Addis Ababa, Addis Ababa
World Vision Ethiopia
DescriptionAccording to Civil Society Organizations Proclamation 1113/2019, CSOs can engage in income-generating activities (IGA) to advance their objectives. Green Light Automotive Center is one of the IGA operations owned by INGO to deliver superior quality auto repair and maintenance service with swift turnaround, most customized and highly-rated customer experience to and beyond Addis Ababa. In Green Light Automotive center, we take time to listen the concerns of our esteemed customers and go through professionally recommended repairs and maintenance standards for their valued vehicles. We’re proud delivering safe, affordable, superb quality service so they can rest assured their cars will run reliably with a peace of mind. We’re dedicated to expanding our business to provide excelled service to a greater range of customers..Our ValuesWe are HonestWe Respect CustomersWe are ExperiencedSafety is our priorityWe are CommittedReliability is our MottoI. Job Summary:The General Manager is responsible to overlook and lead the overall operations of the Automotive Center. He/She will be responsible to formulate, direct and coordinate the business activities promoting, expanding and modifying service package of the center. Overseeing all aspects of the business operations, including vehicle service, spare parts sales, car wash, and other related technicaland mechanical businesses. Also, the General Manager will be responsible for ensuring smooth and efficient functioning of the center; evaluate the financial aspect of the center through pertinent and factual budgeting, expenditure and profit-loss projection. Maintaining high-quality standards through providing exceptional customer service accompanied with research and development initiative directed by this role including recruitment, hiring new staff and supervision.II. Duties and Responsibilities:1. Leadership and Management:• Provide strong leadership and operational directions to the Automotive Center, inspiring and motivating the team to achieve business objectives.•Develop and implement operational policies and procedures to optimize efficiency and productivity.• Manage and oversee all work units within the center, including service, spare parts, car wash, and other related businesses.• Foster a positive and collaborative work environment, promoting teamwork, open communication and employee development.2. Financial Management:• Develop and execute financial strategies to drive revenue growth and       profitability.• Monitor and analyze financial performance, identify areas for improvement, and take appropriate actions to ensure financial targets are met.• Prepare budgets, forecasts, and financial reports, and regularly communicatefinancial results to the senior management team at the center.3. Customer Service and Satisfaction:• Uphold a strong customer-centric focus, ensuring the delivery of exceptional service and exceeding customer expectations.• Monitor customer feedback, resolve any issues or complaints promptly, andimplement measures to continuously enhance customer satisfaction.• Develop and maintain strong relationships with key customers and partners to drive repeat business and foster loyalty.4. Quality Control and Compliance:• Implement and maintain high-quality standards across all areas of the Automotive Center, ensuring adherence to industry regulations and company policies.• Monitor and evaluate the performance of service technicians and staff to ensure consistent quality service delivery.• Stay up-to-date with industry trends, new technologies, and advancements to drive innovation and improvement within the center.5. Business Development and Growth:• Identify opportunities for business expansion, develop growth strategies, andrecommend new services or business lines.Conduct market research and competitor analysis to identify market trends, customer preferences, and competitive advantages.• Build and maintain strong relationships with suppliers, negotiate favorable terms, and ensure timely availability of spare parts and materials.