Addis Ababa, Addis Ababa
Kacha Digital Financial Service
About Kacha :Kacha Digital Financial Service S.C. is a premier digital platform that provides seamless financial services in Ethiopia. We are the first private payment instrument issuer licensed by the National Bank of Ethiopia, registered as NPS/PII/002/2022. Our goal is to promote financial inclusion and contribute to Ethiopia's national digitalization ambitions.Our digital platform offers mobile money, bill payments, remittances, and merchant payments, making financial services accessible to all Ethiopians, especially those who are underserved and unserved. We are committed to empowering our customers by providing them with convenient, affordable, and secure digital financial services that meet their everyday needs.At Kacha, we are passionate about driving positive change and creating value for our customers, employees, and society as a whole. We are proud to be part of Ethiopia's digital transformation and are committed to playing our role in achieving the country's economic and social development goals.Job Summary: The Project Manager (PM) will be responsible for overseeing and coordinating project activities across various departments within Kacha Digital Financial Service. The PM will serve as a central point of contact for departmental project statuses, providing assistance, monitoring progress, and reporting to the Chief Executive Officer's office. The PM will ensure effective communication, collaboration, and alignment of projects with organizational goals and objectives. Roles and Responsibilities: 1. Project Monitoring and Reporting: Act as a liaison between departments and the Chief Executive Officer's office and regularly follow up on project statuses.Monitor project timelines, milestones, and overall progress, identifying any potential issues or risks.Prepare and distribute regular project status reports to relevant stakeholders, highlighting key achievements, challenges, and recommendations.Regularly review project statuses, tasks, and deliverables.Track project timelines, milestones, and progress.Communicate project progress, challenges, and recommendations. Implement corrective actions to address project deviations.Maintain accurate and up-to-date project documentation.2. Departmental Coordination and Assistance:Collaborate with departments to establish project objectives and requirements.Collaborate with departments to understand project requirements, objectives, and priorities.Provide guidance and support to different departments, ensuring adherence to project management best practices and methodologies.Assist in resource allocation and coordination to optimize project outcomes and timelines.Facilitate effective communication and collaboration among team members, fostering a cooperative and productive work environment.Guide project management best practices.Monitor project dependencies and interdependencies.3. Stakeholder Management:Establish and maintain strong relationships with stakeholders.Maintain strong relationships with stakeholders across departments, ensuring their needs and expectations are understood and addressed.Proactively communicate project updates, risks, and issues to stakeholders, seeking their input and involvement as needed.Manage stakeholder feedback and expectations, resolving conflicts and ensuring alignment with project goals.Conduct meetings to understand stakeholder needs and expectations.Proactively communicate project updates, risks, and issues.Seek stakeholder input and involvement when necessary.Manage stakeholder feedback and address concerns or conflicts.Ensure stakeholder alignment with project goals.Provide exceptional customer service to stakeholders4. Process Improvement:Continuously evaluate project management practices for improvement.Streamline project management processes and workflows.Identify opportunities for process improvement within project management practices, suggesting enhancements to increase efficiency and effectiveness.Collaborate with department heads to implement process improvements, tools, and methodologies.Conduct post-project evaluations, capturing lessons learned and best practices for future projects.Implement standardized project management methodologies.Recommend tools and technologies to enhance effectiveness.Conduct post-project evaluations to capture lessons learned.Foster a culture of innovation and continuous improvement.Provide training and support on project management best practices.5. Resource Management:Assist in resource planning and allocation for projects.Monitor resource utilization and availability.Coordinate with department heads to ensure adequate resource allocation.Identify resource gaps and propose solutions.Optimize resource utilization to achieve project objectives.Track and report resource costs and efficiency.Support resource acquisition and onboarding processes.4. Quality Assurance:Establish and enforce project quality standards.Develop quality assurance processes and procedures.Conduct regular quality audits and inspections.Monitor and measure project performance against quality metrics.Identify and address quality issues and non-compliance.Implement corrective actions to improve quality.Facilitate continuous quality improvement initiatives.