Ethiopian Skylight Hotel, Airport Road, Addis Ababa, Ethiopia
Ethiopian Skylight Hotel
Job Title: Director Food and Beverage Ethiopian Skylight Hotel
Salary: Attractive
Job Type: Full-time
Location: Bole Airport, Addis Ababa
Closing Date: open via email
As Director of Food and Beverage you’ll lead and direct food and beverage operations, ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements.
Guest experience

Make sure all food and beverage equipment is in operational condition and regularly cleaned
Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
Analyse guest insights to identify and meet customer expectations and build on guest loyalty
Regularly communicate with guests to ensure expectations are met

Financial

Help prepare the hotel’s annual budget and the setting of departmental goals
Monitor budget and control expenses with a focus on food, beverage, and labour costs
Working with the catering office, identify additional sales opportunities to enhance revenue
Drive promotions that deliver great dining experiences for guests at a good value
Make sure credit and financial transactions are handled securely

People

Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
Train colleagues to make sure they deliver with compliance and to the standards we expect
Drive a great working environment for teams to thrive - linking up departments to create sense of one team
Promote teamwork and quality service through daily communication and coordination with other departments
Recommend or initiate any HR elated actions where needed

Responsible business

Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions
Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef
Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste
Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
May also serve as manager on duty

Education, Qualifications & Experiences

Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
7+ years’ related experience, including 3 years management experience in a 5-star property
Must obtain certifications or permits as required by local governmental agencies
You must be a computer literate with effective communication skills
An excellent command of written and spoken English

Knowledge & Competencies
The ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies: 

Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations

Interested applicants meeting the above requirements can send via email their CV along with scanned copy of their substantial documents to [email protected]