Frontieri Consult P.L.C
About Frontieri: FRONTIERi Consult PLC, based in Addis Ababa, Ethiopia, and with country offices in Germany/Berlin, South Sudan/Juba, Kenya/Nairobi, and Uganda/Kampala is one of the leading consulting firms. The firm was established in 2008 primarily to undertake research and consultancy assignments in the areas of development and growth in several disciplines and expanded to include data science and IT consulting, business process outsourcing, and creative design, communication, and production services. FRONTIERi is a company for talented researcher’s, HR’s, Business Development Unit, Creative Design, Communication and IT professionals with different backgrounds and perspectives. We have gathered competent professionals and work in partnership with scholars across the country and abroad. For further information, please visit our website at: www.frontieri.com Currently, we are seeking to hire an Accountant at Frontieri office, responsible for overseeing the day-to-day operations and administration financial record-keeping, analysis, and reporting. The accountant is responsible for maintaining accurate financial transparency, making informed financial decisions, and ensuring compliance with financial regulations Join our team of professionals and be part of our energetic team that is committed to bringing change by providing adequate research findings and advisory services for policymakers and contributing to the development of countries, advancement of technology, connecting talents and cultivating the creative mind of young people within the countries we serve. We provide the best working place relationship and environment to allow aspiring talented professionals to engage and grow their potential while working with the best in the industry. Frontieri’s Vision; To be the leading catalyst for development, empowering organizations, and communities to achieve their fullest potential. Frontieri ‘s Mission To provide innovative solutions that drive socioeconomic progress, leveraging our expertise to create lasting positive impact in diverse sectors across the globe. Frontieri’s Value Proposition; Deliver strategic solutions that drive growth and maximize impact through innovative problem solving by ensuring service excellence with our flexible and responsive teamwork where we foster trust and confidentiality of our partner’s and ensure accountability. Environment where employee well-being; personal growth and career advancement is embedded into our culture. General Duties and Responsibilities of the Accountant: Maintain accounting controls by following policies and procedures; complying with state financial legal requirements and organization guidelines.Update accounting software (Peachtree) on a daily basis.Good Knowledge on IFRS Preparation of journal entries and account analysis, vouchers, cheques, CPOs and transfer letter.Prepare and arranging all the required documents for annual financial audit and taxes.Developing professional working relationships with banks, suppliers, clients, and government office.Perform bank and cash reconciliations.Perform investment analysis reportPrepare and participate on preparation of Cost and Risk minimization StrategyParticipate on revision and preparation of financial manualPrepare project-based budget tracking reports and analysis Summarize financial status by collecting information; preparing balance sheet, profit and loss, and other statements.Prepare and facilitating monthly staff payrolls, tax (IT, VAT, With Holding Tax, Pension) computation timely.Monitor and control project budget spending against the plan.Preparing Project costs analysis and Budget reconciliation.Secures financial information by completing database backups.Support and lead the finance manager in preparing all the documents needed for the day-to-day operations and audit process.Required Number: 1 (One)Report to: Director of Financial Accounting

Addis Ababa
Frontieri Consult P.L.C
About Frontieri: FRONTIERi Consult PLC, based in Addis Ababa, Ethiopia, and with country offices in Germany/Berlin, South Sudan/Juba, Kenya/Nairobi and Uganda/Kampala is one of the leading consulting firms. The firm was established in 2008 primarily to undertake research and consultancy assignments in the areas of development and growth in several disciplines and expanded to include data science and IT consulting, business process outsourcing, and creative design, communication and production services. FRONTIERi is a company for talented researcher’s, HR’s, Business Development Unit, Creative Design, Communication and IT professionals with different backgrounds and perspectives. We have gathered competent professionals and work in partnership with scholars across the country and abroad. For further information, please visit our website at: www.frontieri.com Currently, we are seeking to hire a Senior Research Officer at Frontieri office, responsible for overseeing the day-to-day operations and administration of various project undertaking. The development of various research proposal, research report, research methodologies, project management while ensuring client satisfaction is met. Join our team of professionals and be part of our energetic team that is committed to bringing change by providing adequate research findings and advisory services for policymakers and contributing to the development of countries, advancement of technology, connecting talents and cultivating the creative mind of young people within the countries we serve. We provide the best working place relationship and environment to allow aspiring talented professionals to engage and grow their potential while working with the best in the industry. Frontieri’s Vision; To be the leading catalyst for development, empowering organizations and communities to achieve their fullest potential. Frontieri ‘s Mission To provide innovative solutions that drive socioeconomic progress, leveraging our expertise to create lasting positive impact in diverse sectors across the globe. Frontieri’s Value Proposition; Deliver strategic solutions that drive growth and maximize impact through innovative problem solving by ensuring service excellence with our flexible and responsive team work where we foster trust and confidentiality of our partner’s and ensure accountability. Environment where employee well-being; personal growth and career advancement is embedded into our culture. General Duties and Responsibilities of the Senior Research Officer: Produce winning research and consultancy proposals in collaboration with other teams under the Agriculture and Rural Development team;Design appropriate research methodologies and tools for various projects.Follow up and effectively implement projects with the highest quality, agreed timeline, and approved budget;Follow-up and cross check the quality of translated materials (particularly data collection tools)Prepare field implementation plan with detailed field staff deployment planPrepare project specific training manual and facilitate the delivery of training to field staffFacilitate pilot testing of tools and coordinate the field activityProduce quality research reports and/or field implementation report;Develop innovative approaches such as new techniques as deems necessary to achieve the objectives of the research;Work with other staffs to assess and identify technical assistance needs with regard to technical skills, supervision support, etc. for new and ongoing projects;Represent Frontieri in various meetings and conferences;Participates in the documentation and dissemination of lessons learned;Follow-up clients to ensure client satisfaction; contribute towards a remarkable service excellence and establishment of a long-lasting client relationship;Work closely with other divisions and teams of Frontieri;Prepare monthly plans and performance reports;Ensure confidentiality of all reports and proposals;Make sure that organizational core values, policies and procedures are clearly understood and adhered to in the daily functioning, andHandle all other activities as required by the immediate supervisor;

Addis Ababa
LonAdd Consultancy PLC( Recruiter/ 86214)
LonAdd HR Consultancy Plc (www.lonadd.com) is a Recruitment & Outsourcing Company based in Addis Ababa, Ethiopia, with branch offices in Dukem and Hawassa. We are recruiting Customer Care Executives for an international company engaged in the business process outsourcing sector.SUMMARY:  The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers. The primary focus of a Customer Care Executive is to competently assist; retain; and/or resolve customers’ queries.Main Duties: Build rapport with customers by handling each and every customer call in a courteous; and professional manner.Ensures consistently imparts the correct product and services information during each call.Obtains; imparts; clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service.Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.Ensure that the quality of each call is in compliance with predefined quality parameters.Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader.Utilizes the relevant tools and resources provided by the Company to respond to customer queries and requests.Ensure strict adherence to established attendance schedules.Provides on the job training support to new team members to facilitate improvement in their levels of performance – through mentor / mentee relationship.Appropriately escalates customer queries to the Team Leader to ensure speedy resolution of the same.

Addis Ababa
LonAdd Consultancy PLC( Recruiter/ 86214)
LonAdd HR Consultancy Plc (www.lonadd.com) is a Recruitment & Outsourcing Company based in Addis Ababa, Ethiopia, with branch offices in Dukem and Hawassa.  We are recruiting Team Leaders for an international company engaged in the business process outsourcing sector.  SUMMARY:  The Team Leader is directly responsible for managing team of Customer Care Executives; handle, assist with escalations, determine problems and provide resolutions on any customer care issues and service problems; drive adherence to procedures in compliance with account process and procedures; mentor and assist new hires; promote and encourage teamwork. Main Duties: Ensure team members  have a clear understanding of process, procedures and performance expectationsPromotes an effective and positive working environmentProvides guidance and coaching to Customer Care Executives to improve skills and abilityConducts root cause analysis to identify performance improvement areas and makes recommendations to address the same.Provides continuous feedback in the areas of recognition, corrective action and career growth planning.Audits a pre-determined number of calls per Customer Care Executive per month; in conjunction with the Quality team.Conducts daily pre-shift briefing; and regular team meetings.Works closely with the Training team on on-the-job training, motivation and coaching to reinforce required skills.Responsible for follow up and resolution to escalation raised by Customer Care Executives.Responsible for the daily schedule adherence and productivity of assigned team.Consults with HR and Operations Manager on matters of employee relations.Participates in preparation of Operations reports.

Addis Ababa
LonAdd Consultancy PLC( Recruiter/ 86214)
LonAdd HR Consultancy Plc (www.lonadd.com) is a Recruitment & Outsourcing Company based in Addis Ababa, Ethiopia, with branch offices in Dukem and Hawassa.   We are recruiting Administration Executive for an international company engaged in the business process outsourcing sector.SUMMARY:The Administration Executive provides support to the call center by overseeing facilities management; transportation; monitoring and reporting on admin expenses; and general office services.Main Duties: Creates and maintains an office assets ledger.Accounts for and maintains an expenses record for all administration related expenses.Ensures office equipment such as printer(s); copiers are maintained in good order.Manages, coordinated and monitors the general maintenance and repair of facilities.Organises and monitors shift transport for staff and oversee transport services.Coordinates and manages the cafeteria; in addition to ensuring that high level of cleanliness is maintained. Coordinates and organises meetings, office functions, in addition to maintaining a meeting room diary.Coordinates with vendors on the provision of office services and/or supplies.Organises and coordinates travel arrangements which includes but not limited to airport transfers, accommodation, visa applications and tickets (where applicable)Maintains and tracks office supplies and inventory; tracks stock levels and places orders as required.Prepares monthly administration report.

Addis Ababa
LonAdd Consultancy PLC( Recruiter/ 86214)
LonAdd HR Consultancy Plc (www.lonadd.com) is a Recruitment & Outsourcing Company based in Addis Ababa, Ethiopia, with branch offices in Dukem and Hawassa.  We are recruiting Trainers for an international company engaged in the business process outsourcing sector. SUMMARY: The Trainer is responsible for the delivery of quality training programmes; and associated tasks relating to identification of training needs; updating of training material; administration of training and evaluation of participants.  Works closely with other functions to identify training and development needs, suggest solutions and implement training programmes to promote achievement of business results.Main Duties: Facilitate training for new hires including assessments, and final certification.Prepare training reports upon conclusion of each training programme.To benchmark new hire performance during and post training and provide feedback to assist in future recruitment and selection processes.Work closely with Quality team to monitor and evaluate new hire performance, and suggest refresher training as applicable.Identify training needs for call center employees based on training needs assessments.Delivers training programs for employees being promoted to new position.Participates in client calibration sessions to ensure alignment of training to client needs.Remains informed on skills and competencies required by call center staff for effective performance.Maintains training records which include but not limited to training attendance and training assessment results.Suggests and implements training initiatives to address business growth training needs; and enhance performance.

Addis Ababa
LonAdd Consultancy PLC( Recruiter/ 86214)
LonAdd HR Consultancy Plc (www.lonadd.com) is a Recruitment & Outsourcing Company based in Addis Ababa, Ethiopia, with branch offices in Dukem and Hawassa. We are recruiting Quality Analysts for an international company engaged in the business process outsourcing sector.SUMMARY:The Quality Analyst will be responsible for ensuring excellence in call quality standard; by conducting live call monitoring; evaluation of calls; providing constructive feedback through coaching sessions; scheduling and facilitating call calibration sessions as appropriate; preparing quality reports; identifying and implementing quality initiatives for continuous improvement. Main Duties:  Evaluates a pre-determined number of calls per day in line with Quality process and procedures.Provides ongoing constructive feedback and coaching to Customer Care Executives to help develop them in order to improve their performance.Schedules and participates in call calibration sessions with the client and operations team.Conducts live and remote monitoring of Customer Care Executives calls to ensure client standards are being maintained.Works closely with the Team Leaders and Trainer(s) and other co-functions in managing and improving call center performanceAnalyses the performance trends for new hire on the quality and advises on areas of improvement/re-training.Prepare Quality reports on trends and observations to ensure client and customer satisfaction, in line with pre-determined reporting frequency.Interprets quality data to initiate, implement and tracks quality initiatives for continuous improvement.Participates in the implementation process of call drivers to ensure client and customer satisfactionProactively evaluates internal controls for auditing purposes.

Addis Ababa
LonAdd Consultancy PLC( Recruiter/ 86214)
LonAdd HR Consultancy Plc (www.lonadd.com) is a Recruitment & Outsourcing Company based in Addis Ababa, Ethiopia, with branch offices in Dukem and Hawassa.  We are recruiting a Call Center Manager for an international company engaged in the business process outsourcing sector.Summary: The Call Center Manager is the first level management contact on day day-to-day operations management and is responsible for delivery of client SLA; client management and handling escalations and ensuring quick resolution of issues through leading, guiding, coaching and mentoring the operations team to ensure achievement of operational efficiencies, and achieve operational KPIs. The Call Center Manager is expected on a daily, weekly and monthly basis to analyzing MIS reports to capture trends; including shift scheduling; agent utilization; shrinkage and suggest areas of improvement. Call Center Manager coordinates with other functions on workforce management; and manpower requirements to ensure adequate staffing based on process requirement, attrition trends, and process complexity. Ensure SLA compliance by regular quality checks and reviews; identify gaps, process improvement opportunities; and proactively address them. Front-end with the client on all day-to-day process related matters; interact with the client on a regular basis to determine the level of satisfaction and ascertain areas of improvement based on client feedback. Provide input for value addition services to client for their consideration.Participate in resolving employee issues in conjunction with the Human Resources function. Appraise each supervisory aligned to him/her; create a development plan for each supervisor and identify training needs. Inculcates a strong customer service ethic in the team through active communication, regular updates; huddles and daily briefing sessions. Undertake coaching and mentoring; drives reward and recognition in conjunction with Human Resources; and actively participate in the performance management process.Provides input for organizational improvement on policies and procedures. 

Addis Ababa
LonAdd Consultancy PLC( Recruiter/ 86214)
LonAdd HR Consultancy Plc (www.lonadd.com) is a Recruitment & Outsourcing Company based in Addis Ababa, Ethiopia, with branch offices in Dukem and Hawassa.  We are recruiting Assistant Manager - HR for an international company engaged in the business process outsourcing sector. SUMMARY: The primary role of this position is to work closely with the respective stakeholders to ensure implementation of HR processes and procedures; compliance and HR risk management at the respective locations. This will include recruitment and selection, employee on-boarding, employee engagement, performance management, succession planning, career pathing, separations, employee relations and preparation of monthly HR reports.Main Duties: Ensures delivery of recruitment numbers as per manpower projections.Monitors and maintains HR reporting metrics; and status reporting to ensure tracking of HR activities.Accurate payroll processing and its timely disbursement in conjunction with internal stakeholders.Ensures adherence to Separation Policy and labour law provisions on termination cases – voluntary and involuntary.Ensure statutory compliance; including monthly reporting on compliance to Legal department. Works closely with Location Head and site leadership to ensure good employee relations are maintained.Ensures timely monthly coordination of employee engagement activities at the location including driving monthly reward and recognition initiatives.Ensures Employee Satisfaction Surveys participation and undertakes action planning – as applicable.Implements and coordinates implementation of Corporate Social Responsibility initiatives.Actively promotes and ensure implementation of succession plans across the location. Coordinates the timely administration of performance management with relevant functional heads.Drives and supports a culture of mentoring, counseling, goal settings, performance feedback, and career growth.Conducts monthly meetings, and regular skip level meetings with employees to monitor and stay abreast of employee satisfaction; and promptly address employee issues.

Addis Ababa
LonAdd Consultancy PLC( Recruiter/ 86214)
LonAdd HR Consultancy Plc (www.lonadd.com) is a Recruitment & Outsourcing Company based in Addis Ababa, Ethiopia, with branch offices in Dukem and Hawassa.  We are recruiting MIS/WFM Executives for an international company engaged in the business process outsourcing sector.SUMMARY: The WFM/MIS executive is responsible for providing support to ensure achievement and maintenance of service level performance, through optimal staffing and occupancy; and real time monitoring of call volumes.  This will include but not limited to preparing schedules; analyzing call trends and adjusting staffing levels; accordingly, and preparing reports.Main Duties: Undertakes real time monitoring of schedule adherence and works closely with the operations team to control operations targets.Plans and prepares Roster as per the call arrival pattern; including scheduling breaks for off-phone activities such as meetings; training; coaching session.Manages attendance tracker including shift swaps, leave/time off requests.Tracks and reports on absenteeism, schedule variance and forecast deviations and suggest solutions.Undertakes continuous analysis of historical call volume data and trends vs. forecast to improve on scheduling accuracy.Generates daily WFM reports Monitors and collates data for monthly MIS reporting, both internal and client reporting.Maintains and updates WFM Employee Database, Client ID DatabaseEnsures adherence to WFM processes such as Client ID deletion upon employee terminationEnsures any occurrence which impacts Operations, such as downtime/more call volume, service outage is brought to the knowledge of relevant stakeholders