Hawassa, SNNPR
TAL Garments Manufacturing Plc
Ø  Provide on-demand status updates to customers during the production process. Ø  Respond to customer enquiries or feedback throughout the entire process from order confirmation through to post-sale end-consumer feedback.  Use the full expert input and support from other functions when appropriate. Ø  Fully understand and respond to all points in customers’ communications. Ø  Time & Action (T&A) Plan: o   provide relevant information (e.g. sample lead-time, production lead-time, etc.) to Merchandising to develop T&A for new customers / new programs. o   obtain relevant information from historical records, and updates from Head office Sub-materials Team as needed, to develop the T&A and propose to the customer for running programs.  Adjust T&A based on customer feedback as needed. Ø  Clarify and confirm product requirements for samples and bulk production and communicate these to the Sample Room, Operations, Internal Supply Chain (ISC), Fabric Procurement (FP) and Purchasing teams. Ø  Proactively communicate to the customer on product design and / or materials recommendations based on feedback and suggestions from Sample Room and / or Production. Ø  Customer Sample Info:  o   study customer’s sample information and check with Garment Technologist (GT) on construction feasibility when necessary.  o   translate customer’s requirements into a sample order as needed, review the sample order and issue the sample order to Sample Room.  o   provide the relevant procurement teams with the details of the sample materials to be purchased for sample / trial production. o   work with GTs and make sure customer requirements are clearly understood by the Sample Room. Ø  Upon fabric receipt by the Warehouse, allocate the fabric to the Sample Room in M3. Ø  Upon trim receipt by the Warehouse, allocate the trims to the Sample Room in M3. Ø  Sample Delivery and Approval: o   create sample Customer Order (CO) in M3 based on the sample order received from TGA / customer. o   monitor the sample making progress and take appropriate actions if samples do not meet customer’s quality and / or timeliness requirements. o   initiate the application of export licenses and documents and monitor progress. o  Submit samples to customer for comments and approval; report customer comments to relevant departments to improve the samples.