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CARE Ethiopia
1.      Overall objectives  CARE Ethiopia wants to strengthen its internal customer service excellence. When we say internal customers we are referring to employees who depend on the timing, quality and accuracy of a colleague’s work in order for them to succeed in their work. Each employee’s mission is simply to demonstrate excellence with each and every task. There’s an implicit understanding that every job is a “customer service” job, and somewhere down the line, the service provided to an internal customer will show up in an external customer transaction (beneficiaries). Thus, CARE Ethiopia would like to organize a customer service satisfaction and development process training for its employees mainly focusing on program support staffs. 2.      Specific Objectives of the project: Enhance their skills and competencies on customer service handlingCreate smooth and flawless transactions through excellent customer handlingBenefit the whole organization by increasing effective communication between colleaguesEmpowering staffs and enhancing efficiency of the team. 3.      Expected Results of the project are: This initiative directly align with one of CARE’s core values, Excellence.  Engrain customer service satisfaction into our organization’s culture and encourage our staff to embed effective, personalized communication into their work philosophy, will help us to increase our organization performances, efficiency, and allow us to explore and attain highest level of learning. 4.      Time FrameTraining: Week of 25th of June, 2018Post evaluation: after two months from the training.5.      Reporting ResponsibilityUltimate reporting will be to Program Support Director for CARE Ethiopia in Addis Ababa, who will oversee quality and other technical issues connected with this consultancy.