Addis Abeba, Ethiopia, Addis Ababa
ABH Partners PLC
BackgroundWashington Medical Center (WMC) is a specialized secondary care health facility managed and staffed by Ethiopian, American and other visiting doctors who are committed to provide quality & affordable health care for residents of Addis Ababa including the international community.The company is owned and managed by a group of physicians who have decades of experience in healthcare service and management with training and exposure to western standard healthcare and training.The medical center is born as a result of the shareholders’ deep understanding of the demand for high quality healthcare service in Ethiopia and their deep commitment to contribute what they can towards meeting that. It opened its doors for service in January 2015. It has since become one of the best and the biggest medical centers operating in Addis Ababa serving more than 120,000 patients in just five years.Currently, the center is primarily an internal medicine specialty center which provides a 24hours service using US and Ethiopian trained doctors. Sub-specialty services of internal medicine such as cardiology, neurology, nephrology, hematology, oncology, endocrinology, infectious diseases and travel medicine are among other disciplines for which the consultant physicians are available. The center will continue to mobilize competent doctors from Ethiopia and abroad to join hands to expand its service even further. The medical center would also be a multi-specialty service center before being upgraded to a full blown tertiary care hospital and medical school.Purpose Of JobThe job holder is responsible not only but includes answering phone, email, and face-to-face customer enquiries, direct customers to online resources, create and maintain reports on customer interactions, develop customer rapport, present ideas for improving customer carePost title: Junior Customer Service OfficerRequired number: Twenty (20)Place of Work: Addis AbabaEmployment Type: Full TimeStarting Date:  Immediately after contract agreement concludedDuties and Responsibilities:Receive and lead clients according to their requests. Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Processing orders, forms, applications, and requests.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer supportCreate and maintain reports on customer interactionsEncourage customers to complete satisfaction surveysMake recommendations to managers to improve customer experience

Shashemene, SNNPR
World Vision Ethiopia
MAJOR RESPONSIBILITIESProgramming standards: Facilitate assessment, design, review, monitoring and evaluation of LEAP 3.0 approach in the ADP and provide effective feedback to the Area/Cluster Program Management regarding the implementation of the result.Ensure that Sponsorship in Programming (SiP) and child protection standards are adhered to and adequately integrated into programming both at design/redesign stage and annual operation plan for community transformation.Facilitate assessments, design/redesign, Transformation Development Indicators (TDI) measurements, and evaluation exercises for quality assurance.Prepare quality and timely Annual Operation Plan (AOP), Detailed Implementation Plan (DIP) for program/projects of all funding streams.Prepare quality and timely monthly, quarterly, bi –annual and annual projects/programs report together with annual budget, and facilitate program/project monthly funding and review financial reports.Ensure that both Evaluation and Audit (Finance and Operations) recommendations are timely responded to, fully implemented and progress is reported quarterly.Ensure that all systems and approaches such as Horizon, LEAP, SiP, SingleSTEP, Sun6, etc, are adhered to for program effectiveness.Program Execution and Financial Accountability: Ensure that communities and staff are facilitated to plan, implement, monitor and evaluate the program (AP and Response) activities for quality and sustainable development.Monitor performance of the AP in relation to NO strategy, innovations or new model that is introduced.Coordinate the proper implementation of programs/projects of all funding streams as per Detail Implementation Plan (DIP) or other planning documents.Enforce stewardship and accountability by ensuring that resources are efficiently and effectively utilized within the program/project for the intended purposeEnsure proper utilization of program funds as per DIP.Closely monitor the ADP budget as per allocated budget. Adhere with internal control and ensure all staffs comply with financial internal control. Transformational Development:Facilitate transformed/biblical world view and translate it into community mind set for change of dependency syndrome.Empower community to change the mind set towards development.Facilitate the community to own their developments without depending on donor support or hand outs.Build confidence among the community to realize available resources that can be used to change their lives.  Build confidence among communities that they are potential and they have the capacity and ability to change their lives.Empower the community to see the bigger picture of their lives.Innovation and Creativity:Facilitate innovation and creative mind in initiating multiple economic projects at household level.Work with community to identify economic potentials available within the community and how to utilize them.Translate the available economic potentials to improve household income.Work with the community and the NO Technical Team to address the challenges which can turn into great opportunities.Promote and come up with new innovation and simple technologies that will address some of the challenges.Sustainability:Facilitate integration of transition plans and disaster preparedness plans into design/redesign and annual plan document and ensure implementation for sustainable development.Development or strengthening of local institutions (CBOs, CCCs, FBFs, and Commercial Village, etc) to work in partnership with and create ownership.Monitor performance of the AP in relation to community empowerment approach.Working in partnership with others: Facilitate networking relationships and participation with wide stakeholders such as government, faith based organization leaders, church, CCCs, CBOs, and other key partners at local level.Enhancing Vision Fund Ethiopia (VFE) integration for profitable agriculture and enterprise development.Team performance: Facilitate team building motivate and maintain strong relationships, be passionate for the poor, making an impact, and bear witness to God’s Kingdom.Roll out TEECAP strategy to partners including the communities, government, NGOs, FBOs, CBOs and others.Provide spiritual support to staffs and reinforce the Core Values to enable understanding of WV operations and culture.Coordinate and facilitate performance management and ensure there is performance culture among the ADP staff.Provide technical support in capacity building of frontline staff in development of key programming areas specifically in new technical approach and program and other areas for program effectiveness.  

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