Abala, Afar
Mercy Corps Ethiopia
Position:- GBV/CARM  OfficerLocation:- Aba'alaPosition Status: Full TimeMercy Corps has been present in Ethiopia since 2004 working to drive bold and transformative ideas, working closely with government, the private sector and civil society actors to build a more resilient country, ensuring that programs are responsive to and influenced by participants and stakeholders. Our vision is to enhance the resilience of climate and conflict-affected communities through market systems development for improved livelihoods, access to food, and safe and clean water to thrive in the face of crises. Our strategy focuses on the four outcome areas of: 1) Economically marginalized populations have improved and diversified livelihoods, income, and assets; 2) Pastoralists, farmers, and households have access to sustainably produced, safe, nutritious food; 3) Social cohesion and inclusive governance processes are built in crisis-affected communities; and 4) People have equitable, sustained access to clean water and sanitation for domestic and productive use.  Currently we operate in the regional states of Afar, Amhara, Gambella, Oromia, Somali, Sidama, Southern Ethiopia, Tigray and Addis Ababa city administration working with a diverse base of donors that includes United States Agency for International Development (USAID), European Union, GAC, Hilton Foundation, United Nations (UN), JOA, Sweden, EKN, and other foundations.Essential Job Responsibilities  CARM DESIGN, ADAPTATION AND ROLLOUT Work with program team to establish feedback collection channels.Work with program teams to establish internal and external referral mechanisms.Develop Information, Education and Communication (IEC) materials for community members that include Mercy Corps values and how to provide feedback and/or report concerns.Design and disseminate communication material that promotes the use of feedback mechanisms (e.g., distribution signs, community signs and banners, etc.).OVERSEE CARM IMPLEMENTATIONCollect, record and response to feedback from the community & partners using the established CARM feedback channels.Establish and follow up appropriate feedback is efficiently directed through the correct channels.Identify, and follow-up on complaints which are serious and sensitive, including engaging management as necessary to respond appropriately.Conduct field visits, spot checks, trainings, and follow-up on specific feedback cases.Support program team to encourage community participation during program implementation.MAINTAIN CARM DOCUMENTATIONCreate and consolidate monthly program -level CARM report for relevant stakeholders, that presents CARM findings, successes, trends, tweaks to implementation processes, and adaptation as a result of feedback received.Capture programmatic adaptation resulting from CARM feedback within impact stories on a monthly basis, meeting with other team members as necessary.Ensure maintenance of CARM program-level database.SUPPORT CARM COORDINATIONBrief the program team on a weekly basis and/or as necessary regarding the status of and updates regarding high-level CARM cases.Liaise with Mercy Corps country level CARM team as necessary regarding the status of high-level CARM casesAdvocate for CARM needs at the program-level, identifying gaps in budgeting staffing, time, or other areas.CAPACITY BUILDINGConduct CARM & safeguarding sensitization sessions for program team, community and other stakeholdersTrain staff on receiving complaints and feedback and on community sensitization, particularly on informing communities and handling feedback on sensitive subjects of potential staff misconduct.Conduct training on different CARM channels to staffs, community and other stakeholders.COORDINATIONCollaborate with other actors to develop referral maps and mechanisms for communities in the program implementation area.ORGANIZATIONAL LEARNINGAs part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.ACCOUNTABILITY TO PROGRAM PARTICIPANTSMercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field programs.GEDSI (GENDER, EQUALITY, DIVERSITY AND SOCIAL INCLUSION)Coordinate with GEDSI Technical Team Improve gender-responsiveness of program /Project MEAL