Dashen Bank S.C
Contact Center Agent Place of work- Addis Ababa DB/Vacancy- 0139/23 Job Summary The Contact Centre Agent is responsible for receiving customer calls, address concerns or quires via phone or social media platforms.  In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards