Addis Ababa, Addis Ababa
Hilton Addis Ababa
Job Summary As a Social Media & Digital Marketing Officer, you are a point of contact for high quality posts on social media including Online Reputation Management, content, strategy, and the daily upkeep of active social channels.  A  Social Media & Digital Marketing Officer Specifically, you will be responsible for performing the following tasks to the highest standards:. Specifically You will must perform the following tasks to the highest standards: Setting up and managing your hotel’s social media accounts and replying to guests’ comments and reviews in a timely manner,Ensuring all negative TripAdvisor reviews (1-3 reviews) are responded to and providing respective departments with operations insights,Incorporating social media into your hotel’s marketing strategy and into all marketing campaigns as deemed appropriateBeing aware of communications from the Hilton Social Team when it comes to crisis communications, announcements and social media recommendations,Following enterprise and brand guidelines and best practices to optimize your social media presence, while paying close attention to legal guidelines,Posting on each social media channel as frequently as possible in order to keep channels active and consistent,Empowering guests or unfamiliar travelers with resources and information about your property and local area