Dashen Bank S.C
Contact Center Agent Place of work- Addis Ababa DB/Vacancy- 0139/23 Job Summary The Contact Centre Agent is responsible for receiving customer calls, address concerns or quires via phone or social media platforms.  In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards

Semera, Afar
Mercy Corps Ethiopia
About Mercy Corps Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action helping people triumph over adversity and build stronger communities from within. Now, and for the future.Mercy Corps has been operating in Ethiopia since 2004. In partnership with civil society organizations, private sector, and the government, Mercy Corps Ethiopia has reached more than five million Ethiopians with interventions to save lives and build secure livelihoods. Our programs emphasize market-driven solutions, reinforce social bonds, and help communities build resilience to the impacts of climate change. Currently in six regional states – Afar, Gambella, Oromia, Somali, Amhara and South Nations, Nationalities and People’s Region (SNNPR) – Mercy Corps Ethiopia is driven by the mission to contribute the emergence of a peaceful, resilient, and prosperous Ethiopia which is inclusive of youth and women. Our strategic directions focus in promoting inclusive and dynamic markets; promoting peace and social cohesion through strengthening formal/informal governance structures and citizen engagement; improved natural resource governance; and integrated humanitarian response. Position Title: MARKET SYSTEMS DEVELOPMENT OFFICER - LIVESTOCK/CROP Duty Station: Semera Open Position:  1The program The Market Systems Development (MSD) officer is responsible to facilitate interventions and activities under RiPA and Crisis Modifier response objectives that pertains to Intensified and Sustained Pastoral and Agropastoral Production and Marketing Component. She/he will be directly engaged with a wide range of actors and stakeholders including government, private sector actors and program participants with a focus on Livestock/crops production and marketing.  He/she will be a key member of Market Systems Development under the RIPA program component three.  The MSD Team uses a market-systems, community-led approach to stimulate economic growth to create wealth and jobs for the poorest while maximizing investment from the private and public sectors. The MSD Team is comprised of technical expertise in the areas of production, marketing, employment, input/output markets, post-harvest technologies and financial services. The focuses will be on supporting livestock/crop production activities, small and medium enterprises development, facilitating access and uses of production supporting inputs and output market development. Essential Job Responsibilities Provided technical facilitation support in the area of responsibilities for MSD activities to ensure the planned activists are implemented timely and with required deliverable quality. Facilitate and coordinates markets systems assessment, organizing validation workshops and stakeholder platforms/events in in collaboration with MSD specialists and Coordinators across the cluster. Facilitate capacity building efforts for market actors (i.e. private, public) on the MSD approaches, identification of the market system opportunities/constraints through conducting continues system analysis, develop approaches/modalities to support the establishment and/or expansion of the high potential small and medium scale private business enterprises in markets areas focused on last mile service delivery, access to livestock/agricultural inputs, support the delivery of market based animal health inputs, feed/fodder, agricultural inputs through market actors to targeted communities, facilities stimulating destocking and other related under RiPA component areas; Facilities the development of short-term strategies and its implementation linkages creation between market actors (i.e., training providers, technology providers, inputs suppliers, producers, traders, processors, cooperatives and other related) to improve outreaches in the target community; Engage in regular field visits to assess the activities implementation progress, give technical advises/mentor, and provide feedback(s) for further improvement. Closely work with supervisor and M&E team during the development of monitoring tools/measuring indicators, milestones development, and monitoring/ reporting of output and outcome in his/her area assigned. Ensures the program properly captures, documented and updated relevant information in Intensified and Sustained Pastoral and Agro-Pastoral Production and Marketing of RiPA; In collaboration with cluster MSD team, work to build and maintain close relationships with key government partners and local implementers; Represent Mercy Corps professionally in cluster areas as to bring credit and to maintain its humanitarian and development mission; Compile and submit regular updates/reports (weekly, monthly and quarterly); and Other duties as assigned  Strategy & Vision Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed. Set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to countrywide strategy development.  Program Management Ensure that program implementation is responsive to communities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan. Ensure that beneficiaries are effectively targeted according to established vulnerability criteria. Develop partners’ MoUs and contracts & oversee a training program for program partners. Develop program implementation strategies, including partnership frameworks, beneficiary targeting and distribution process as well as WASH, psychosocial and capacity building of partners. Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate. Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts. Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures. Fulfill Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide. Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.  Finance & Compliance Management Ensure compliance with donor and Mercy Corps regulations related to emergency programming. Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.  Influence & Representation Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders. Communicate effectively to ensure overall project targets and donor obligations are met.  GEDSI (GENDER, EQUALITY, DIVERSITY AND SOCIAL INCLUSION) Understand and aware GDI related priorities of the country office and contribute for the realization of priorities (continually work to understand and be aware of the gender diversity and inclusion priorities of the country office and contribute in the execution) Promote gender equal and inclusive workplace culture in a day-to-day interaction with a team member, partners and program participants. Security Ensure compliance with security procedures and policies as determined by country leadership. Proactively ensure that team members operate in a secure environment and are aware of policies.  Organizational Learning  As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves. Accountability to Beneficiaries Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues. Supervisory Responsibility N/AAccountability Reports Directly To: Market system development Coordinator  Works Directly With:, MSD specialist, Senior MSD advisor/s, Finance and Compliance, Operations team, crisis response team

Addis Ababa
Hulegeb Online Solution PLC
The Role of The Senior Sales Agent (Regional) Contributes to the success by ensuring sales volume is optimized in the area of assignment. Bahirdar        Diredawa Hawassa       ArbaminchMekele Duties of the Position include: Motivating a team of sales agentsCoaching sales agents and develops their potentialMaking sure the shop always looks the standard set by the Company (e.g. visual displays) Gets to know customers to champion safer betting at all timesTakes care of opening and closing in the Company’s shopsRepresent employer and provide information regarding products offered by the company to current and potential clients. Find and acquire new customers.Prioritize daily sales activities.Respond to product and company related questions; respond to sales inquiries and concerns.Ensure customer service satisfaction and good client relationships; take feedback from customers so their opinions can be used to further improve the product. Monitor competitors and market conditions.Maintain sales activity records and prepare sales reports.Making sure that the shop hits its targetsPerforms other related duties as required.Analysing potential strategic partner relationships for company marketing.Perform any other assignments assigned by the manager. Supervisor: Marketing Manager Position: Senior Sales Agent Duty Station: Addis Ababa

Addis Ababa, South West Ethiopia Region
ABH Partners PLC
Washington Medical Center (WMC) is a specialized secondary care health facility managed and staffed by Ethiopian, American and other visiting doctors who are committed to provide quality & affordable health care for residents of Addis Ababa including the international community. The company is owned and managed by a group of physicians who have decades of experience in healthcare service and management with training and exposure to western standard healthcare and training. The medical center is born as a result of the shareholders’ deep understanding of the demand for high quality healthcare service in Ethiopia and their deep commitment to contribute what they can towards meeting that. It opened its doors for service in January 2015. It has since become one of the best and the biggest medical centers operating in Addis Ababa serving more than 120,000 patients in just five years.Purpose Of JobRadiology Technologist is responsible in assessing, evaluating, and testing patients, preparing and positioning patients for imaging, attending to patient needs during imaging procedures, applying and maintaining up-to-date knowledge of radiation protection and safety practices, independently performing or assisting a licensed practitioner in performing procedures such as mammograms, X-ray exams, MRIs, or administering radiation to cancer patients, following physician orders to ensure accuracy of image capture, evaluation of captured, images for clarity and accuracy, preparing, administering, and documenting activities related to medications in accordance with state and federal regulations and institutional policyTitle: Radiology Technology Required No: Ten (10)Location: Addis AbabaDuration: Full TimeStarting Date: Immediately after contract agreement concludedDuties and Responsibilities: Performs CT and MRI procedures as ordered achieving a high level of quality.Offers expertise to physicians regarding appropriateness of additional/modified studies, etc.Escorts patients to treatment room. Assists with dressings as necessary.Completes all paperwork necessary to ensure timely delivery of CT/MRI services.Develops and processes radiologic films. Logs radiologic procedures completed.Processes routine paperwork.Provides protection for patient and self in accordance with prescribed safety standards.Ensures the safety and physical comfort of the patient while in technologists care.Conducts daily quality control measures to monitor machine performance.Reports all malfunctions and/or need for adjustments to the proper company or facility.Arranges preventive maintenance as recommended by vendor.Follows prescribed safety standards in operating equipment.Orders, logs, and returns outside films requested from other agencies; completes appropriate documentation.Arranges for the release of films to patients and outside agencies.Maintains paperwork for tracking loaned films. Maintains confidentially of all informationrelated to patients  and medical staff.Recognize, study, and assess market trends, competitor offerings, and demographics in order to identify opportunities for promotion and growth.WMC's services and qualities should be promoted at all times

Dashen Bank S.C
Contact Center Agent - Tigrigna Language Place of work- Addis Ababa DB/Vacancy- 0140/23 Job Summary The Contact Centre Agent is responsible for receiving customer calls, address concerns or quires via phone or social media platforms.  In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards

Dashen Bank S.C
Corporate Relationship Officer-IFB Place of work- Addis Ababa DB/ Vacancy-0141/23 Job Summary The Corporate Relationship Officer-IFB   is responsible to participate in growing  and maintaining a portfolio of clients within assigned sector and market segment by recommending or selling Corporate Banking/ Corporate IFB products and cross selling other Bank products and services so as to enhance value-add relationship with existing customers.

Addis Ababa, Addis Ababa
Sheraton Addis Hotel
BASIC RESPONSIBILITIES: The incumbent is responsible for preparation of reports, office memos, correspondences, purchase request, analysis, purchase orders, letters, contracts and other documents. Responsible for documentations, maintenance of records management, filing & other related clerical jobs. Contact vendors for quotations and follow up on time deliveries of goods and services and advise the requesting department and the Receiver accordingly. Follow up of open and partial deliveries and Purchase Orders and prepare timely report for both local and foreign purchases. Minimize cost and maximize profit of the hotel in accordance and compliance to Marriott International standards. Answer telephone enquiries from suppliers & customers, attend to visitors and assist Hotel departments with their requests. Print and organize various necessary documents, summarize relevant information, and distribute information to appropriate employees. Maintain up-to-date knowledge of company safety programs within assigned area of responsibility, (e.g., food, retail), as well as all local, state, and federal regulations. Adhere to food safety and handling policies and procedures across all food-related areas. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Calculate figures for inventories, orders, and costs. Conduct inventory audits to determine inventory levels and needs. Notify manager/supervisor of low stock levels. Troubleshoot vendor delivery issues and oversee return process. Verify and track received inventory. Reconcile shipping invoices and receiving reports. Receive, unload, and process deliveries. Monitor PAR levels for all food items to ensure proper levels. Refuse acceptance of damaged, unacceptable, or incorrect items

Addis Ababa, Addis Ababa
Dashen Brewery Share Company
Dashen Breweries is a major player in the rapidly developing Ethiopian Brewery market. Our Vision is to be Ethiopia’s Number One Brewing Company and our Purpose is to “Delight Consumers, Enrich Communities and Enhance Ethiopian’s Progress”. Our flagship Brands, Dashen, Bale’ageru and Jano are renowned for their great taste and quality. In addition to our Brewery in Gondar, we have a new leading edge Brewery at Debre Birhan, the first of its kind in Africa. Given the continued growth and future expansion of Dashen Breweries, the following opportunity exist.   Job Title Legal Manager Location Addis Ababa No. of Positions 1 Term of Employment Permanent Job Summary: - Drafts all legal documents on behalf of the brewery and ensures agreement are based on acceptable and applied legal norms. Represent the brewery at the court of law and submits defenses on behalf of brewery. Renders legal advice to all departments and services of the brewery and provides legal background helpful for negotiations. Key Responsibilities: - Outputs and Accountabilities Effective management of legal risk e.g. through clear commercial advice to business functions, contract negotiation and documentation, management of litigation, labor law brand protection, competition/antitrust and driving ethical and compliant behavior to drive sustainable growth.Provide advice/Council and responses on arising legal issues affecting the business for all departments including the head Office and the two plants.To Draft, review, negotiate and finalize legal documents including contracts and agreements pertaining to Dashen business.Partners with line management to identify the options for achieving business objectives within appropriate legal constraints and will advise on the optimal solution, considering cost, risk and commercial consequences, laws and regulations relevant to business operations.Provide updates and legal briefs on all changes to laws and regulations within Ethiopia.Represent the Brewery before justice system (Courts, prosecutor office, Tax Review Commission and so on), arbitration, and any tribunals or administrative proceedings To manage litigation and dispute resolution by or against the business including management of external counsel and other service providers.Interface with external regulator, supervisory bodies and third parties regarding legal and compliance matters of the company.Follow up compliance by ensuring that all applicable proclamations, laws, directives, rules and regulations are properly implemented in the company and their availability in each department and work units.Ensure all licenses and certificates are renewed on time and up-to-datePlanning, Organizing, coordinating and monitoring the legal service department.Perform any other duties assigned by his/her immediate supervisor