Addis Ababa 1 and Kemisse 1, Addis Ababa
Heal Africa Health City S.C
Job Summary: The IT Support Specialist is responsible for providing technical assistance and support to users within HAHC facilities. This role involves diagnosing and resolving hardware and software issues, configuring computer systems, maintaining network infrastructure, and ensuring the smooth operation of IT systems. The IT Support Specialist also assists in the implementation of new technologies and provides training to users as needed. Key Responsibilities: 1. Technical Support: Provide prompt and effective technical support to end-users via phone, email, or in person. Troubleshoot and resolve hardware, software, and network issues to minimize downtime and ensure optimal system performance. 2. System Maintenance: Perform regular maintenance tasks, including software updates, antivirus scans, and system backups. Monitor system performance and identify potential issues to prevent disruptions. 3. Hardware and Software Configuration: Install, configure, and upgrade computer hardware and software. Set up new user accounts and ensure proper access rights and permissions. 4. Network Administration: Assist in the administration and maintenance of the organization's network infrastructure, including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity issues and implement appropriate solutions. 5. User Training and Documentation: Develop user guides, FAQs, and other documentation to assist users in understanding and utilizing IT resources effectively. Conduct training sessions to educate users on software applications and best practices. 6. Asset Management: Maintain an inventory of all IT equipment, including computers, printers, and peripherals. Coordinate equipment procurement, installation, and disposal following established procedures. 7. Security and Compliance: Assist in maintaining data security measures, including user access controls, antivirus software, and backup procedures. Adhere to IT policies and procedures to ensure compliance with regulatory requirements. 8. Vendor Management: Collaborate with external vendors and service providers to resolve issues, coordinate repairs, and obtain necessary technical support. 9. Continuous Improvement: Stay updated with the latest trends and advancements in technology. Identify opportunities to improve IT infrastructure, processes, and user experience, and propose innovative solutions.