Addis Ababa
BGI Ethiopia
Job SummaryResponsible for ensuring delivery of quality technical support for clients related to business applications emphasized on ERP. This role is responsible for the design, implementation, and ongoing maintenance and support of the ERP. The role includes interacting with both ERP technical and functional domains to understand requirements, evaluating alternative solutions, making changes and improvements, customizing, and resolving problems, issues, communicating status and documenting system changes.Main Duties and ResponsibilitiesHandle requests, incidents, and problems, related to Business Applications on time and efficiently to meet business deadlines.Participates in Business application projects, to facilitate operational support in line with the project plan and in accordance with the business expectations.Provide user training whenever required.Interact with 3rd party support on issues requiring technical assistance for ERP systems.Perform Customization and Report Development.Prepare, review, and submit timely report for the concerned body of the company.Maintain, and enforce security policies and procedures aligned with best practices for segregation of duties and lead other process improvement initiatives.Identify and recommend upgrades and changes to hardware and software, maintaining efficient and effective operations in the organizationInvestigate and introduce process improvement measures and provide recommendations.