UNDP, Addis Ababa, Ethiopia
United Nations Development Programme (UNDP)
Background
Under the guidance and direct supervision of the Deputy Resident Representative Operations, the Regional ICT/Digital Coordinator manages ICT services and resources, develops, and implements ICT management systems, provides information management tools and ensures the technology infrastructure running smoothly. The Regional ICT/Digital Coordinator is responsible for review and advice on the use of new technologies that improve the office productivity. S/he promotes a client-oriented approach.
 
The Regional ICT/Digital Coordinator also works closely with the HQ/BMS/ITM Unit to solve complex ICT-related problems in RBA region. The incumbent establishes close links with Country Offices to coordinate and provide services and advice to the Country Offices. The Regional ICT/Digital Coordinator is the focal point for ICT/Digital related matters for Country Offices in RBA Region. S/he proactively collects the day-to-day problems associated with ICT/Digital matters and represents the Country Offices of the Region in the recovery of problems for better resolution, when necessary. The Regional ICT/Digital Coordinator is the focal point for the implementation of Global solutions at country offices level, coordinates and ensures unified and standardized deployments of ICT/Digital infrastructures in country offices. The Regional ICT/Digital Coordinator works under the supervision of Global ICT Coordinator of HQ/BMS/ITM for his/her responsibilities to coordinate ICT/Digital related activities. It is expected that this task will take about 50% of the Regional ICT/Digital Coordinator's working time.
 
The Regional ICT/Digital Coordinator is responsible for managing the ICT/Digital operations of the Country Office and the Regional Service Center and supervises the staff in the ICT team. The Regional ICT/Digital Coordinator works in close collaboration with teams of all units in the Country Office, the Regional Service Center for Africa and HQ/BMS/ITM, to resolve complex ICT/Digital related issues and provide ICT/Digital solutions for UNDP Programme, Projects and Business Processes, in liaison with the Global ICT Coordinator of the HQ/BMS/ITM Unit. S/he also works in collaboration with ICT/Digital Coordinators from other regions.
 
Duties and Responsibilities
Summary of Key Functions:
Formulating and implementing Information Systems Management Strategies;
Introducing New Technologies;
Promoting adoption of HQ/BMS/ITM ICT/Digital Initiatives and solutions in the Country Offices of the RBA region;
Coordinating ICT/Digital activities in the RBA region;
Coordinating ICT/Digital activities for RBA region implementing partners, liaising with respective programme team;
Contribute to the improvement of the Global ICT/Digital innovation activities;
Supervision of the design and maintenance of the Country Office and RSCA SharePoint site, web-based knowledge management system and business process improving solutions;
Supervision of the local ICT team;
Facilitating capacity building and knowledge sharing;
Contribute in the One UN activities.
Duties and responsibilities:
 

Implementing ICT strategies and introducing new technologies, focusing on achieving the following results:

Effective application of the management of business information and standards, guidelines, and procedures for the local environment.
Development of internal policies and procedures on the use of ICT/Digital infrastructure and solutions.
Mapping business processes, developing/implementing standard operating procedures (Standard Operating Procedures SOPs) on ICT/Digital matters and monitoring work processes in the ICT team.
Introducing innovative and efficient ICT/Digital solutions.
Participation in the office's business re-engineering processes by ensuring that ICT/Digital needs are in line with the management of business resources.
Assessing Technological Options to modernize the Country Office and Regional Service Center Information System.
Assessing the ICT ecosystem of the Country Offices of the RBA region and recommend solutions and best practices.
Support/Advise in the purchase of new equipment for offices and projects, provision of technical specifications on the best options in local and international markets.
Development and updating of an annual workplan, training plan, procurement plan and ICT/Digital roadmap.
Development and update of a business continuity plan, disaster recovery plan for ICT infrastructure and Monitoring their implementation.
Leadership of the ICT/Digital activities for RBA region in achieving key client-oriented outcomes.
Compliance of ICT/Digital Systems with UNDP rules, regulations and policies, implementation of corporate ICT/Digital strategies, establishment of targets and monitoring achievement of results.
Provision of advice on strategies, policies and plans affecting the ICT/Digital ecosystem, delivery of practice advisory, knowledge and learning services.
Establishment of collaborative arrangements with potential partners, a Client Relationship Management System for quality service delivery and appropriate partnership arrangements.
Constant monitoring and analysis of the ICT/Digital ecosystem, quick readjustment during crisis, advise on legal considerations and risk assessment.
Knowledge building and sharing with regards to ICT/Digital matters aligned with the operation in the CO of the RBA region and RSCA, organization of the ICT staff trainings, synthesis of lessons learnt/best practices, and sound contributions to UNDP knowledge networks and communities of practice.

Development of information management systems with a focus on:

Advice on development and implementation of Local Information and Documentation Management   System of the Country Offices in RBA region and the Regional Service Center, in line with UNDP policies and procedures, and specific needs of the offices.
Identifying opportunities and coordinating conversion of business processes into automated systems (e.g. desktop management systems, donor profile tracking software, knowledge management systems, etc.).   
Support/advice on local web application management at country offices, regional service center or other on-demand organizations.

Managing the local infrastructure of ICT, focusing on achieving the following results:

Maintain a secure, reliable infrastructure environment for ICT and adequately plans for disasters and recoveries
Ensure hardware and software platform compliance with UNDP corporate ICT/Digital policies and strategies.
Ensure local network infrastructure complies with UNDP standards and adequate technological environment for achieving local objectives. This includes Internet connectivity, local network, backups.
Advise on equipment maintenance and equipment acquisition.
Oversight of the implementation of UNDP's standard systems.
Advise and oversight development of new software solutions to achieve high-impact results in the CO and RSCA business processes.

Develops and implements UNDP standards, focusing on achieving the following results:

Contribution to discussions on policies and initiatives in the area of ICT/Digital infrastructure and solutions management.
Assistance on setting standards for network configurations and topology, centralized services, servers, connectivity, and office equipment; the implementation of optimized solutions and digital solutions implementation.
Development/consolidation of best practice models for UNDP's ICT community network.
Support/advise in the analysis of business needs, planning, design and implementation of ICT/Digital projects with a focus on connectivity (increased bandwidth performance), cloud computing and unified communication management.
Ensure compliance with ICT standards and standards in country offices, including hardware, software, connectivity solutions, operations and policies, by providing action plans.
Management of cost-recovery system for the services provided by the ICT Team to projects, other UN Agencies and institutions. Managing cost-recovery of the HQ Managed ICT Services.
Developing Documents, such as, Manuals, ToRs, ICT equipment specifications, SOPs, SoWs and related technical documents.
Participate in evaluation of technical proposals and ICT officer recruitment for country offices of the RBA region and RSCA.

Coordinating ICT/Digital matters and consulting services for RBA region, focusing on:

Support/advise countries primarily in knowledge sharing and communication.
Support/advise countries in their Portfolio Management initiatives.
Regional focal point for the implementation of information systems and services in country offices and RSCA.
Coordinating global deployments of solutions in country offices of RBA region and RSCA.
Facilitate the collection and dissemination of best practices and helping country offices in the RBA region and RSCA align their infrastructure with UNDP policies and procedures.
Remote coordination of ICT/Digital activities at the country offices of the RBA region that are too small to warrant ICT staff.
Identification of opportunities and ways of converting business processes into automated systems to address the issues of efficiency and full accountability.
Promotion of different systems and applications for optimal business process management, knowledge sharing, information provision and learning including Office 365, SharePoint Online, DocuSign, Zoom, MS Teams, etc.
Mentor/advise newly deployed/existing ICT Managers on corporate ICT/Digital matters.

Facilitate knowledge building and knowledge sharing, focusing on achieving the following results:

Implement innovative systems and approaches.  Organization of training for office/project staff on ICT/Digital matters.
Synthesize the lessons learned and best practices directly related to the management of ICT/Digital matters.
Identifying and promoting business process optimization tools and applications, knowledge management and information sharing. Contribute to knowledge networks and communities of practice
Promoting UNDP's Content Collaboration Architecture
Make information available to country offices in the RBA region and RSCA on the latest development of ICT/Digital matters, as well as global system changes.
Practice participation in regional and global knowledge management forums and leadership role in regional management of ICT/Digital matters.
Competencies
Core:
 
Innovation:
Ability to make new and useful ideas work.
Level 5: Creates new and relevant ideas and leads others to implement them.
 
Leadership:
Ability to persuade others to follow.
Level 5: Plans and acts transparently, actively works to remove barriers.
 
People Management:
Ability to improve performance and satisfaction.
Level 5: Models high professional standards and motivates excellence in others.
 
Communication:
Ability to listen, adapt, persuade and transform.
Level 5: Gains trust of peers, partners, clients by presenting complex concepts in practical terms to others
 
Delivery:
Ability to get things done while exercising good judgement.
Level 5: Critically assesses value and relevance of existing policy / practice and contributes to enhanced delivery of products, services, and innovative solutions.
 
Technical/Functional:
 
Promoting Organizational Learning and Knowledge Sharing:
Develops and/or Participates in the development of mechanisms, including identifying new approaches to foster individual and organizational learning and knowledge sharing using formal and informal methods. Makes the case for innovative ideas documenting successes and building them into the design of new approaches.
Level 5: Originate: Catalyzes new ideas, methods, and applications to pave a path for innovation and continuous improvement in professional area of expertise.
 
Job Knowledge/Technical Expertise:
Understands advanced aspects of primary area of specialization as well as fundamental concepts of related disciplines.Continues to seek new and improved methods and systems for accomplishing the work of the unit.
Level 5: Originate: Catalyzes new ideas, methods, and applications to pave a path for innovation and continuous improvement in professional area of expertise.
 
Promoting Organizational Change and Development
Performs appropriate work analysis and assists in redesign to establish clear standards for implementation.
Level 5:Originate: Catalyzes new ideas, methods, and applications to pave a path for innovation and continuous improvement in professional area of expertise.
 
Design and Implementation of Management Systems.
Carries out research into existing systems to identify best practice and make recommendations to management on applicability within organizational units. Identifies and recommends remedial measures to address problems in systems design or implementation.
Level 5: Originate: Catalyzes new ideas, methods, and applications to pave a path for innovation and continuous improvement in professional area of expertise.
 
Client Orientation:
Anticipates client needs, works towards creating an enabling environment for a smooth relationship between the clients and service provider. Demonstrates understanding of client’s perspective.
Level 5: Originate: Catalyzes new ideas, methods, and applications to pave a path for innovation and continuous improvement in professional area of expertise
 
Promoting Accountability and Results-Based Management
Provides inputs to the development of organizational standards for accountability and results-based management.
Level 5: Originate: Catalyzes new ideas, methods, and applications to pave a path for innovation and continuous improvement in professional area of expertise.
 
Required Skills and Experience
Education:
Master’s Degree or equivalent in Information Technology, Information Science, Computer Science, Computer Engineering, Software Engineering, Telecommunication Engineering or related field.
Experience:
7 years of experience as ICT Manager in UNDP Country Office or Regional Service Center in providing management advisory services and/or managing staff and ICT systems and establishing inter-relationships among different stakeholders within UNDP and outside. Advanced experience in the usage of computers and office software packages, experience in handling cloud-based systems and ERP systems, preferably PeopleSoft. Advanced mastery of handling clients from diverse background. Partnership and negotiation skills.
Language Requirements:
Fluency in English and preferably one of the mainly spoken UN language in the RBA region.
Disclaimer
Important applicant information
 
All posts in the GS categories are subject to local recruitment.
 
Applicant information about UNDP rosters
 
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
 
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