• HO, Addis Ababa
    Segon-Marill International Movers PLC
    Job Purpose:    The incumbent will be responsible for the timely procurement of goods and services for Segon-Marill, ensuring cost effectiveness commensurate with quality. All purchases shall be in accordance with Segon-Marill standard practices, and all laws. The incumbent will promote and maintain a high level of communication and liaison with the external supplier community and Segon-Marill’s departments. It is expected that the incumbent will be a member of the Segon-Marill family and will comply with the code of ethics Essential Duties and Responsibilities: Purchase or contract for supplies, services and equipment required by any using agency, within the limits of the current budget approved by the Management, and in accordance with purchasing procedures Negotiate and recommend execution of contracts for the purchase of supplies, services and equipment; Act to procure for the company as per the needed quality in supplies, services and equipment at least expense to the company; Discourage uniform bidding and endeavor to obtain as full and open competition as possible on all purchases; Prepare and recommend approval of rules and procedures governing the purchase of supplies, services and equipment for the company Keep informed of current developments in the field of purchasing, prices, market conditions and new products; Prescribe and maintain such forms as are reasonably necessary to conform to the requirements of these rules and regulations; Supervise the inspection of all supplies, services and equipment purchased to insure conformance with specifications; Recommend to the company on the transfer of surplus or unused supplies and equipment between departments, as needed, and the sale of all supplies and equipment unsuitable for company use; Maintain a bidders’ list, vendors’ file, and such other records as are needed for the efficient operation of the purchasing function. Interviews current suppliers to improve levels of service and new suppliers to develop and establish new sources of supply. Collects and reports statistics to measure spare parts and/or supplier performance.  Prepares reports to ensure compliance with related laws and regulations. Coordinates and resolves problems with end user departments and suppliers. Assist in resolving Accounts Payable invoice discrepancies and variances after Accounts Payable make initial inquiry. Assists Shipping and Receiving with shipment /transportation related discrepancies and variances. Analyzes current procurement activities and recommends improvement through more efficient procurement methods, quantity discounts, standardization, value analysis and cooperative purchasing. Solicits information regarding a variety of commodities by telephone, facsimile, interview or written requests ensuring cost effectiveness commensurate with quality. Reviews tenders and purchase award documentation with respect to quality, suitability, delivery and pricing. Collect Performa invoice and facilitate management purchase decision  Responsible for the development and administration of the awarded contract. Prepares and maintains accurate records and documentation on all solicitations, responses, purchases, contracts, correspondence and related follow up. Expedites outstanding purchase orders to ensure delivery requirements are met.Performs other related duties such as special assignments and annual major objectives as required.Communication and Networking: With all staff members to perform his/her duties effectively and efficiently.Department:  OLDReports to: Support and Facility supervisor Staff Under Supervision (Direct): None  Budget Responsibility: TBC
    HO, Addis Ababa Segon-Marill International Movers PLC Job Purpose:    The incumbent will be responsible for the timely procurement of goods and services for Segon-Marill, ensuring cost effectiveness commensurate with quality. All purchases shall be in accordance with Segon-Marill standard practices, and all laws. The incumbent will promote and maintain a high level of communication and liaison with the external supplier community and Segon-Marill’s departments. It is expected that the incumbent will be a member of the Segon-Marill family and will comply with the code of ethics Essential Duties and Responsibilities: Purchase or contract for supplies, services and equipment required by any using agency, within the limits of the current budget approved by the Management, and in accordance with purchasing procedures Negotiate and recommend execution of contracts for the purchase of supplies, services and equipment; Act to procure for the company as per the needed quality in supplies, services and equipment at least expense to the company; Discourage uniform bidding and endeavor to obtain as full and open competition as possible on all purchases; Prepare and recommend approval of rules and procedures governing the purchase of supplies, services and equipment for the company Keep informed of current developments in the field of purchasing, prices, market conditions and new products; Prescribe and maintain such forms as are reasonably necessary to conform to the requirements of these rules and regulations; Supervise the inspection of all supplies, services and equipment purchased to insure conformance with specifications; Recommend to the company on the transfer of surplus or unused supplies and equipment between departments, as needed, and the sale of all supplies and equipment unsuitable for company use; Maintain a bidders’ list, vendors’ file, and such other records as are needed for the efficient operation of the purchasing function. Interviews current suppliers to improve levels of service and new suppliers to develop and establish new sources of supply. Collects and reports statistics to measure spare parts and/or supplier performance.  Prepares reports to ensure compliance with related laws and regulations. Coordinates and resolves problems with end user departments and suppliers. Assist in resolving Accounts Payable invoice discrepancies and variances after Accounts Payable make initial inquiry. Assists Shipping and Receiving with shipment /transportation related discrepancies and variances. Analyzes current procurement activities and recommends improvement through more efficient procurement methods, quantity discounts, standardization, value analysis and cooperative purchasing. Solicits information regarding a variety of commodities by telephone, facsimile, interview or written requests ensuring cost effectiveness commensurate with quality. Reviews tenders and purchase award documentation with respect to quality, suitability, delivery and pricing. Collect Performa invoice and facilitate management purchase decision  Responsible for the development and administration of the awarded contract. Prepares and maintains accurate records and documentation on all solicitations, responses, purchases, contracts, correspondence and related follow up. Expedites outstanding purchase orders to ensure delivery requirements are met.Performs other related duties such as special assignments and annual major objectives as required.Communication and Networking: With all staff members to perform his/her duties effectively and efficiently.Department:  OLDReports to: Support and Facility supervisor Staff Under Supervision (Direct): None  Budget Responsibility: TBC
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    Purchaser (HO, Addis Ababa)
    Job Purpose:    The incumbent will be responsible for the timely procurement of goods and services for Segon-Marill, ensuring cost effectiveness commensurate with quality. All purchases shall be in accordance with Segon-Marill standard practices, and all laws. The incumbent will promote and maintain
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  • Kenteri/Bethel Medical College, Oromia
    Heal Africa Health City S.C
    Main duties and responsibilities: ·   The General Service Supervisor will coordinate and control the company’s cleaning, Security Catering, Office maintenance, transport, liaising and other services that fall under general  services responsibility. ·   Plan, prioritize, assign, supervise, review and participate in the work of staff responsible for facility maintenance. ·   Ensuring that the best cleaning service is delivered to all areas of the Office. ·   Oversee effective implementation of company’s fleet and other utilities Management. ·   Develop procedures for users on proper handling and utilization of vehicles. ·   Follow up the annual registration and inspection of vehicles. ·   Monitor the proper allocation and utilization of vehicles and fuel consumption. ·   Coordinate vehicles maintenance and repairs including regular servicing. ·   Monitor insurance coverage for new vehicles and renewal for existing one. ·   Follow up the annual registration and inspection of vehicles. ·   Work with Line Managers to report problems, solutions, and costs associated with utilities. ·   Develop and maintain a relationship with all contactors and vendors ensuring efficient facility operations. ·   Liaise with public utilities (water, power and telecom services) to ensure continuous service provision ·   Monitor timely bill settlement for external service providers. ·   Coordinate works with other units of the Company. ·   Manage outsourced facility service contracts and relationships. ·   Oversee the provision of essential central services such as utilities and communication. ·   Maintains cleanliness and serviceability of facilities and equipment as assigned. ·   Performs various general office support as assigned. ·   Ensure that company’s properties are insured, the list of property is updated. ·   Lead work space arrangements for staff, configuring office and common areas, and organize furniture and other facilities, repairs and improvements as needed.
    Kenteri/Bethel Medical College, Oromia Heal Africa Health City S.C Main duties and responsibilities: ·   The General Service Supervisor will coordinate and control the company’s cleaning, Security Catering, Office maintenance, transport, liaising and other services that fall under general  services responsibility. ·   Plan, prioritize, assign, supervise, review and participate in the work of staff responsible for facility maintenance. ·   Ensuring that the best cleaning service is delivered to all areas of the Office. ·   Oversee effective implementation of company’s fleet and other utilities Management. ·   Develop procedures for users on proper handling and utilization of vehicles. ·   Follow up the annual registration and inspection of vehicles. ·   Monitor the proper allocation and utilization of vehicles and fuel consumption. ·   Coordinate vehicles maintenance and repairs including regular servicing. ·   Monitor insurance coverage for new vehicles and renewal for existing one. ·   Follow up the annual registration and inspection of vehicles. ·   Work with Line Managers to report problems, solutions, and costs associated with utilities. ·   Develop and maintain a relationship with all contactors and vendors ensuring efficient facility operations. ·   Liaise with public utilities (water, power and telecom services) to ensure continuous service provision ·   Monitor timely bill settlement for external service providers. ·   Coordinate works with other units of the Company. ·   Manage outsourced facility service contracts and relationships. ·   Oversee the provision of essential central services such as utilities and communication. ·   Maintains cleanliness and serviceability of facilities and equipment as assigned. ·   Performs various general office support as assigned. ·   Ensure that company’s properties are insured, the list of property is updated. ·   Lead work space arrangements for staff, configuring office and common areas, and organize furniture and other facilities, repairs and improvements as needed.
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    General Service Supervisor (Kenteri/Bethel Medical College, Oromia)
    Main duties and responsibilities: ·   The General Service Supervisor will coordinate and control the company’s cleaning, Security Catering, Office maintenance, transport, liaising and other services that fall under general  services responsibility. ·   Plan, prioritize, assign, supervise, review
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  • Addis Ababa
    Shining Stone International Business PLC
    Our company is currently seeking energetic self-motivated and able to work under stress qualified and competent applicant for the following position  Req. No.: 1 (One)
    Addis Ababa Shining Stone International Business PLC Our company is currently seeking energetic self-motivated and able to work under stress qualified and competent applicant for the following position  Req. No.: 1 (One)
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    Equipment and Maintenance Manager (Addis Ababa)
    Our company is currently seeking energetic self-motivated and able to work under stress qualified and competent applicant for the following position  Req. No.: 1 (One)
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  • Addis Ababa 1 and Kemisse 1, Addis Ababa
    Heal Africa Health City S.C
    Job Summary: The IT Support Specialist is responsible for providing technical assistance and support to users within HAHC facilities. This role involves diagnosing and resolving hardware and software issues, configuring computer systems, maintaining network infrastructure, and ensuring the smooth operation of IT systems. The IT Support Specialist also assists in the implementation of new technologies and provides training to users as needed. Key Responsibilities: 1. Technical Support: Provide prompt and effective technical support to end-users via phone, email, or in person. Troubleshoot and resolve hardware, software, and network issues to minimize downtime and ensure optimal system performance. 2. System Maintenance: Perform regular maintenance tasks, including software updates, antivirus scans, and system backups. Monitor system performance and identify potential issues to prevent disruptions. 3. Hardware and Software Configuration: Install, configure, and upgrade computer hardware and software. Set up new user accounts and ensure proper access rights and permissions. 4. Network Administration: Assist in the administration and maintenance of the organization's network infrastructure, including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity issues and implement appropriate solutions. 5. User Training and Documentation: Develop user guides, FAQs, and other documentation to assist users in understanding and utilizing IT resources effectively. Conduct training sessions to educate users on software applications and best practices. 6. Asset Management: Maintain an inventory of all IT equipment, including computers, printers, and peripherals. Coordinate equipment procurement, installation, and disposal following established procedures. 7. Security and Compliance: Assist in maintaining data security measures, including user access controls, antivirus software, and backup procedures. Adhere to IT policies and procedures to ensure compliance with regulatory requirements. 8. Vendor Management: Collaborate with external vendors and service providers to resolve issues, coordinate repairs, and obtain necessary technical support. 9. Continuous Improvement: Stay updated with the latest trends and advancements in technology. Identify opportunities to improve IT infrastructure, processes, and user experience, and propose innovative solutions.
    Addis Ababa 1 and Kemisse 1, Addis Ababa Heal Africa Health City S.C Job Summary: The IT Support Specialist is responsible for providing technical assistance and support to users within HAHC facilities. This role involves diagnosing and resolving hardware and software issues, configuring computer systems, maintaining network infrastructure, and ensuring the smooth operation of IT systems. The IT Support Specialist also assists in the implementation of new technologies and provides training to users as needed. Key Responsibilities: 1. Technical Support: Provide prompt and effective technical support to end-users via phone, email, or in person. Troubleshoot and resolve hardware, software, and network issues to minimize downtime and ensure optimal system performance. 2. System Maintenance: Perform regular maintenance tasks, including software updates, antivirus scans, and system backups. Monitor system performance and identify potential issues to prevent disruptions. 3. Hardware and Software Configuration: Install, configure, and upgrade computer hardware and software. Set up new user accounts and ensure proper access rights and permissions. 4. Network Administration: Assist in the administration and maintenance of the organization's network infrastructure, including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity issues and implement appropriate solutions. 5. User Training and Documentation: Develop user guides, FAQs, and other documentation to assist users in understanding and utilizing IT resources effectively. Conduct training sessions to educate users on software applications and best practices. 6. Asset Management: Maintain an inventory of all IT equipment, including computers, printers, and peripherals. Coordinate equipment procurement, installation, and disposal following established procedures. 7. Security and Compliance: Assist in maintaining data security measures, including user access controls, antivirus software, and backup procedures. Adhere to IT policies and procedures to ensure compliance with regulatory requirements. 8. Vendor Management: Collaborate with external vendors and service providers to resolve issues, coordinate repairs, and obtain necessary technical support. 9. Continuous Improvement: Stay updated with the latest trends and advancements in technology. Identify opportunities to improve IT infrastructure, processes, and user experience, and propose innovative solutions.
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    IT Support Specialist (Addis Ababa 1 and Kemisse 1, Addis Ababa)
    Job Summary: The IT Support Specialist is responsible for providing technical assistance and support to users within HAHC facilities. This role involves diagnosing and resolving hardware and software issues, configuring computer systems, maintaining network infrastructure, and ensuring the smooth o
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  • Addis Ababa, Addis Ababa
    Imagine1day International Organization
    Job Title: Procurement and Supply Chain Coordinator  Duty Station: Addis Ababa with possibility to field work  Reports To: HR and Administration Manager   Duration of Contract: For one Year (with possibility of renewal) Background: Imagine1day is a non-aligned, non-profit making development organization operating to improve access to quality of primary education in Ethiopia. Imagine1day-Ethiopia Program is aimed at contributing to the national efforts of improving and ensuring universal quality primary education for the children of Ethiopia through innovative models of connecting stakeholders and development partners. Primary Function: Assure the smooth running of the procurement and coordinate the whole procurement of imagine1day, facilitate the supply chain until the goods/services purchased are reached to the final beneficiary and support property administration. Supervise:  Procurement officers, procurement committee, and transport and logistic officer    Job Responsibilities Related to procurement: Prepare overall and project-based plans for the purchase of equipment, services, and supplies imagine1dayOversee the plan and procurement process of regional offices Overseeing and supervising employees and all activities of the procurement department. Manage all incoming purchase needs and/or needs related to Purchase Order managementCommunicate (written and verbal) clearly and professionally with employees and vendors in order to resolve issues relating to quotes, invoices, purchase orders, delivery receipts, and paymentsFacilitate departmental requests for purchase, Following and enforcing the company's procurement policies and procedures.Reviewing, comparing, analyzing, and approving products and services to be purchased. Create a database system for procurement and supply chain Managing inventories and maintaining accurate purchase and pricing records.Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.Maintaining good supplier relations and negotiating contracts.Researching and evaluating prospective suppliers.Preparing budgets, cost analyses, and reports. Research and resolve aging purchase orders and un invoiced receipts as necessaryPrepare purchasing reports as needed, including departmental metrics reportingDiscover suppliers fit our organizational criteria and initiate business and organization partnershipsNegotiate with external vendors to secure advantageous termsApprove the ordering of necessary goods and servicesFinalize purchase details of orders and deliveriesExamine and test existing contractsTrack and report key functional metrics to reduce expenses and improve effectivenessCollaborate with key persons to ensure clarity of the specifications and expectations of the companyForesee alterations in the comparative negotiating ability of suppliers and clientsExpect unfavorable events through analysis of data and prepare control strategiesPerform risk management for supply contracts and agreementsControl spend and build a culture of long-term saving on procurement costsJob Responsibilities Related to Supply Chain Coordination: Design and implement supply chain system Ongoing demand forecasting and act accordinglyCoordinate and facilitate logistics including transportation and others Build and maintain supply redundancy Work with project design & managers team to source new vendors, parts, and materials Maintain a supplier evaluation system and coordinate with vendors to help improve their performance Work with the regional offices team to provide vendors forecasting information Develop a high-level view of our current supply chain strengths, challenges, and opportunitiesCreate new reporting and tracking processes to ensure leadership has accurate and useful informationLiaise with vendors and transportation partners to determine ideal scheduling and timelinesDevelop contingency plans to account for temporary materials or transportation disruptionPerform other activities assigned by immediate supervisor
    Addis Ababa, Addis Ababa Imagine1day International Organization Job Title: Procurement and Supply Chain Coordinator  Duty Station: Addis Ababa with possibility to field work  Reports To: HR and Administration Manager   Duration of Contract: For one Year (with possibility of renewal) Background: Imagine1day is a non-aligned, non-profit making development organization operating to improve access to quality of primary education in Ethiopia. Imagine1day-Ethiopia Program is aimed at contributing to the national efforts of improving and ensuring universal quality primary education for the children of Ethiopia through innovative models of connecting stakeholders and development partners. Primary Function: Assure the smooth running of the procurement and coordinate the whole procurement of imagine1day, facilitate the supply chain until the goods/services purchased are reached to the final beneficiary and support property administration. Supervise:  Procurement officers, procurement committee, and transport and logistic officer    Job Responsibilities Related to procurement: Prepare overall and project-based plans for the purchase of equipment, services, and supplies imagine1dayOversee the plan and procurement process of regional offices Overseeing and supervising employees and all activities of the procurement department. Manage all incoming purchase needs and/or needs related to Purchase Order managementCommunicate (written and verbal) clearly and professionally with employees and vendors in order to resolve issues relating to quotes, invoices, purchase orders, delivery receipts, and paymentsFacilitate departmental requests for purchase, Following and enforcing the company's procurement policies and procedures.Reviewing, comparing, analyzing, and approving products and services to be purchased. Create a database system for procurement and supply chain Managing inventories and maintaining accurate purchase and pricing records.Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.Maintaining good supplier relations and negotiating contracts.Researching and evaluating prospective suppliers.Preparing budgets, cost analyses, and reports. Research and resolve aging purchase orders and un invoiced receipts as necessaryPrepare purchasing reports as needed, including departmental metrics reportingDiscover suppliers fit our organizational criteria and initiate business and organization partnershipsNegotiate with external vendors to secure advantageous termsApprove the ordering of necessary goods and servicesFinalize purchase details of orders and deliveriesExamine and test existing contractsTrack and report key functional metrics to reduce expenses and improve effectivenessCollaborate with key persons to ensure clarity of the specifications and expectations of the companyForesee alterations in the comparative negotiating ability of suppliers and clientsExpect unfavorable events through analysis of data and prepare control strategiesPerform risk management for supply contracts and agreementsControl spend and build a culture of long-term saving on procurement costsJob Responsibilities Related to Supply Chain Coordination: Design and implement supply chain system Ongoing demand forecasting and act accordinglyCoordinate and facilitate logistics including transportation and others Build and maintain supply redundancy Work with project design & managers team to source new vendors, parts, and materials Maintain a supplier evaluation system and coordinate with vendors to help improve their performance Work with the regional offices team to provide vendors forecasting information Develop a high-level view of our current supply chain strengths, challenges, and opportunitiesCreate new reporting and tracking processes to ensure leadership has accurate and useful informationLiaise with vendors and transportation partners to determine ideal scheduling and timelinesDevelop contingency plans to account for temporary materials or transportation disruptionPerform other activities assigned by immediate supervisor
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    Procurement and Supply Chain Coordinator (Addis Ababa, Addis Ababa)
    Job Title: Procurement and Supply Chain Coordinator  Duty Station: Addis Ababa with possibility to field work  Reports To: HR and Administration Manager   Duration of Contract: For one Year (with possibility of renewal) Background: Imagine1day is a non-aligned, non-profit making development o
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  • Addis Ababa
    (RIDE) Hybrid Designs PLC
    Job Summary The Senior PR & Communication Officer will be a Brand Ambassador of the company and will be expected to cultivate positive images for the company.He/she is responsible to plan, organize, control, and overseeing the PR and communication activities and ensuring effective internal and external communications with stakeholders, media, the public, and staff.He/she will represent the company in a Brand Ambassador role. As PR & Communication Officer, he/she should be an organized and cool-tempered professional who is able to handle a crisis and is expected to have a creative mind and excellent communication skills.He/she must have confidence in his/her public speaking and project management abilities. Relying on experience and judgment to plan and accomplish goals and a wide degree of creativity is expected.Duties and ResponsibilitiesDevelop PR campaigns and media relations strategiesCollaborate with internal teams (e.g. marketing) and maintain open communication with senior managementEdit and update promotional material and publications (brochures, videos, social media posts, etc.)Prepare and distribute press releasesOrganize PR events (e.g. open days, press conferences) and serve as the company’s spokespersonSeek opportunities for partnerships, sponsorships, and advertisingAddress inquiries from the media and other partiesTrack media coverage and follow industry trendsPrepare and submit PR reportsManage PR issuesPerforms other assigned tasks within the overall scope of his/her role.Our values:Loyalty     Teamwork     Being Positive     Respecting others     TransparencyCreativity     Independence     NeutralityNumber of employees needed for this position : 2 (two)
    Addis Ababa (RIDE) Hybrid Designs PLC Job Summary The Senior PR & Communication Officer will be a Brand Ambassador of the company and will be expected to cultivate positive images for the company.He/she is responsible to plan, organize, control, and overseeing the PR and communication activities and ensuring effective internal and external communications with stakeholders, media, the public, and staff.He/she will represent the company in a Brand Ambassador role. As PR & Communication Officer, he/she should be an organized and cool-tempered professional who is able to handle a crisis and is expected to have a creative mind and excellent communication skills.He/she must have confidence in his/her public speaking and project management abilities. Relying on experience and judgment to plan and accomplish goals and a wide degree of creativity is expected.Duties and ResponsibilitiesDevelop PR campaigns and media relations strategiesCollaborate with internal teams (e.g. marketing) and maintain open communication with senior managementEdit and update promotional material and publications (brochures, videos, social media posts, etc.)Prepare and distribute press releasesOrganize PR events (e.g. open days, press conferences) and serve as the company’s spokespersonSeek opportunities for partnerships, sponsorships, and advertisingAddress inquiries from the media and other partiesTrack media coverage and follow industry trendsPrepare and submit PR reportsManage PR issuesPerforms other assigned tasks within the overall scope of his/her role.Our values:Loyalty     Teamwork     Being Positive     Respecting others     TransparencyCreativity     Independence     NeutralityNumber of employees needed for this position : 2 (two)
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    Senior PR & Communication Officer (Addis Ababa)
    Job Summary The Senior PR & Communication Officer will be a Brand Ambassador of the company and will be expected to cultivate positive images for the company.He/she is responsible to plan, organize, control, and overseeing the PR and communication activities and ensuring effective internal and exter
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  • Addis Ababa
    (RIDE) Hybrid Designs PLC
    Job Summary The Call Center Team Supervisor is responsible for supervising, managing and monitoring, motivating team members on a daily basis. He/she will be responsible for providing the company’s guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. And, is responsible for creating a cohesive team that works efficiently together to maximize the team's potential. He/she will be able to act proactively to ensure smooth team operations and effective collaboration and should have a track record of team motivation and positive performance results. He/she needs to display excellent interpersonal skills to build quality relationships with the team and the Line Manager, be goal-driven, and manage the team's day-to-day activities efficiently. Relying on experience and judgment to plan and accomplish goals and a wide degree of creativity is expected.Duties and ResponsibilitiesManaging the day-to-day operational activities of the team.Motivating the team to achieve operational goals.Developing and implementing a timeline to achieve targets.Delegating tasks to team members.Conducting training of team members to maximize their potential, if necessary.Empower team members with skills to improve their confidence, product knowledge, and communication skills.Conducting employees’ performance reviews.Contributing to the growth of the company through a successful team.Creating a pleasant working environment that inspires the team.Checking and assisting the team with necessary work equipment and facilities.Prepare reports and present them to the Line Manager.Reporting the daily operational activities to the Line Manager.Performs other assigned tasks within the overall scope of his/her roleOur values:Loyalty     Teamwork     Being Positive     Respecting others     TransparencyCreativity     Independence     NeutralityNumber of employees needed for this position : 4  (four)
    Addis Ababa (RIDE) Hybrid Designs PLC Job Summary The Call Center Team Supervisor is responsible for supervising, managing and monitoring, motivating team members on a daily basis. He/she will be responsible for providing the company’s guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. And, is responsible for creating a cohesive team that works efficiently together to maximize the team's potential. He/she will be able to act proactively to ensure smooth team operations and effective collaboration and should have a track record of team motivation and positive performance results. He/she needs to display excellent interpersonal skills to build quality relationships with the team and the Line Manager, be goal-driven, and manage the team's day-to-day activities efficiently. Relying on experience and judgment to plan and accomplish goals and a wide degree of creativity is expected.Duties and ResponsibilitiesManaging the day-to-day operational activities of the team.Motivating the team to achieve operational goals.Developing and implementing a timeline to achieve targets.Delegating tasks to team members.Conducting training of team members to maximize their potential, if necessary.Empower team members with skills to improve their confidence, product knowledge, and communication skills.Conducting employees’ performance reviews.Contributing to the growth of the company through a successful team.Creating a pleasant working environment that inspires the team.Checking and assisting the team with necessary work equipment and facilities.Prepare reports and present them to the Line Manager.Reporting the daily operational activities to the Line Manager.Performs other assigned tasks within the overall scope of his/her roleOur values:Loyalty     Teamwork     Being Positive     Respecting others     TransparencyCreativity     Independence     NeutralityNumber of employees needed for this position : 4  (four)
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    Call Center Team Supervisor (Addis Ababa)
    Job Summary The Call Center Team Supervisor is responsible for supervising, managing and monitoring, motivating team members on a daily basis. He/she will be responsible for providing the company’s guidance, instruction, training, and leadership skills to inspire the team to perf
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  • Addis Ababa
    Hope for Justice (former Retrak Ethiopia)
    Main PurposeThe Teacher/ Street Outreach Worker is responsible to conduct street outreach work to identify and invite children  who are vulnerable and victims of trafficking in Addis Ababa to Canaan Lighthouse and provide educational catch up classes on a daily basis for children at Canaan Lighthouse after assessing each child and developing an individual learning plan. In addition, the employee is responsible to provide Life Skills training on the importance of education and learning. Accurate and timely documentation of services provided to the children is essential.Department  - Programmes Location - Canaan Lighthouse, Addis Ababa Reporting To - Head of  Teacher/ Street Outreach WorkerProgrammatic:Conduct street outreach work to identify and invite children living and working on the street of Addis Ababa to Canaan Lighthouse Provide educational catch-up classes on a daily basis to boys at Canaan Lighthouse after assessing each child and developing an individual learning plan.Provide Life Skills training on the importance of education and learning skills for boys at CLHParticipate in Lighthouse activities such as supervision of play, staff meetings, educational outings, childcare review meetings.  Professional assessment of each child’s ability and designing a learning programme  to meet their individual needsConducting regular and planned teaching programmes relevant to individual children’s needs Follow-up of those children who are not regular attendees of educational programmeParticipate in regular childcare review meetings to help the team build on strategies to best help individual children/their behavior/their life-plansManage and distribute school materials at the lighthouse and for reintegration.Keep good, accurate and confidential records of all assessments, attendance, and classes.Keep accurate records of street outreach activities.  Contribute to monthly M&E report with accurate and timely data.For all roles: Understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise. Key Result AreasChildren received quality & Consistent catchup class.Children improved their self-esteem and social skill and be ready for reunification.Strong referral created and maintained. Children vulnerable and victims of trafficking identified and joined the lighthouse  
    Addis Ababa Hope for Justice (former Retrak Ethiopia) Main PurposeThe Teacher/ Street Outreach Worker is responsible to conduct street outreach work to identify and invite children  who are vulnerable and victims of trafficking in Addis Ababa to Canaan Lighthouse and provide educational catch up classes on a daily basis for children at Canaan Lighthouse after assessing each child and developing an individual learning plan. In addition, the employee is responsible to provide Life Skills training on the importance of education and learning. Accurate and timely documentation of services provided to the children is essential.Department  - Programmes Location - Canaan Lighthouse, Addis Ababa Reporting To - Head of  Teacher/ Street Outreach WorkerProgrammatic:Conduct street outreach work to identify and invite children living and working on the street of Addis Ababa to Canaan Lighthouse Provide educational catch-up classes on a daily basis to boys at Canaan Lighthouse after assessing each child and developing an individual learning plan.Provide Life Skills training on the importance of education and learning skills for boys at CLHParticipate in Lighthouse activities such as supervision of play, staff meetings, educational outings, childcare review meetings.  Professional assessment of each child’s ability and designing a learning programme  to meet their individual needsConducting regular and planned teaching programmes relevant to individual children’s needs Follow-up of those children who are not regular attendees of educational programmeParticipate in regular childcare review meetings to help the team build on strategies to best help individual children/their behavior/their life-plansManage and distribute school materials at the lighthouse and for reintegration.Keep good, accurate and confidential records of all assessments, attendance, and classes.Keep accurate records of street outreach activities.  Contribute to monthly M&E report with accurate and timely data.For all roles: Understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise. Key Result AreasChildren received quality & Consistent catchup class.Children improved their self-esteem and social skill and be ready for reunification.Strong referral created and maintained. Children vulnerable and victims of trafficking identified and joined the lighthouse  
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    Teacher / Street Outreach Worker (Addis Ababa)
    Main PurposeThe Teacher/ Street Outreach Worker is responsible to conduct street outreach work to identify and invite children  who are vulnerable and victims of trafficking in Addis Ababa to Canaan Lighthouse and provide educational catch up classes on a daily basis for children at Canaan Lighthous
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