Addis Abeba – The vibrant world of African fashion is set to take center stage as the 14th edition of the Hub of Africa Fashion Week (HAFW) returns to Addis Abeba. From 22 – 26 January, event organizers promise to showcase creativity, innovation, and cultural richness, bringing together designers, industry experts, and fashion enthusiasts from …

Addis Abeba – The vibrant world of African fashion is set to take center stage as the 14th edition of the Hub of Africa Fashion Week (HAFW) returns to Addis Abeba. From 22 – 26 January, event organizers promise to showcase creativity, innovation, and cultural richness, bringing together designers, industry experts, and fashion enthusiasts from …

Creativity is boundless | Exclusive: with Maranata Tegegn | Afreeqa @ArtsTvWorld

Africa’s Next Wave of Creativity | Afreeqa | Arts ET Saturday @ArtsTvWorld

Mekelle, Tigray, Ethiopia
SAFARICOM
Role purpose:
Responsible for frontline delivery of high-quality customer service in all interactions with customers visiting Safaricom customer care touch points.
 
Key accountabilities and decision ownership:
 
·       Offer exceptional front-line support to CBU, EBU and M-PESA customers, agents and merchants visiting customer care touch points and ensure that customers are satisfied with the services.
·       Delivery of world class customer service in all interaction with customers that meets the set individual TNPS target.
·       Handling customer complaints in a professional manner, ensuring the customer is satisfied at the end.
·       Taking ownership of customer issues arising by always maintaining daily log of all escalated issues and communicate resolutions/delays to including the customer.
·       Achievement of set individual target on delivery of quality customer service as per set SLA/service level.
·       Adherence to documented operational processes, procedures, and standards.
·       Responsible for ownership and confidentiality of customer documents/records including filing of the same.
·       Accuracy and integrity of Customer data.
·       Ensure achievement on all Care Desk performance management parameters with focus on continuous improvement.
·       Serve as focal point in transferring knowledge and standards through training and other means to all Safaricom distribution network staff.  
·       Any other duty assigned by the Team Leader.  
 
Creativity and Innovation

Identifying and assessing customer’s needs to ensure they are satisfied.
Ensuring each customer interaction to build lasting relationships with customers, ensuring they feel supported and valued.

 
Key performance indicator:

Escalation of customer issues and follows up to ensure issues are closed within agreed SLA, correct escalation matrix must be followed to ensure customer issue is closed within SLA.
100% accuracy on all issues escalated and ensure end-to-end follow-ups.
100% adherence to processes and procedures for provision of service as stipulated.
Adherence to KYC process guidelines - Update customer records accurately on systems and databases including following KYC procedures end to end.
Adherence to set non-negotiable customer service standards, culture, and engagement.

 
Must have technical / professional qualifications:

Degree from a recognized Institution.
Proactive, confident, energetic.
Ability to prioritize work.
Ability to cope with pressure from customers while delivering quality service.
Able to probe and ask questions to get more information from customers.
Able to advice the customers on service plans that best suits their needs/lifestyle.
Able to explain the value of the service offered to the customer by comparing with what is available in the market.
Proficiency in local language 

Desired

Working in Safaricom distribution channel or customer care with distinctive performance.

How To Apply:
 
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.
 
The closing date for receiving applications is   Tuesday, 14 May 2024, 5:00pm
 
 

Dembia, Ethiopia
World Vision
With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!Employee Contract Type:Local - Fixed Term Employee (Fixed Term)Job Description:MAJOR RESPONSIBILITIESAssist the project officer in situational assessment, operational planning, implementation and monitoring of the IDP activities.Provide individual and group psychological first aid/psycho-social support to children and women affected by the conflict to enable them restore their safety, dignity and hope.Facilitate consultation and discussions with beneficiary populations, making sure they are involved in needs assessment, delivery of protection/assistance and development/implementation of durable solutions.Closely work with local authorities and relevant government sector (women and children affairs, education, social affairs, schools etc) to facilitate recovery and reiteration of the affected population.Coordinate and manage the establishment of child friendly spaces in collaboration with school, local authorities, and faith leaders Required Education, training, license, registration, and certification First degree in social work, sociology, psychology, education or other eleven fields.Required Professional Experience At least one-year relevant experience in child protection and related areas,Knowledge and experience on Gender Based Violence programming an asset.Knowledge of and ability to implement integrated CP responses, including Gender Based Violence.Awareness of or interest in community based protection mechanisms.Direct case management and experience working with children and adolescents is an asset.Demonstrated flexibility and creativity in planning and problem solvingPreferred Knowledge and Qualifications Knowledge of and ability to implement integrated CP responses, including Gender Based Violence Awareness of or interest in community based protection mechanisms in emergency context. Extensive training in the fields of CP/GBV, psycho-social wellbeing, case management and application of international technical guidelines and standards in Child Protection and GBV.Travel and/or Work Environment Requirement Frequent travel to the project sites and to NO as neededLanguage Requirements Fluent in written and spoken English as well as in local languagesWorld Vision is a child-focused organization that is committed to safeguarding all children as well as adult beneficiaries, and has zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them.  Disclaimer: World Vision Ethiopia is a reputable organization that values transparency and fairness in its recruitment process and does not solicit any money for any job application. We encourage all job seekers to be cautious of any job ads that require payment or personal information upfront. If you have any questions or concerns about our job ads or recruitment process, please do not hesitate to contact us directly.Applicant Types Accepted:Local Applicants Only

Addis Ababa, Ethiopia
British Council Ethiopia





Marketing Manager - Specialist Consultant - Ethiopia






Role Purpose
To support with regional marketing and communication teams with local marketing day-to-day management activities. The Part-Time marketing manager will be responsible for overseeing and implementing marketing strategies to drive business growth, increase brand awareness, and achieve marketing objectives. This role requires a blend of creativity, strategic thinking, leadership, and analytical skills to effectively promote products or services to target audiences.
Main Accountabilities

Project Support:

This role will be regional or cluster based depending on the requirements of the business. The main role of the marketing manager will be to create and manage our local campaigns for specific projects

Develop Marketing Strategies: Collaborate with senior management and regional marketing teams to develop comprehensive marketing strategies aligned with business goals and objectives. This includes identifying target markets, defining positioning, and outlining tactics to reach and engage customers.
Campaign Management: Plan, execute, and oversee marketing campaigns across various channels such as digital, print, social media, email, events, and traditional advertising. Ensure campaigns are delivered on time, within budget, and meet performance targets.
Brand Management: Maintain and enhance the company's brand image through consistent messaging, visual identity, and customer experience. Monitor brand perception and competitor activities to identify opportunities for improvement.
Market Research and Analysis: Support market research to gather insights on consumer behavior, industry trends, and competitive landscape. Analyze data to identify market opportunities, customer segments, and product positioning strategies.
Digital Marketing: Oversee digital marketing initiatives including website optimization, SEO/SEM, content marketing, social media management, and online advertising. Stay updated on digital marketing trends and emerging technologies to maximize online presence and engagement.
Budget Management: Develop and manage marketing budgets, ensuring resources are allocated effectively to achieve desired outcomes. Monitor expenses, track ROI, and adjust strategies as needed to optimize marketing spend.
Stakeholder Communication: Collaborate cross-functionally with sales, product development, and other departments to align marketing efforts with overall business objectives. Communicate marketing plans, results, and recommendations to key stakeholders.
Performance Measurement: Establish key performance indicators (KPIs) and metrics to evaluate the effectiveness of marketing campaigns and initiatives. Track and analyze performance data to identify areas for improvement and inform future strategies.
Compliance and Ethics: Ensure all marketing activities comply with relevant laws, regulations, and industry standards. Uphold ethical standards in marketing practices and promote transparency and integrity in all communications.


Managing self and others


Maintains brand standards/creative quality in region, supported by the Regional Content managers and regional marketing teams.
Keeps abreast of new social trends in the markets.
Supports the implementation of the equality, diversity, and inclusion (EDI) framework for social media and website by demonstrating inclusion of diversity in creatives across both print and digital and implementing EDI recommendations.


Relationship and Stakeholder Management


Proactively builds and maintains collaborative relationships with internal peers, agencies, external partners, and stakeholders to ensure integrated, joined up and future-proofed working.
Acts as a Brand Ambassador, helping deliver a strong British Council brand.

Minimum/Essential Qualifications:
Bachelor’s degree in marketing, Business Administration, or a related field; MBA or advanced degree preferred.
Role specific knowledge and experience:

Proven experience (2+ years) in marketing roles
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders.
Proficiency in digital marketing tools and platforms, including Google Analytics, CRM software, email marketing software, and social media management tools.

Additional information
Payment Terms
Freelancers and non-permanent workers will be paid either:

A fixed fee for the entire project, based on their submitted rate card.
An hourly rate for the time dedicated to the project, based on their submitted rate card.
The rate card will be agreed upon at the time of contracting and will not be negotiable for the duration of the contract (maximum 2 years).
Final payments will be made within one month of project completion, following the submission and approval of all deliverables.

Project Completion

Project completion is defined as the successful delivery of all agreed-upon deliverables, which may involve up to three rounds of feedback and revisions.

Location: Addis Ababa, Ethiopia, Role holder must have existing rights to live and work in the country applied for.
Language requirements: Fluency in written and spoken English and Amharic.
Expression of Interest: To apply, interested candidates must submit their portfolio of work along with a resume and complete the rate card of charges for their services. (Rate card template to be used is below – this can be attached to the resume)
Rate Card




Activity (per hour rates)


Rates per hour/by project


Notes Comments




Event management - planning and co-ordination


 


 




end-to-end management of campaigns/program launches


 


 




support on marketing activations - co-ordination and campaign planning


 


 




Additional Considerations

Intellectual Property: The ownership of all intellectual property rights created during the project will be clearly defined in the contract.
Confidentiality: Freelancers and non-permanent workers will be required to sign a Non-Disclosure Agreement (NDA) to protect sensitive British Council information.
Insurance: Freelancers and non-permanent workers may be required to hold their own professional liability insurance.
Taxes and Social Security: Freelancers and non-permanent workers are responsible for paying their own taxes and social security contributions. The British Council will not withhold taxes.

Closing Date – 22 May 2024 (Applications will close 23:59 East Africa Time)
We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment.  We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Mekelle, Tigray, Ethiopia
SAFARICOM
Role purpose:
Responsible for frontline delivery of high-quality customer service in all interactions with customers visiting Safaricom customer care touch points.
 
Key accountabilities and decision ownership:
 
·       Offer exceptional front-line support to CBU, EBU and M-PESA customers, agents and merchants visiting customer care touch points and ensure that customers are satisfied with the services.
·       Delivery of world class customer service in all interaction with customers that meets the set individual TNPS target.
·       Handling customer complaints in a professional manner, ensuring the customer is satisfied at the end.
·       Taking ownership of customer issues arising by always maintaining daily log of all escalated issues and communicate resolutions/delays to including the customer.
·       Achievement of set individual target on delivery of quality customer service as per set SLA/service level.
·       Adherence to documented operational processes, procedures, and standards.
·       Responsible for ownership and confidentiality of customer documents/records including filing of the same.
·       Accuracy and integrity of Customer data.
·       Ensure achievement on all Care Desk performance management parameters with focus on continuous improvement.
·       Serve as focal point in transferring knowledge and standards through training and other means to all Safaricom distribution network staff.  
·       Any other duty assigned by the Team Leader.  
 
Creativity and Innovation

Identifying and assessing customer’s needs to ensure they are satisfied.
Ensuring each customer interaction to build lasting relationships with customers, ensuring they feel supported and valued.

 
Key performance indicator:

Escalation of customer issues and follows up to ensure issues are closed within agreed SLA, correct escalation matrix must be followed to ensure customer issue is closed within SLA.
100% accuracy on all issues escalated and ensure end-to-end follow-ups.
100% adherence to processes and procedures for provision of service as stipulated.
Adherence to KYC process guidelines - Update customer records accurately on systems and databases including following KYC procedures end to end.
Adherence to set non-negotiable customer service standards, culture, and engagement.

 
Must have technical / professional qualifications:

Degree from a recognized Institution.
Proactive, confident, energetic.
Ability to prioritize work.
Ability to cope with pressure from customers while delivering quality service.
Able to probe and ask questions to get more information from customers.
Able to advice the customers on service plans that best suits their needs/lifestyle.
Able to explain the value of the service offered to the customer by comparing with what is available in the market.
Proficiency in local language 

Desired

Working in Safaricom distribution channel or customer care with distinctive performance.

How To Apply:
 
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.
 
The closing date for receiving applications is   Tuesday, 14 May 2024, 5:00pm
 
 

Addis Ababa, Ethiopia
Fairtrade Africa
Countries: Ethiopia, Kenya, Uganda
Organization: Fairtrade Africa
Closing date: 10 May 2024
DUTIES & RESPONSIBILITIES
Key Performance Areas
Programme Management
Coordinate needs assessment programmes for flower producer organizations to inform programming activities in line with Fairtrade Africa (FTA) strategic objectives.
Develop and execute project plans to ensure successful, timely delivery that meets the broader strategic goals.
Assist producers and members in participate in local, regional, and international events.
Develop plans for producers and member organizations to optimize their operations and impact, enhancing engagement and participation through excellent communication and relationship management.
Provide continued support to producers in Fairtrade premium use strengthening, risk management, visibility of best practices, and differentiation.
Offer producers support on emerging trends including Human Rights and Environmental Due Diligence (HREDD) and corporate accountability alignments.
Assist in identifying commercial opportunities and facilitate visits by NFOs, donors, and buyers to the producer and member organizations.
Advocacy & External Relations
Support producer organizations in the formation of member networks such as product and country groupings or platforms as avenues for policy influence and advocacy.
Manage communications with existing donors and delivery partners to promote deeper engagement, loyalty, and maximize long-term value.
Oversee relevant workstreams on wage improvement for workers and empowerment of workers and worker associations.
Manage partnerships with other organizations to advance FTA’s programming activities. · Contribute to regional communications by drafting articles for newsletters, compiling producer experiences, and sharing best practices.
Develop relationships with new donors and partners, including identifying potential partners, nurturing relationships, and supporting proposal writing.
Reporting
Lead and coordinate the preparation of financial, donor, and programme progress reports.
Ensure effective monitoring and evaluation of projects within the portfolio.
Collaborate with the M&E Officer in collecting monitoring data to coordinate impact or evaluation studies ongoing in the region.
General Management
Provide oversight on programme resources ensuring effective programme resourcing, efficiency, and overall accountability
Ensure the provision of reports on grants, M&E, Finance, Programme activity
Plan, coordinate, and execute the annual operational plan, providing the team with the needed direction to achieve results and hold them accountable.
Administration and management of core programme assets including service delivery contracts, flower producer’s database, the flowers online platform and other Fairtrade system platforms.
Support staff in developing realistic work plans based programmatic and producer organizations’ needs, ensuring effective implementation through the management of Programme Team Leaders and Programme Officers.
Regularly discuss performance, giving timely, constructive feedback, providing support to address issues, and acting when necessary
Provide technical support, guidance, and development for team members
Promote a culture of high performance and continuous improvement
Qualifications
Bachelor’s degree in Agriculture, Agri-business management, social sciences, Project management, or a related field. Experience and Knowledge
Minimum of 10 years’ experience in agricultural development of which 5 years should be in management position/roles.
Experience in supporting ethical and sustainable supply chains
Knowledge of agricultural development and sustainable business practices
Experience in implementing capacity building programmes for workers and smallholder farmers.
Experience in managing complex programmes/projects.
Experience and understanding of in labour and policy engagement issues · Experience in managing complex programmes
Experience in Hired labour plantations, or Flowers and Young plants sector will be an advantage
Knowledge of Fairtrade standards and processes will be an advantage
Skills
Excellent communication skills.
Excellent stakeholder management and interpersonal skills
Problem solving and solution oriented
Creativity and innovation
Resource mobilization skills Ability to coach and mentor teams
How to applyhttps://fairtradeafrica.net/vacancies-2/

Addis Ababa, Ethiopia
Fairtrade Africa
Countries: Ethiopia, Kenya, Uganda
Organization: Fairtrade Africa
Closing date: 10 May 2024
DUTIES & RESPONSIBILITIES
Key Performance Areas
Programme Management
Coordinate needs assessment programmes for flower producer organizations to inform programming activities in line with Fairtrade Africa (FTA) strategic objectives.
Develop and execute project plans to ensure successful, timely delivery that meets the broader strategic goals.
Assist producers and members in participate in local, regional, and international events.
Develop plans for producers and member organizations to optimize their operations and impact, enhancing engagement and participation through excellent communication and relationship management.
Provide continued support to producers in Fairtrade premium use strengthening, risk management, visibility of best practices, and differentiation.
Offer producers support on emerging trends including Human Rights and Environmental Due Diligence (HREDD) and corporate accountability alignments.
Assist in identifying commercial opportunities and facilitate visits by NFOs, donors, and buyers to the producer and member organizations.
Advocacy & External Relations
Support producer organizations in the formation of member networks such as product and country groupings or platforms as avenues for policy influence and advocacy.
Manage communications with existing donors and delivery partners to promote deeper engagement, loyalty, and maximize long-term value.
Oversee relevant workstreams on wage improvement for workers and empowerment of workers and worker associations.
Manage partnerships with other organizations to advance FTA’s programming activities. · Contribute to regional communications by drafting articles for newsletters, compiling producer experiences, and sharing best practices.
Develop relationships with new donors and partners, including identifying potential partners, nurturing relationships, and supporting proposal writing.
Reporting
Lead and coordinate the preparation of financial, donor, and programme progress reports.
Ensure effective monitoring and evaluation of projects within the portfolio.
Collaborate with the M&E Officer in collecting monitoring data to coordinate impact or evaluation studies ongoing in the region.
General Management
Provide oversight on programme resources ensuring effective programme resourcing, efficiency, and overall accountability
Ensure the provision of reports on grants, M&E, Finance, Programme activity
Plan, coordinate, and execute the annual operational plan, providing the team with the needed direction to achieve results and hold them accountable.
Administration and management of core programme assets including service delivery contracts, flower producer’s database, the flowers online platform and other Fairtrade system platforms.
Support staff in developing realistic work plans based programmatic and producer organizations’ needs, ensuring effective implementation through the management of Programme Team Leaders and Programme Officers.
Regularly discuss performance, giving timely, constructive feedback, providing support to address issues, and acting when necessary
Provide technical support, guidance, and development for team members
Promote a culture of high performance and continuous improvement
Qualifications
Bachelor’s degree in Agriculture, Agri-business management, social sciences, Project management, or a related field. Experience and Knowledge
Minimum of 10 years’ experience in agricultural development of which 5 years should be in management position/roles.
Experience in supporting ethical and sustainable supply chains
Knowledge of agricultural development and sustainable business practices
Experience in implementing capacity building programmes for workers and smallholder farmers.
Experience in managing complex programmes/projects.
Experience and understanding of in labour and policy engagement issues · Experience in managing complex programmes
Experience in Hired labour plantations, or Flowers and Young plants sector will be an advantage
Knowledge of Fairtrade standards and processes will be an advantage
Skills
Excellent communication skills.
Excellent stakeholder management and interpersonal skills
Problem solving and solution oriented
Creativity and innovation
Resource mobilization skills Ability to coach and mentor teams
How to applyhttps://fairtradeafrica.net/vacancies-2/