Addis Ababa, Ethiopia
Zemen Bank S.C - Ethiopia

 
Job title: Senior Customer Service Officer – Operations 
Job Summary:
The purpose of this job is to serve customers and ensure customer satisfaction with full effort and maximum care; to call and visit customers, promote the bank and its products, handle branch credit and related issues; propose to establish relationship with the bank and follow up on the customer’s action and the bank’s services being provided and ensure all banking needs of customers are met on time.Minimum work experience and education qualification:

B.A. in Banking and Finance, Accounting, Management, Business Administration or related fields.
Four years of relevant experience of which Two years as an officer or in equivalent Positions.
Experience in Credit Relationship Management or related areas are highly advantageous

Additional Skills:

Credit Relationship Management skill
On Basic Computer Application Skills
Communication skills
Industry Specific skills (Product and Service)
Emotional Intelligence
Data Analysis and presentation skills


 

How To Apply:

Interested and qualified applicants are invited to apply in person by attaching their non-returnable application and CV with all credentials to the Bank’s Human Resource Department or can send their Application letter, CV and scanned documentations via email to [email protected]  until June 28, 2018Only shortlisted candidates will be contactedHuman Resource DepartmentZemen Bank S.CAddress: Kazanchis Abebech Bldg. (Near Radisson Blu Hotel)Tel. +251-11-5-57 58 70 or +251-11-5-57 51 66 or 251-11-5-574462 Addis Ababa, Ethiopia

Addis Ababa, Ethiopia
Zemen Bank S.C - Ethiopia

Job Title: Customer Service Representative
Job Summary:
The purpose of this job is to provide clients/ guests with primary level information about the bank and respective unit’ function; to maintain the office look and ambiance and ensure Its convenience and activeness; to facilitate the-works of the department to which she/ he is assigned by planning their office supplies requirement and availing stationery and related items; to perform secretarial duties; to organize the departmental records and correspondences with internal and external customers.Educational Qualification Requirements:

B.A in Marketing Management, Management, Administrative Service
Management and Technology System or in related fields.
Graduate of 2016/2017 or 2017/2018
CGPA 3.00 and above
Female applicants are highly encouraged

Work experience: Not RequiredAdditional Skills:

Computer application Skill
Industry specific Skills (products and services)
Emotional Intelligence
Data analysis and presentation skill
Communication and Report Writing Skill etc.


 

How To Apply:

Interested and qualified applicants are invited to apply in person by attaching their non-returnable application and CV with all credentials to the Bank’s Human Resource Department or can send their Application letter, CV and scanned documentations via email to [email protected]  until June 28, 2018.Only shortlisted candidates will be contactedHuman Resource DepartmentZemen Bank S.CAddress: Kazanchis Abebech Bldg. (Near Radisson Blu Hotel)Tel. +251-11-5-57 58 70 or +251-11-5-57 51 66 or 251-11-5-574462 Addis Ababa, Ethiopia

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