Click here to download the HD E-version In this lengthy interview with Jawar Mohammed, The Addis Standard Quarterly Journal (ASQJ) Issue #2 raised questions that Jawar has not been asked in the past from his move to promote “progressive patriotism” for state viability, to the danger of the ruling class’s indeterminate oscillation between multi-culturalism and …

Mekelle, Tigray, Ethiopia
SAFARICOM
Role purpose:
Responsible for frontline delivery of high-quality customer service in all interactions with customers visiting Safaricom customer care touch points.
 
Key accountabilities and decision ownership:
 
·       Offer exceptional front-line support to CBU, EBU and M-PESA customers, agents and merchants visiting customer care touch points and ensure that customers are satisfied with the services.
·       Delivery of world class customer service in all interaction with customers that meets the set individual TNPS target.
·       Handling customer complaints in a professional manner, ensuring the customer is satisfied at the end.
·       Taking ownership of customer issues arising by always maintaining daily log of all escalated issues and communicate resolutions/delays to including the customer.
·       Achievement of set individual target on delivery of quality customer service as per set SLA/service level.
·       Adherence to documented operational processes, procedures, and standards.
·       Responsible for ownership and confidentiality of customer documents/records including filing of the same.
·       Accuracy and integrity of Customer data.
·       Ensure achievement on all Care Desk performance management parameters with focus on continuous improvement.
·       Serve as focal point in transferring knowledge and standards through training and other means to all Safaricom distribution network staff.  
·       Any other duty assigned by the Team Leader.  
 
Creativity and Innovation

Identifying and assessing customer’s needs to ensure they are satisfied.
Ensuring each customer interaction to build lasting relationships with customers, ensuring they feel supported and valued.

 
Key performance indicator:

Escalation of customer issues and follows up to ensure issues are closed within agreed SLA, correct escalation matrix must be followed to ensure customer issue is closed within SLA.
100% accuracy on all issues escalated and ensure end-to-end follow-ups.
100% adherence to processes and procedures for provision of service as stipulated.
Adherence to KYC process guidelines - Update customer records accurately on systems and databases including following KYC procedures end to end.
Adherence to set non-negotiable customer service standards, culture, and engagement.

 
Must have technical / professional qualifications:

Degree from a recognized Institution.
Proactive, confident, energetic.
Ability to prioritize work.
Ability to cope with pressure from customers while delivering quality service.
Able to probe and ask questions to get more information from customers.
Able to advice the customers on service plans that best suits their needs/lifestyle.
Able to explain the value of the service offered to the customer by comparing with what is available in the market.
Proficiency in local language 

Desired

Working in Safaricom distribution channel or customer care with distinctive performance.

How To Apply:
 
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.
 
The closing date for receiving applications is   Tuesday, 14 May 2024, 5:00pm
 
 

Addis Ababa, Ethiopia
FHI 360
About FHI 360FHI 360 is a non-profit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff include experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, and technology — creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories.FHI 360 leads the implementation of the USAID funded Ethiopia Community Nutrition Activity. The Activity focuses on enhancing multisector coordination and accountability; improving nutrition practices and health-seeking behaviors; and strengthening delivery of quality nutrition services within USAID’s Feed the Future Zones of Influence.Job summary:The Nutrition Advisor is responsible for quality implementation of child, maternal and adolescent nutrition in the Ethiopia FTF Community Nutrition Zone of Influence (ZOE) woredas in target regions. S/he is also responsible in developing and developing or/and adapting training guidelines, job aids and tools, and undertaking capacity building of staff. The incumbent will also liaise with the MOH, RHBs and other nutrition stakeholders in emergency and development nutrition issues and represent Community Nutrition in meetings and other nutrition forums in the country. Key responsibilities:Assess the capacity of the LIP Nutrition Officers and provide training focusing on maternal, infant, and young child nutrition as well as counseling skillsSupport the LIP Nutrition Officers in planning, implementation and monitoring of nutrition activitiesEnsure nutrition activities implemented by LIPs at woreda and kebele levels are integrated to existing government system and complementary with activities implemented by other partners and Community Nutrition teamEnsure national and global policies, guidelines and standards in the overall implementation of Community Nutrition activity at all levelsProvide support to the HEWs in provide capacity building training for community volunteers for conducting community mobilization, nutritional screening, referral and counselling skills.In collaboration with MoH and partners, conduct IRT for HEWs and basic nutrition trainings to health workers in target HPs and HFsWork with IR Leads and other Community Nutrition members to achieve key milestones and deliverables and ensure quality implementation of nutrition SBC, demand creation and multisector coordination the FTF ZOI areas.Work with LME team in collection, analysis, and reporting of quality nutrition data for decision makingProvide support to Community Nutrition regional and zonal staff in implementation, monitoring and evaluation of nutrition interventions document best practices and learning.In collaboration with MoH, other partners and Community Nutrition team, develop/adapt training manuals for capacity building of health workers, HEWs and LIPs.In collaboration with MEL, work on the development of tools for Community Nutrition staff and partners to improve the quality of Nutrition activities.Laise with the ministry of health, RHBs and development partners and participate in nutrition TGWs/forums, meetings and produce compelling minutes and reportWork with the Emergency Preparedness, Response and Recovery (EPRP) Advisor and regional teams in emergency response and recovery activities and undertake periodic assessments and revise and update existing EPR plansWork with MoH and RHBs to ensure availability of emergency medical and nutritional supplies and commodities.Ensure all Nutrition program staff at all levels receive the necessary and appropriate technical support.Contribute to the development and revision of annual work plans and DIP, bi-weekly, monthly, quarterly and annual reports.Work with MEL team in undertaking  assessments and identification of research topics and conduct implementation/operation research.Conduct regular and periodic support supervision to regional, zonal and woreda-level staffParticipate in and provide support to nutrition JSS, review meeting and planning sessions. Accomplish any other roles and responsibilities Project Design Implementation:With technical oversight, provide technical leadership in design, development, planning, implementation; and capacity- building of specific technical components of projectsCreates technical portion of the project plan, within the given resource and financial constraintsLeads the day to day technical and operational activities of assigned projectsTrack delivery of project outputsMonitors staff members’ LOE (Level of Effort) needs to ensure adequate coverage of resourcesCoordinates requests from CO (Country Office) for technical assistanceLeads the design, development, planning, and implementation of global level innovative technical strategiesMaintains a constructive dialogue and technical exchange with field counterparts and technical staff members of implementing partnersDevelops tools for the design and implementation of specific technical componentsEnsures technical implementation is consistent with best practices in the industry / subject and meet client / funder contractual obligations for of one or more large functional areasMay supervise junior technical staff members, sub-contractors, and others implementing technical project workFunctions at the advisor capacity with oversight of technical project administrative and finance compliance, technical deliverables, and team management. (Includes projects and consultants)Develops tools for the design and implementation of specific technical componentsLeads the day-to-day technical activities of assigned projectsTrack delivery of project outputsMonitors staff members’ LOE needs to ensure adequate coverage of resourcesCoordinates requests from CO for technical assistance.Business Development and Client/Funder Support:Collect data for inclusion in proposalsAssists with proposal researchAssists with developing proposal strategiesDraft proposals, budgets, and work plansDevelops and maintains relationships with potential clients / funders, partners, peers, etc. to develop new business.Participate in business development meetings with partners/clients.Develop strategies to grow the business.The other higher-level (develop strategies to grow the business, lead design, etc.) are appropriate.Participate in client / funder meetings and provide technical input.Draft sponsor reports and presentations.Represents the organization and / or Institute to external entities at professional meetings and conferences.Maintains collaborative relationships with donor/client organizations, relevant government agencies, bilateral and other NGOs (non governmental organizations) and consistently maintained and viewed as a knowledgeable resource in their technical area.Continually maintains a dialogue and technical exchange with field counterparts and technical staff members of implementing partners.Participate in client / funder meetings and draft reports/presentations.Partner/Sub-Award Management:May be daily POC (Point of Contact) with clients for some projects on technical matters.Capacity Building, Training and Supervision:Develops and implements technical training and capacity building interventions.Identifies strategies to address training gaps.May supervise or provide technical guidance to staff members locally and in the region.Operations Management (Finance, HR, etc.):Manages the processes, services, planning, organizing, coordinating, and controlling of all technical resources for a project.Project/Program Reporting:Drafts sponsor financial and technical reports.Collates and uploads output and deliverables data to sponsor data systems.Prepares and delivers presentations to sponsors on progress.Helps in the development and review of work plans.Creates technical content, owning the content, true experts at an advanced level (maybe the most senior technical person).Serves as the primary author for technical deliverables (e.g., reports, presentations, manuscripts).Gathers and aggregates data to provide a summary / high level overview.Quality Assurance:Ensures technical deliverables are consistent with best practices in the industry / subject and meet client / funder contractual obligationsIdentifies areas for improved efficiency or effectiveness within prescribed parameters, and institutes enhancements to procedures.Applied Knowledge & Skills:Ensures appropriate and timely technical support for field projects.Ensures the quality of implemented technical activities and systems at all levels.Conducts routine coordination with employees and consultants, on-site and in the field.Strong knowledge and skills in a specific technical area/function and general understanding of concepts and principles of related technical areas/functions.Solid knowledge of standards for the technical area/field, operational processes and procedures, work, and task flow.Has the ability to manage projects, set realistic priorities, and plan for the successful implementation of activities.Proficient writing and verbal communication skills.Relevant computer software skills (including, at a minimum, the standard applications in MS Office).Ability to manage their own work to job and performance standards.Must be able to read, write and speak fluent English fluent in host country language.Competencies:There are 31 FHI 360 development competencies, of greatest focus for this particular job will be:Project Management (Planning and Time Management) - Accurately scopes out length and difficulty of tasks (sets objectives/goals/measures). Breaks down work into steps, schedules, task/people assignments. Marshals people, time, and resources efficiently. Arranges information in a useful manner and orchestrates multiple activities at once.People Management (Making Others Great) – Facilitate professional development of staff by providing challenging, learning assignments and opportunities. Shares and solicits feedback monthly at the very least. Helps establish compelling development plans. Assigns responsibility and accountability for tasks/decisions. Monitors process, progress, and results. Creates a climate in which people want to do their best.Creating and Managing Systems and Processes – Recognizes the need for standardization and balances client and organization need in systems design. Anticipates the effects of process change on people while optimizing task efficiency and simplicity.Employees are expected to possess or have high potential for the development of these three fundamental competencies.Problem Solving & Impact:Demonstrates the ability to assess needs within agreed upon duties and considers course of action best to meet those needs.Effectively applies knowledge of technical area to solve a range of problems.Demonstrates the ability to develop solutions to problems that cannot be solved using existing methods or approaches.Faulty decisions/ recommendations /failures to complete assignments will normally result in serious delays to assigned projects resulting in considerable expenditure of additional time, resources, and funds.Decisions and actions impact primarily workflow, project processes and timeframes.Problems encountered are varied, requiring review of practices and precedents to resolve.Problem solving involves evaluating and resolving discrepancies with data, analyses, processes, etc. within prescribed guidelines.Policies or guidelines exist for most problems; others must be referred to by a supervisor or more senior professional.Supervision given/received:May have supervisory responsibility.Reports to the Deputy Chief of Party (Technical) of Feed the Future Ethiopia Community Nutrition Activity.Qualifications: Master's degree in public health or nutritionExperience and skill:Minimum of 10 years of related work experience in managing and implementing nutrition programs across the country.Must have sufficient management and coordination expertise and experience and demonstrated professional relationships to fulfill the requirements of the position.Demonstrated ability to interact with donors particularly USAID, implementing partners, and host country governments.Demonstrated understanding of the Ethiopia Nutrition sector and regional Nutrition Coordination platforms; familiarity with global and national nutrition initiatives and developments.Good interpersonal, negotiating and problem solving skillsProficiency in verbal and written English and report writingPrior experience in a non-governmental organization (NGO).Typical Physical Demands:Typical office environment.Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.Technology to be Used:Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.Travel Requirements:Ability to travel up to 50% time and more as neededDate Revised: 9/13/2021This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email [email protected] 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself. Please click here to continue searching FHI 360's Career Portal. 

Filtu, Ethiopia
FHI 360
ORGANIZATIONAL OVERVIEW   FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, and technology– creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 70 countries, all 50 U.S. states, and all U.S. territories. FHI 360’s Crisis Response team has been responding to the humanitarian emergency in Northern Ethiopia through an integrated health, nutrition, WASH, and Protection project to meet the critical needs of the conflict-affected population. FHI 360 aims to expand its reach to the Somali Region in Eastern Ethiopia to meet the immediate needs of the drought-affected population and will be implementing integrated humanitarian programming with the Ethiopia-based national organization, Pastoralist Concern (PC).POSITION OVERVIEW   Under the supervision of the Senior HR & Admin Officer, the HR & Admin Officer will provide operational support in several areas including recruitment, employee relations, benefits administration, and general documentation. They will serve as backup point of contact for employees with questions related to their personal employee information. Additionally, the HR & Admin Officer processes various forms related to documenting human resources activities such as new-hire, change-of-status, medical and other benefits, leave tracking, performance evaluations, benefits, terminations, etc.KEY RESPONSIBILITIES AND DELIVERABLES Ensure that country adheres to employment standards, HR policies and FHI 360 policies and procedures.Prepare and disseminate internal and external vacancy publications and liaise with candidates and management at different stages of the recruitment process.Lead recruitment, selection, and onboarding of all employees.Initiate and follow up on reference checks, ensure that other background checks are performed.Communicate and ensure compliance and consistency with office practices and policies and compliance with all employment related laws.Maintain and prepare all personal files, ensuring that all information about each staff is up-to-date accurate and filed.Assists to establish a Human Resources platform for FHI 360 in Filtu field office, Somali region.Assists in processes forms and system updates related to new employees, change-of- status, performance evaluations, benefits changes, separations etc.Able to run standard reports and create ad-hoc reports for special projects.Conducts new employee orientation and may assist with separation process.With support from the HR Manager, assists with training and development programs as needed.Recommends improvement or changes in systems, processes or procedures to management.Assists with Benefits, Payroll and Accounts Payable to ensure HR related procedures and processes are handled and resolved in a timely manner.Responds to staff request for administrative support as needed. Facilitate meetings and meeting arrangementsAssignments vary based on department and/or functional area. May handle special projects and execute research and data analysis tasks.Performs other duties as assigned.DESIRED QUALIFICATIONS Bachelor’s degree or equivalent in Business Administration, Social Sciences, or related discipline, with 3 – 5 years of relevant experience.Or master’s degree in business administration, Social Sciences or its recognized equivalent, and 1 – 3 years relevant experience.Demonstrated success in multicultural environments is required.Experience in an international development organization is an advantage.Fluent in local language and excellent in English.  Application Process:Interested candidates should submit their CV, cover letter, and contact information for three professional references on the FHI 360 portal. Only shortlisted candidates will be contacted for interviews.-----------------Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may evolve and change over time based on organizational needs and programmatic priorities.Top of FormThis job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email [email protected] 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself. Please click here to continue searching FHI 360's Career Portal. 

Chereti, Ethiopia
FHI 360
ORGANIZATIONAL OVERVIEW   FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, and technology– creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 70 countries, all 50 U.S. states, and all U.S. territories. FHI 360’s Crisis Response team has been responding to the humanitarian emergency in Northern Ethiopia through an integrated health, nutrition, WASH, and Protection project to meet the critical needs of the conflict-affected population. FHI 360 aims to expand its reach to the Somali Region in Eastern Ethiopia to meet the immediate needs of the drought-affected population and will be implementing integrated humanitarian programming with the Ethiopia-based national organization, Pastoralist Concern (PC).POSITION OVERVIEW   FHI 360 is seeking a Field Coordinator to lead programmatic and operational efforts in the Charati Field Office of the Somali region in Ethiopia. The Field Coordinator is responsible for the overall leadership in planning, executing, and coordinating the efforts of team members and stakeholders to deliver projects according to plan. The Field Coordinator will manage and define the project’s objectives and oversee quality control throughout the completion of the project’s life cycle. They will also create work plans based on the goals of the project, implement evidence-based interventions in multi-sector areas, and collaborate with other sectors to create integrated work plans and budgets that are essential for the success of the project. Additionally, the Field Coordinator will take lead on ensuring financial, administrative, and logistical efficiency and ensuring that all aspects of the program are compliant with FHI 360’s policies.KEY RESPONSIBILITIES AND DELIVERABLES Manages and oversees the development of projects from initiation to completion.Ensures all operations administrative expenditures and activities outlined in project related MoUs are consistent with project’s work plan and budget.Guides the day-to-day activities of the project with an emphasis on management of logistics, finance, and overall administrative program operations.Assists with the coordination of provincial and regional field presence, whether in the form of new offices or as a supplement of staff equipment and infrastructure to an existing office.Manages capacity building project staff in coordinating and managing the implementation of project activities and delivery of quality accountability.Provides guidance and monitoring for project staff ensuring clarity over project plans and priorities and encouraging effective teamwork.Develops best practices and tools for project execution and management.Defines project scope goals and deliverables that support business goals and strategic vision of management.Develops and delivers project plans, documentation, training, presentations, and budget proposals to management and staff.Identifies and resolves project issues and implements improvement plans to ensure project stays on schedule and within budget.Coaches, mentors, and manages project team to ensure quality efficiency and compliance with project and company standards/policies.Builds, develops, and grows partnerships vital to the success of the project.Applied Knowledge & Skills:Knowledge and application of Core Humanitarian Standards (CHS) and Sphere standards and Red Cross/NGO Code of Conduct.Experience working with the USAID Bureau of Humanitarian Assistance (BHA) and US Department of State Bureau of Population Refugees and Migration (State/PRM) preferred.Strong interpersonal skills and display evidence of good leadership and influencing skills.Ability to interact professionally with culturally and linguistically diverse staff and clients.English fluency required; fluency in the local language is a plus.Excellent written and oral communication skills and comfortable with participating both as an effective contributor and a listener in group settings which include senior staff.Well-organized, resourceful, effective, and efficient at coordinating multiple resources to get things done. Must have proven track record of successfully working on multiple tasks at once and foresees and plan around obstacles.Demonstrated sensitivity in diverse, cross-cultural settings.Demonstrated experience in multi-sector project management and implementation.Problem Solving & Impact:Works on problems of complex scope that require analysis and in-depth evaluation of variable factors.Capable of making decisions or recommendations and taking action on the project or operations.Ability to exercise judgment that contributes to the organization’s business strategies and develops objectives that align with department’s strategic goals.Must be able to provide accurate, expert-level advice to reach outcomes that will enable achievement of overall department and organization goals.Demonstrates a responsive professional attitude that is solution oriented.Supervision Given/Received:Regularly interacts with senior management and HQ-based staff.Leads by ‘managing managers’ or other direct/indirect reports in the region/functional area.Ability to motivate, mentor, and empower individuals to achieve expectations and goals set for the functional unit.Provide input on country/project staff performance reviews.Hire/terminate country/project staff in coordination with senior management.Reports to the Crisis Response Coordinator, Ethiopia.DESIRED QUALIFICATIONS Bachelor’s Degree or its International Equivalent in International Development, Social Sciences, Business Management, or Related Field is required.Master or other advanced degree preferred.Certification in project management preferred.Typically requires at least 5 – 8 years in a programmatic environment with field experience and at least three years with USAID/BHA rules and regulations.Knowledge of financial and contractual management of USAID/BHA contracts and cooperative agreements including budget, design, financial oversight, and expenditure projections.Experience establishing startup operations/projects in new countries preferred.Prior work experience in a non-governmental organization (NGO), government agency, or private company of progressive program management experience in humanitarian assistance or related industry experience in a relevant technical area.Application Process:Interested candidates should submit their CV, cover letter, and contact information for three professional references on the FHI 360 portal. Only shortlisted candidates will be contacted for interviews.-----------------Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may evolve and change over time based on organizational needs and programmatic priorities.This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email [email protected] 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself. Please click here to continue searching FHI 360's Career Portal. 

Filtu, Ethiopia
FHI 360
ORGANIZATIONAL OVERVIEW   FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, and technology– creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 70 countries, all 50 U.S. states, and all U.S. territories. FHI 360’s Crisis Response team has been responding to the humanitarian emergency in Northern Ethiopia through an integrated health, nutrition, WASH, and Protection project to meet the critical needs of the conflict-affected population. FHI 360 aims to expand its reach to the Somali Region in Eastern Ethiopia to meet the immediate needs of the drought-affected population and will be implementing integrated humanitarian programming with the Ethiopia-based national organization, Pastoralist Concern (PC).POSITION OVERVIEW   FHI 360 is seeking a Field Coordinator to lead programmatic and operational efforts in the Filtu Field Office of the Somali region in Ethiopia. The Field Coordinator is responsible for the overall leadership in planning, executing, and coordinating the efforts of team members and stakeholders to deliver projects according to plan. The Field Coordinator will manage and define the project’s objectives and oversee quality control throughout the completion of the project’s life cycle. They will also create work plans based on the goals of the project, implement evidence-based interventions in multi-sector areas, and collaborate with other sectors to create integrated work plans and budgets that are essential for the success of the project. Additionally, the Field Coordinator will take lead on ensuring financial, administrative, and logistical efficiency and ensuring that all aspects of the program are compliant with FHI 360’s policies.KEY RESPONSIBILITIES AND DELIVERABLES Manages and oversees the development of projects from initiation to completion.Ensures all operations administrative expenditures and activities outlined in project related MoUs are consistent with project’s work plan and budget.Guides the day-to-day activities of the project with an emphasis on management of logistics, finance, and overall administrative program operations.Assists with the coordination of provincial and regional field presence, whether in the form of new offices or as a supplement of staff equipment and infrastructure to an existing office.Manages capacity building project staff in coordinating and managing the implementation of project activities and delivery of quality accountability.Provides guidance and monitoring for project staff ensuring clarity over project plans and priorities and encouraging effective teamwork.Develops best practices and tools for project execution and management.Defines project scope goals and deliverables that support business goals and strategic vision of management.Develops and delivers project plans, documentation, training, presentations, and budget proposals to management and staff.Identifies and resolves project issues and implements improvement plans to ensure project stays on schedule and within budget.Coaches, mentors, and manages project team to ensure quality efficiency and compliance with project and company standards/policies.Builds, develops, and grows partnerships vital to the success of the project.Applied Knowledge & Skills:Knowledge and application of Core Humanitarian Standards (CHS) and Sphere standards and Red Cross/NGO Code of Conduct.Experience working with the USAID Bureau of Humanitarian Assistance (BHA) and US Department of State Bureau of Population Refugees and Migration (State/PRM) preferred.Strong interpersonal skills and display evidence of good leadership and influencing skills.Ability to interact professionally with culturally and linguistically diverse staff and clients.English fluency required; fluency in the local language is a plus.Excellent written and oral communication skills and comfortable with participating both as an effective contributor and a listener in group settings which include senior staff.Well-organized, resourceful, effective, and efficient at coordinating multiple resources to get things done. Must have proven track record of successfully working on multiple tasks at once and foresees and plan around obstacles.Demonstrated sensitivity in diverse, cross-cultural settings.Demonstrated experience in multi-sector project management and implementation.Problem Solving & Impact:Works on problems of complex scope that require analysis and in-depth evaluation of variable factors.Capable of making decisions or recommendations and taking action on the project or operations.Ability to exercise judgment that contributes to the organization’s business strategies and develops objectives that align with department’s strategic goals.Must be able to provide accurate, expert-level advice to reach outcomes that will enable achievement of overall department and organization goals.Demonstrates a responsive professional attitude that is solution oriented.Supervision Given/Received:Regularly interacts with senior management and HQ-based staff.Leads by ‘managing managers’ or other direct/indirect reports in the region/functional area.Ability to motivate, mentor, and empower individuals to achieve expectations and goals set for the functional unit.Provide input on country/project staff performance reviews.Hire/terminate country/project staff in coordination with senior management.Reports to the Crisis Response Coordinator, Ethiopia.DESIRED QUALIFICATIONS Bachelor’s Degree or its International Equivalent in International Development, Social Sciences, Business Management, or Related Field is required.Master or other advanced degree preferred.Certification in project management preferred.Typically requires at least 5 – 8 years in a programmatic environment with field experience and at least three years with USAID/BHA rules and regulations.Knowledge of financial and contractual management of USAID/BHA contracts and cooperative agreements including budget, design, financial oversight, and expenditure projections.Experience establishing startup operations/projects in new countries preferred.Prior work experience in a non-governmental organization (NGO), government agency, or private company of progressive program management experience in humanitarian assistance or related industry experience in a relevant technical area.Application Process:Interested candidates should submit their CV, cover letter, and contact information for three professional references on the FHI 360 portal. Only shortlisted candidates will be contacted for interviews.-----------------Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may evolve and change over time based on organizational needs and programmatic priorities.This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email [email protected] 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself. Please click here to continue searching FHI 360's Career Portal. 

Mekelle, Ethiopia
FHI 360
Organizational Overview: FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender equality, youth, research, technology, communication, and social marketing — creating a unique mix of capabilities to address today's interrelated development and humanitarian challenge in more than 70 countries. FHI 360’s Crisis Response team is responding to the humanitarian emergency in the Northern Ethiopia through an integrated health, nutrition, WASH, and Protection program focused on decreasing morbidity and mortality among the conflict-affected population.Job Summary:Under supervision of the Deputy Response Coordinator, the Health and Nutrition Team leader will lead the health and nutrition program activities implementation in Amhara, Ethiopia. The Health Nutrition Team leader is responsible for the overall leadership in planning, executing, and coordinating the efforts of team members and stakeholders in order to deliver the health and nutrition activities in line with the ISHI-NE project proposal and plan. The Health and Nutrition Team leader will manage and define the project’s objectives and oversee quality control throughout the completion of the project’s life cycle. They will also create work plans based on the goals of the project, implement evidence-based interventions in multi-sector areas and collaborate with other sectors to create integrated work plans and budgets that are essential for the success of the project. Additionally, the Health and Nutrition Team leader will take lead on ensuring the Health and Nutrition activities are in line with the fhi360 guideline and RHB protocols and cluster coordination.In this particular context, the Crisis Response Team requires the services of a highly skilled Health and Nutrition Staff to support the coordination of Health and Nutrition activities in Amhara region, Ethiopia. The staff will engage with cluster leads, government of Ethiopia officials, health facility-based personnel and other NGO partners to discuss the pressing needs and challenges of the impacted area. The staff will participate in start-up, continuations where applicable and overall implementation of the health and nutrition activities in Amhara and Mekelle project sites. The following are the specific tasks and responsibilitiesAccountabilities:The Health and Nutrition team leader will be responsible for the overall implementation of the health and nutrition component of a humanitarian program with the goal of improving the well-being of affected communities through access to primary health, community health and reproductive health care, nutritional status of the most vulnerable groups, including pregnant and lactating women and children under 59 months and strengthen health systems in the areas of implementation.Organize and oversee the overall implementation of the medical outreach activitiesLead in assessments and defining FHI360 operation locations in the sector in liaison with cluster coordination and RHBMonitor progress on the delivery of all health and nutrition-related activities and ensure that objectives are being met on time and on scope per annual workplans.Conduct all health and nutrition-related assessments, provide technical guidance on appropriate emergency activities, and devise sector-specific response strategies for the acute, transitional phases of emergency operations in crisis-affected communities and transitional phases of emergency operations in crisis-affected communities. Provide technical guidance on appropriate emergency activities, and devise sector-specific response strategies for the acute and transitional phases of emergency operations. Develop partnerships and ensure effective coordination with local service providers and international organizations operating in the sector and attend health and nutrition cluster meetings.Work with operations staff and partners to ensure pharmaceutical and medical commodities and services are procured, handled, and managed properly, in accordance with the organization’s supply-chain management protocols.Work closely with other sectors in cross cutting activities in WASH and Protection to ensure smooth implementation of the health components and the ISHI_NE integrated projectManage health and Nutrition program budget, including routine expense forecasting and pipeline analysis.Determine staffing needs for health and nutrition programming, conduct recruitment in collaboration with management and home office technical staff, as necessary.Manage health and nutrition sector field personnel supporting the program and build their capacity to effectively respond to the health component of the project.Assist with resource mobilization by designing, drafting, and reviewing concept notes and technical proposals for emergency operations and related programming, as required. Develop partnerships and ensure effective coordination with local service providers and international organizations operating in the sector and attend regional cluster meetings.Work with operations staff and partners to ensure commodities are procured, handled, and managed properly, in accordance with the organization’s pharmaceutical supply-chain management protocolApplied Knowledge & Skills:Ensures appropriate and timely technical support for field projects.Ensures the quality of implemented technical activities and systems at all levels.Conducts routine coordination with employees and consultants, on-site and in the field.Strong knowledge and skills in a specific technical area/function and general understanding of concepts and principles of related technical areas/functions.Solid knowledge of standards for the technical area/field, operational processes and procedures, work, and task flow.Has the ability to manage projects, set realistic priorities, and plan for the successful implementation of activities.Proficient writing and verbal communication skills.Relevant computer software skills (including, at a minimum, the standard applications in MS Office).Ability to manage their own work to job and performance standards.Must be able to read, write and speak fluent English fluent in host country language.Problem Solving & Impact:Demonstrates the ability to assess needs within agreed upon duties and considers course of action best to meet those needs.Effectively applies knowledge of technical area to solve a range of problems.Demonstrates the ability to develop solutions to problems that cannot be solved using existing methods or approaches.Faulty decisions/ recommendations /failures to complete assignments will normally result in serious delays to assigned projects resulting in considerable expenditure of additional time, resources, and funds.Decisions and actions impact primarily workflow, project processes and timeframes.Problems encountered are varied, requiring review of practices and precedents to resolve.Problem solving involves evaluating and resolving discrepancies with data, analyses, processes, etc. within prescribed guidelines.Policies or guidelines exist for most problems; others must be referred to by a supervisor or more senior professional.Supervision Given/Received:May supervise junior staff members.Coordinates own workflow and sets individual priorities.Works under general guidelines for completion and accuracy as determined by the supervisor.Accomplishes results through lower-level staff managers or through experienced staff who exercise independence in their assignments.May manage a centralized functional area of activity.Serves as mentor to more inexperienced technical staff.Typically reports to Health & Nutrition CoordinatorJob RequirementEducation:Master’s Degree or its International Equivalent in Knowledge/Information Services, Communications, Education, Environment, Health, Behavioral, Life/Social Sciences International Development, Human Development or Related Field.Project Management (PM) Certification preferred.Experience:Over 6+ years of relevant experience in technical implementation of large projects and/or programs may manage activities of lower-level staff, however, main function is individual contributor.Documented experience providing technical assistance, capacity building and business development in the specific technical domain.Prior work experience in a non-governmental organization (NGO), government agency, or private organization. International or Domestic (US) Program Development or Program management preferred.Experience establishing and leading successful startup operations/projects in complex emergencies situationsSignificant background in managing public health initiatives is requiredExperience leading technical assessments using methodologies such as SMART and SQUEAC; strong background in outcome monitoring and evaluation is preferredExperience coordinating complex health programs with wide variety of stakeholders; experience as cluster co-lead is desirableKnowledge and application of Office of US Foreign Disaster (OFDA), BHA and UN donors required. Skilled in developing responsive, evidence-based program designs, including budget development. Prior work experience in a non-governmental organization (NGO), government agency, or private company of progressive program management experience in humanitarian assistance or related industry experience in a relevant technical area.Familiar with and abide by Red Cross/Non-Government Organization (NGO) Code of Conduct. Experience coordinating complex programs with wide variety of stakeholders; experience as cluster co-lead preferred. Breadth of geographic location experience preferred. Sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areaComputer, Microsoft Office 365 (i.e., Word, Excel, PowerPoint, e-mail), office telephone, cell phone and printer/copierExcellent written and oral communication skills in EnglishExpertise in humanitarian health programming, specifically first-phase response operations Typical Physical Demands:Typical office environment.Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.Ability to sit and stand for extended periods of time.Ability to lift/move up to 5 lbs.Technology to be Used:Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.Travel Requirements:10% - 25%This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email [email protected] 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself. Please click here to continue searching FHI 360's Career Portal. 

Addis Ababa, Ethiopia
FHI 360
Organizational OverviewFHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender equality, youth, research, technology, communication, and social marketing — creating a unique mix of capabilities to address today's interrelated development and humanitarian challenge in more than 70 countries. FHI 360’s Crisis Response team is responding to the humanitarian emergency in Tigray, Amhara and Somali Regions focusing on Integrated emergency health, nutrition, Protection and WASH activities to support the goal of reducing morbidity and mortality.Position OverviewThe primary function of the GBV Coordinator is to provide technical guidance and supervision for the successful implementation of ISHINE II Protection/GBV prevention and response program. FHI360 is looking to for an experienced GBV Coordinator to lead all Protection activities under the anticipated USAID/BHA funded integrated WASH, Health, Nutrition and Protection project across three Regions - Tigray, Amhara, and Somali Regions in Ethiopia. The GBV Coordinator will lead all Protection project implementation, developing workplans, spenddown plans, HR plans and input into BVA meetings, providing technical lead to quality and effective program implementation (including supervising activities, M&E, reporting), coordinate with key actors, set up and monitoring accountability mechanisms, facilitate learning within the project and build on best practices. Additionally, experience in working with national partners to deliver protection activities, and leading safeguarding. A demonstratable commitment to national capacity strengthening is mandatory. Additionally, S/he will have excellent written and verbal communications skills and will be fluent in English. Experience working in project management within an INGO in conflict-induced fragile settings is mandatory, with previous experience in Ethiopia. The GBV Coordinator will report to Deputy Response Coordinator - Programs.Key Responsibilities And DeliverablesProject management and technical oversight (70%)Overall responsibility for the technical quality and standards of the GBV component of the USAID/BHA integrated project, in line with budgets and work-plans, focusing on producing required deliverables. Overall responsibility for supervising and supporting timely and effective implementation of the USAID/BHA Protection project and activities, including achieving set indicator targets and objectives. Performance and line manage protection staff in each Region, always ensure full coverage of staff. Conduct field visits to monitor implementation and consult with key stakeholders and provide support to field-level, Protection Team Leader, Protection Senior Officers, and Case Workers to ensure timely and effective project implementation - determining gaps and needs and taking corrective measures within appropriate timelines. Conduct capacity building and/or mentoring activities for project staff. More specifically, mentor staff involved in the project and clearly define training needs of staff and ensure they are able to access training and professional development resources appropriate to their skill gaps/needs. Working with the Deputy Response Coordinator Programs to develop and roll out training for all FHI360 staff to mainstream protection and GBV into FHI360 program approach. Develop SOPs for each of the project activities and components, roll out and monitoring implementation at the field level. Working closely with the Protection Team to establish and roll-out psychosocial support (PSS) activities at the individual and community level, ensuring appropriate links with FHI360 OSCs and mobile health and teams. Work with technical and management coordinators of FHI 360’s Crisis Response team in identifying needs; target locations, supply chain routes, actors, and mechanisms to ensure time-critical assistance is delivered to affected people. Working with the CR- Deputy Coordinator-Programs establish and monitor case management system across all project locations, including leading on case management meetings at FHI360 OSC. Ensure appropriate GBV referral links are established amongst the USAID/BHA project and other complimentary programs, and other actors across each Region. Communicate regularly with Area Coordinators/Managers to discuss activity planning and implementation. Attend protection Cluster, working groups and GBV AoR with other international agencies when relevant. Input into monthly, interim and final donor reporting for the protection sector, ensuring all MOVs are collected timely and stored on FHI360 secure filing system.  In partnership with other actors, develop and roll out referral pathways in FHI360 project locations, ensuring safe and appropriate referral pathways and documenting effectively. Monitoring, Reporting and Accountability (20%)Take an active role in the monitoring of interventions; ensure the collection, analysis and sharing of data related to project activities. Development of baseline, KAP and other project assessments and conduct in-depth analysis of assessment findings. Ensure all data is entered into relevant sector-wide databases, and report to Protection cluster in a timely manner. Ensure all protection case files are up to date, and that principles of confidentiality are upheld. Support field teams in ensuring that robust monitoring and accountability systems are in place and reviews are undertaken periodically. Establish contextually appropriate accountability mechanisms. Lead on the development of GBV/Protection project reports, including writing and providing data analysis for donor reporting and advocacy. Establish and monitor partner MEAL mechanisms for ensuring partner-led protection activities are conducted safely and appropriately as per project and protection cluster guidelines. Safeguarding (10%)Working with the CR- Deputy Coordinator-Programs, roll-out safeguarding training to all field locations. Providing ongoing coaching and mentoring safeguarding focal pointsParticipate in safeguarding fact-finding and investigations as directed by CR-Deputy Coordinator-ProgramsChampion safeguarding practices across the Regions program. Qualifications & Requirements:This position demands a dynamic, passionate team player with a demonstrated ability to achieve results in demanding and often difficult environments.Education:Master’s Degree or its International Equivalent in Human Rights, Protection/GBV, PSS or other relevant subject; Project Management (PM) Certification preferred.Experience:​A minimum of 8+ years’ experience in project management of standalone and multi-sector GBV prevention and response projects in humanitarian contexts. Experience of GBV case management and PSSExperience of working with protection information management systemsUnderstanding and demonstrated ability and experience of training others on international standards related protection and GBV. Experience of establishing monitoring and accountability mechanismsExperience of rolling out safeguarding training and participating in investigationsDemonstratable ability to manage multiple priorities, deadlines, tasks efficiently in a high-stress, fast-paced environment. Experience of developing successful project proposals and donor reportsVerbal and written fluency in English is required. Demonstrable experience of working in conflict/volatile security contextsExcellent time management skills, resourcefulness, with strong attention to detailAbility to work virtually with team members. Excellent analytical and organizational skillsAbility to think critically and creatively. Excellent representation, and communication skills. Demonstratable experience of creating an empowering and motivating environment; building relationships internally and externally. Respecting and promoting individual and cultural differences. Previous experience of working with USAID/BHA funded GBV prevention and response projects would be an advantage. Typical Physical Demands:Typical office environment.Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.Ability to sit and stand for extended periods of time.Ability to lift/move up to 5 lbs.Technology to be Used:Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.Travel Requirements:10% - 25% throughout EthiopiaThis job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email [email protected] 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself. Please click here to continue searching FHI 360's Career Portal. 

Addis Ababa, Ethiopia
Fred Hollows Foundation
Countries: Ethiopia, Kenya
Organization: Fred Hollows Foundation
Closing date: 22 May 2024
Do you want to do work that really matters? Help us end avoidable blindness.
Full time, Permanent Role based in Kenya/Ethiopia.
Closing Date: Wednesday 22nd of June 2024
ABOUT THE FRED HOLLOWS FOUNDATION
The Foundation is an international development organisation working to prevent blindness and restore sight. We continue to carry on the legacy of Professor Fred Hollows, who believed every person had the right to quality eye care, no matter where they live. The Foundation is known around the world as an organisation that works with purpose and determination. With a reputation for excellence, we are well known for making change happen.
The Foundation has grown to work in more than 25 countries throughout Africa, South Asia, Southeast Asia, the Middle East and the Pacific, as well as Australia. The Foundation has restored sight to more than 3 million people worldwide. We have an ambitious five-year strategic plan that aims to take us even closer to realising our vision of a world in which no person is needlessly blind, or vision impaired and Indigenous Australians exercise their right to sight and good health.
We are also proud to announce we were awarded the Employer of Choice Award (Public Sector and NFP) at the 2022 Australian HR Awards. The Foundation is also endorsed and in partnership with The Life You Can Save.
To find out more about our work, please visit our website https://www.hollows.org
ABOUT YOU
You will be an experienced grant coordinator, with an understanding of institutional donors’ funding, grant and development approaches. You will also have strong attention to detail, with the ability to meet strict deadlines. You will also have strong written, verbal, and cross-cultural communication skills. You will have proven planning and organizing abilities and you will have experience in providing administrative and coordination support to teams, coupled with good analytical and problem-solving skills. Finally, you will have the ability to be flexible/adaptable in the face of changing priorities with high Integrity and ethics. You will also have the ability to work independently, take initiative, set priorities and support programs and the ability to prioritize high volumes of work to meet tight deadlines.
THE OPPORTUNITY
The Grants Coordinator is accountable for supporting the grants management and administration, donor engagement, and successful delivery of all the institutional donor-funded grants and projects predominantly in the Foundations work in Africa and the Middle East in line with The Foundation’s strategic framework.
KEY RESPONSIBILITIES
Provide ongoing grants management support for assigned grants, through coordination with country teams, to ensure all donor reports and deliverables are submitted in accordance and compliance with the contract and cascaded to downstream partners through partner contract reviews.
Support the completion and submission of periodic donor narrative and financial reports.
Ensure all contractual and project implementation documentation for assigned grants is updated and maintained throughout the life of the project and contribute to the ongoing monitoring and strengthening of compliance with donor requirements, in line with the broader grants management work plan.
Support the creation, systemisation, maintenance and management of systems and processes relating to the grants, partnerships, and sub-grant agreements (including tracking sheets and filing systems)
Support in the inception phase of new grants – including contract review, compliance checklists, reporting templates and schedules, and inception workshops.
Work with the country programs in realignments and grants modification processes; supporting grants close out, as needed.
Support internal narrative, business development initiatives and financial reporting requirements.
Support in capacity building for country programs’ teams on donor compliance, report writing, project and budget monitoring, record keeping, and grants management. Contribute to the wider Grant Management team and Development Effectiveness team meetings and work plans.
WHAT YOU’LL NEED TO SUCCEED
Strong previous experience working with an International non-governmental organization in the area of programs development, grants management, and/or project management.
Previous project and grant management experience with major institutional donors and managing contractors such as DFAT, USAID, EU etc.
Experience working on international development projects with INGOs or similar organisations.
Knowledge of donor contracts and agreements.
Excellent English written and verbal communication skills.
Knowledge of eye health programming, in particular Trachoma programming
Experience in grant writing for international development.
Experience in managing institutional grants.
Experience with budget development and monitoring.
Understanding of the project management cycle including project development/design, implementation and monitoring and evaluation
How we recognise your contribution
Through our internal programs and employee benefits we aim to create an environment where you will feel supported and empowered. Whether your focus is on continuous learning, professional development or finding an environment which enables you to thrive while balancing family or personal commitments, we have a range of programs in place to support you.
To find out more about our benefits click here
APPLICATIONS
To apply for this role, please click on the link button and please include your resume and cover letter. Please address your cover letter to the Talent Acquisition Team and include a response to the “About You”, “Key Responsibilities” and “What You’ll Need to Succeed” sections of the advert.
Applications Close: Wednesday 22nd of June 2024
The Fred Hollows Foundation is committed to ensuring our projects and activities are implemented in a safe and productive environment that prevents harm and avoids impacting the health and safety of all people, particularly children, vulnerable people and disadvantaged groups. Applicants are advised that The Foundation reserves the right to conduct police checks and other screening procedures to ensure we maintain and promote a child safe environment.
Please be advised:
Fred Hollows Foundation will never ask for a fee during any stage of the recruitment process.
All active roles are advertised directly on our website here.
Please note we will not be accepting CV’s via agencies for this role.
How to applyAPPLICATIONS
To apply for this role, please click on the link button and please include your resume and cover letter. Please address your cover letter to the Talent Acquisition Team and include a response to the “About You”, “Key Responsibilities” and “What You’ll Need to Succeed” sections of the advert.
Applications Close: Wednesday 22nd of May 2024
The Fred Hollows Foundation is committed to ensuring our projects and activities are implemented in a safe and productive environment that prevents harm and avoids impacting the health and safety of all people, particularly children, vulnerable people and disadvantaged groups. Applicants are advised that The Foundation reserves the right to conduct police checks and other screening procedures to ensure we maintain and promote a child safe environment.
Please be advised:
Fred Hollows Foundation will never ask for a fee during any stage of the recruitment process.
All active roles are advertised directly on our website here.
Please note we will not be accepting CV’s via agencies for this role.

Click here to download the HD E-version In this lengthy interview with Jawar Mohammed, The Addis Standard Quarterly Journal (ASQJ) Issue #2 raised questions that Jawar has not been asked in the past from his move to promote “progressive patriotism” for state viability, to the danger of the ruling class’s indeterminate oscillation between multi-culturalism and …