Addis Ababa, Ethiopia
BGI Ethiopia Plc -Ethiopia
Job Summary
Responsible for ensuring delivery of quality technical support for clients related to business applications emphasized on ERP. This role is responsible for the design, implementation, and ongoing maintenance and support of the ERP. The role includes interacting with both ERP technical and functional domains to understand requirements, evaluating alternative solutions, making changes and improvements, customizing, and resolving problems, and issues, communicating status, and documenting system changes.
Main Duties and Responsibilities
Handle requests, incidents, and problems, related to Business Applications on time and efficiently to meet business deadlines.
Participates in Business application projects, to facilitate operational support in line with the project plan and by the business expectations.
Provide user training whenever required.
Interact with 3rd party support on issues requiring technical assistance for ERP systems.
Perform Customization and Report Development.
Prepare, review, and submit timely reports for the concerned body of the company.
Maintain, and enforce security policies and procedures aligned with best practices for segregation of duties and lead other process improvement initiatives.
Identify and recommend upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization
Investigate and introduce process improvement measures and provide recommendations.
Job Requirements
Strategic Business Partnering
Supplier Service Management
Customer service management
Project management
Independent Delivery
Ability to communicate technical information to non-technical employees.
Proven experience in vendor management, enterprise application support (ERP/CRM), and a strong business understanding.
Education
MSc/BSc Degree in IT/Computer Science/Computer Engineering, or related fields
Experience
6- and 8 years relevant experience in an application management role for MSc and BSc respectively.
Language
undefined
Addis Ababa, Ethiopia
BGI Ethiopia Plc -Ethiopia
Job Summary
Responsible for ensuring delivery of quality technical support for clients related to business applications emphasized on ERP. This role is responsible for the design, implementation, and ongoing maintenance and support of the ERP. The role includes interacting with both ERP technical and functional domains to understand requirements, evaluating alternative solutions, making changes and improvements, customizing, and resolving problems, and issues, communicating status, and documenting system changes.
Main Duties and Responsibilities
Handle requests, incidents, and problems, related to Business Applications on time and efficiently to meet business deadlines.
Participates in Business application projects, to facilitate operational support in line with the project plan and by the business expectations.
Provide user training whenever required.
Interact with 3rd party support on issues requiring technical assistance for ERP systems.
Perform Customization and Report Development.
Prepare, review, and submit timely reports for the concerned body of the company.
Maintain, and enforce security policies and procedures aligned with best practices for segregation of duties and lead other process improvement initiatives.
Identify and recommend upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization
Investigate and introduce process improvement measures and provide recommendations.
Job Requirements
Strategic Business Partnering
Supplier Service Management
Customer service management
Project management
Independent Delivery
Ability to communicate technical information to non-technical employees.
Proven experience in vendor management, enterprise application support (ERP/CRM), and a strong business understanding.
Education
MSc/BSc Degree in IT/Computer Science/Computer Engineering, or related fields
Experience
6- and 8 years relevant experience in an application management role for MSc and BSc respectively.
Language
undefined
0 Comments
0 Shares
Amharic