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  • Addis Ababa, Ethiopia
    Chemonics
    Country: Ethiopia
    Organization: Chemonics
    Closing date: 14 May 2024
    Chemonics seeks a Security Officer for the USAID Urban Water, Sanitation, and Hygiene (WASH) and USAID Global Health Supply Chain-Procurement and Supply (GHSC-PSM) projects in Ethiopia. A robust and effective security management platform is a key priority for Urban WASH and GHSC-PSM. Effective security management is required to sustain project activities in light of evolving security dynamics. This position is responsible for the development, implementation, and monitoring of the project’s security platform, assessing the specific security measures called for by context, threats, project vulnerabilities, and identified risks and to manage and coordinate all aspects of the security platform. The security officer should possess superior networking and diplomacy skills, risk assessment capabilities, an expansive understanding of the country context, and experience operating in high-risk environments with low-profile security techniques. This position will report to the Urban WASH Director of Finance and Operations (DFO) and PSM Director of Finance and Administration (DFA) and be based in Addis Ababa.
    Responsibilities:
    Relationship Management and Information Gathering
    Actively assess implementation risks complying with national and local government measures.
    Establish relationships, as appropriate, with local law enforcement, civil authorities, USAID/PLSO, and other organizations to obtain current information affecting the security of the activity and develop security risk assessments, journey-management protocols, and emergency-action procedures.
    Ensure compliance with Chemonics’ safety and security policies and create tailored processes and procedures to protect staff and assets.
    Exercise contacts to ‘ground-truth’ and triangulate reporting, update best practices and procedures, build project acceptance, and obtain threat and risk data where the project operates and travels.
    Threat, Risk Assessment, and Conflict Analysis
    Conduct threat and risk assessments of current and proposed program activities and geographic areas. This will include written security assessments with verbal debriefs that analyze the country context, evaluate risk, and provide specific recommendations.
    Conduct threat and risk assessments of current and proposed program activities and geographic areas. This will include written security assessments with verbal debriefs that analyze the country context, evaluate risk, and provide specific recommendations.
    Monitor and assessing regional security trends through open-source reporting and field security engagement and sharing this knowledge project staff. Monitor, assess, and analyze social, political, and/or economic events that are likely to have an impact on the trajectory or intensity of conflict.
    Implementation and Updating the Safety and Security Plan
    Work with leadership to tailor our implementation approach to local nuances, activity needs, and operational resources.
    Develop a security handbook and update the emergency action plan and staff contact lists/phone trees.
    Provide a monthly update to the project security documents and maintain the emergency contact sheet. This input shall include advice on incident response, evacuations, physical security, and information security protocols/procedures.
    Contribute to the risk mitigation plan and the risk portion of reports to USAID.
    Prepare periodic and ad hoc reports, as required by the program
    Lead Chemonics crisis and incident management response as needed in coordination with the home office response team.
    Maintain a secure communications system that allows staff to discretely and safely implement development work in all areas of project operations, organize and brief the project team, ensure staff understand the duties and responsibilities for each position, and ensure continuity.
    Ensure timely and relevant communications with staff during and after an emergency situation.
    Conduct security assessments for office premises and provide advice on security preparedness with recommended improvements and solutions.
    Advise on proper security measures for Chemonics premises and international staff residences.
    Maintain updated country knowledge to advise staff traveling outside of Addis Ababa. This will include assessing route, venue and location risk and security levels and supporting journey management.
    Ensure that the Journey Management Plan (JMP) is implemented consistently for all travels to High and Extreme risk designated areas. In consultation with the SMU, maintain and update the JPM when required, a in consultation with the SMU.
    Training
    Provide all staff with safety and security training focusing on first aid, security awareness, and hostile-environment awareness training and training on staff responsibilities under the security platform. Develop training materials for individuals to reference.
    Safety and Security Information Dissemination
    Provide security assessment inputs during the projects’ activity design cycle.
    Provide timely and accurate security information and recommendations to the Urban WASH Chief of Party (COP), PSM Country Director, DFO/DFA, Team Leader, Chemonics Home Office Project Management Unit (PMU) and the Security Management Unit (SMU). Inform staff, as necessary, of emerging security situations and the recommended response.
    Brief staff on all safety and security considerations for Chemonics personnel arriving in country from overseas and when traveling to regional locations, including information on security risks, security guidelines, communication procedures, travel precautions, emergency procedures, and movement restrictions (as needed).
    Coordinate with Operations and IT team to maintain and strengthen information security.
    Any other security-related tasks assigned by the Chief of Party and/or home office SMU.
    Coordinate with the Operations unit to conduct security assessment of suitable accommodation options for staff in Addis Ababa and in the regions where the projects implement activities
    Work closely with the fleet management specialist to advise on the travel in as far as security is concerned.
    Qualifications:
    Minimum 6 years of experience in security, risk management, and project management, with demonstrated ability to implement security platforms for civilian operations in high-risk areas.
    4 or more years’ experience working on security issues in Ethiopia. Experience throughout the country is preferred.
    Fluency in English and Amharic or other local language required.
    Demonstrated ability to generate and leverage connections to promote an accurate understanding of risk, strengthen knowledge of country context, and to bolster project planning abilities.
    Three or more years’ experience in management and oversight of security platforms that were implemented in high-threat countries and utilized low-profile techniques.
    Proven effectiveness implementing security protocols to maintain safety and successful crisis management experience.
    Ability to communicate effectively in verbal and written formats.
    Experience in training civilians on safety and security measures
    Advanced IT capabilities with experience in Word, Excel, PowerPoint, required; experience with mapping programs, alternative communication platforms, or information security requirements is beneficial.
    Bachelor’s Degree or higher in a related field of study. Additional years of experience may be accepted in lieu of a degree. Preference will be given to candidates with a high level of demonstrated professional knowledge and extensive work experience.
    How to applyPlease submit your application to [email protected]. Applications must be submitted by the end of the day on May 14th, 2024. Early applications are strongly encouraged. No telephone inquiries, please.
    Chemonics is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.
    Addis Ababa, Ethiopia Chemonics Country: Ethiopia Organization: Chemonics Closing date: 14 May 2024 Chemonics seeks a Security Officer for the USAID Urban Water, Sanitation, and Hygiene (WASH) and USAID Global Health Supply Chain-Procurement and Supply (GHSC-PSM) projects in Ethiopia. A robust and effective security management platform is a key priority for Urban WASH and GHSC-PSM. Effective security management is required to sustain project activities in light of evolving security dynamics. This position is responsible for the development, implementation, and monitoring of the project’s security platform, assessing the specific security measures called for by context, threats, project vulnerabilities, and identified risks and to manage and coordinate all aspects of the security platform. The security officer should possess superior networking and diplomacy skills, risk assessment capabilities, an expansive understanding of the country context, and experience operating in high-risk environments with low-profile security techniques. This position will report to the Urban WASH Director of Finance and Operations (DFO) and PSM Director of Finance and Administration (DFA) and be based in Addis Ababa. Responsibilities: Relationship Management and Information Gathering Actively assess implementation risks complying with national and local government measures. Establish relationships, as appropriate, with local law enforcement, civil authorities, USAID/PLSO, and other organizations to obtain current information affecting the security of the activity and develop security risk assessments, journey-management protocols, and emergency-action procedures. Ensure compliance with Chemonics’ safety and security policies and create tailored processes and procedures to protect staff and assets. Exercise contacts to ‘ground-truth’ and triangulate reporting, update best practices and procedures, build project acceptance, and obtain threat and risk data where the project operates and travels. Threat, Risk Assessment, and Conflict Analysis Conduct threat and risk assessments of current and proposed program activities and geographic areas. This will include written security assessments with verbal debriefs that analyze the country context, evaluate risk, and provide specific recommendations. Conduct threat and risk assessments of current and proposed program activities and geographic areas. This will include written security assessments with verbal debriefs that analyze the country context, evaluate risk, and provide specific recommendations. Monitor and assessing regional security trends through open-source reporting and field security engagement and sharing this knowledge project staff. Monitor, assess, and analyze social, political, and/or economic events that are likely to have an impact on the trajectory or intensity of conflict. Implementation and Updating the Safety and Security Plan Work with leadership to tailor our implementation approach to local nuances, activity needs, and operational resources. Develop a security handbook and update the emergency action plan and staff contact lists/phone trees. Provide a monthly update to the project security documents and maintain the emergency contact sheet. This input shall include advice on incident response, evacuations, physical security, and information security protocols/procedures. Contribute to the risk mitigation plan and the risk portion of reports to USAID. Prepare periodic and ad hoc reports, as required by the program Lead Chemonics crisis and incident management response as needed in coordination with the home office response team. Maintain a secure communications system that allows staff to discretely and safely implement development work in all areas of project operations, organize and brief the project team, ensure staff understand the duties and responsibilities for each position, and ensure continuity. Ensure timely and relevant communications with staff during and after an emergency situation. Conduct security assessments for office premises and provide advice on security preparedness with recommended improvements and solutions. Advise on proper security measures for Chemonics premises and international staff residences. Maintain updated country knowledge to advise staff traveling outside of Addis Ababa. This will include assessing route, venue and location risk and security levels and supporting journey management. Ensure that the Journey Management Plan (JMP) is implemented consistently for all travels to High and Extreme risk designated areas. In consultation with the SMU, maintain and update the JPM when required, a in consultation with the SMU. Training Provide all staff with safety and security training focusing on first aid, security awareness, and hostile-environment awareness training and training on staff responsibilities under the security platform. Develop training materials for individuals to reference. Safety and Security Information Dissemination Provide security assessment inputs during the projects’ activity design cycle. Provide timely and accurate security information and recommendations to the Urban WASH Chief of Party (COP), PSM Country Director, DFO/DFA, Team Leader, Chemonics Home Office Project Management Unit (PMU) and the Security Management Unit (SMU). Inform staff, as necessary, of emerging security situations and the recommended response. Brief staff on all safety and security considerations for Chemonics personnel arriving in country from overseas and when traveling to regional locations, including information on security risks, security guidelines, communication procedures, travel precautions, emergency procedures, and movement restrictions (as needed). Coordinate with Operations and IT team to maintain and strengthen information security. Any other security-related tasks assigned by the Chief of Party and/or home office SMU. Coordinate with the Operations unit to conduct security assessment of suitable accommodation options for staff in Addis Ababa and in the regions where the projects implement activities Work closely with the fleet management specialist to advise on the travel in as far as security is concerned. Qualifications: Minimum 6 years of experience in security, risk management, and project management, with demonstrated ability to implement security platforms for civilian operations in high-risk areas. 4 or more years’ experience working on security issues in Ethiopia. Experience throughout the country is preferred. Fluency in English and Amharic or other local language required. Demonstrated ability to generate and leverage connections to promote an accurate understanding of risk, strengthen knowledge of country context, and to bolster project planning abilities. Three or more years’ experience in management and oversight of security platforms that were implemented in high-threat countries and utilized low-profile techniques. Proven effectiveness implementing security protocols to maintain safety and successful crisis management experience. Ability to communicate effectively in verbal and written formats. Experience in training civilians on safety and security measures Advanced IT capabilities with experience in Word, Excel, PowerPoint, required; experience with mapping programs, alternative communication platforms, or information security requirements is beneficial. Bachelor’s Degree or higher in a related field of study. Additional years of experience may be accepted in lieu of a degree. Preference will be given to candidates with a high level of demonstrated professional knowledge and extensive work experience. How to applyPlease submit your application to [email protected]. Applications must be submitted by the end of the day on May 14th, 2024. Early applications are strongly encouraged. No telephone inquiries, please. Chemonics is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.
    ETCAREERS.COM
    Security Officer (Addis Ababa, Ethiopia)
    Country: Ethiopia Organization: Chemonics Closing date: 14 May 2024 Chemonics seeks a Security Officer for the USAID Urban Water, Sanitation, and Hygien
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  • Mekelle, Tigray, Ethiopia
    SAFARICOM
    Role purpose:
    Responsible for frontline delivery of high-quality customer service in all interactions with customers visiting Safaricom customer care touch points.
     
    Key accountabilities and decision ownership:
     
    ·       Offer exceptional front-line support to CBU, EBU and M-PESA customers, agents and merchants visiting customer care touch points and ensure that customers are satisfied with the services.
    ·       Delivery of world class customer service in all interaction with customers that meets the set individual TNPS target.
    ·       Handling customer complaints in a professional manner, ensuring the customer is satisfied at the end.
    ·       Taking ownership of customer issues arising by always maintaining daily log of all escalated issues and communicate resolutions/delays to including the customer.
    ·       Achievement of set individual target on delivery of quality customer service as per set SLA/service level.
    ·       Adherence to documented operational processes, procedures, and standards.
    ·       Responsible for ownership and confidentiality of customer documents/records including filing of the same.
    ·       Accuracy and integrity of Customer data.
    ·       Ensure achievement on all Care Desk performance management parameters with focus on continuous improvement.
    ·       Serve as focal point in transferring knowledge and standards through training and other means to all Safaricom distribution network staff.  
    ·       Any other duty assigned by the Team Leader.  
     
    Creativity and Innovation

    Identifying and assessing customer’s needs to ensure they are satisfied.
    Ensuring each customer interaction to build lasting relationships with customers, ensuring they feel supported and valued.

     
    Key performance indicator:

    Escalation of customer issues and follows up to ensure issues are closed within agreed SLA, correct escalation matrix must be followed to ensure customer issue is closed within SLA.
    100% accuracy on all issues escalated and ensure end-to-end follow-ups.
    100% adherence to processes and procedures for provision of service as stipulated.
    Adherence to KYC process guidelines - Update customer records accurately on systems and databases including following KYC procedures end to end.
    Adherence to set non-negotiable customer service standards, culture, and engagement.

     
    Must have technical / professional qualifications:

    Degree from a recognized Institution.
    Proactive, confident, energetic.
    Ability to prioritize work.
    Ability to cope with pressure from customers while delivering quality service.
    Able to probe and ask questions to get more information from customers.
    Able to advice the customers on service plans that best suits their needs/lifestyle.
    Able to explain the value of the service offered to the customer by comparing with what is available in the market.
    Proficiency in local language 

    Desired

    Working in Safaricom distribution channel or customer care with distinctive performance.

    How To Apply:
     
    If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.
     
    The closing date for receiving applications is   Tuesday, 14 May 2024, 5:00pm
     
     
    Mekelle, Tigray, Ethiopia SAFARICOM Role purpose: Responsible for frontline delivery of high-quality customer service in all interactions with customers visiting Safaricom customer care touch points.   Key accountabilities and decision ownership:   ·       Offer exceptional front-line support to CBU, EBU and M-PESA customers, agents and merchants visiting customer care touch points and ensure that customers are satisfied with the services. ·       Delivery of world class customer service in all interaction with customers that meets the set individual TNPS target. ·       Handling customer complaints in a professional manner, ensuring the customer is satisfied at the end. ·       Taking ownership of customer issues arising by always maintaining daily log of all escalated issues and communicate resolutions/delays to including the customer. ·       Achievement of set individual target on delivery of quality customer service as per set SLA/service level. ·       Adherence to documented operational processes, procedures, and standards. ·       Responsible for ownership and confidentiality of customer documents/records including filing of the same. ·       Accuracy and integrity of Customer data. ·       Ensure achievement on all Care Desk performance management parameters with focus on continuous improvement. ·       Serve as focal point in transferring knowledge and standards through training and other means to all Safaricom distribution network staff.   ·       Any other duty assigned by the Team Leader.     Creativity and Innovation Identifying and assessing customer’s needs to ensure they are satisfied. Ensuring each customer interaction to build lasting relationships with customers, ensuring they feel supported and valued.   Key performance indicator: Escalation of customer issues and follows up to ensure issues are closed within agreed SLA, correct escalation matrix must be followed to ensure customer issue is closed within SLA. 100% accuracy on all issues escalated and ensure end-to-end follow-ups. 100% adherence to processes and procedures for provision of service as stipulated. Adherence to KYC process guidelines - Update customer records accurately on systems and databases including following KYC procedures end to end. Adherence to set non-negotiable customer service standards, culture, and engagement.   Must have technical / professional qualifications: Degree from a recognized Institution. Proactive, confident, energetic. Ability to prioritize work. Ability to cope with pressure from customers while delivering quality service. Able to probe and ask questions to get more information from customers. Able to advice the customers on service plans that best suits their needs/lifestyle. Able to explain the value of the service offered to the customer by comparing with what is available in the market. Proficiency in local language  Desired Working in Safaricom distribution channel or customer care with distinctive performance. How To Apply:   If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.   The closing date for receiving applications is   Tuesday, 14 May 2024, 5:00pm    
    ETCAREERS.COM
    Trade Experience Executive (TIGRAY) (Mekelle, Tigray, Ethiopia)
    Role purpose: Responsible for frontline delivery of high-quality customer service in all interactions with customers visiting Safaricom customer care touch points.   Key accountabilities and decision ownership:   ·       Offer exceptional front-line support to CBU, EBU and M-PESA customers, ag
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  • Dembia, Ethiopia
    World Vision
    With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!Employee Contract Type:Local - Fixed Term Employee (Fixed Term)Job Description:Major Responsibility Program development and implementationProvide direct technical support to teachers/facilitators, and the school support system (head teachers and supervisors) Assure that relevant cross cutting themes (child protection, gender, inclusion, safety and life skills) are integrated into the EiE project implementation at the project sitesCollaborate and work with CP/GBV team within in WVE to ensuring child-friendly learning environment and learning opportunities in crisis situationCoordination, partnership and networkingLiaise with WEO experts at field level to conduct a joint monitoring visit, supportive supervision and ensure reliable data record keeping and reporting system among targeted schools.Represent WVE in any EiE matters (education coordination meetings, joint assessment) at woreda and share timely update to EiE Coordinator.Strengthen networking with organizations working on EiE and child protection in ensuring child education and CP concerns.Resource ManagementManage operating budget of the assigned Woreda for the project implementation including procurement, cost for the materials purchase and any other expenses incurred for the EiE project in the emergency contextContribute to the selection of pre-qualification and bidding of local suppliers and contractors for logistics availability, and items and service purchaseLiaise with NGOs/UN agencies in the field to ensure quality coordination at woreda level.Reporting and DocumentationSubmit high quality reports to EiE coordinator in a timely manner and according to the donor and WVE requirementsMonitor the impact of the EiE project in the framework of EiE response program and promote learning by documentation of best practices for future emergency response works.Provide necessary information to EiE coordinator, NECR to ensure sustainability of project response (when appropriate)Work to enure better documentation of accomplishmentsRequired Professional ExperienceAt least three years of experiences in the field of education and working with government and other education partners at grass root level, Demonstrated understanding of the Ethiopian education policy and Education in Emergency programmingDemonstrated experiences in education, and teaching literacy and numeracy skills development for children Knowledge on creating child-friendly learning environments/spaces for children learningKnowledge and experiences on education need assessment, monitoring and evaluation, providing training and guidance on learner-centered instructional methodology Creates and encourages a climate of team-work and collaboration in a diverse cultural environmentRequired Education, training, license, registration, and certificationFirst Degree (BEd) in education, and other fields such as pedagogy, curriculum and instruction, educational planning and management, educational leadership, and project management Travel and/or Work Environment RequirementFrequent travel to the project sites and to NO as neededLanguage RequirementsFluent in written and spoken EnglishWorld Vision is a child-focused organization that is committed to safeguarding all children as well as adult beneficiaries, and has zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them.  Disclaimer: World Vision Ethiopia is a reputable organization that values transparency and fairness in its recruitment process and does not solicit any money for any job application. We encourage all job seekers to be cautious of any job ads that require payment or personal information upfront. If you have any questions or concerns about our job ads or recruitment process, please do not hesitate to contact us directly.Applicant Types Accepted:Local Applicants Only
    Dembia, Ethiopia World Vision With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!Employee Contract Type:Local - Fixed Term Employee (Fixed Term)Job Description:Major Responsibility Program development and implementationProvide direct technical support to teachers/facilitators, and the school support system (head teachers and supervisors) Assure that relevant cross cutting themes (child protection, gender, inclusion, safety and life skills) are integrated into the EiE project implementation at the project sitesCollaborate and work with CP/GBV team within in WVE to ensuring child-friendly learning environment and learning opportunities in crisis situationCoordination, partnership and networkingLiaise with WEO experts at field level to conduct a joint monitoring visit, supportive supervision and ensure reliable data record keeping and reporting system among targeted schools.Represent WVE in any EiE matters (education coordination meetings, joint assessment) at woreda and share timely update to EiE Coordinator.Strengthen networking with organizations working on EiE and child protection in ensuring child education and CP concerns.Resource ManagementManage operating budget of the assigned Woreda for the project implementation including procurement, cost for the materials purchase and any other expenses incurred for the EiE project in the emergency contextContribute to the selection of pre-qualification and bidding of local suppliers and contractors for logistics availability, and items and service purchaseLiaise with NGOs/UN agencies in the field to ensure quality coordination at woreda level.Reporting and DocumentationSubmit high quality reports to EiE coordinator in a timely manner and according to the donor and WVE requirementsMonitor the impact of the EiE project in the framework of EiE response program and promote learning by documentation of best practices for future emergency response works.Provide necessary information to EiE coordinator, NECR to ensure sustainability of project response (when appropriate)Work to enure better documentation of accomplishmentsRequired Professional ExperienceAt least three years of experiences in the field of education and working with government and other education partners at grass root level, Demonstrated understanding of the Ethiopian education policy and Education in Emergency programmingDemonstrated experiences in education, and teaching literacy and numeracy skills development for children Knowledge on creating child-friendly learning environments/spaces for children learningKnowledge and experiences on education need assessment, monitoring and evaluation, providing training and guidance on learner-centered instructional methodology Creates and encourages a climate of team-work and collaboration in a diverse cultural environmentRequired Education, training, license, registration, and certificationFirst Degree (BEd) in education, and other fields such as pedagogy, curriculum and instruction, educational planning and management, educational leadership, and project management Travel and/or Work Environment RequirementFrequent travel to the project sites and to NO as neededLanguage RequirementsFluent in written and spoken EnglishWorld Vision is a child-focused organization that is committed to safeguarding all children as well as adult beneficiaries, and has zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them.  Disclaimer: World Vision Ethiopia is a reputable organization that values transparency and fairness in its recruitment process and does not solicit any money for any job application. We encourage all job seekers to be cautious of any job ads that require payment or personal information upfront. If you have any questions or concerns about our job ads or recruitment process, please do not hesitate to contact us directly.Applicant Types Accepted:Local Applicants Only
    ETCAREERS.COM
    Education in Emergency Project Officer (Dembia, Ethiopia)
    With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries
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