Addis Abeba, Ethiopia, Addis Ababa
ABH Partners PLC
BackgroundWashington Medical Center (WMC) is a specialized secondary care health facility managed and staffed by Ethiopian, American and other visiting doctors who are committed to provide quality & affordable health care for residents of Addis Ababa including the international community.The company is owned and managed by a group of physicians who have decades of experience in healthcare service and management with training and exposure to western standard healthcare and training.The medical center is born as a result of the shareholders’ deep understanding of the demand for high quality healthcare service in Ethiopia and their deep commitment to contribute what they can towards meeting that. It opened its doors for service in January 2015. It has since become one of the best and the biggest medical centers operating in Addis Ababa serving more than 120,000 patients in just five years.Currently, the center is primarily an internal medicine specialty center which provides a 24hours service using US and Ethiopian trained doctors. Sub-specialty services of internal medicine such as cardiology, neurology, nephrology, hematology, oncology, endocrinology, infectious diseases and travel medicine are among other disciplines for which the consultant physicians are available. The center will continue to mobilize competent doctors from Ethiopia and abroad to join hands to expand its service even further. The medical center would also be a multi-specialty service center before being upgraded to a full blown tertiary care hospital and medical school.Purpose Of JobThe job holder is responsible not only but includes answering phone, email, and face-to-face customer enquiries, direct customers to online resources, create and maintain reports on customer interactions, develop customer rapport, present ideas for improving customer carePost title: Junior Customer Service OfficerRequired number: Twenty (20)Place of Work: Addis AbabaEmployment Type: Full TimeStarting Date:  Immediately after contract agreement concludedDuties and Responsibilities:Receive and lead clients according to their requests. Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Processing orders, forms, applications, and requests.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer supportCreate and maintain reports on customer interactionsEncourage customers to complete satisfaction surveysMake recommendations to managers to improve customer experience