Addis Ababa
(RIDE) Hybrid Designs PLC
Job Summary The Call Center Team Supervisor is responsible for supervising, managing and monitoring, motivating team members on a daily basis. He/she will be responsible for providing the company’s guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. And, is responsible for creating a cohesive team that works efficiently together to maximize the team's potential. He/she will be able to act proactively to ensure smooth team operations and effective collaboration and should have a track record of team motivation and positive performance results. He/she needs to display excellent interpersonal skills to build quality relationships with the team and the Line Manager, be goal-driven, and manage the team's day-to-day activities efficiently. Relying on experience and judgment to plan and accomplish goals and a wide degree of creativity is expected.Duties and ResponsibilitiesManaging the day-to-day operational activities of the team.Motivating the team to achieve operational goals.Developing and implementing a timeline to achieve targets.Delegating tasks to team members.Conducting training of team members to maximize their potential, if necessary.Empower team members with skills to improve their confidence, product knowledge, and communication skills.Conducting employees’ performance reviews.Contributing to the growth of the company through a successful team.Creating a pleasant working environment that inspires the team.Checking and assisting the team with necessary work equipment and facilities.Prepare reports and present them to the Line Manager.Reporting the daily operational activities to the Line Manager.Performs other assigned tasks within the overall scope of his/her roleOur values:Loyalty     Teamwork     Being Positive     Respecting others     TransparencyCreativity     Independence     NeutralityNumber of employees needed for this position : 4  (four)