Jimma, Oromia
Safaricom Telecommunications Ethiopia PLC
About Us Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.Safaricom Ethiopia is offering a wide range of careers, whether you’re looking to join our technology, commercial or corporate teams. If you would like a challenge and the promise of a digital future for the people of Ethiopia, we are looking for you. Brief DescriptionReporting to the Retail Operations Manager, the job holder will be responsible for managing the day-to-day operations of the assigned Retail Centre Outlet by providing leadership and guidance to the Retail Centre staff as well as manage all the business processes related to assigned Retail Centre (sales, service, cash and stocks management and delivery on the set revenue targets). ResponsibilitiesGenerate ideas and follow up on their effective execution to ensure achievement of set shop sales targets i.e. monthly, quarterly and annually;Drive achievement of set shop customer satisfaction target as measured in the TNPS through process innovations and staff skill set development.Implement the defined business process/channels through which the retail sales service will be delivered to customers within the assigned Retail Centre.Define and implement staff and shop performance indicators and follow up on their measurement.Identify, reward high performance, discipline and recommend on staff promotions based on achievement of high-performance criteria;Mentor, coach and lead the Retail Center staff to ensure long term and sustainable high performance;Implement the defined business process for cash management in the Retail Centre to ensure delivery of service to the customer;Implement the defined business process for stock management in the Retail Centre to ensure delivery of service to customers and efficiency and accountability in stock management;Manage and monitor assigned budget;