceptance, and obtain threat and risk data where the project operates and travels. Threat, Risk Assessment, and Conflict Analysis Conduct threat and risk assessments of current and proposed program activities and geographic areas. This will include written security assessments with verbal debriefs that analyze the country context, evaluate risk, and provide specific recommendations. Conduct threat and risk assessments of current and proposed program activities and geographic areas. This will include written security assessments with verbal debriefs that analyze the country context, evaluate risk, and provide specific recommendations. Monitor and assessing regional security trends through open-source reporting and field security engagement and sharing this knowledge project staff. Monitor, assess, and analyze social, political, and/or economic events that are likely to have an impact on the trajectory or intensity of conflict. Implementation and Updating the Safety and Security Plan Work with leadership to tailor our implementation approach to local nuances, activity needs, and operational resources. Develop a security handbook and update the emergency action plan and staff contact lists/phone trees. Provide a monthly update to the project security documents and maintain the emergency contact sheet. This input shall include advice on incident response, evacuations, physical security, and information security protocols/procedures. Contribute to the risk mitigation plan and the risk portion of reports to USAID. Prepare periodic and ad hoc reports, as required by the program Lead Chemonics crisis and incident management response as needed in coordination with the home office response team. Maintain a secure communications system that allows staff to discretely and safely implement development work in all areas of project operations, organize and brief the project team, ensure staff understand the duties and responsibilities for each position, and ensure continuity. Ensure timely and relevant communications with staff during and after an emergency situation. Conduct security assessments for office premises and provide advice on security preparedness with recommended improvements and solutions. Advise on proper security measures for Chemonics premises and international staff residences. Maintain updated country knowledge to advise staff traveling outside of Addis Ababa. This will include assessing route, venue and location risk and security levels and supporting journey management. Ensure that the Journey Management Plan (JMP) is implemented consistently for all travels to High and Extreme risk designated areas. In consultation with the SMU, maintain and update the JPM when required, a in consultation with the SMU. Training Provide all staff with safety and security training focusing on first aid, security awareness, and hostile-environment awareness training and training on staff responsibilities under the security platform. Develop training materials for individuals to reference. Safety and Security Information Dissemination Provide security assessment inputs during the projects’ activity design cycle. Provide timely and accurate security information and recommendations to the Urban WASH Chief of Party (COP), PSM Country Director, DFO/DFA, Team Leader, Chemonics Home Office Project Management Unit (PMU) and the Security Management Unit (SMU). Inform staff, as necessary, of emerging security situations and the recommended response. Brief staff on all safety and security considerations for Chemonics personnel arriving in country from overseas and when traveling to regional locations, including information on security risks, security guidelines, communication procedures, travel precautions, emergency procedures, and movement restrictions (as needed). Coordinate with Operations and IT team to maintain and strengthen information security. Any other security-related tasks assigned by the Chief of Party and/or home office SMU. Coordinate with the Operations unit to conduct security assessment of suitable accommodation options for staff in Addis Ababa and in the regions where the projects implement activities Work closely with the fleet management specialist to advise on the travel in as far as security is concerned. Qualifications: Minimum 6 years of experience in security, risk management, and project management, with demonstrated ability to implement security platforms for civilian operations in high-risk areas. 4 or more years’ experience working on security issues in Ethiopia. Experience throughout the country is preferred. Fluency in English and Amharic or other local language required. Demonstrated ability to generate and leverage connections to promote an accurate understanding of risk, strengthen knowledge of country context, and to bolster project planning abilities. Three or more years’ experience in management and oversight of security platforms that were implemented in high-threat countries and utilized low-profile techniques. Proven effectiveness implementing security protocols to maintain safety and successful crisis management experience. Ability to communicate effectively in verbal and written formats. Experience in training civilians on safety and security measures Advanced IT capabilities with experience in Word, Excel, PowerPoint, required; experience with mapping programs, alternative communication platforms, or information security requirements is beneficial. Bachelor’s Degree or higher in a related field of study. Additional years of experience may be accepted in lieu of a degree. Preference will be given to candidates with a high level of demonstrated professional knowledge and extensive work experience. How to applyPlease submit your application to [email protected]. Applications must be submitted by the end of the day on May 14th, 2024. Early applications are strongly encouraged. No telephone inquiries, please. Chemonics is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.
    ETCAREERS.COM
    Security Officer (Addis Ababa, Ethiopia)
    Country: Ethiopia Organization: Chemonics Closing date: 14 May 2024 Chemonics seeks a Security Officer for the USAID Urban Water, Sanitation, and Hygien
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  • Mekelle, Tigray, Ethiopia
    SAFARICOM
    Role purpose:
    Responsible for frontline delivery of high-quality customer service in all interactions with customers visiting Safaricom customer care touch points.
     
    Key accountabilities and decision ownership:
     
    ·       Offer exceptional front-line support to CBU, EBU and M-PESA customers, agents and merchants visiting customer care touch points and ensure that customers are satisfied with the services.
    ·       Delivery of world class customer service in all interaction with customers that meets the set individual TNPS target.
    ·       Handling customer complaints in a professional manner, ensuring the customer is satisfied at the end.
    ·       Taking ownership of customer issues arising by always maintaining daily log of all escalated issues and communicate resolutions/delays to including the customer.
    ·       Achievement of set individual target on delivery of quality customer service as per set SLA/service level.
    ·       Adherence to documented operational processes, procedures, and standards.
    ·       Responsible for ownership and confidentiality of customer documents/records including filing of the same.
    ·       Accuracy and integrity of Customer data.
    ·       Ensure achievement on all Care Desk performance management parameters with focus on continuous improvement.
    ·       Serve as focal point in transferring knowledge and standards through training and other means to all Safaricom distribution network staff.  
    ·       Any other duty assigned by the Team Leader.  
     
    Creativity and Innovation

    Identifying and assessing customer’s needs to ensure they are satisfied.
    Ensuring each customer interaction to build lasting relationships with customers, ensuring they feel supported and valued.

     
    Key performance indicator:

    Escalation of customer issues and follows up to ensure issues are closed within agreed SLA, correct escalation matrix must be followed to ensure customer issue is closed within SLA.
    100% accuracy on all issues escalated and ensure end-to-end follow-ups.
    100% adherence to processes and procedures for provision of service as stipulated.
    Adherence to KYC process guidelines - Update customer records accurately on systems and databases including following KYC procedures end to end.
    Adherence to set non-negotiable customer service standards, culture, and engagement.

     
    Must have technical / professional qualifications:

    Degree from a recognized Institution.
    Proactive, confident, energetic.
    Ability to prioritize work.
    Ability to cope with pressure from customers while delivering quality service.
    Able to probe and ask questions to get more information from customers.
    Able to advice the customers on service plans that best suits their needs/lifestyle.
    Able to explain the value of the service offered to the customer by comparing with what is available in the market.
    Proficiency in local language 

    Desired

    Working in Safaricom distribution channel or customer care with distinctive performance.

    How To Apply:
     
    If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.
     
    The closing date for receiving applications is   Tuesday, 14 May 2024, 5:00pm
     
     
    Mekelle, Tigray, Ethiopia SAFARICOM Role purpose: Responsible for frontline delivery of high-quality customer service in all interactions with customers visiting Safaricom customer care touch points.   Key accountabilities and decision ownership:   ·       Offer exceptional front-line support to CBU, EBU and M-PESA customers, agents and merchants visiting customer care touch points and ensure that customers are satisfied with the services. ·       Delivery of world class customer service in all interaction with customers that meets the set individual TNPS target. ·       Handling customer complaints in a professional manner, ensuring the customer is satisfied at the end. ·       Taking ownership of customer issues arising by always maintaining daily log of all escalated issues and communicate resolutions/delays to including the customer. ·       Achievement of set individual target on delivery of quality customer service as per set SLA/service level. ·       Adherence to documented operational processes, procedures, and standards. ·       Responsible for ownership and confidentiality of customer documents/records including filing of the same. ·       Accuracy and integrity of Customer data. ·       Ensure achievement on all Care Desk performance management parameters with focus on continuous improvement. ·       Serve as focal point in transferring knowledge and standards through training and other means to all Safaricom distribution network staff.   ·       Any other duty assigned by the Team Leader.     Creativity and Innovation Identifying and assessing customer’s needs to ensure they are satisfied. Ensuring each customer interaction to build lasting relationships with customers, ensuring they feel supported and valued.   Key performance indicator: Escalation of customer issues and follows up to ensure issues are closed within agreed SLA, correct escalation matrix must be followed to ensure customer issue is closed within SLA. 100% accuracy on all issues escalated and ensure end-to-end follow-ups. 100% adherence to processes and procedures for provision of service as stipulated. Adherence to KYC process guidelines - Update customer records accurately on systems and databases including following KYC procedures end to end. Adherence to set non-negotiable customer service standards, culture, and engagement.   Must have technical / professional qualifications: Degree from a recognized Institution. Proactive, confident, energetic. Ability to prioritize work. Ability to cope with pressure from customers while delivering quality service. Able to probe and ask questions to get more information from customers. Able to advice the customers on service plans that best suits their needs/lifestyle. Able to explain the value of the service offered to the customer by comparing with what is available in the market. Proficiency in local language  Desired Working in Safaricom distribution channel or customer care with distinctive performance. How To Apply:   If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.   The closing date for receiving applications is   Tuesday, 14 May 2024, 5:00pm    
    ETCAREERS.COM
    Trade Experience Executive (TIGRAY) (Mekelle, Tigray, Ethiopia)
    Role purpose: Responsible for frontline delivery of high-quality customer service in all interactions with customers visiting Safaricom customer care touch points.   Key accountabilities and decision ownership:   ·       Offer exceptional front-line support to CBU, EBU and M-PESA customers, ag
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  • Addis Ababa, Ethiopia
    FHI 360
    About FHI 360FHI 360 is a non-profit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff include experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, and technology — creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories.FHI 360 leads the implementation of the USAID funded Ethiopia Community Nutrition Activity. The Activity focuses on enhancing multisector coordination and accountability; improving nutrition practices and health-seeking behaviors; and strengthening delivery of quality nutrition services within USAID’s Feed the Future Zones of Influence.Job summary:The Nutrition Advisor is responsible for quality implementation of child, maternal and adolescent nutrition in the Ethiopia FTF Community Nutrition Zone of Influence (ZOE) woredas in target regions. S/he is also responsible in developing and developing or/and adapting training guidelines, job aids and tools, and undertaking capacity building of staff. The incumbent will also liaise with the MOH, RHBs and other nutrition stakeholders in emergency and development nutrition issues and represent Community Nutrition in meetings and other nutrition forums in the country. Key responsibilities:Assess the capacity of the LIP Nutrition Officers and provide training focusing on maternal, infant, and young child nutrition as well as counseling skillsSupport the LIP Nutrition Officers in planning, implementation and monitoring of nutrition activitiesEnsure nutrition activities implemented by LIPs at woreda and kebele levels are integrated to existing government system and complementary with activities implemented by other partners and Community Nutrition teamEnsure national and global policies, guidelines and standards in the overall implementation of Community Nutrition activity at all levelsProvide support to the HEWs in provide capacity building training for community volunteers for conducting community mobilization, nutritional screening, referral and counselling skills.In collaboration with MoH and partners, conduct IRT for HEWs and basic nutrition trainings to health workers in target HPs and HFsWork with IR Leads and other Community Nutrition members to achieve key milestones and deliverables and ensure quality implementation of nutrition SBC, demand creation and multisector coordination the FTF ZOI areas.Work with LME team in collection, analysis, and reporting of quality nutrition data for decision makingProvide support to Community Nutrition regional and zonal staff in implementation, monitoring and evaluation of nutrition interventions document best practices and learning.In collaboration with MoH, other partners and Community Nutrition team, develop/adapt training manuals for capacity building of health workers, HEWs and LIPs.In collaboration with MEL, work on the development of tools for Community Nutrition staff and partners to improve the quality of Nutrition activities.Laise with the ministry of health, RHBs and development partners and participate in nutrition TGWs/forums, meetings and produce compelling minutes and reportWork with the Emergency Preparedness, Response and Recovery (EPRP) Advisor and regional teams in emergency response and recovery activities and undertake periodic assessments and revise and update existing EPR plansWork with MoH and RHBs to ensure availability of emergency medical and nutritional supplies and commodities.Ensure all Nutrition program staff at all levels receive the necessary and appropriate technical support.Contribute to the development and revision of annual work plans and DIP, bi-weekly, monthly, quarterly and annual reports.Work with MEL team in undertaking  assessments and identification of research topics and conduct implementation/operation research.Conduct regular and periodic support supervision to regional, zonal and woreda-level staffParticipate in and provide support to nutrition JSS, review meeting and planning sessions. Accomplish any other roles and responsibilities Project Design Implementation:With technical oversight, provide technical leadership in design, development, planning, implementation; and capacity- building of specific technical components of projectsCreates technical portion of the project plan, within the given resource and financial constraintsLeads the day to day technical and operational activities of assigned projectsTrack delivery of project outputsMonitors staff members’ LOE (Level of Effort) needs to ensure adequate coverage of resourcesCoordinates requests from CO (Country Office) for technical assistanceLeads the design, development, planning, and implementation of global level innovative technical strategiesMaintains a constructive dialogue and technical exchange with field counterparts and technical staff members of implementing partnersDevelops tools for the design and implementation of specific technical componentsEnsures technical implementation is consistent with best practices in the industry / subject and meet client / funder contractual obligations for of one or more large functional areasMay supervise junior technical staff members, sub-contractors, and others implementing technical project workFunctions at the advisor capacity with oversight of technical project administrative and finance compliance, technical deliverables, and team management. (Includes projects and consultants)Develops tools for the design and implementation of specific technical componentsLeads the day-to-day technical activities of assigned projectsTrack delivery of project outputsMonitors staff members’ LOE needs to ensure adequate coverage of resourcesCoordinates requests from CO for technical assistance.Business Development and Client/Funder Support:Collect data for inclusion in proposalsAssists with proposal researchAssists with developing proposal strategiesDraft proposals, budgets, and work plansDevelops and maintains relationships with potential clients / funders, partners, peers, etc. to develop new business.Participate in business development meetings with partners/clients.Develop strategies to grow the business.The other higher-level (develop strategies to grow the business, lead design, etc.) are appropriate.Participate in client / funder meetings and provide technical input.Draft sponsor reports and presentations.Represents the organization and / or Institute to external entities at professional meetings and conferences.Maintains collaborative relationships with donor/client organizations, relevant government agencies, bilateral and other NGOs (non governmental organizations) and consistently maintained and viewed as a knowledgeable resource in their technical area.Continually maintains a dialogue and technical exchange with field counterparts and technical staff members of implementing partners.Participate in client / funder meetings and draft reports/presentations.Partner/Sub-Award Management:May be daily POC (Point of Contact) with clients for some projects on technical matters.Capacity Building, Training and Supervision:Develops and implements technical training and capacity building interventions.Identifies strategies to address training gaps.May supervise or provide technical guidance to staff members locally and in the region.Operations Management (Finance, HR, etc.):Manages the processes, services, planning, organizing, coordinating, and controlling of all technical resources for a project.Project/Program Reporting:Drafts sponsor financial and technical reports.Collates and uploads output and deliverables data to sponsor data systems.Prepares and delivers presentations to sponsors on progress.Helps in the development and review of work plans.Creates technical content, owning the content, true experts at an advanced level (maybe the most senior technical person).Serves as the primary author for technical deliverables (e.g., reports, presentations, manuscripts).Gathers and aggregates data to provide a summary / high level overview.Quality Assurance:Ensures technical deliverables are consistent with best practices in the industry / subject and meet client / funder contractual obligationsIdentifies areas for improved efficiency or effectiveness within prescribed parameters, and institutes enhancements to procedures.Applied Knowledge & Skills:Ensures appropriate and timely technical support for field projects.Ensures the quality of implemented technical activities and systems at all levels.Conducts routine coordination with employees and consultants, on-site and in the field.Strong knowledge and skills in a specific technical area/function and general understanding of concepts and principles of related technical areas/functions.Solid knowledge of standards for the technical area/field, operational processes and procedures, work, and task flow.Has the ability to manage projects, set realistic priorities, and plan for the successful implementation of activities.Proficient writing and verbal communication skills.Relevant computer software skills (including, at a minimum, the standard applications in MS Office).Ability to manage their own work to job and performance standards.Must be able to read, write and speak fluent English fluent in host country language.Competencies:There are 31 FHI 360 development competencies, of greatest focus for this particular job will be:Project Management (Planning and Time Management) - Accurately scopes out length and difficulty of tasks (sets objectives/goals/measures). Breaks down work into steps, schedules, task/people assignments. Marshals people, time, and resources efficiently. Arranges information in a useful manner and orchestrates multiple activities at once.People Management (Making Others Great) – Facilitate professional development of staff by providing challenging, learning assignments and opportunities. Shares and solicits feedback monthly at the very least. Helps establish compelling development plans. Assigns responsibility and accountability for tasks/decisions. Monitors process, progress, and results. Creates a climate in which people want to do their best.Creating and Managing Systems and Processes – Recognizes the need for standardization and balances client and organization need in systems design. Anticipates the effects of process change on people while optimizing task efficiency and simplicity.Employees are expected to possess or have high potential for the development of these three fundamental competencies.Problem Solving & Impact:Demonstrates the ability to assess needs within agreed upon duties and considers course of action best to meet those needs.Effectively applies knowledge of technical area to solve a range of problems.Demonstrates the ability to develop solutions to problems that cannot be solved using existing methods or approaches.Faulty decisions/ recommendations /failures to complete assignments will normally result in serious delays to assigned projects resulting in considerable expenditure of additional time, resources, and funds.Decisions and actions impact primarily workflow, project processes and timeframes.Problems encountered are varied, requiring review of practices and precedents to resolve.Problem solving involves evaluating and resolving discrepancies with data, analyses, processes, etc. within prescribed guidelines.Policies or guidelines exist for most problems; others must be referred to by a supervisor or more senior professional.Supervision given/received:May have supervisory responsibility.Reports to the Deputy Chief of Party (Technical) of Feed the Future Ethiopia Community Nutrition Activity.Qualifications: Master's degree in public health or nutritionExperience and skill:Minimum of 10 years of related work experience in managing and implementing nutrition programs across the country.Must have sufficient management and coordination expertise and experience and demonstrated professional relationships to fulfill the requirements of the position.Demonstrated ability to interact with donors particularly USAID, implementing partners, and host country governments.Demonstrated understanding of the Ethiopia Nutrition sector and regional Nutrition Coordination platforms; familiarity with global and national nutrition initiatives and developments.Good interpersonal, negotiating and problem solving skillsProficiency in verbal and written English and report writingPrior experience in a non-governmental organization (NGO).Typical Physical Demands:Typical office environment.Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.Technology to be Used:Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.Travel Requirements:Ability to travel up to 50% time and more as neededDate Revised: 9/13/2021This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email [email protected] 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself. Please click here to continue searching FHI 360's Career Portal. 
    Addis Ababa, Ethiopia FHI 360 About FHI 360FHI 360 is a non-profit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff include experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, and technology — creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories.FHI 360 leads the implementation of the USAID funded Ethiopia Community Nutrition Activity. The Activity focuses on enhancing multisector coordination and accountability; improving nutrition practices and health-seeking behaviors; and strengthening delivery of quality nutrition services within USAID’s Feed the Future Zones of Influence.Job summary:The Nutrition Advisor is responsible for quality implementation of child, maternal and adolescent nutrition in the Ethiopia FTF Community Nutrition Zone of Influence (ZOE) woredas in target regions. S/he is also responsible in developing and developing or/and adapting training guidelines, job aids and tools, and undertaking capacity building of staff. The incumbent will also liaise with the MOH, RHBs and other nutrition stakeholders in emergency and development nutrition issues and represent Community Nutrition in meetings and other nutrition forums in the country. Key responsibilities:Assess the capacity of the LIP Nutrition Officers and provide training focusing on maternal, infant, and young child nutrition as well as counseling skillsSupport the LIP Nutrition Officers in planning, implementation and monitoring of nutrition activitiesEnsure nutrition activities implemented by LIPs at woreda and kebele levels are integrated to existing government system and complementary with activities implemented by other partners and Community Nutrition teamEnsure national and global policies, guidelines and standards in the overall implementation of Community Nutrition activity at all levelsProvide support to the HEWs in provide capacity building training for community volunteers for conducting community mobilization, nutritional screening, referral and counselling skills.In collaboration with MoH and partners, conduct IRT for HEWs and basic nutrition trainings to health workers in target HPs and HFsWork with IR Leads and other Community Nutrition members to achieve key milestones and deliverables and ensure quality implementation of nutrition SBC, demand creation and multisector coordination the FTF ZOI areas.Work with LME team in collection, analysis, and reporting of quality nutrition data for decision makingProvide support to Community Nutrition regional and zonal staff in implementation, monitoring and evaluation of nutrition interventions document best practices and learning.In collaboration with MoH, other partners and Community Nutrition team, develop/adapt training manuals for capacity building of health workers, HEWs and LIPs.In collaboration with MEL, work on the development of tools for Community Nutrition staff and partners to improve the quality of Nutrition activities.Laise with the ministry of health, RHBs and development partners and participate in nutrition TGWs/forums, meetings and produce compelling minutes and reportWork with the Emergency Preparedness, Response and Recovery (EPRP) Advisor and regional teams in emergency response and recovery activities and undertake periodic assessments and revise and update existing EPR plansWork with MoH and RHBs to ensure availability of emergency medical and nutritional supplies and commodities.Ensure all Nutrition program staff at all levels receive the necessary and appropriate technical support.Contribute to the development and revision of annual work plans and DIP, bi-weekly, monthly, quarterly and annual reports.Work with MEL team in undertaking  assessments and identification of research topics and conduct implementation/operation research.Conduct regular and periodic support supervision to regional, zonal and woreda-level staffParticipate in and provide support to nutrition JSS, review meeting and planning sessions. Accomplish any other roles and responsibilities Project Design Implementation:With technical oversight, provide technical leadership in design, development, planning, implementation; and capacity- building of specific technical components of projectsCreates technical portion of the project plan, within the given resource and financial constraintsLeads the day to day technical and operational activities of assigned projectsTrack delivery of project outputsMonitors staff members’ LOE (Level of Effort) needs to ensure adequate coverage of resourcesCoordinates requests from CO (Country Office) for technical assistanceLeads the design, development, planning, and implementation of global level innovative technical strategiesMaintains a constructive dialogue and technical exchange with field counterparts and technical staff members of implementing partnersDevelops tools for the design and implementation of specific technical componentsEnsures technical implementation is consistent with best practices in the industry / subject and meet client / funder contractual obligations for of one or more large functional areasMay supervise junior technical staff members, sub-contractors, and others implementing technical project workFunctions at the advisor capacity with oversight of technical project administrative and finance compliance, technical deliverables, and team management. (Includes projects and consultants)Develops tools for the design and implementation of specific technical componentsLeads the day-to-day technical activities of assigned projectsTrack delivery of project outputsMonitors staff members’ LOE needs to ensure adequate coverage of resourcesCoordinates requests from CO for technical assistance.Business Development and Client/Funder Support:Collect data for inclusion in proposalsAssists with proposal researchAssists with developing proposal strategiesDraft proposals, budgets, and work plansDevelops and maintains relationships with potential clients / funders, partners, peers, etc. to develop new business.Participate in business development meetings with partners/clients.Develop strategies to grow the business.The other higher-level (develop strategies to grow the business, lead design, etc.) are appropriate.Participate in client / funder meetings and provide technical input.Draft sponsor reports and presentations.Represents the organization and / or Institute to external entities at professional meetings and conferences.Maintains collaborative relationships with donor/client organizations, relevant government agencies, bilateral and other NGOs (non governmental organizations) and consistently maintained and viewed as a knowledgeable resource in their technical area.Continually maintains a dialogue and technical exchange with field counterparts and technical staff members of implementing partners.Participate in client / funder meetings and draft reports/presentations.Partner/Sub-Award Management:May be daily POC (Point of Contact) with clients for some projects on technical matters.Capacity Building, Training and Supervision:Develops and implements technical training and capacity building interventions.Identifies strategies to address training gaps.May supervise or provide technical guidance to staff members locally and in the region.Operations Management (Finance, HR, etc.):Manages the processes, services, planning, organizing, coordinating, and controlling of all technical resources for a project.Project/Program Reporting:Drafts sponsor financial and technical reports.Collates and uploads output and deliverables data to sponsor data systems.Prepares and delivers presentations to sponsors on progress.Helps in the development and review of work plans.Creates technical content, owning the content, true experts at an advanced level (maybe the most senior technical person).Serves as the primary author for technical deliverables (e.g., reports, presentations, manuscripts).Gathers and aggregates data to provide a summary / high level overview.Quality Assurance:Ensures technical deliverables are consistent with best practices in the industry / subject and meet client / funder contractual obligationsIdentifies areas for improved efficiency or effectiveness within prescribed parameters, and institutes enhancements to procedures.Applied Knowledge & Skills:Ensures appropriate and timely technical support for field projects.Ensures the quality of implemented technical activities and systems at all levels.Conducts routine coordination with employees and consultants, on-site and in the field.Strong knowledge and skills in a specific technical area/function and general understanding of concepts and principles of related technical areas/functions.Solid knowledge of standards for the technical area/field, operational processes and procedures, work, and task flow.Has the ability to manage projects, set realistic priorities, and plan for the successful implementation of activities.Proficient writing and verbal communication skills.Relevant computer software skills (including, at a minimum, the standard applications in MS Office).Ability to manage their own work to job and performance standards.Must be able to read, write and speak fluent English fluent in host country language.Competencies:There are 31 FHI 360 development competencies, of greatest focus for this particular job will be:Project Management (Planning and Time Management) - Accurately scopes out length and difficulty of tasks (sets objectives/goals/measures). Breaks down work into steps, schedules, task/people assignments. Marshals people, time, and resources efficiently. Arranges information in a useful manner and orchestrates multiple activities at once.People Management (Making Others Great) – Facilitate professional development of staff by providing challenging, learning assignments and opportunities. Shares and solicits feedback monthly at the very least. Helps establish compelling development plans. Assigns responsibility and accountability for tasks/decisions. Monitors process, progress, and results. Creates a climate in which people want to do their best.Creating and Managing Systems and Processes – Recognizes the need for standardization and balances client and organization need in systems design. Anticipates the effects of process change on people while optimizing task efficiency and simplicity.Employees are expected to possess or have high potential for the development of these three fundamental competencies.Problem Solving & Impact:Demonstrates the ability to assess needs within agreed upon duties and considers course of action best to meet those needs.Effectively applies knowledge of technical area to solve a range of problems.Demonstrates the ability to develop solutions to problems that cannot be solved using existing methods or approaches.Faulty decisions/ recommendations /failures to complete assignments will normally result in serious delays to assigned projects resulting in considerable expenditure of additional time, resources, and funds.Decisions and actions impact primarily workflow, project processes and timeframes.Problems encountered are varied, requiring review of practices and precedents to resolve.Problem solving involves evaluating and resolving discrepancies with data, analyses, processes, etc. within prescribed guidelines.Policies or guidelines exist for most problems; others must be referred to by a supervisor or more senior professional.Supervision given/received:May have supervisory responsibility.Reports to the Deputy Chief of Party (Technical) of Feed the Future Ethiopia Community Nutrition Activity.Qualifications: Master's degree in public health or nutritionExperience and skill:Minimum of 10 years of related work experience in managing and implementing nutrition programs across the country.Must have sufficient management and coordination expertise and experience and demonstrated professional relationships to fulfill the requirements of the position.Demonstrated ability to interact with donors particularly USAID, implementing partners, and host country governments.Demonstrated understanding of the Ethiopia Nutrition sector and regional Nutrition Coordination platforms; familiarity with global and national nutrition initiatives and developments.Good interpersonal, negotiating and problem solving skillsProficiency in verbal and written English and report writingPrior experience in a non-governmental organization (NGO).Typical Physical Demands:Typical office environment.Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.Technology to be Used:Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.Travel Requirements:Ability to travel up to 50% time and more as neededDate Revised: 9/13/2021This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email [email protected] 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself. Please click here to continue searching FHI 360's Career Portal. 
    ETCAREERS.COM
    Nutrition Advisor - Addis Ababa (Addis Ababa, Ethiopia)
    About FHI 360FHI 360 is a non-profit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff include experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, an
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  • Addis Ababa, Ethiopia
    FHI 360
    Organizational OverviewFHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender equality, youth, research, technology, communication, and social marketing — creating a unique mix of capabilities to address today's interrelated development and humanitarian challenge in more than 70 countries. FHI 360’s Crisis Response team is responding to the humanitarian emergency in Tigray, Amhara and Somali Regions focusing on Integrated emergency health, nutrition, Protection and WASH activities to support the goal of reducing morbidity and mortality.Position OverviewThe primary function of the GBV Coordinator is to provide technical guidance and supervision for the successful implementation of ISHINE II Protection/GBV prevention and response program. FHI360 is looking to for an experienced GBV Coordinator to lead all Protection activities under the anticipated USAID/BHA funded integrated WASH, Health, Nutrition and Protection project across three Regions - Tigray, Amhara, and Somali Regions in Ethiopia. The GBV Coordinator will lead all Protection project implementation, developing workplans, spenddown plans, HR plans and input into BVA meetings, providing technical lead to quality and effective program implementation (including supervising activities, M&E, reporting), coordinate with key actors, set up and monitoring accountability mechanisms, facilitate learning within the project and build on best practices. Additionally, experience in working with national partners to deliver protection activities, and leading safeguarding. A demonstratable commitment to national capacity strengthening is mandatory. Additionally, S/he will have excellent written and verbal communications skills and will be fluent in English. Experience working in project management within an INGO in conflict-induced fragile settings is mandatory, with previous experience in Ethiopia. The GBV Coordinator will report to Deputy Response Coordinator - Programs.Key Responsibilities And DeliverablesProject management and technical oversight (70%)Overall responsibility for the technical quality and standards of the GBV component of the USAID/BHA integrated project, in line with budgets and work-plans, focusing on producing required deliverables. Overall responsibility for supervising and supporting timely and effective implementation of the USAID/BHA Protection project and activities, including achieving set indicator targets and objectives. Performance and line manage protection staff in each Region, always ensure full coverage of staff. Conduct field visits to monitor implementation and consult with key stakeholders and provide support to field-level, Protection Team Leader, Protection Senior Officers, and Case Workers to ensure timely and effective project implementation - determining gaps and needs and taking corrective measures within appropriate timelines. Conduct capacity building and/or mentoring activities for project staff. More specifically, mentor staff involved in the project and clearly define training needs of staff and ensure they are able to access training and professional development resources appropriate to their skill gaps/needs. Working with the Deputy Response Coordinator Programs to develop and roll out training for all FHI360 staff to mainstream protection and GBV into FHI360 program approach. Develop SOPs for each of the project activities and components, roll out and monitoring implementation at the field level. Working closely with the Protection Team to establish and roll-out psychosocial support (PSS) activities at the individual and community level, ensuring appropriate links with FHI360 OSCs and mobile health and teams. Work with technical and management coordinators of FHI 360’s Crisis Response team in identifying needs; target locations, supply chain routes, actors, and mechanisms to ensure time-critical assistance is delivered to affected people. Working with the CR- Deputy Coordinator-Programs establish and monitor case management system across all project locations, including leading on case management meetings at FHI360 OSC. Ensure appropriate GBV referral links are established amongst the USAID/BHA project and other complimentary programs, and other actors across each Region. Communicate regularly with Area Coordinators/Managers to discuss activity planning and implementation. Attend protection Cluster, working groups and GBV AoR with other international agencies when relevant. Input into monthly, interim and final donor reporting for the protection sector, ensuring all MOVs are collected timely and stored on FHI360 secure filing system.  In partnership with other actors, develop and roll out referral pathways in FHI360 project locations, ensuring safe and appropriate referral pathways and documenting effectively. Monitoring, Reporting and Accountability (20%)Take an active role in the monitoring of interventions; ensure the collection, analysis and sharing of data related to project activities. Development of baseline, KAP and other project assessments and conduct in-depth analysis of assessment findings. Ensure all data is entered into relevant sector-wide databases, and report to Protection cluster in a timely manner. Ensure all protection case files are up to date, and that principles of confidentiality are upheld. Support field teams in ensuring that robust monitoring and accountability systems are in place and reviews are undertaken periodically. Establish contextually appropriate accountability mechanisms. Lead on the development of GBV/Protection project reports, including writing and providing data analysis for donor reporting and advocacy. Establish and monitor partner MEAL mechanisms for ensuring partner-led protection activities are conducted safely and appropriately as per project and protection cluster guidelines. Safeguarding (10%)Working with the CR- Deputy Coordinator-Programs, roll-out safeguarding training to all field locations. Providing ongoing coaching and mentoring safeguarding focal pointsParticipate in safeguarding fact-finding and investigations as directed by CR-Deputy Coordinator-ProgramsChampion safeguarding practices across the Regions program. Qualifications & Requirements:This position demands a dynamic, passionate team player with a demonstrated ability to achieve results in demanding and often difficult environments.Education:Master’s Degree or its International Equivalent in Human Rights, Protection/GBV, PSS or other relevant subject; Project Management (PM) Certification preferred.Experience:​A minimum of 8+ years’ experience in project management of standalone and multi-sector GBV prevention and response projects in humanitarian contexts. Experience of GBV case management and PSSExperience of working with protection information management systemsUnderstanding and demonstrated ability and experience of training others on international standards related protection and GBV. Experience of establishing monitoring and accountability mechanismsExperience of rolling out safeguarding training and participating in investigationsDemonstratable ability to manage multiple priorities, deadlines, tasks efficiently in a high-stress, fast-paced environment. Experience of developing successful project proposals and donor reportsVerbal and written fluency in English is required. Demonstrable experience of working in conflict/volatile security contextsExcellent time management skills, resourcefulness, with strong attention to detailAbility to work virtually with team members. Excellent analytical and organizational skillsAbility to think critically and creatively. Excellent representation, and communication skills. Demonstratable experience of creating an empowering and motivating environment; building relationships internally and externally. Respecting and promoting individual and cultural differences. Previous experience of working with USAID/BHA funded GBV prevention and response projects would be an advantage. Typical Physical Demands:Typical office environment.Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.Ability to sit and stand for extended periods of time.Ability to lift/move up to 5 lbs.Technology to be Used:Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.Travel Requirements:10% - 25% throughout EthiopiaThis job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email [email protected] 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself. Please click here to continue searching FHI 360's Career Portal. 
    Addis Ababa, Ethiopia FHI 360 Organizational OverviewFHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender equality, youth, research, technology, communication, and social marketing — creating a unique mix of capabilities to address today's interrelated development and humanitarian challenge in more than 70 countries. FHI 360’s Crisis Response team is responding to the humanitarian emergency in Tigray, Amhara and Somali Regions focusing on Integrated emergency health, nutrition, Protection and WASH activities to support the goal of reducing morbidity and mortality.Position OverviewThe primary function of the GBV Coordinator is to provide technical guidance and supervision for the successful implementation of ISHINE II Protection/GBV prevention and response program. FHI360 is looking to for an experienced GBV Coordinator to lead all Protection activities under the anticipated USAID/BHA funded integrated WASH, Health, Nutrition and Protection project across three Regions - Tigray, Amhara, and Somali Regions in Ethiopia. The GBV Coordinator will lead all Protection project implementation, developing workplans, spenddown plans, HR plans and input into BVA meetings, providing technical lead to quality and effective program implementation (including supervising activities, M&E, reporting), coordinate with key actors, set up and monitoring accountability mechanisms, facilitate learning within the project and build on best practices. Additionally, experience in working with national partners to deliver protection activities, and leading safeguarding. A demonstratable commitment to national capacity strengthening is mandatory. Additionally, S/he will have excellent written and verbal communications skills and will be fluent in English. Experience working in project management within an INGO in conflict-induced fragile settings is mandatory, with previous experience in Ethiopia. The GBV Coordinator will report to Deputy Response Coordinator - Programs.Key Responsibilities And DeliverablesProject management and technical oversight (70%)Overall responsibility for the technical quality and standards of the GBV component of the USAID/BHA integrated project, in line with budgets and work-plans, focusing on producing required deliverables. Overall responsibility for supervising and supporting timely and effective implementation of the USAID/BHA Protection project and activities, including achieving set indicator targets and objectives. Performance and line manage protection staff in each Region, always ensure full coverage of staff. Conduct field visits to monitor implementation and consult with key stakeholders and provide support to field-level, Protection Team Leader, Protection Senior Officers, and Case Workers to ensure timely and effective project implementation - determining gaps and needs and taking corrective measures within appropriate timelines. Conduct capacity building and/or mentoring activities for project staff. More specifically, mentor staff involved in the project and clearly define training needs of staff and ensure they are able to access training and professional development resources appropriate to their skill gaps/needs. Working with the Deputy Response Coordinator Programs to develop and roll out training for all FHI360 staff to mainstream protection and GBV into FHI360 program approach. Develop SOPs for each of the project activities and components, roll out and monitoring implementation at the field level. Working closely with the Protection Team to establish and roll-out psychosocial support (PSS) activities at the individual and community level, ensuring appropriate links with FHI360 OSCs and mobile health and teams. Work with technical and management coordinators of FHI 360’s Crisis Response team in identifying needs; target locations, supply chain routes, actors, and mechanisms to ensure time-critical assistance is delivered to affected people. Working with the CR- Deputy Coordinator-Programs establish and monitor case management system across all project locations, including leading on case management meetings at FHI360 OSC. Ensure appropriate GBV referral links are established amongst the USAID/BHA project and other complimentary programs, and other actors across each Region. Communicate regularly with Area Coordinators/Managers to discuss activity planning and implementation. Attend protection Cluster, working groups and GBV AoR with other international agencies when relevant. Input into monthly, interim and final donor reporting for the protection sector, ensuring all MOVs are collected timely and stored on FHI360 secure filing system.  In partnership with other actors, develop and roll out referral pathways in FHI360 project locations, ensuring safe and appropriate referral pathways and documenting effectively. Monitoring, Reporting and Accountability (20%)Take an active role in the monitoring of interventions; ensure the collection, analysis and sharing of data related to project activities. Development of baseline, KAP and other project assessments and conduct in-depth analysis of assessment findings. Ensure all data is entered into relevant sector-wide databases, and report to Protection cluster in a timely manner. Ensure all protection case files are up to date, and that principles of confidentiality are upheld. Support field teams in ensuring that robust monitoring and accountability systems are in place and reviews are undertaken periodically. Establish contextually appropriate accountability mechanisms. Lead on the development of GBV/Protection project reports, including writing and providing data analysis for donor reporting and advocacy. Establish and monitor partner MEAL mechanisms for ensuring partner-led protection activities are conducted safely and appropriately as per project and protection cluster guidelines. Safeguarding (10%)Working with the CR- Deputy Coordinator-Programs, roll-out safeguarding training to all field locations. Providing ongoing coaching and mentoring safeguarding focal pointsParticipate in safeguarding fact-finding and investigations as directed by CR-Deputy Coordinator-ProgramsChampion safeguarding practices across the Regions program. Qualifications & Requirements:This position demands a dynamic, passionate team player with a demonstrated ability to achieve results in demanding and often difficult environments.Education:Master’s Degree or its International Equivalent in Human Rights, Protection/GBV, PSS or other relevant subject; Project Management (PM) Certification preferred.Experience:​A minimum of 8+ years’ experience in project management of standalone and multi-sector GBV prevention and response projects in humanitarian contexts. Experience of GBV case management and PSSExperience of working with protection information management systemsUnderstanding and demonstrated ability and experience of training others on international standards related protection and GBV. Experience of establishing monitoring and accountability mechanismsExperience of rolling out safeguarding training and participating in investigationsDemonstratable ability to manage multiple priorities, deadlines, tasks efficiently in a high-stress, fast-paced environment. Experience of developing successful project proposals and donor reportsVerbal and written fluency in English is required. Demonstrable experience of working in conflict/volatile security contextsExcellent time management skills, resourcefulness, with strong attention to detailAbility to work virtually with team members. Excellent analytical and organizational skillsAbility to think critically and creatively. Excellent representation, and communication skills. Demonstratable experience of creating an empowering and motivating environment; building relationships internally and externally. Respecting and promoting individual and cultural differences. Previous experience of working with USAID/BHA funded GBV prevention and response projects would be an advantage. Typical Physical Demands:Typical office environment.Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.Ability to sit and stand for extended periods of time.Ability to lift/move up to 5 lbs.Technology to be Used:Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.Travel Requirements:10% - 25% throughout EthiopiaThis job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email [email protected] 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself. Please click here to continue searching FHI 360's Career Portal. 
    ETCAREERS.COM
    GBV Coordinator - Addis (Addis Ababa, Ethiopia)
    Organizational OverviewFHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender equality,
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  • Addis Ababa, Ethiopia
    British Council Ethiopia




    Content Manager - Specialist Consultant in Ethiopia






    Role Purpose
    To support with regional social media and website scheduling and management needs, working closely with the Regional Content Managers and Regional marketing and communication teams. The Part-Time content manager will be responsible for updating SOLAS pages, creating and scheduling posts on our social channels, working on reports under the guidance of the Marketing Hub and the regional communication team. The content manager will ensure that all posts are aligned with our brand guidelines, properly tagged and scheduled in a timely fashion.
    Main Accountabilities

    Project Support

    This role will be regional, or cluster based depending on the requirements of the business. The main role of the content manager will be to create and manage our social media and website updates. They will:

    Work closely with regional content managers and marketing & communication teams
    Manage website and social media updates for specific projects.
    Write, edit and update imagery, captions and tags under the guidance of the regional marketing team and the Hub for social media channels and our SOLAS website pages.
    Monitor the social media accounts and offer constructive interaction with users.
    Will participate in SEO activities and updates.


    Managing self and others


    Maintains brand standards/creative quality in region, supported by the Regional Content managers and regional marketing teams.
    Keeps abreast of new social trends in the markets.
    Supports the implementation of the equality, diversity and inclusion (EDI) framework for social media and website by demonstrating inclusion of diversity in creatives across both print and digital and implementing EDI recommendations.


    Relationship and Stakeholder Management


    Proactively builds and maintains collaborative relationships with internal peers and stakeholders to ensure integrated, joined up and future-proofed working.
    Acts as a Brand Ambassador, helping deliver a strong British Council brand.

    Minimum/Essential Qualifications:
    Relevant degree or demonstrable equivalent level of experience
    Role specific knowledge and experience:

    Proven experience in social media management and tools
    SOLAS certified.
    Creative with some knowledge of design/editing tools
    Content writing and proofreading skills
    Able to follow instructions clearly to achieve desired results.

    Desirable
    Additional information
    Payment Terms
    Freelancers and non-permanent workers will be paid either:

    A fixed fee for the entire project, based on their submitted rate card.
    An hourly rate for the time dedicated to the project, based on their submitted rate card.
    The rate card will be agreed upon at the time of contracting and will not be negotiable for the duration of the contract (maximum 2 years).
    Final payments will be made within one month of project completion, following the submission and approval of all deliverables.

    Project Completion

    Project completion is defined as the successful delivery of all agreed-upon deliverables, which may involve up to three rounds of feedback and revisions.

    Location:  Addis Ababa- Ethiopia, Role holder must have existing rights to live and work in the country applied for.
    Language requirements: Fluency in written and spoken English, Amharic, French, and Arabic (at least 2 languages)
    Expression of Interest: To apply, interested candidates must submit their resume and complete the rate card of charges for their services. (Rate card template to be used is below – this can be attached to the resume)
    Rate Card




    Activity


    Rates per hour/by project


    Notes




    Social Media posting and scheduling per project


     


     




    Content creation for social media


     


     




    Content creation for websites


     


     




    Writing blogs


     


     




    Additional Considerations

    Intellectual Property: The ownership of all intellectual property rights created during the project will be clearly defined in the contract.
    Confidentiality: Freelancers and non-permanent workers will be required to sign a Non-Disclosure Agreement (NDA) to protect sensitive British Council information.
    Insurance: Freelancers and non-permanent workers may be required to hold their own professional liability insurance.
    Taxes and Social Security: Freelancers and non-permanent workers are responsible for paying their own taxes and social security contributions. The British Council will not withhold taxes.

    Closing Date – 21 May 2024 (Applications will close at 23:59 East Africa Time)
    We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment.  We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.


    Addis Ababa, Ethiopia British Council Ethiopia Content Manager - Specialist Consultant in Ethiopia Role Purpose To support with regional social media and website scheduling and management needs, working closely with the Regional Content Managers and Regional marketing and communication teams. The Part-Time content manager will be responsible for updating SOLAS pages, creating and scheduling posts on our social channels, working on reports under the guidance of the Marketing Hub and the regional communication team. The content manager will ensure that all posts are aligned with our brand guidelines, properly tagged and scheduled in a timely fashion. Main Accountabilities Project Support This role will be regional, or cluster based depending on the requirements of the business. The main role of the content manager will be to create and manage our social media and website updates. They will: Work closely with regional content managers and marketing & communication teams Manage website and social media updates for specific projects. Write, edit and update imagery, captions and tags under the guidance of the regional marketing team and the Hub for social media channels and our SOLAS website pages. Monitor the social media accounts and offer constructive interaction with users. Will participate in SEO activities and updates. Managing self and others Maintains brand standards/creative quality in region, supported by the Regional Content managers and regional marketing teams. Keeps abreast of new social trends in the markets. Supports the implementation of the equality, diversity and inclusion (EDI) framework for social media and website by demonstrating inclusion of diversity in creatives across both print and digital and implementing EDI recommendations. Relationship and Stakeholder Management Proactively builds and maintains collaborative relationships with internal peers and stakeholders to ensure integrated, joined up and future-proofed working. Acts as a Brand Ambassador, helping deliver a strong British Council brand. Minimum/Essential Qualifications: Relevant degree or demonstrable equivalent level of experience Role specific knowledge and experience: Proven experience in social media management and tools SOLAS certified. Creative with some knowledge of design/editing tools Content writing and proofreading skills Able to follow instructions clearly to achieve desired results. Desirable Additional information Payment Terms Freelancers and non-permanent workers will be paid either: A fixed fee for the entire project, based on their submitted rate card. An hourly rate for the time dedicated to the project, based on their submitted rate card. The rate card will be agreed upon at the time of contracting and will not be negotiable for the duration of the contract (maximum 2 years). Final payments will be made within one month of project completion, following the submission and approval of all deliverables. Project Completion Project completion is defined as the successful delivery of all agreed-upon deliverables, which may involve up to three rounds of feedback and revisions. Location:  Addis Ababa- Ethiopia, Role holder must have existing rights to live and work in the country applied for. Language requirements: Fluency in written and spoken English, Amharic, French, and Arabic (at least 2 languages) Expression of Interest: To apply, interested candidates must submit their resume and complete the rate card of charges for their services. (Rate card template to be used is below – this can be attached to the resume) Rate Card Activity Rates per hour/by project Notes Social Media posting and scheduling per project     Content creation for social media     Content creation for websites     Writing blogs     Additional Considerations Intellectual Property: The ownership of all intellectual property rights created during the project will be clearly defined in the contract. Confidentiality: Freelancers and non-permanent workers will be required to sign a Non-Disclosure Agreement (NDA) to protect sensitive British Council information. Insurance: Freelancers and non-permanent workers may be required to hold their own professional liability insurance. Taxes and Social Security: Freelancers and non-permanent workers are responsible for paying their own taxes and social security contributions. The British Council will not withhold taxes. Closing Date – 21 May 2024 (Applications will close at 23:59 East Africa Time) We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment.  We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
    ETCAREERS.COM
    Content Manager - Specialist Consultant in Ethiopia (Addis Ababa, Ethiopia)
    Content Manager - Specialist Consultant in Ethiopia Role Purpose To support with regional social media and website scheduling and management needs, working closely with the Regional Content Managers and Regional marketing and communication teams. The Part-Time content manager w
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  • Addis Ababa, Ethiopia
    British Council Ethiopia





    Marketing Manager - Specialist Consultant - Ethiopia






    Role Purpose
    To support with regional marketing and communication teams with local marketing day-to-day management activities. The Part-Time marketing manager will be responsible for overseeing and implementing marketing strategies to drive business growth, increase brand awareness, and achieve marketing objectives. This role requires a blend of creativity, strategic thinking, leadership, and analytical skills to effectively promote products or services to target audiences.
    Main Accountabilities

    Project Support:

    This role will be regional or cluster based depending on the requirements of the business. The main role of the marketing manager will be to create and manage our local campaigns for specific projects

    Develop Marketing Strategies: Collaborate with senior management and regional marketing teams to develop comprehensive marketing strategies aligned with business goals and objectives. This includes identifying target markets, defining positioning, and outlining tactics to reach and engage customers.
    Campaign Management: Plan, execute, and oversee marketing campaigns across various channels such as digital, print, social media, email, events, and traditional advertising. Ensure campaigns are delivered on time, within budget, and meet performance targets.
    Brand Management: Maintain and enhance the company's brand image through consistent messaging, visual identity, and customer experience. Monitor brand perception and competitor activities to identify opportunities for improvement.
    Market Research and Analysis: Support market research to gather insights on consumer behavior, industry trends, and competitive landscape. Analyze data to identify market opportunities, customer segments, and product positioning strategies.
    Digital Marketing: Oversee digital marketing initiatives including website optimization, SEO/SEM, content marketing, social media management, and online advertising. Stay updated on digital marketing trends and emerging technologies to maximize online presence and engagement.
    Budget Management: Develop and manage marketing budgets, ensuring resources are allocated effectively to achieve desired outcomes. Monitor expenses, track ROI, and adjust strategies as needed to optimize marketing spend.
    Stakeholder Communication: Collaborate cross-functionally with sales, product development, and other departments to align marketing efforts with overall business objectives. Communicate marketing plans, results, and recommendations to key stakeholders.
    Performance Measurement: Establish key performance indicators (KPIs) and metrics to evaluate the effectiveness of marketing campaigns and initiatives. Track and analyze performance data to identify areas for improvement and inform future strategies.
    Compliance and Ethics: Ensure all marketing activities comply with relevant laws, regulations, and industry standards. Uphold ethical standards in marketing practices and promote transparency and integrity in all communications.


    Managing self and others


    Maintains brand standards/creative quality in region, supported by the Regional Content managers and regional marketing teams.
    Keeps abreast of new social trends in the markets.
    Supports the implementation of the equality, diversity, and inclusion (EDI) framework for social media and website by demonstrating inclusion of diversity in creatives across both print and digital and implementing EDI recommendations.


    Relationship and Stakeholder Management


    Proactively builds and maintains collaborative relationships with internal peers, agencies, external partners, and stakeholders to ensure integrated, joined up and future-proofed working.
    Acts as a Brand Ambassador, helping deliver a strong British Council brand.

    Minimum/Essential Qualifications:
    Bachelor’s degree in marketing, Business Administration, or a related field; MBA or advanced degree preferred.
    Role specific knowledge and experience:

    Proven experience (2+ years) in marketing roles
    Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders.
    Proficiency in digital marketing tools and platforms, including Google Analytics, CRM software, email marketing software, and social media management tools.

    Additional information
    Payment Terms
    Freelancers and non-permanent workers will be paid either:

    A fixed fee for the entire project, based on their submitted rate card.
    An hourly rate for the time dedicated to the project, based on their submitted rate card.
    The rate card will be agreed upon at the time of contracting and will not be negotiable for the duration of the contract (maximum 2 years).
    Final payments will be made within one month of project completion, following the submission and approval of all deliverables.

    Project Completion

    Project completion is defined as the successful delivery of all agreed-upon deliverables, which may involve up to three rounds of feedback and revisions.

    Location: Addis Ababa, Ethiopia, Role holder must have existing rights to live and work in the country applied for.
    Language requirements: Fluency in written and spoken English and Amharic.
    Expression of Interest: To apply, interested candidates must submit their portfolio of work along with a resume and complete the rate card of charges for their services. (Rate card template to be used is below – this can be attached to the resume)
    Rate Card




    Activity (per hour rates)


    Rates per hour/by project


    Notes Comments




    Event management - planning and co-ordination


     


     




    end-to-end management of campaigns/program launches


     


     




    support on marketing activations - co-ordination and campaign planning


     


     




    Additional Considerations

    Intellectual Property: The ownership of all intellectual property rights created during the project will be clearly defined in the contract.
    Confidentiality: Freelancers and non-permanent workers will be required to sign a Non-Disclosure Agreement (NDA) to protect sensitive British Council information.
    Insurance: Freelancers and non-permanent workers may be required to hold their own professional liability insurance.
    Taxes and Social Security: Freelancers and non-permanent workers are responsible for paying their own taxes and social security contributions. The British Council will not withhold taxes.

    Closing Date – 22 May 2024 (Applications will close 23:59 East Africa Time)
    We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment.  We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.




    Addis Ababa, Ethiopia British Council Ethiopia Marketing Manager - Specialist Consultant - Ethiopia Role Purpose To support with regional marketing and communication teams with local marketing day-to-day management activities. The Part-Time marketing manager will be responsible for overseeing and implementing marketing strategies to drive business growth, increase brand awareness, and achieve marketing objectives. This role requires a blend of creativity, strategic thinking, leadership, and analytical skills to effectively promote products or services to target audiences. Main Accountabilities Project Support: This role will be regional or cluster based depending on the requirements of the business. The main role of the marketing manager will be to create and manage our local campaigns for specific projects Develop Marketing Strategies: Collaborate with senior management and regional marketing teams to develop comprehensive marketing strategies aligned with business goals and objectives. This includes identifying target markets, defining positioning, and outlining tactics to reach and engage customers. Campaign Management: Plan, execute, and oversee marketing campaigns across various channels such as digital, print, social media, email, events, and traditional advertising. Ensure campaigns are delivered on time, within budget, and meet performance targets. Brand Management: Maintain and enhance the company's brand image through consistent messaging, visual identity, and customer experience. Monitor brand perception and competitor activities to identify opportunities for improvement. Market Research and Analysis: Support market research to gather insights on consumer behavior, industry trends, and competitive landscape. Analyze data to identify market opportunities, customer segments, and product positioning strategies. Digital Marketing: Oversee digital marketing initiatives including website optimization, SEO/SEM, content marketing, social media management, and online advertising. Stay updated on digital marketing trends and emerging technologies to maximize online presence and engagement. Budget Management: Develop and manage marketing budgets, ensuring resources are allocated effectively to achieve desired outcomes. Monitor expenses, track ROI, and adjust strategies as needed to optimize marketing spend. Stakeholder Communication: Collaborate cross-functionally with sales, product development, and other departments to align marketing efforts with overall business objectives. Communicate marketing plans, results, and recommendations to key stakeholders. Performance Measurement: Establish key performance indicators (KPIs) and metrics to evaluate the effectiveness of marketing campaigns and initiatives. Track and analyze performance data to identify areas for improvement and inform future strategies. Compliance and Ethics: Ensure all marketing activities comply with relevant laws, regulations, and industry standards. Uphold ethical standards in marketing practices and promote transparency and integrity in all communications. Managing self and others Maintains brand standards/creative quality in region, supported by the Regional Content managers and regional marketing teams. Keeps abreast of new social trends in the markets. Supports the implementation of the equality, diversity, and inclusion (EDI) framework for social media and website by demonstrating inclusion of diversity in creatives across both print and digital and implementing EDI recommendations. Relationship and Stakeholder Management Proactively builds and maintains collaborative relationships with internal peers, agencies, external partners, and stakeholders to ensure integrated, joined up and future-proofed working. Acts as a Brand Ambassador, helping deliver a strong British Council brand. Minimum/Essential Qualifications: Bachelor’s degree in marketing, Business Administration, or a related field; MBA or advanced degree preferred. Role specific knowledge and experience: Proven experience (2+ years) in marketing roles Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders. Proficiency in digital marketing tools and platforms, including Google Analytics, CRM software, email marketing software, and social media management tools. Additional information Payment Terms Freelancers and non-permanent workers will be paid either: A fixed fee for the entire project, based on their submitted rate card. An hourly rate for the time dedicated to the project, based on their submitted rate card. The rate card will be agreed upon at the time of contracting and will not be negotiable for the duration of the contract (maximum 2 years). Final payments will be made within one month of project completion, following the submission and approval of all deliverables. Project Completion Project completion is defined as the successful delivery of all agreed-upon deliverables, which may involve up to three rounds of feedback and revisions. Location: Addis Ababa, Ethiopia, Role holder must have existing rights to live and work in the country applied for. Language requirements: Fluency in written and spoken English and Amharic. Expression of Interest: To apply, interested candidates must submit their portfolio of work along with a resume and complete the rate card of charges for their services. (Rate card template to be used is below – this can be attached to the resume) Rate Card Activity (per hour rates) Rates per hour/by project Notes Comments Event management - planning and co-ordination     end-to-end management of campaigns/program launches     support on marketing activations - co-ordination and campaign planning     Additional Considerations Intellectual Property: The ownership of all intellectual property rights created during the project will be clearly defined in the contract. Confidentiality: Freelancers and non-permanent workers will be required to sign a Non-Disclosure Agreement (NDA) to protect sensitive British Council information. Insurance: Freelancers and non-permanent workers may be required to hold their own professional liability insurance. Taxes and Social Security: Freelancers and non-permanent workers are responsible for paying their own taxes and social security contributions. The British Council will not withhold taxes. Closing Date – 22 May 2024 (Applications will close 23:59 East Africa Time) We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment.  We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
    ETCAREERS.COM
    Marketing Manager - Specialist Consultant - Ethiopia (Addis Ababa, Ethiopia)
    Marketing Manager - Specialist Consultant - Ethiopia Role Purpose To support with regional marketing and communication teams with local marketing day-to-day management activities. The Part-Time marketing manager will be responsible for overseeing and implementing marketing st
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  • Addis Ababa, Ethiopia
    British Council Ethiopia





    Photographer - Specialist Consultant (Part-Time) - Ethiopia






    Role Purpose
    To support local photography needs, working closely with the Hub Design Manager and Regional marketing and communication teams. The Part-Time photographer will be responsible for attending key British Council events and managing projects which involve taking pictures and editing them for social media and press, ensuring all pictures taken align with our brand guidelines. They will drive a focus on standardisation of the images while still ensuring pictures taken meet the objectives of our events.
    Main Accountabilities

    Project Support:

    This role will be limited to the country in which the photographer will be based. The main role of the photographer will be to capture relevant images at events and at British Council offices which are in line with our brand guidelines. They will:

    Work closely with external partners and colleagues to produce high-quality photographic images.
    Use different techniques to enhance the photographs as required.
    Use photo manipulation software such as Adobe Suite to get desired results.
    Recommend creative ideas to exceed expectations of goals and objectives.
    Use artistic knowledge to enhance and compose photographs.
    Review sets of photographs and select the best results.
    Operate various photographic equipment such as single lens reflex cameras and film or digital cameras and lighting.


    Managing self and others


    Maintains brand standards/creative quality in region, supported by the Design Manager.
    Keeps abreast of production software and technology to ensure industry standards.
    Supports the implementation of the equality, diversity, and inclusion (EDI) framework for photography by demonstrating inclusion of diversity in creatives across both print and digital and implementing EDI recommendations.


    Relationship and Stakeholder Management


    Proactively builds and maintains collaborative relationships with internal peers and stakeholders to ensure integrated, joined up and future-proofed working.
    Acts as a Brand Ambassador, helping deliver a strong British Council brand.

    Minimum/Essential Qualifications:
    Relevant degree or demonstrable equivalent level of experience
    Role specific knowledge and experience:

    Proven experience as a photographer (please submit portfolio).
    Detailed knowledge of photography art and lighting.
    Strong creative presence and artistic flair.
    Able to follow instructions clearly to achieve desired results.
    Able to stand and move around for long periods at a time and willing to work post 5.00 pm.

    Desirable
    Additional information
    Payment Terms
    Freelancers and non-permanent workers will be paid either:

    A fixed fee for the entire project, based on their submitted rate card.
    An hourly rate for the time dedicated to the project, based on their submitted rate card.
    The rate card will be agreed upon at the time of contracting and will not be negotiable for the duration of the contract (maximum 2 years).
    Final payments will be made within one month of project completion, following the submission and approval of all deliverables.

    Project Completion

    Project completion is defined as the successful delivery of all agreed-upon deliverables, which may involve up to three rounds of feedback and revisions.

    Location: Addis Ababa, Ethiopia -Role holder must have existing rights to live and work in the country applied for.
    Language requirements: Fluency in written and spoken English and Amharic .
    Expression of Interest: To apply, interested candidates must submit their portfolio of work along with a resume and complete the rate card of charges for their services. (Rate card template to be used is below – this can be attached to the resume)
    Rate Card




    Activity


    Rates per hour/by project


    Notes




    Event Photography


     


     




    Social Media Photography


     


     




    Event Videos


     


     




    Editing of Videos


     


     




    Testimonials


     


     




    Location Photography


     


     




    Location Video Shoots


     


     




    Additional Considerations

    Intellectual Property: The ownership of all intellectual property rights created during the project will be clearly defined in the contract.
    Confidentiality: Freelancers and non-permanent workers will be required to sign a Non-Disclosure Agreement (NDA) to protect sensitive British Council information.
    Insurance: Freelancers and non-permanent workers may be required to hold their own professional liability insurance.
    Taxes and Social Security: Freelancers and non-permanent workers are responsible for paying their own taxes and social security contributions. The British Council will not withhold taxes.

    Closing Date – 21 May,2024 (Applications will close 23:59  East Africa Time)
    We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment.  We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.




    Addis Ababa, Ethiopia British Council Ethiopia Photographer - Specialist Consultant (Part-Time) - Ethiopia Role Purpose To support local photography needs, working closely with the Hub Design Manager and Regional marketing and communication teams. The Part-Time photographer will be responsible for attending key British Council events and managing projects which involve taking pictures and editing them for social media and press, ensuring all pictures taken align with our brand guidelines. They will drive a focus on standardisation of the images while still ensuring pictures taken meet the objectives of our events. Main Accountabilities Project Support: This role will be limited to the country in which the photographer will be based. The main role of the photographer will be to capture relevant images at events and at British Council offices which are in line with our brand guidelines. They will: Work closely with external partners and colleagues to produce high-quality photographic images. Use different techniques to enhance the photographs as required. Use photo manipulation software such as Adobe Suite to get desired results. Recommend creative ideas to exceed expectations of goals and objectives. Use artistic knowledge to enhance and compose photographs. Review sets of photographs and select the best results. Operate various photographic equipment such as single lens reflex cameras and film or digital cameras and lighting. Managing self and others Maintains brand standards/creative quality in region, supported by the Design Manager. Keeps abreast of production software and technology to ensure industry standards. Supports the implementation of the equality, diversity, and inclusion (EDI) framework for photography by demonstrating inclusion of diversity in creatives across both print and digital and implementing EDI recommendations. Relationship and Stakeholder Management Proactively builds and maintains collaborative relationships with internal peers and stakeholders to ensure integrated, joined up and future-proofed working. Acts as a Brand Ambassador, helping deliver a strong British Council brand. Minimum/Essential Qualifications: Relevant degree or demonstrable equivalent level of experience Role specific knowledge and experience: Proven experience as a photographer (please submit portfolio). Detailed knowledge of photography art and lighting. Strong creative presence and artistic flair. Able to follow instructions clearly to achieve desired results. Able to stand and move around for long periods at a time and willing to work post 5.00 pm. Desirable Additional information Payment Terms Freelancers and non-permanent workers will be paid either: A fixed fee for the entire project, based on their submitted rate card. An hourly rate for the time dedicated to the project, based on their submitted rate card. The rate card will be agreed upon at the time of contracting and will not be negotiable for the duration of the contract (maximum 2 years). Final payments will be made within one month of project completion, following the submission and approval of all deliverables. Project Completion Project completion is defined as the successful delivery of all agreed-upon deliverables, which may involve up to three rounds of feedback and revisions. Location: Addis Ababa, Ethiopia -Role holder must have existing rights to live and work in the country applied for. Language requirements: Fluency in written and spoken English and Amharic . Expression of Interest: To apply, interested candidates must submit their portfolio of work along with a resume and complete the rate card of charges for their services. (Rate card template to be used is below – this can be attached to the resume) Rate Card Activity Rates per hour/by project Notes Event Photography     Social Media Photography     Event Videos     Editing of Videos     Testimonials     Location Photography     Location Video Shoots     Additional Considerations Intellectual Property: The ownership of all intellectual property rights created during the project will be clearly defined in the contract. Confidentiality: Freelancers and non-permanent workers will be required to sign a Non-Disclosure Agreement (NDA) to protect sensitive British Council information. Insurance: Freelancers and non-permanent workers may be required to hold their own professional liability insurance. Taxes and Social Security: Freelancers and non-permanent workers are responsible for paying their own taxes and social security contributions. The British Council will not withhold taxes. Closing Date – 21 May,2024 (Applications will close 23:59  East Africa Time) We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment.  We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
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    Photographer - Specialist Consultant (Part-Time) - Ethiopia (Addis Ababa, Ethiopia)
    Photographer - Specialist Consultant (Part-Time) - Ethiopia Role Purpose To support local photography needs, working closely with the Hub Design Manager and Regional marketing and communication teams. The Part-Time photographer will be responsible for attending key British Co
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