Hawassa, Sidama
Save the Children
Child Safeguarding: Level 3: the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff. ROLE PURPOSE: The Head of Program Operations is a senior role at Area Office and a member of Senior Area Management Team, responsible and accountable for the leadership and management of AO/FO program operations, Awards and partnership management, MEAL and supply chain management. He/ She will oversee the implementation of AO/Field programs, management staff, and resources and establish excellent working relationship with partners. S/he will support the AD in coordinating the development and implementation of Area office strategies and annual operational plans, and enforcing consistent implementation of projects, MEAL, partnership and supply chain as well as Humanitarian responses. Reporting to the Area Director, the role supports and facilitates key relationship between the AO Operational team and Field office team as well as the CO Awards and partnership, MEAL, supply chain and humanitarian response team. He/she also works closely with other CO units (PDQ, HR, Finance, and Safety & Security) with the Field Managers, and Area-level support functions (Finance, HR/Admin, Supply Chain, Safety and Security etc). The role holder will be expected to oversee humanitarian planning and response in the Area Office. SCOPE OF ROLE: Reports to: Area Director Positions which report to this role: AO MEAL Manager, AO Awards and partnership Manager and AO Supply Chain Manager. The role will also lead Humanitarian response in the Area office. Overall area office The role may also have project management, budget holding and budget management role. This role Will closely work through matrix management with CO Awards, partnership and Humanitarian Senior Managers and directors, as well as with Field Operation managers and AO Finance and HR Managers KEY AREAS OF ACCOUNTABILITY: Leadership and management Closely works with the AD and supports the improvement of ways of working to ensure accountability, facilitate support and collaboration between AO-FO and CO in particular with CO supply chain and Awards managementSupports the AD in development of Area strategic Plans, operationalize to goals and objectives, and follow up its implementation including fund raising effortsAssist the AD to develop Area Office up-to-date, context-based and achievable Emergency Preparedness Plan (EPP)Support the AD in management support of Field Offices within the Area Office, including safe programming and implementation of quality programs Supports the implementation of Programme Operations Best Practices and CO top priorities which are aligned with program operations.Coordinates staff capacity building in quality project management through training, coaching and mentoring.Closely work with Partnership and Awards Team on the coordination Award support at FO level and partnership managementWith support from the CO Humanitarian team and under the leadership of the Area Director, ensures appropriate and timely responses to all emergencies consistent with established benchmarks, plans and organizational policies, and in close cooperation with field team.Covering the Area Director during his/her absenceCoverage of aspects of the Humanitarian PM roleCoverage of Head of Offices and Field Managers in their absenceSupports the Field Managers/their team to ensure that all relevant staffs across all work sectors are familiar with, adhere to and implement the procedures and processes of emergency response standards and guidelines (CHS, SPHERE, Protection Mainstreaming etc) Human Resources Management Work closely with the Area HR and Safeguarding Manager as well as the Area Director to Support all managers in recruitment, induction, placement, promotion, training/development and separation/terminationSupports to enhance staff performance through mutually agreed performance management plans,; and performance monitoring, learning & development initiatives and timely management actions, Promote an inspiring and motivating working environment through teamwork, delegation and the team building initiatives. Identify and nurture talents, and boost staff motivation for continued excellencePromote and build a culture of trust and respects that promotes collaboration, embraces diversity, and inclusionEnsure that SCI safeguarding policies and procedures are implemented in all offices and by all staffs and ensures safe programming. Will supervise AO MEAL Manager, Supply Chain Manager and Awards and partnership roles as relevantWill closely work through matrix management with CO Awards, partnership and Humanitrian Senior Managers and directors, as well as with Field Operation managers and AO Finance and HR Managers Budget, Finance and Awards Management May Serve as budget holder for programming in the area when delegated or assignedEnsure that all projects do have all project management plans including phased budget, DIP, MEAL plan, HR Plan and Procurement plans which are realistic and accurateRegularly Monitors programme budgets through rigorous budget and finance monitoring practices/weekly spending/BVAs with participation of all key functions involved in projects.Closely works with BHs, FoMs and finance to ensure that budgets are spent and charged to their respective budget heads and grants by diligently reviewing the financial (AGRESSO) reports at least every month and bringing to the timely attention of the AD and AO FM any major budget concernsSupports budget holders to Efficiently and successfully manage the grant cycle by putting in place robust mechanisms to start, implement and close grants in line with donor as well as Save the Children’s policiesCoordinates adequate support to and monitoring of all projects in AO and coordinate and seek support from CO Awards, Partnership, supply chain and other functionsEnsure that grants are managed as per Save the Children’s and donors’ requirements including the quality and timely submission of reportsAssists working with colleagues in the PDQ department to ensure the preparation of timely and high-quality progress reports, program reports, and donor reports.Frequent visit to all the field offices under the area office, systematic review and prioritization of programmatic and support needs from Area and CO. Liaise for on time implementation of agreed improvement plansWill be responsible to oversee and manage all AO level and FO level MEAL functions are delivered, including all MEAL KPIs/MIs/RFT and Project On Track[PoT] are followed, MEAL reports are on time, Oversees the MEAL System roll out and Management, Learning and Knowledge Management, and ensures FO have Technical Support and Capacity Building and participate in Programme design, research, evaluations, assessments. Compliance and Risk Management Supports AD and FOMs to Ensure full compliance with SCI policy and procedure on HR, SC, Finance, Program and Security ManagementFrequently travel to the field and proactively assist on Risk Management- safeguarding, compliance, humanitarian accountability etc as part of the Area SLT responsibility.Participates on Regular planning and Implementation of Area and Field office Risk Management PlansEnsure internal systems and processes are consistently adhered to and meet the purpose.Supports the provision of management response on internal and external audit findings, and follow up its implementation.Supports the AD to ensure follow up of improvement actions identified from monitoring visit by CO and RO team are implemented in a timely manner.Supports the AD in ensuring partners and SC staff understand and implement Save the Children's policies and procedures including child safeguarding, procurement, fraud and whistle blowing. Change management and Way of Working support to AD Support AD in implementation of the CMP per the guidance, approved structure and approved staff planRegular monthly BVA review meeting for all projects by each field office, document actions and track and upload to sharepointAct as Vice Chairperson at AO SLT and ensure engagement in all SLT meetings and action trackingSupports the AD to ensure all WoW documents are adopted and used at AO/FO levelFacilitate Internal and External meetings mapping by FO and AO level and document, ensure participation and regular attendance of mapped internal/External meetingsSupport AD in implementation of the AO-FO monitoring and supervision plans implementation and use of the standard tools for plan, ToR and report at all levels Networking, Partnership and Representation Represent the organization with external stakeholders to ensure excellent working relationship with key government partners, UN agencies, donors and other INGOs as relevantWork with partners and SC staff to ensure that effective mechanisms are in place to listen to, act upon and address children's and communities' concerns/recommendations through active participation by children and communities in project design, monitoring and evaluationsEnsure that partners understand and implement Save the Children’s policies and procedures including child safeguarding, procurement, fraud and whistle blowing.Ensure effective representation in all relevant meetings: clusters, working groups, NGO Consortium, etcEngage in the partner selection processes and closely follow the performance of partners by closely monitoring partners and know the performance of partners, identifying areas of support.Advocate for the localization agenda referring the Localization policy and L&P strategy. Assist partners in their respective regions to assume the leadership/co-leadership role in various cluster/sub-cluster meetings, and in any other similar platforms. Participate in the partnership annual review meeting and contribute to the discussions. Support the local and national actors in the system strengthening and organizational capacity development. Actively participate in joint partners monitoring visit Staff Safety and Security Management In collaboration with the Area Director and the Field managers and the Security Focal Points, proactively monitor the political and security situation at both national and local level and report as relevant. Involved in the sharing of security related information, in review of guidelines, protocols and developing security plans. In close collaboration with the Area director, the Field Managers and the Security Focal Points, report and manage any significant security incident Adapt to security constraints and ensure that staff are adequately aware of security risks and management issues in order to deliver projects for children.Support the Area Director to ensure that all safety and security minimum operating standards in country guidelines and procedures are met by all field offices. Promote a culture of security awareness and a shared duty of care amongst staff in area teams
Hawassa, Sidama
Save the Children
Child Safeguarding: Level 3: the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff. ROLE PURPOSE: The Head of Program Operations is a senior role at Area Office and a member of Senior Area Management Team, responsible and accountable for the leadership and management of AO/FO program operations, Awards and partnership management, MEAL and supply chain management. He/ She will oversee the implementation of AO/Field programs, management staff, and resources and establish excellent working relationship with partners. S/he will support the AD in coordinating the development and implementation of Area office strategies and annual operational plans, and enforcing consistent implementation of projects, MEAL, partnership and supply chain as well as Humanitarian responses. Reporting to the Area Director, the role supports and facilitates key relationship between the AO Operational team and Field office team as well as the CO Awards and partnership, MEAL, supply chain and humanitarian response team. He/she also works closely with other CO units (PDQ, HR, Finance, and Safety & Security) with the Field Managers, and Area-level support functions (Finance, HR/Admin, Supply Chain, Safety and Security etc). The role holder will be expected to oversee humanitarian planning and response in the Area Office. SCOPE OF ROLE: Reports to: Area Director Positions which report to this role: AO MEAL Manager, AO Awards and partnership Manager and AO Supply Chain Manager. The role will also lead Humanitarian response in the Area office. Overall area office The role may also have project management, budget holding and budget management role. This role Will closely work through matrix management with CO Awards, partnership and Humanitarian Senior Managers and directors, as well as with Field Operation managers and AO Finance and HR Managers KEY AREAS OF ACCOUNTABILITY: Leadership and management Closely works with the AD and supports the improvement of ways of working to ensure accountability, facilitate support and collaboration between AO-FO and CO in particular with CO supply chain and Awards managementSupports the AD in development of Area strategic Plans, operationalize to goals and objectives, and follow up its implementation including fund raising effortsAssist the AD to develop Area Office up-to-date, context-based and achievable Emergency Preparedness Plan (EPP)Support the AD in management support of Field Offices within the Area Office, including safe programming and implementation of quality programs Supports the implementation of Programme Operations Best Practices and CO top priorities which are aligned with program operations.Coordinates staff capacity building in quality project management through training, coaching and mentoring.Closely work with Partnership and Awards Team on the coordination Award support at FO level and partnership managementWith support from the CO Humanitarian team and under the leadership of the Area Director, ensures appropriate and timely responses to all emergencies consistent with established benchmarks, plans and organizational policies, and in close cooperation with field team.Covering the Area Director during his/her absenceCoverage of aspects of the Humanitarian PM roleCoverage of Head of Offices and Field Managers in their absenceSupports the Field Managers/their team to ensure that all relevant staffs across all work sectors are familiar with, adhere to and implement the procedures and processes of emergency response standards and guidelines (CHS, SPHERE, Protection Mainstreaming etc) Human Resources Management Work closely with the Area HR and Safeguarding Manager as well as the Area Director to Support all managers in recruitment, induction, placement, promotion, training/development and separation/terminationSupports to enhance staff performance through mutually agreed performance management plans,; and performance monitoring, learning & development initiatives and timely management actions, Promote an inspiring and motivating working environment through teamwork, delegation and the team building initiatives. Identify and nurture talents, and boost staff motivation for continued excellencePromote and build a culture of trust and respects that promotes collaboration, embraces diversity, and inclusionEnsure that SCI safeguarding policies and procedures are implemented in all offices and by all staffs and ensures safe programming. Will supervise AO MEAL Manager, Supply Chain Manager and Awards and partnership roles as relevantWill closely work through matrix management with CO Awards, partnership and Humanitrian Senior Managers and directors, as well as with Field Operation managers and AO Finance and HR Managers Budget, Finance and Awards Management May Serve as budget holder for programming in the area when delegated or assignedEnsure that all projects do have all project management plans including phased budget, DIP, MEAL plan, HR Plan and Procurement plans which are realistic and accurateRegularly Monitors programme budgets through rigorous budget and finance monitoring practices/weekly spending/BVAs with participation of all key functions involved in projects.Closely works with BHs, FoMs and finance to ensure that budgets are spent and charged to their respective budget heads and grants by diligently reviewing the financial (AGRESSO) reports at least every month and bringing to the timely attention of the AD and AO FM any major budget concernsSupports budget holders to Efficiently and successfully manage the grant cycle by putting in place robust mechanisms to start, implement and close grants in line with donor as well as Save the Children’s policiesCoordinates adequate support to and monitoring of all projects in AO and coordinate and seek support from CO Awards, Partnership, supply chain and other functionsEnsure that grants are managed as per Save the Children’s and donors’ requirements including the quality and timely submission of reportsAssists working with colleagues in the PDQ department to ensure the preparation of timely and high-quality progress reports, program reports, and donor reports.Frequent visit to all the field offices under the area office, systematic review and prioritization of programmatic and support needs from Area and CO. Liaise for on time implementation of agreed improvement plansWill be responsible to oversee and manage all AO level and FO level MEAL functions are delivered, including all MEAL KPIs/MIs/RFT and Project On Track[PoT] are followed, MEAL reports are on time, Oversees the MEAL System roll out and Management, Learning and Knowledge Management, and ensures FO have Technical Support and Capacity Building and participate in Programme design, research, evaluations, assessments. Compliance and Risk Management Supports AD and FOMs to Ensure full compliance with SCI policy and procedure on HR, SC, Finance, Program and Security ManagementFrequently travel to the field and proactively assist on Risk Management- safeguarding, compliance, humanitarian accountability etc as part of the Area SLT responsibility.Participates on Regular planning and Implementation of Area and Field office Risk Management PlansEnsure internal systems and processes are consistently adhered to and meet the purpose.Supports the provision of management response on internal and external audit findings, and follow up its implementation.Supports the AD to ensure follow up of improvement actions identified from monitoring visit by CO and RO team are implemented in a timely manner.Supports the AD in ensuring partners and SC staff understand and implement Save the Children's policies and procedures including child safeguarding, procurement, fraud and whistle blowing. Change management and Way of Working support to AD Support AD in implementation of the CMP per the guidance, approved structure and approved staff planRegular monthly BVA review meeting for all projects by each field office, document actions and track and upload to sharepointAct as Vice Chairperson at AO SLT and ensure engagement in all SLT meetings and action trackingSupports the AD to ensure all WoW documents are adopted and used at AO/FO levelFacilitate Internal and External meetings mapping by FO and AO level and document, ensure participation and regular attendance of mapped internal/External meetingsSupport AD in implementation of the AO-FO monitoring and supervision plans implementation and use of the standard tools for plan, ToR and report at all levels Networking, Partnership and Representation Represent the organization with external stakeholders to ensure excellent working relationship with key government partners, UN agencies, donors and other INGOs as relevantWork with partners and SC staff to ensure that effective mechanisms are in place to listen to, act upon and address children's and communities' concerns/recommendations through active participation by children and communities in project design, monitoring and evaluationsEnsure that partners understand and implement Save the Children’s policies and procedures including child safeguarding, procurement, fraud and whistle blowing.Ensure effective representation in all relevant meetings: clusters, working groups, NGO Consortium, etcEngage in the partner selection processes and closely follow the performance of partners by closely monitoring partners and know the performance of partners, identifying areas of support.Advocate for the localization agenda referring the Localization policy and L&P strategy. Assist partners in their respective regions to assume the leadership/co-leadership role in various cluster/sub-cluster meetings, and in any other similar platforms. Participate in the partnership annual review meeting and contribute to the discussions. Support the local and national actors in the system strengthening and organizational capacity development. Actively participate in joint partners monitoring visit Staff Safety and Security Management In collaboration with the Area Director and the Field managers and the Security Focal Points, proactively monitor the political and security situation at both national and local level and report as relevant. Involved in the sharing of security related information, in review of guidelines, protocols and developing security plans. In close collaboration with the Area director, the Field Managers and the Security Focal Points, report and manage any significant security incident Adapt to security constraints and ensure that staff are adequately aware of security risks and management issues in order to deliver projects for children.Support the Area Director to ensure that all safety and security minimum operating standards in country guidelines and procedures are met by all field offices. Promote a culture of security awareness and a shared duty of care amongst staff in area teams